Airbnb

June 20, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: The issue with the company is not resolvedThey misrepresented the rental property and they have not refunded the money for the time I didn't stay in the sub-standard dwellingThey need to refund the $that is owed to meThank you! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It doesn't feel like you did due diligence to resolve your company's negligence of appropriate background checks It is NOT my job to police the safety of my family and neighborhood I will NEVER use AirBnB services again and will tell all my contacts about this company's lack of follow through and protectionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Airbnb has not followed up with me regarding my complaint to the Revdex.com; the response provided is entirely incorrect.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We are continuing to work directly with this user In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have causedWe wish the complainant the best in their future endeavors Sincerely, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of January 30, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I have NOT received ANY response from AirBNB, much less a satisfactory oneI challenge Airbnb to provide the Revdex.com with a copy of any communication they have sent me, as there has been noneI have also filed a complaint with the CA Attorneys General Sincerely, [redacted] ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 11th We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/08/07) */ The Trust and Safety team evaluated the related case and explained the process to the complainant The evidence provided was reviewed and a determination was made in accordance with our policiesAt this time, there is no refund that can be granted related to this issue Kindly, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from AirBnB on August 13th stating that I was not responsible for the damage to the television and that AirBnB would be refunding me the $that was charged to my credit cardI received the refund a couple of days laterAs a result, I am satisfied with the resolution

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with his daughters account who made the reservation Sincerely, [redacted] Airbnb

Thanks so much for your patience throughout this process We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic Be well, [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

December 18, Revdex.com Inc [redacted] * Oakland, CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ September 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and [redacted] follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] B Final Business Response / [redacted] (4000, 8, 2015/09/11) */ Per our records, this was resolved with the complainant on September 2nd, We apologize for any inconvenience that this may have caused and wish him the best in all of his endeavors Sincerely, [redacted] B Airbnb

March 22, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: We contacted AirBnB several weeks ago They took our compliant and have not responded to any of our communication attempts since then, including phone calls and emails We feel strongly that the Revdex.com should continue to be involved until a resolution is achieved Sincerely, [redacted] ***

We are continuing to work directly with this user In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb