Airbnb

Complaint: [redacted] I am rejecting this response because: Hi there, Here is the response saying I [redacted] get a full refund: ***, Jan 12, 04:CST: Hello [redacted] , I hope you are doing well! This is ***iam from Airbnb and it is my pleasure to be helping you todayI'm sorry to hear about your stroke and I hope you are feeling betterI would hate for your first reservation with us to end so poorly! I have waived the guest service fee for this cancellationYou [redacted] have received the full refund for your reservation with [redacted] If you ever have anymore questions or concerns in the future, feel free to contact us again Thank you for being a part of the Airbnb Community Best wishes, [redacted] Thank you, [redacted] Sent from my iPhoneSincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/29) */ We thank the complainant for his feedback and are constantly reviewing our site to better serve our communityAt this time, no further refund is possible

Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

June 20, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNot all of my requests were met as I am still not aware of how the breach in my account came to be and was never reimbursed for my time However, the reimbursement was quick enough that interest accumulation was not an issueI also have yet to have two-factor authentication added to my account Sincerely, [redacted] ***

November 20, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response Airbnb sent the following to the guest: “Hi ***, [redacted] here at Airbnb, I hope my message finds you wellI am following up with you regarding your Revdex.com case Thank you for your detailed feedback and we're sorry to hear about your experience After reviewing the details of your case with my team, which included information gained from the message thread, and the details you included in your Resolution Center report, we were moving forward with issuing you a full refund Your refund of $has now been issued to your Visa (ending [redacted] )While this refund has already been sent by Airbnb, you should see this reflected in your account within 5-business days, due to processing time between banks User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb We thank you for your patience and hope you continue to be an active member of our community Best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best,

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ September 17th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I am unable to provide further information; however, I have personally reached out to the complainant to address his concerns to the email address we have on file At this time, this matter is closed as we have issued our final decision We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the respond from Airbnb because every businesses or individual that does business with airbnb should get chance to file their own taxes and I think Airbnb is profiting from our mistakes and negligenceI will also contact IRS and make sure they investigate deeper on this company so that would be no more victims like myself Thank you Final Business Response / [redacted] (4000, 9, 2015/09/24) */ We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Kindly, [redacted] B Airbnb

August 11, [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all his endeavors Sincerely, Airbnb

Complaint: [redacted] I am rejecting this response because: The business did not resolve the case at all They refused to review the communication from my guests ( [redacted] and [redacted] stayed together and [redacted] responded to my review and denied everything) I explained to them from the start that I was uncomfortable continuing to ask for money from someone who denies the case, but expect the full fi***cial resolution as I submitted clear pictures of the damages incurredSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ August 11th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] Final Business Response / [redacted] (1000, 12, 2015/09/03) */ date [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: It lacks any degree of professionalism on AirBnB's part The Revdex.com has read my complaint and has seen the response(s) from AirBnB No accredited organization that allows 3rd party groups to use it website for advertising would tolerate "Bait-and-Switch" and then hide behind the vail of "While we admit the PRINTED rate was incorrect, we don't supervise listings for accuracies, we can't honor it because it wasn't our fault, your credit card was never charged so no hafoul" Trust is one of the most important factors in using a website Please consider that when attempting to book a place with AirBnB and know that in my situation - I booked a rate but was later told the rate would be double and AirBnB would not stand behind the consumer I'm sure other booking services have different more ethical business practices and ultimately the consumer will vote with their business I know I will never use AirBnB again.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I still have no idea why my name and account is deactivatedI need to speak with a live person because at this poi this is ridiculous

December 13, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Initial Business Response / [redacted] (1000, 17, 2015/08/10) */ The customer experience team was in touch with the account holder related to the present complaintA resolution tool case was advisedRegrettably, the host associated to the reservation denied any refund beyond the cancellation policy We apologize for any inconvenience this may have caused and wish the complainant the best in all their endeavours

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 8, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: no action taken to help hosts --we can't provide trip insurance in our rentSincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/08/10) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concernsThe agent has communicated that the issue has been resolved and has addressed the complainant's concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ We have review this complaint and the proposed resolutionAt this time, a further refund or compensation is not possible This final decision has been communicated to the complainant We apologize for any inconvenience this process may have caused and offer her the best in al her endeavours Kindly, [redacted] Final Business Response / [redacted] (1000, 18, 2015/08/10) */ We have review this complaint and the proposed resolutionAt this time, a further refund or compensation is not possible This final decision has been communicated to the complainant We apologize for any inconvenience this process may have caused and offer her the best in al her endeavours Kindly, [redacted]

Complaint: [redacted] I am rejecting this response because:This trip I am being accused of booking and cancelling is not even listed in my past tripsHad I booked and cancelled I would be able to view it just like my other past bookingsThis company is not being compliant and is not taking into consideration that I am stating that I did not book this stayRegardless of what is being said on their part, I am being charge for something that did not physically book on my part, therefore a refund should be issuedSincerely, [redacted] ***