Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 13, with a refund in full We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On April 30, Airbnb sent the following to the guest: “Hi [redacted] , Thank you for addressing your concerns and sharing details of your last experienceI see this was your first trip with us and I can assure you these types of situations are uncommon Sorry to hear about the unfortunate amenity issueIn these rare circumstances, we do our best to assist with rebookingIt appears that we provided a full refund instead of applying the funds to a new reservationFor that, we do apologize While we are unable to compensate you further than the full refund that has already been processed, we have provided a $coupon you may use on a future reservation with us Code: [redacted] Expires: 2019-04- Again, sorry about your last experienceIf you have further questions, let me know Best, ***” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

December 13, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

On July 20, Airbnb emailed the complaint the following: "After a routine review of your Airbnb account, we regret to inform you that we’re no longer able to support your account due to a violation of our Terms of Service.You can review our Terms of Service at: [redacted] Per our Terms of Service, Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversedFor more information about account deactivation, visit [redacted] " We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/08/07) */ The complainant cancelled the reservation in question and was refunded in full minus the Airbnb service feeNo further refund can be granted at this time

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 20, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ date [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #insert number Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXX and considered the proposed resolution In accordance with our privacy policy, I have reached the complainant directly to address her concernsWe have issued our final decision at this time We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Airbnb emailed me saying they has issued the refund for the [redacted] reservationThey refunded me an additional $This however, is not the amount reflected in the actual receiptAirbnb is looking at the amount I originally paid to say in a listing, not the difference between that amount and the cost of the listing I ended up staying in (which I only did because I was assured I would be refunded the difference)I was charged an additional $to stay in the second listing, the North Beach Flat, I was then refunded $by Airbnb, which left a $differenceOn September 16th I was refunded an additional $I am still left with a difference of $I am happy to resolve this issue with "a full refund of the difference in pricing," as the customer service representative stated she was giving me in her email on Sept.16; that full difference would be an additional $ Final Business Response / [redacted] (4000, 9, 2015/09/25) */ 09/25/ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, ***, Airbnb

September 3, [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on today to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

August 4, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms[redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I followed up directly with the complainant on December 18th, to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where is the response they sent? They told us they followed up on the 18th but we didn't receive anything...why didn't they just post it on Revdex.com??? Final Business Response / [redacted] (4000, 9, 2015/12/31) */ The complainant is not the accountholder of record We have reached out to the accountholder of record to the email address on file as December 18th, We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Final Consumer Response / [redacted] (4200, 11, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The account holder never received anything from Airbnb on December 18th

February 28, Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/05/21) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] C Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) they are doing what they did to me Stallinggggggggggggggggggggg Final Business Response / [redacted] (4000, 11, 2015/05/31) */ On May 21, we reach out privately to the complainant confirming that the decision regarding his account is final We apologize for any inconvenience this may have caused and wish him all the best in the future Sincerely, [redacted] C Final Consumer Response / [redacted] (4200, 13, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We believe we have been targeted by an agent representing airbnbHis first letter to us states they are not happy with our closing on the SabbathThat we should try to find a "work around" to our religious observance of our Sabbath We do have in place a clear response to action on our phone Machine for the SabbathNot being satisfied with that, We were told "other orthodox Jews get around the problem"(sic) Please read their answer to that below "This business decision is exercised at our sole discretion, as dictated by our Terms of ServiceWe are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account." We apologize for any inconvenience? (Pulling the financial carpet from under elderly Orthodox Jews practicing their religion.) This may have caused and wish you all the best in the futureFor more information about account deactivation, visit https://www.airbnb.com/help/article/ Best regards, [redacted] www.airbnb.com/help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and appreciate your feedbackI will pass this along to the correct team Best,

Complaint: [redacted] I am rejecting this response because: We want to continue to have this complaint reviewed and we want to be paid the $owed to usWe have provided the necessary details that Airbnb is requesting so they can check on this case from their endAs stated in our initial complaint, Airbnb guaranteed that this couch will be protected under their host guarantee for any damageWe were there at the time of cheand we were there at check outIt was not damaged before check in when we were there, and it was damaged at check outSo we immediately filed the claim at check out that the guest damaged the couchWe have proof of which guest did itThis should not have been denied, we are owed $1100.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ November 24th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution A full refund was processed for the complainant on November 5th, I have reached out directly to the complainant to address his concerns on November 24th, We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc[redacted] ***Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.On June 29, [redacted] sent the following to the guest:“Dear Ms [redacted] ,Thank you for your messageWe understand your situation and must refer you back to our prior communication on disputing the information we’ve been providedPlease initiate the dispute process directly with the consumer reporting agency as outlined in the previous email.Should you move forward with a dispute of the information contained in the report, you'll need to reference Application Unit ID #: [redacted] Again we ask that you follow the instructions provided in our previous email.As per our Terms of Service, [redacted] reserves the right to make the final determination with respect to such mattersWe apologize for any inconvenience this may have caused and must inform you that further account support will no longer be available until an official dispute has been opened and resolved via the information providedThank you for understanding and kind cooperation.Best regards,***” We have issued our final decision for this case and we will disengage from further discussion on this topic.Best, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ November 24th, 2015 [redacted] Dispute Resolution Specialist RevDex.com Inc. 100 Broadway Suite 625 Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms. [redacted] Cordial greetings. We have reviewed the facts... related to the case number XXXXXXXX and considered the proposed resolution. In accordance with our privacy policy, I reached out directly to the complainant to address his concerns. We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors. Sincerely, [redacted] B. Airbnb

Complaint: [redacted] I am rejecting this response because: The company is impossible to deal with I did receive an email from them, but everything in it was not accurate, and the tone not correct I asked for them to call me back (once again), but they did not The bottom line: the company originally overcharged me, I called to inquiry two, they were rude and abusive and hung up on me (Manilla call center and one in CA), I then made an inquiry with my bank that handled the transaction, and then Airbnb cancelled my reservation without my knowledge of consent Multiple attempts to inquire why went unanswered They ignored if not discriminated against me Weeks ago, when this began, Airbnb said they would credit me for the reservation ($690.34), but I have received zero credit I brought this up with the person who responded to the Revdex.com complaint, and she ignored it or fabricated a reply Hence, they have charged me yet provided or willing to provide no service This is serious This is a scam.Sincerely, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 30, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, Renea Airbnb