Airbnb

November 20, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] C

Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ November 5th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings, We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I have followed up with the complainant directly to address his concerns on November 5th, to the email address we have on file We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear ***, Good morning to you! With respect, I want to state that, I am not accepting the response from the business Client of Airbnb( [redacted] ) is still misleading, and Airbnb has not taken any action against him Airbnb claims they do not have documentsI have again provided all proof of documents Airbnb also did not address to my concern about [redacted] abusing me Airbnb has to remove [redacted] 's review advertised in their website Thank you! Final Business Response / [redacted] (4000, 9, 2015/11/14) */ We are sorry that we have been unable to come to an amicable resolution We have issued our final decision, provided a detailed response to the complainant and are unable to issue any further reimbursement We regret any inconvenience that this process has caused and we wish the complainant the best in all of his endeavors Sincerely, [redacted] B Airbnb Final Consumer Response / [redacted] (4200, 15, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 11/11/I got an email from [redacted] as below: (As a customer of Airbnb, your voice is both powerful and essential and I'll be sure to pass [redacted] thoughts on to the right team) I have not heard anything from your team yet Thank you!

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 13, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

April 27, 2017 RevDex.com Inc. [redacted] Oakland, CA 94607 Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution. In accordance with our privacy... policy, an Airbnb representative is following up with the complainant directly to address their concerns. We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors. [redacted] Airbnb

April 20, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 10, 2015/05/06) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] C Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

As the attachments show, there was a misunderstanding as to how many people would be in our party renting the four-bedroom home (it appears that Airbnb's system defaulted to a party size of one, and I did not notice this when I submitted the reservation form and deposit). The host understood that we were a party of five, but objected to our plans to bring a dog, notwithstanding that his listing showed the property as pet-friendly. I received a corrected confirmation from Airbnb for a party of 5, but was later told that my reservation was for a party of one, and that if I showed up with more than one person, the host would call the police to have me removed. When I said that this was unacceptable, Airbnb said that I had cancelled, and that my deposit was forfeit. We think this is unreasonable and unfair. The company's position is that a contract was formed and then cancelled by us. We think it is apparent that there was never a "meeting of the minds" and can therefore have been no contract.

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ November 6th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I followed up directly with the complainant to the email on file on November 6th to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not addressed the issueThey just sorry there is nothing we can doOne more time: pay me for the extra person and remove the improper feedback! Final Business Response / [redacted] (4000, 9, 2015/11/25) */ We have issued our final decision in this matter at this time We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb Final Consumer Response / [redacted] (4200, 11, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not resolve the matterCompletely unsatisfied They promise to offer the professional servises, but there is no servises beyond posting your propertyVery scared to deal with this company since if you are robbed or killed during hosting they will just brush you off and shut you down BEAWARE!!!

RevDex.com Inc. [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution. In accordance with our privacy policy, an Airbnb representative is... following up with the complainant directly to address their concerns. We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors. [redacted] Airbnb

November 17, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On August 19, Airbnb sent the following to the guest: “Hi ***, It is our general policy not to remove reviewsThis is because reviews help to generate an honest portrayal of the variety of experiences that our hosts and guests have with each otherThere are rare instances when we do consider the removal of reviews, as outlined in our content policy: [redacted] After going over this review, we have determined that it does not exhibit a violation of said guidelines Let me know if you have any questionsI’m sure that, moving forward, you will receive reviews that positively reflect upon your part in the Airbnb community Best, ***” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted]

Complaint: [redacted] I am rejecting this response because of Airbnb unwillingness to cooperate on the resolution of this matter.Sincerely, [redacted]

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On January 24, Airbnb sent the following to the guest: “Hi ***, My name is [redacted] and I am a supervisor on Airbnb's Trip Experience teamI wanted to follow up with you regarding your Revdex.com case [redacted] Thank you for your detailed feedback First, I'm sorry for this experienceI do wish there was a way for you to see the balance on the gift card before inputting your credit card information, but there is no other way To add a new gift card to your account, go to: [redacted] , click Redeem a Gift Card and enter your code Please let me know if you have any questions Best, [redacted] ” To date, we have not received a response from the user Best, [redacted] Airbnb

We are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have caused We wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/07/29) */ Our customer experience team reached out to the complainant on July 8th with a final resolutionThe case is now closed

May 30, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

November 20, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are still unable to locate a profile with the updated information provided within the complaintIn order to proceed with our review, please confirm and then provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: There information on the website is unclear and when I did a chat with Airbnb before sending the money, I was assured my reservation was good and there should be no problem They have very low security on their website if there is a constant problem with hackers I want my money back due to their negligence of providing a secure website.Sincerely, [redacted]