Airbnb

July 19, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, I reached out directly to the complainant today to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavorsSincerely, [redacted] Airbn

September 20,2017Revdex.com Inc[redacted] ***Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.On September 4, Airbnb sent the following to the guest: “Hi ***,We've received your email and understand your concerns with regard to the unauthorized and/or unrecognized charges on your card.Using the information you’ve provided, we were unable to locate or identify this transaction in Airbnb’s payment processing systemPlease double-check the transaction details you provided and let us know if there was an error or if you can supply additional information.If the information provided is correct, we recommend that you report the charges to your credit card company and work with them to secure your account if you haven’t done so already.We sincerely apologize for the inconvenience this has causedPlease let me know if you have any further questions or concerns.Best regards, [redacted] ”We have issued our final decision for this case and we will disengage from further discussion on this topic.Best [redacted] Airbnb

(The consumer indicated he/she DID NOT accept the response from the business.)I'd like to thank AirBnB for its response but unfortunately, I have yet to receive any type of communication from themI have not received a phone call or an email or any other form of communicationIt has been a full week since they responded to my complaint and there has been no follow up on their end whatsoeverTherefore, this issue remains to be unresolved and unaddressedAnd most importantly, I still have no refund

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ November 25th, 2015 [redacted] Dispute Resolution Specialist RevDex.com Inc. 100 Broadway Suite 625 Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms. [redacted] Cordial greetings. We have reviewed the facts... related to the case number XXXXXXXX and considered the proposed resolution. In accordance with our privacy policy, I have reached out directly to the complainant on November 25th, 2015 to address her concerns. We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors. Sincerely, [redacted] B. Airbnb Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the refund from the company and I feel Satisfied about the result. Before this,I trie several times to communicate or complaint with the company but it seems no effect but I get a good result now.I am really appreciate the help from BBB. Thank you for all your help. [redacted]

Complaint: [redacted] I am rejecting this response because: Even though they state they contacted me, I have not received a call or email regarding the complaint posted on Revdex.com.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The guest broke the rules of my house and had no penalties, yet I was penalized for the guest breaking the rules that they agreed to This guest had illegal substances in my house, which could have brought many problems and I had complaints from my other guests Airbnb's trip experience agent: Shannon treated me very poorly, and even challenged me that Pot was legal in Florida I expect Airbnb to return the money to me and fire Shannon for treating me so poorly.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] from AIRBNB called me at Sunday, May It was about lunch time and at this moment we were in a restaurant with other families from the churchI told him that I can't talk at the moment, because there was pretty noisy, I asked him politely to call me after one hourToday is Tuesday, May (8:PM), nobody called meI can't take this like RESPONCESincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/11/09) */ November 6th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I followed up directly with the complainant to address her concerns today, November 6th We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: They have never contacted us with a resolution to this problem since February 3rd when it all beganIn my mind someone is not doing their job and I have found no integrity in their approachThey say they will contact me and it does not happenSo let's see.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Airbnb should check or have an ocular inspection of the room that we cancelled at Vernon StSummerville, MA so they can validate our claimThey rely on the reviews of the previous occupant which only mentioned how great the landlord is but none of it mentioned about the condition of the room which is a rundown placeOur mistake is not taking pictures of my husband's day stay thereHowever, the landlord verbally assured us that we can be refunded of the payment but will incur a penalty which we believe is fair enough as it is part of the contractIt is absurd for Airbnb and the landlord to charged us of the months rent ($2,200) and a penalty for a day stay on that roomMoreover, my husband was forced to move out of the place ASAP because the landlord found another tenant to moved in the following dayWe scrambled to find a place as we didn't expect the repercussions of the cancellationLuckily, we found another one immediately and move the same day (4th day) Sincerely, [redacted] ***

As previously started on October 23, 2017, this Reservation was canceled by Airbnb on October 7, 2017, due to the chargeback the customer filed with there bankAirbnb is unable to support a reservation that the customer has financial disputed Once again, we apologize for any inconvenience and recommend the customer contact your financial institution for further advice We will disengage from further discussion on this topic Best, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 24, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

September 11, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution An Airbnb representative has been in contact with the complainant directly to address their concerns, and is actively work with them on a solution We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

November 20, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me but not satisfiedThey just match the difference for the hotel not fully reimbursementSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ January 22nd, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution Our records reflect that this matter was resolved on November 24th, I reached out directly to the complainant on January 22nd, to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:Dear [redacted] I received your response about me providing a certificate for my extenuating circunstanceHowever I feel that is a separate issue and although I could but that will not satisfy my initial complaint which was about a person having a listing on your website that was not available in the first placeWhen I reach the other party initially to discuss the renting situation I agree to wait for a reasonable time but upon times was passing I reach out to them and was told I COULD STILL CANCEL IF I WANTED BUT I HAD TO INITIATE THE CANCELATION ON MY SIDEI went ahead and did it trusting in their word to later find out they were entitled to compensation even if I never showed upThe reservation was done the same day and the room was not ready under those circunstances eventhough there was NO EXTENUATING CIRSUNSTANCE ANYONE SHOULD BE ENTITLED TO A REFUNDThank god we have a legal system in this country and its not up to you guys to decide on matters like the one aboveAs I provided on my email I really like your business model and have helped me in a lot of my travels but to accept that this is ok is not the right thing and quite frankly this complaint is not about money but on the principle that no one should put something for rent if its not available in the first place I will seek other people wih the same problem I had to move forward on a group class action to seek demages as I dont see this to fair to anyone in the same situationI wish we could come into an agreement here Thank you for your time and consideration Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Airbnb representative who contacted us with regards to this complaint is bias in the sense that it favors the host instead of the guestMy daughter send a response to the email that the Airbnb resently sent usattached is the email: [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] the original reservation was [redacted] with [redacted] & [redacted] 2/17/ I have provided many of the case numbers associated with this case Plesse confirm receipt of this information Sincerely, [redacted] / [redacted] ***

Complaint: [redacted] I am rejecting this response because:This response is unacceptableI want my $returned to me that was fraudulently given to the other party, based on lies, without my authorization.Sincerely, [redacted] ***