Airbnb

Complaint: [redacted] I am rejecting this response because: I had to go through Twitter, of which I do not subscribe to get the matter resolved I spent hours on social media message boards to get advice and see if their were any other individuals having the same issue that I was encountering with Airbnb I found many After hours of searching and hearing about similar stories about the issue that we were having, a kind Lady answered me and advised me to go to Twitter and Airbnb will respond After finding someone to help me that had a Twitter account the issue was resolved within 1/hour I would like my complaint posted on the Revdex.com website to warn people of the Unscrupulous and Non Sensible Business manner that Airbnb delivers I literally have hours missing from my life trying to get paid money owed to me Were is my payment from Airbnb for the time and aggravation that was caused to me and my Wife *** I truly believe if we did not go on Twitter for all the subscribers to the Airbnb Twitter feed to see, We Still Would Not Be Paid Only then when a huge amount of people were watching the post on Twitter did the Company care about us The way this company does Business with Consumers is not Fair or Honest and needs to be known by Consumers before they Subscribe to Airbnb I will never do Business with them again and I would like this story told Time after time this company wrongs people and it needs to stop! Sincerely, [redacted]

February 9, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because the underlying complaints has not been solvedI am still being charged 50% of the reservation (more than $400) for a falsely advertised reservation that I canceled.Sincerely, [redacted] ***

[redacted] , ***Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issueSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ September 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] B Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will wait for further response Final Consumer Response / [redacted] (4200, 11, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is insincere and there's no explanation of what actions had been taken Final Business Response / [redacted] (4000, 13, 2015/10/19) */ We are sorry to hear that this was a disappointing response An Airbnb supervisor reached out to the complainant on September 21st, to the email address on file with an explanation of our decision We do apologize for any inconvenience that this matter may have caused and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb

Complaint: [redacted] I am rejecting this response because they haven’t accepted my proposition of refunding me my moneyMy safety was in issueI want to thank the Revdex.com for helping me with my caseSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Airbnb refunded me for all the out-of-pocket money I have paid to make the new reservationAnd this is satisfying enough at the momentI will be posting a detailed review on the host page, to make sure all the future guests get a basic idea of the service they will be getting from this reservation in particularThe only thing against the business, is that they haven't responded in any satisfying way till I started to file complaints and threatened to take legal actions !! Business reliability would have been much higher if they tried to solve the problem before it becomes public !!Sincerely, [redacted]

Original condo payment was 2689--move to condo and total price for condo was airbnb refuse to refund difference

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On November 14, Airbnb sent the following to the guest: “Hi ***, I wanted to follow up with you regarding your Revdex.com case [redacted] Thank you for your detailed feedback and we're sorry to hear about your experience We've received a notice that you filed a chargeback with your bank for this reservationIn light of this information, Airbnb will not be able to help you with your request for a refundIt is now an issue between you and your bank As you may know, this is not a typical Airbnb experienceWe want to offer you a $coupon to use on your next reservation through our site Coupon code: [redacted] This coupon is good for one-time use and can be used anytime during the next yearTo use it, click Coupon code near your subtotal on the checkout page and type in the code above Learn more about using coupons in our Help Center: [redacted] If you have any more questions let us know Best wishes,” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 9, 2015/11/03) */ November 3rd, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I followed up directly with the complainant to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have repeatedly told Airbnb I am seeking to alter their peer-on-peer policy, which does not allow customers to leave ANY review of a host who cancels a reservation at the last minuteIn my case, this is exactly what happened, and it was only after I was exposed to this and investigated the handling of the issue that I found not only this policy flaw, but that my host has a history of leaving people on the street at the last minute I have repeatedly told Airbnb I am not seeking financial compensation of any sort, but to prevent other people in the future having bad experiences, that being, left stranded in a strange city having to find accommodation late in the evening In the follby Airbnb to my Revdex.com compliant, I felt that Airbnb connected me with a type A personality who wanted the case to go awayDespite the 'no compensation, policy change' nature of my requested settlement, I was told "Please attach your hotel receipt in a direct response to this email and I will review this matter for further compensation"I also felt rather than discuss the policy it was decided to use the 'smoke and mirror' approach and and not mention peer-on-peer review, but instead inform me "We value all users' privacy and are unable to provide information regarding any type of disciplinary action taken with another user (host or guest)" As I pointed out, Airbnb's disciplinary policy is between them and the host I was then told "A reservation cancellation due to a host's inability to chea guest are extremely rare and are not reflective of our community as a whole", which still does not address the review policy, and this was followed by "Your feedback regarding host cancellations has been heard loud & clearI am sorry that we are unable to provide the resolution that you seek", which I interpret to mean "we will continue a policy of blocking track records of bad hosts"My feedback has only been heard by Airbnb, not future customers of Airbnb The representative offered to call me to discuss this further, however, I wanted to keep everything in writing, so I told her "I do not want to sit through another recital of Airbnb policies and a rehash of all thisEverything is documented and at your disposal, you know where I stand, and I made a proposal to address this problemIf you wish to bring another idea or proposal to the table, I look forward to your call"Airbnb's response was "If you wish for me to call to discuss, I am more than happy to; however, I wish to waste no more of your time if my calling will not provide the satisfaction that you seek" Taking this as her way of telling me to get lost, I stated that "I shall continue exploring other avenues on this" and Airbnb left it at "At this time, we will close this matter based on your last message" and "I am sorry that we were unable to come to an amicable resolution with our offer of reimbursement", which deliberately ignores the whole point of my compliant and the principle of the whole request for a policy change I have kept copies of all e-mails and texts with Airbnb, as well as records of phone calls for anybody's personal review and independent opinion on this matter Final Business Response / [redacted] (4000, 13, 2015/11/06) */ We are sorry that we are unable to come to an amicable resolution We have offered to reimburse the complainant for the hotel cost, which the complainant declined At this time, we deem this matter closed based on the complainant's decline of our offer We wish the complainant the best in his future endeavors Sincerely, [redacted] B Airbnb Final Consumer Response / [redacted] (4200, 15, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the proposed resolution It does not address the issue of customers being left stranded by bad hosts when customers cannot know a host is bad due to the censored review system that is Airbnb's policy Airbnb's policy masks bad hosts and is not customer-centric Thank you, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not had luck getting my questions answered by a airbnb representativeThe representative of my case has not answered my questions (why did the charges change from 275-585? Why was I not notified of changed until after I was charged? Why haven't you asked me about my experience and I had to spend almost hours on the phone to get you to contact me? etc) , but either gave a standard reply or ignored my questions They have also not taken off the charges on my account or documented on my account that the $charges were dropped Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I have yet to hear back from the company.Sincerely, [redacted]

May 5, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

January 23, Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I will wait until a resolution has been resolved and I'm given what had been promised by Airbnb to accept the response Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because it is quite vague and does not address the complaint directly We made a reservation based on the original headline “Tokyo Sta 1mn” We wanted t be near our friends who are staying at the Tokyo Station Hotel Then after Dr we made the reservation and paid, we discovered the apartment is no where near Tokyo Station as the ad headline lead us to believe This is clearly a case of advertising, bait & switch is there any legal recourse we can pursue? Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business fully met my expectations in resolving this claim and I am pleased with the response.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ November 25th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] B Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no resolution to accept, and this is typical of Airbnb - delay, stall and never deal with the issue at handThis complaint was logged on 11/It's December 1, and the best Airbnb can offer is "we'll look into it" - this response is highly unresponsive and shows their lack of responsiveness to customers' concernsI look forward to hearing nothing and seeing nothing done to remedy my disfavor on the company's end Final Business Response / [redacted] (4000, 9, 2015/12/10) */ December 10th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on December 10th, to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb

Complaint: [redacted] I am rejecting this response because:The hateful/slanderous review from the host is still on my airbnb profileThis needs to be removedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Airbnb has given me a satisfactory response, saying its not their problem more or lessThey offered me a $credit to use for Airbnb but I won't be using Airbnb againI would like a refundSincerely, [redacted] ***