Airbnb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] - [redacted]

Complaint: [redacted] I am rejecting this response because: Dear all, Thanks for the responseCould [redacted] please provide details on the email used to send this information? I have no records from AirBnBIf e-mail doesn't work, may I call someone on a recorded line to discuss the matter? Can they send their message through their website and to the account I used to book this room? I will do anything to make sure we communicate effectively I checked all e-mail accounts for the final response and found nothingI've searched my spam folders and found nothingI understand AirBnB made a decision regarding my transactionI would like to know the decisionIs there something I can do to make this more convenient for AirBnB to hear the results of my inquiry? Sincerely, [redacted] Sincerely, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 18th We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

August 2, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 21, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Regrettably, we are unable to locate a profile or reservation with the information provided within the complaint In order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/05/21) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish his the best in all his endeavors Sincerely, [redacted] C Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ December 7th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb

Complaint: [redacted] I am rejecting this response because: I asked for a full refund due to my initial experience and then the horrendous customer service I received Even after you agreed to a refund it took weeks of me calling and pressing you to finally release the funds Due to the horrible experience with my hosts, then with your company, and the amount of time I had to dedicate to this problem I am deserving of a full refund Please see my ticket Sincerely, [redacted] ***

December 4, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response and policies We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

August 17, [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, Airbnb

September 27, Revdex.com Inc[redacted] ***Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Due to the legal action being taken in this case, and in accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 1, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

Revdex.com Inc [redacted] Oakland, CA We apologize for the delay in response right now as we are experiencing longer wait times than usual In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb did not provide any resolution in response to my complaintThey are exaggerating the situation without providing any evidence while completely overlooking the shortcomings in their own customer service that I faced over the months leading up to this issueWhen they added the coupons amounting to $to compensate for some of their inefficiency there was no disclaimer at any point that the coupons could be withdrawn before they are usedTherefore, I believe that they should provide a way to use the value of the above coupons regardless of the status of my account Secondly, they should agree to delete my personal data specially my credit card details and ID document as they do not have the right to uphold this information on their system after they have denied me access to my accountThere is no clause in their Privacy Agreement that I signed up to which authorizes Airbnb to retain customers' personal data in instances when they disable their accounts vehemently and with no recourse Sincerely, [redacted]

October 26, Revdex.com Inc [redacted] Re: Case # [redacted] We are currently reviewed the facts related to the case number < [redacted] > and activly working with the customer towards proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

December 21, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On December 12, Airbnb sent the following to the guest: “Hi [redacted] , Brianna here with Airbnb SupportThanks for letting us know about your concerns with this listing in Los Angeles Please know that by accepting our Terms and activating a listing, hosts certify that they will follow local laws and regulations in there areaAirbnb can’t determine whether an accommodation is in compliance as this is the host sole responsibility I am very sorry to hear that your reservation did not go as plannedRegrettably, we are unable to issue a refund from our behalf due to lack of documentation and the fact that you contacted us after the reservation and not during the reservation about the issue that occurred If you would like more information, please check out our Responsible Hosting page, found here: [redacted] Best,” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: they provided the following response which did knot address any concernsIf and when they address the concerns I will accept or reject based upon an actual response to the concerns Hi ***, Thank you for reaching out to us regarding our payment verification processWe’re currently forwarding you to the correct department to make sure you receive a prompt and proper response In the meantime, you can find additional information about Airbnb’s payment verification process at the following URL: [redacted] Best, [redacted] Sincerely, [redacted] Heyne

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 6, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb