Airbnb

We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: the response from airbnb was insufficientIt took them two weeks to say that they looked at the complaint! That was itNo resolution, and then immediately they assumed that it was closedWhen I got the automated email from them, it didn't even include my NAMEThere was a blank spotHow difficult would that have been for them to have done??? I filed a complaint with AMEX and Airbnb doctored their response to say that they responded in a timely mannerAccording to log AMEX had, I was supposed to receive a message from customer service on 6/28, but I received it on 7/ Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] C Airbnb

Unfortunately, pursuant to our privacy policy, we are unable to assist the complainant further because she is not a guest on the reservation number provided If a guest on said reservation number files a complaint, we can assist We wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ November 19th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution This matter was resolved on November 4th, by Airbnb representative [redacted] , directly with the complainant We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I went through [redacted] getting the account reinstatedIt took hours of my time going back and forth fighting to get my account reinstated when nothing was done wrong to begin withI deserve to be compensated for that perhaps in the amount of the booking that I had to fight forIt was $I think this is fair Thank you [redacted]

RE: [redacted] this was a recent complaint I presented to you against Airbnb in San FranciscoI commend you and thank you as they have given me a full refundI know it was after you contacted them with the complaint as they made reference to it in an emailThank you so much [redacted] Broker/Owner,

Complaint: [redacted] I am rejecting this response because: They are the ones that contacted me that I had been scammed and I also had an online chat assuring me my reservation was good!Sincerely, [redacted]

March 3, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:I only recieved $of $893Sincerely, [redacted] ***

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On March 29, Airbnb sent the following to the guest who booked the reservation: “Hi [redacted] , We are unable to proceed with mediation as a chargeback has been filed on the reservation in questionIf you would like further customer support from Airbnb, you’ll need to provide documentation showing the chargeback case is closed and cannot be reopened, or that it was ruled in Airbnb’s favor Please provide an official letter from the card issuer showing the status of the chargeback and the date of the ruling Best, [redacted] ” To date, we have not received a response from the user Best, [redacted] Airbnb

August 23, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/07/18) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] C Airbnb

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On November 22, an Airbnb representative educated the customer that the disputed amount had been released to there default payout method on November 21, As well, the agent informed the customer there account issue had been rectified and moving forward they should not experience any issues We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/08/09) */ The charges referenced on the complaint were refunded in full to the complainants account No further refund can be processed at tis time Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

January 10, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

September 8, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the amount returned to us is reasonableThe resolution is satisfactory to me Sincerely, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 13, We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response However, we have issued our final decision for this case and we will disengage from further discussion on this topic We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was disheartened to experience such a lack of care From Airbnb in not only responding to but also by not addressing my questions in a month period! And the fact that it took me filing this complaint in order to illicit a response is too badHopefully we will have a good relationship moving forward and will have timely responses coming from AirbnbAnd no further issues come about! That was a ridiculous amount of time to let go by without so much as giving me any hope of a resolution or addressing my concernsThank you for your helpSincerely, [redacted] ***

December 8, Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On November 29, Airbnb sent the following to the guest: “Hi ***, My name is [redacted] and I am a supervisor on Airbnb's Trip Experience teamI was forwarded your information by my colleague *** As she explained, we're not able to refund you at this point because we received notification from your bank that you filed a chargeback for this reservation In light of this information, Airbnb will not be able to help you with your refund requestIt is now an issue to be resolved between you and your bank Feel free to contact us again if you have any questions Best regards, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb