Airbnb

Complaint: [redacted] I am rejecting this response because: this is exactly what Airbnb doesclose case, not engage in any reasonable conversation about what they are colluding in an illegal practice I guess they want to force a court case and they will now get oneI will see if I can organize a class action really damaging for a reputationbut I tried to avoid thatSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: 1) I have a phone record of when I called Airbnb and spoke with them for minutes about all the things I complained about in my letter Everything from the front building door not having any security, the code to the apartment being wrong, the elevator out of order and the terrible state of the room It's all in my original complaint so I won't repeat myself here They are saying I didn't call I called the first night I was there and told them everything except the outlet in the bathroom, I didn't know until the next morning that it didn't work when I went to blow dry my hair 2) I'm attaching a copy of my cell phone bill where is shows I was on the phone for minutes with Airbnb - line to the Airbnb customer service (Mon Jan 11:pm [redacted] NOT AVAIL [redacted] ** 48:- - - - 0.00) 3) a photo of my cell phone messenger showing that Airbnb acknowledged my call and complaint Sincerely, [redacted] [redacted] ***

Complaint: [redacted] I am rejecting this response because:I was not contacted since the submission of this complaint to the Revdex.com.Sincerely, [redacted] **

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] C Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) As one can see the response from the company is rather emptyIt neither has any reference to the core problem nor does it offer a concrete resolutionIt really not qualifies as a resolution in this regardAs such I could not make any testimony that I am satisfied However by reviewing my credit card billing information, I did notice that there were two refunds ($and $16.00) posted to my C card account, which represented a 100% refund on one of my room booking ($146.00) Four days after I received Revdex.com's message, I did receive an email from AirBnB to inform me that a credit of $was posted into my credit card accountHowever, the AirBnB still does not take responsibility to the problem that it breached its contractual obligation by supporting its hosts to arbitrarily cancel many travellers advanced paid room booking, let alone to issue any compensate to my hotel room rebooking expenses, which is a result of AirBnB's booking cancellation I as well as many fellow travelers [redacted] not be satisfied until AirBnB [redacted] uphold the same standard as the regular hotels, which I never experienced any arbitrary cancellation of my room bookings in my entire life, even without prepayment for the rooms that reservedI [redacted] not use its service or recommend to my friends to use AirBnB until our prepaid room reservation [redacted] be guaranteed Thank you for your time! As you can see AirBnB [redacted] even not give me full refund if I have not filed a complaint to the Revdex.com Yours truly Final Business Response / [redacted] (4000, 9, 2015/05/31) */ We have reached a final resolution in this case and a refund has been granted We apologize for any inconvenience this process may have caused and wish the complainant the best in the future Sincerely, [redacted] C

December 18, Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On December 4, Airbnb sent the following to the guest: “Hi [redacted] , [redacted] here at Airbnb, I hope my message finds you wellI am following up with you regarding your Revdex.com case Thank you for your detailed feedback and we're sorry to hear about your experience As previously mentioned in our past correspondence with you, due to the chargeback you filed with your banking institution, we are unable to assist you in this matterPlease contact your banking institution directly for more assistance I apologize for any inconvenience and appreciate your understanding Best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: (1) there was never any place to put in the voucher number on line before the booking was made; (2) I was told I could cancel the booking and rebook which would result in an additional fee to me; (3) I was told that Air BnB couldn't actually cancel the reservation on my behalf which I explicitly requested that they do; (4) I was also told that Air BnB couldn't cancel on my behalf and rebook using the voucher which just proves that they have no interest in resolving this matter; (5) I was told that Air Bnb could not credit the voucher to a booking that my wife made even though it is clear that we use exactly the same credit card number which was in Air BnB's files, and; (6) it is now clear that Air BnB provides vouchers with the explicit purpose of NOT enabling customers to use them So, to restate my objective, I have absolutely no interest in your voucher as I will never use your service againYou can either refund me in a check or on my credit card, or I will continue to pursue remedies through other vehicles This isn't a matter of the money; rather its a matter of transparent operating practices Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because this was a false, disparaging review that can be proven as such from the other many reviews on my listingIt will also deter future sales from the rental which is unacceptable.Sincerely, [redacted]

December 1, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns, and resolved this matter as of November 9, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 21, We regret any inconvenience that this process may have caused and we wish the complainant the best in theirfuture endeavors Sincerely, [redacted] Airbnb

November 7, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: there has been no change in their response Their business practices are damaging to hostsSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ date [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #insert number Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution At this time, the complainant is currently working with an Airbnb representative regarding this specific matter We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] B Airbnb

Complaint: [redacted] I am rejecting this response because: The matter is not resolved, in that I have not been given a direct and honest explanation of Airbnb's currency conversion fee The individual who supplied the most recent comment from Airbnb ("***") has not reached out to me as claimed Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolutionI did find that my interactions with this business were not timely or cordial, or even apologetic except in terms of how long it took for them to address this simple issueWhile I received a refund there was no admission of fault or attempt to try to keep me as a customer after their clear negligence.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:this company does ZERO to protect its customers from host abuseI guess we pay money to risk the chance of their hosts abusing the customersGood to know what the company stands for now!Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ December 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings In accordance with our privacy policy, we are unable to speak with the complainant regarding this matter as he is not associated with the appropriate profile That being said, we will reach out accordingly to the account holder to address the concerns raised in this complaint To note, this is a duplicate complaint (see Revdex.com Complaint Case NoXXXXXXXX) We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) December 15th, Dear Ms [redacted] , We ( [redacted] , the account holder and my fiance) and I are still waiting for a response addressing our concerns from airbnb We regret look forward to a speedy response and we wish them the best in all their endeavors Sincerely, [redacted] W Final Business Response / [redacted] (4000, 9, 2015/12/17) */ This is not the accountholder and we are unable to provide further information Sincerely, [redacted] Airbnb

May 3, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 2, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ September 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] B Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They haven't responded to the issue at hand and have simply asked for more time Final Business Response / [redacted] (4000, 24, 2015/11/02) */ November 2nd, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative followed up with the complainant directly on October 27th, to address his concerns to the email address on file We regret any inconvenience that this process may have caused the complainant and we wish him the best in all future endeavors Sincerely, [redacted] B Final Consumer Response / [redacted] (2000, 26, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company accepted their mistakes and I am satisfied with the resolution

[redacted] Hello, I request closure of complaint # [redacted] Business has resolved to my satisfaction