Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 18, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

September 20, Revdex.com Inc[redacted] ***Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely, [redacted] Airbnb

March 21, Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative will be following up with the complainant directly again to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

November 7, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On October 28, Airbnb sent the following to the guest: “Hi ***, At Airbnb we have worked hard to support a community where safety and security is of top priorityI am sorry to hear that this situation has made you feel unsafe, as that is certainly not what we had hoped With that said, we will be following up with the reported parties and taking appropriate action within our terms and policies When a user feels that their personal safety is put at risk, we advise working with law enforcement because they are in the position to give in person assistance which is something we are unable to do Please let me know if you have further questions Kind regards, ***” Again, we are sorry to hear that the complainant is disappointed in our response Best, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 3rd, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Airbnb offered me $to replace my bedThis doesn't come close to covering the replacement costThe amount I paid for the bed was $369.98, less than months before it was damaged by my Airbnb guestIt is only fair an equitable that Airbnb reimburse me for the full original cost Final Business Response / [redacted] (4000, 9, 2015/09/09) */ We have issued our final decision in this matter We wish the complainant the best in all of her future endeavors Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Airbnb's proposed resolution was to give me $75, which is less than 25% of the cost to replace the damaged item

Complaint: [redacted] I am rejecting this response because: Airbnb never got in touch with me to resolve these issues They did follow up with my friend, who had booked the reservation, and offered her a refund, in accordance with their policy that refunds will be given when correct information is not given about pets residing at the property being reserved I appreciate that they did give her a refund However, Airbnb needs to take a serious look at its customer service process and vastly improve its professionalism I was appalled to spend hours on this issue, cataloging and documenting the fact that my mobile app did not show, when looking at the property, that any pets lived there Airbnb should have investigated the matter further itself, rather than continuously telling us we were wrong Furthermore, when a representative set up a time to speak with me and then missed our appointment, she should have reached out to me to set a new time rather than closing the case Finally, it is unacceptable that Airbnb would not speak to me about this issue, given that I was the guest with the allergy and medical issues as a result of our stay All in all, we appreciate that Airbnb finally offered a refund But, we hope that, in the future, they will resolve to improve their customer service and respond more kindly to their guests, as well as take more effort to investigate matters on their own end -- to ensure then, when a guest suffers from incorrect information about a property, that guest then does not have to spend hours seeking a refund/resolution.Sincerely,Jacqueline Nader

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of February 14th We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 4, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, Airbnb

Complaint: [redacted] I am rejecting this response because: Airbnb has admitted their mistake but refuse to rectify the problemI look to Airbnb to: Refund the difference for the amount they have had no right to take out of my credit card; and Apologise for the mistake they made in this matter I do not accept their voucher as a form of refund I await their response Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is not an appropriate response in my matter you Airbnb is telling me I violated something and I need to know what I did ! I've never even got to used this companies servicesSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactoryI did receive a voicemail message from customer service two days ago, however, no email was sent as promised in the messageI still have no received an itemized statement of these charges, but I have removed my account and will no longer do business with Airbnb Sincerely, [redacted] ***

November 18, [redacted] Dispute Resolution Specialist Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ September 4th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him/her the best in all his endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received anything directly from AirbnbMost messages are being directed to spamAs such, any proposed resolution can be sent via this 3rd party Regards, [redacted] B***, MD, MS, MPH Final Business Response / [redacted] (4000, 9, 2015/09/09) */ September 9th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution As we indicated, In accordance with our privacy policy, an Airbnb representative followed up with the complainant directly to address his concerns to the email address we have on file That being said, we have issued our final decision and will be unable to assist further with this matter We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] B Airbnb Final Consumer Response / [redacted] (4200, 11, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has not offered any resolution other than a non evidence based explanationI will not pay $and the amount has been disputed by my banking institution

February 29th, [redacted] Dispute Resolution SpecialistRevdex.com Inc[redacted] ***Re: Case # [redacted] Dear [redacted] Cordial greetings.We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concernsWe regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.Sincerely, [redacted] **Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

September 1, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On July 27, Airbnb sent the following to the guest: “Hi [redacted] , We hope this email finds you well As previously stated, we understand this is not the outcome you were hoping forWe want to reiterate that this decision was made after careful review of all documentation and communication from both parties, and is in alignment with our policies and procedures Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputesWe are unable to reconsider the decision made in this case — we've issued our final decision and will uphold it accordingly As further communication will not change the outcome of this case, we must respectfully disengage from further discussion All the best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

February 15, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

My claim is not about you guys not accepting my medical certificate instead is about you letting people use your website to defraud other individuals by allowing them to post inventory that is not there and than letting them take their moneyI would like to have my money refunded based on the fact that the unit WAS NOT AVAILABLE FOR SALE AT THE TIME OF BOOKING AND SHOULD BE ENTITLED TO REFUNDThe reservation never took place as the room was not ready and was done the same day the reservation was for so the owner did not suffer any monetary lossI would appreciate to have my money refunded Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]