Airbnb

August 2, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 15, We regret any inconvenience that this process may have caused and we wish the complainant the best in their future endeavors Sincerely, [redacted] Airbnb

July 18, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have made things right! THANK YOU SO MUCH for your assistance! It is so appreciated and we are happy with the resolution! It probably wouldn't have happened if it wouldn't have been for you so again THANK YOU THANK YOU!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it is exactly the same response received last time and does not address any of the concerns or allegationsSincerely, [redacted]

Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

November 24, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our teamAs previously mentioned, we are not able to assist any further in this matter due to the user filling a financial dispute with their banking institution We regret any inconvenience that this process may have caused, and recommend the user contact their baking institution for further assistance We will disengage from further discussion on this topic Best, [redacted] C

January 23, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

December 18, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] In accordance with our privacy policy, the Airbnb representative handling this case will following up with the complainant directly to address their concerns Again, we regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors[redacted] Airbnb

Initial Business Response / [redacted] (1000, 8, 2015/08/11) */ August 11th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] ***- [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) American Express Card I used to pay to AirBNB took my claim and refunded the moneySo at this point my only concern is that I want to be able to leave a feedback on the AirBNB page to inform the future customers of a potential problem

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 6, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: There was no further consideration in the matterThe response sounds scriptedI would like the Airbnb CEO to review all issues we had associated with this particular renter with all of the numerous Case Managers involved Sincerely, [redacted]

On May 15, Airbnb emailed you the following: 'Thanks so much for your patience throughout this processWe appreciate the time you’ve taken to share your concerns with our teamHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic.We’re truly passionate about providing our community of hosts and guests with the best possible traveling experienceI’m really sorry that this hasn’t been the case hereJust know that we’re always working to improve our products and policies, and even when we aren’t able to accommodate requests, we absolutely value our users’ feedbackAs a customer of Airbnb, your voice is both powerful and essential and I’ll be sure to pass your thoughts on to the right team.Thank you for your cooperation during the mediation process and for your valued time and contribution." We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

August 1, Revdex.com Inc[redacted] [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolutionIn accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***Airbnb

We are sorry to hear that the complainant has not received our responseWe sent our response addressing his concerns on June 27th, to the email address we have on file associated with his account We have issued our final decision in this matter and wish the complainant the best in his future endeavors Sincerely, [redacted] **Airbnb

Complaint: [redacted] I am rejecting this response because:posting how many days out a host cancelled is not enough of a reviewEspecially when they held the booking for just about monthsSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: No one from Airbnb has contacted me to resolve the matterThey originally advised that an invoice was not submitted and if fact the invoice has been submitted on two separate occasionsIt appears that Airbnb is trying to avoid the matter Thank you for your assistance.Sincerely, [redacted] ***

Complaint: [redacted] Hello and thank you for your message I have tried calling into Airbnb several times and have been told that trust and safety has put a hold on my profile They said that I was supposed to contest information attached to my name that was sent to me back in I unfortunately never received this request nor do I know what would be showing up against my name that would prevent me from being on the site My email is [redacted] and my phone number was [redacted] This was all going back to There’s only one [redacted] who exists as well That’s meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: they have not offered a responseI would like to know why a woman reserved a place listed on Airbnb but paid for it outside of Airbnb, violation of the TOS got a refund after she discovered the listing was a fakeShe paid no money to Airbnb but they still have her a refund But when I use $gift cards issued by Airbnb and confirmed as payment methods by Airbnb, cards that Airbnb pays [redacted] to deliver, the company Airbnb pays to provide their almost all of its cloud computing, database management, payment processing and more, the company that Airbnb pays to sell it's gift cards, to pay for a reservation, Airbnb fails to apply the Airbnb confirmed payment to my reservation causing me to lose my place to stay and be stranded on my BIRTHDAY because Airbnb has locked my account after being lied to over and over again I can't get my money back or be allowed to use them for Future tripsIs it because I didn't miss out on buying an overpriced wedding dress? Or because I didn't go to the mediaI can't do anything about the dress but I can contact the mediaIt's what I did for a living before being run over by a lb SUVHappy to do it ISincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I am looking for the refund which I paid for my stays because of Airbnb's faultSincerely, [redacted] ***