Airbnb

Complaint: [redacted] I am rejecting this response because: The representative of the business whose complaint is stated herein contacted me before this notice was received Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: the agent who is "working with me" basically said "sorry you don't like how we do business" and has simply dropped the matter without even an attempt at dialogue.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am currently working with my credit card company and refiled my dispute against AIRBNB Hopefully, I will get my money back like this I won't then I will keep on contacting AIRBNB and demand for a refund I will do this until they will give me money back I will also post negative feedback of social media about AIRBNB's unhelpful customer service This is a worst experience I had in years.Sincerely, [redacted]

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On May 14, Airbnb sent the following to the guest: “Hello ***, We wanted to reach out to you regarding your Airbnb accountUpon review, we have determined that it is in the best interest of Airbnb, and for the users on our site, to deactivate your account permanentlyWe realize that this may come as a disappointment and that you may have questions regarding this determination We hope you understand that this decision is exercised at our sole discretion and that we are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account As a result of this determination, we have taken steps to permanently deactivate your accountPlease note that any upcoming reservations will be canceled for a full refund and all other parties will be notifiedAdditionally, we must inform you that further account support will no longer be available We apologize for any inconvenience this may have caused Best regards, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

I’m very sorry you had this experience—we work hard to keep the Airbnb community trustworthy and safe, but in rare cases, attempts at fraud do happen Though the listings you booked your reservation on were created to look like official Airbnb communications, they weren’t authorized or sent by AirbnbWhen you contact a host outside of our platform, it’s easier for them to send you fraudulent information Airbnb will never ask you to pay off-site or through emailIf you receive an email from anyone (including an [redacted] or any other [redacted] email address) asking you to pay or accept payment off-site, don’t respond, and always report it to [redacted] immediately Anyone who contacts you through an external site claiming to be a trusted service for Airbnb who asks for payment via bank transfer, Western Union, MoneyGram etcshould also be considered fraudulent Because this transaction occurred outside of the Airbnb platform, we’re not able to offer compensation for the loss sustained I recommend you to contact your banking institution immediately to halt this transfer, if at all possibleI also recommend that you report this matter to local authorities Best, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 16, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: reps are scripted and say same thing no one has truly reviewed case otherwise they'd be shocked to find out Airbnb agreed that a tenant st in my bed and then chose to do nothing about it beside reimburse me $for sheetsDespicable Sincerely, [redacted]

On July 18th, Airbnb emailed you stating: "Evan here at Airbnb, I hope my message finds you well I am following up with you regarding your Revdex.com case # [redacted] Thank you for your detailed feedback and we're sorry to hear of your experience.For future reference, your cancellation was at 5:pm PDT the night before your check-in, and the host's chetime is set to pm MSTPlease read about our policies in full, here: [redacted] I have applied the remaining $refund to your VISA ending in ***.User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community.' Thanks so much for your patience throughout this process.We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.However, we have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 25, and a refund in full has been issued We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I can't read any message from the business and I've tried clicking links, looking at the communication history, etc I'm not sure how to read any response they have given I am meeting with one of my legislatures next week to discuss consumer protections against airbnb and I will be speaking with more I would like to have an opportunity for them to respond, as I am now paying $518.?? for my room vs ~$300Sincerely, [redacted]

November 22, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On November 22, Airbnb sent the following to the guest: “Hi [redacted] , Thanks for your patienceWe’ve reviewed your dispute request, and have reactivated your accountYou now should be able to log in and access your account as usual Best, ***” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ Hi ***, I see the account you are writing in about isn't actually your accountI will have someone reach out to the account holder to address these issues specifically Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi [redacted] , I am not account holder but I am authorized on his accountYou may find the account by [redacted] ***Can you please put any deadline on when your representative will like to reach [redacted] on this matter? Thanks, [redacted] Final Business Response / [redacted] (4000, 9, 2015/10/23) */ Hi ***, The account holder will be contacted no later than Tuesday, October 27th, Kindly, [redacted] B Airbnb Final Consumer Response / [redacted] (4200, 11, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Airbnb representative [redacted] have contacted us directly through emails and sent us compensation which is not even 10% of the actual loss We have still not agreed to that and will be replying to those emails shortly Thanks, ***, [redacted] 's team

March 17, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Airbnb decided to grant the guest's desire to check out early from my property under allegations that the property doesn't meet the standardsAirbnb deducted 50% from my account which I do not approve.Sincerely, [redacted]

December 1, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

December 8, Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] While I did receive a call from them, time available limited the length of time available to go over the matter I had enough time to express some of my problems with how the decision was reached, but no actual resolution to my problem occurred I was promised another callback to continue the discussion, but this has not happened I am not sure if they have a system in place to even track if a callback has occurred At this time the matter is still unresolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The business has not resolved to issue, they don't believe my problem is concern and refuse to address the stated issuesI have a video that shows the problem, but it is too large to attachThank you for your help Sincerely, [redacted]

December 21, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb