Ace Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes, we did call about the furnitureLike stated before a technician did come outtook a few pictures, told us somebody would call us, and leftNo one called us, and we did not get any messagesI told the manager at the store that we did not get any callsThe reason that the parts were returned was because we were waiting for months for someone to call usMy parents, and I, went to the store multiple times as wellI got a call from the manager, stating that a worker from the store would call us back to schedule an appointment for the technician to come out and repair our furnitureHowever, no one ever called us backMonths went by, and no callsAlso, when my parents bought the furniture, the sales associate just told them about the warranty and what it covered, as stated in the previous emailMy parents were never once told that the extended warranty plan was through a different company when they were buying the furniture.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** hi,tI have called them and the Operations manager Heidi told me NO REFUND and then o told them your response and she Said that she would find out and get back to me , this was on saturday and today is Tuesday , still havent heard from her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Standard Shipping ItemsIf your Standard Shipping item arrives damaged, please contact Customer Care within hoursFor other issues concerning Standard Shipping orders, call us within days after delivery and we will either repair or replace the itemNot completely satisfied? We accept the return of Standard Shipping item(s) within days of deliveryTo report delivery damage or make a return, call Customer Care at 866-436-For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any.In-Home Delivery For Items Ordered OnlineYou have hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any wayCall the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a returnItems ordered online for In-Home Delivery with manufacturing defects discovered after the hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.The hyperlink for Ashley Furniture Return Policy is https://www.ashleyfurniturehomestore.com/terms-and-conditions/We accepted the store credit, but received unfair treatment from Corporate and their local store regarding their policyI view this as a teachable moment and will never shop at Ashley Furniture againAs demonstrated by the contents of their response, they lack integrity. Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
***’s claim, we have reached out to our retail store location upper managementThey have advised that they spoke to Mr***, and have offered an in-store credit of the amount that he has paid for the original sectional, to purchase new itemsAlso, offered the option to currently keep the exchange that we have processed in our system, and schedule a new delivery dateWe invite Mr& Mrs*** to come into the retail store location with their decision Regards, Ashley Furniture Industries, IncCorporate Office SK

After review of Ms, *** claim, we have been advised that the management from our retail store location has issued a refund for the productOn 8/16/17, the store left a message for Ms*** to advise that this has been submittedWe invite Ms*** to contact our retail store location for assistance. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However some of the statements are falseI had a relative that was present for the delivery. Ashely's Furniture had provided me with a wrong time to when the furniture was to be deliveredThe furniture has been picked upI appreciate their way of resolving the issueI think that the company is overall ok, but the store in McDonough, Ga has terrible customer service, and this is not the first time I heard of it
Regards,
*** ***

Thank you for the update on ***’s situation. We apologize for any inconveniences we may have caused. ***’s accepted the credit that was offered to him and also has used that credit and taken delivery of the new items. *** didn’t purchase his items online he made an in store purchase. The terms he has quoted are for online in home delivery orders only, these terms do not apply to in store purchases“In-Home Delivery For Items Ordered Online -- You have hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any wayCall the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a returnItems ordered online for In-Home Delivery with manufacturing defects discovered after the hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.” The terms for in store purchases are on the back of his original sales receiptBelow are the terms for in home delivery orders purchased in stores“If merchandise is delivered in Damaged/Defective condition and you notify us of this condition within three (3) business days after delivery or pi(the “Notification Date”), we will either repair or replace the merchandise or provide you with an equivalent replacement acceptable to you within forty-five (45) days of the Notification DateIf we are unable to replace or repair the merchandise or provide you with an equivalent replacement acceptable to you within this day period or within a mutually agreeable time period, we will offer you a refund of the purchase price paid by you or, where applicable, a reversal of the credit card or financing transaction.” We again apologize for any inconveniences causedRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank You for contacting Ashely Furniture Industries, IncWe appreciate that you have notified us regarding Lauren S***‘s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon receiving MsS***’s
complaint we reached out to warehouse managementWe received an immediate response stating the contracted delivery company reached out to the customer on 2/at 4:28pm to discuss the in home damage and was advised she would be followed up with in the next few daysThe contractor stated they would be in touch with MsS*** todayRegards, Ashley Furniture Industries, IncCorporate Office ND

Thank you for updating us regarding *** ***’s situation. After further review of Mrs***’s complaint, we have reached out to our management team at our retail store locationWe will be picking up the sofa chaise from the home and then we will process a full refund for Mrs***The
pickup is scheduled for Sunday, December 31st Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Date: 7/7/
Revdex.com
Complaint Department
Complaint ID: ***
Thank you for contacting Ashley Furniture Industries, Incin regards to your situationWe do apologize for you dissatisfaction and we take these matters very seriously
Upon review of the customer’s
complaint we have authorized a furniture technician to try and repair the furnitureThe technician is scheduled for July 16th With this type of situation it is very rare that a technician would be able to repair the damagesIf the technician is unable to make the repairs Ashley Furniture would still be willing to offer a 50% in store credit for the amount of the furniture and the customer would be able to keep their old furniture As IsWe are unable to offer any higher as the customer has had their furniture for yearsAshley Furniture holds a year manufacturing warranty for any type of manufacturing defect, which this would fall in to, and the customer is far outside of that warranty
Please feel free to review the warranty paperwork that was given to you at the time of purchase explaining the coverage of your furniture
If you would still like Ashley Furniture to process an in store credit for the customer please contact our customer care back at ###-###-####
(Reference) Kingswere SR
Regards,
Ashley Furniture Industries, Inc
SL

After review of Mr***’s claim, we have reached out to *** at our retail store locationShe advised that she will be contacting Mr*** today to discuss the exchange of the piecesOffice Manager did advise that the exchange is still going to be honored, but the exchange is not able to stay in the system unless a delivery date is scheduledSo once Mr*** is able to accept the delivery, Ashley Furniture will put in the exchange of the chairs for when he can accept the deliveryThe $will be processed today, and mailed to Mr***’s home Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of
Mr***’s claim, we have reached out to management at our retail store locationThey have advised that they have reached out to him, and processed an exchange for the tableThe table is scheduled to be delivered on 6/There was also a gift card of $to use at any one of our Corporate Stores issued to Mr*** on 6/8/ Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs***’s
complaint, we have reached out to our management at our retail store locationThey have advised they did locate the original paperworkthat shows the purchase of the protection plan that Ms*** signed At this time, Mrs*** can contact Guardsman to get a prorated refund on the furniture protection plan Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

After further review of Mrs***’ complaint, we have reached out to upper management at our retail location asall financial issues are handled at the retail level. The total amount of sale and payment collection is correct. We have extended an offer to Mrs*** to refund her Visa, however, as Mrs*** used our financing option through Synchrony, the refund would be made to that account Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***'s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner
Upon receiving this complaint we have been in contact with the delivery companyThey have advised us that they spoke with Mr*** and have come to a resolutionThey are sending a contractor out to fix the damages to the home on 6/27/
Regards,
Ashley Furniture Industries Corporate
**

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of Ms
***’s claim, we have been in contact with her to discuss options for a replacement of her loveseatWe have offered an even exchange of the loveseat or an in store credit for what she paid for the loveseatMs*** has agreed upon an in store credit, which has been processed today for the amount of $This will be valid for days, which will be until 3/9/to useWe invite Ms*** to visit the retail location to use her credit. Regards, Ashley Furniture Industries, IncCorporate Office ND

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It's funny how it's now being categorized as an "In-store" purchaseAgain, after several attempts to receive a full refund, by default and awful customer service, we opted to the store creditWe were able forcefully bounded to this agreement because Ashley Furniture wanted to keep our finances in-housedI would like an email apology and admit that they did not honor their policy during the initial return.
Regards,
*** ***

Thank you for contacting Ashley Furiture Industries, IncWe appreciate that you have notified us regarding Celinez Torres situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. At this time Ashley Furniture
is attempting to contact the customer for additional informationWe invite the customer to contact our customer care ###-###-####. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Based on the information provided we are unable to pull up this customer in our systemPlease provide additional information in which the customer purchased under including name, address, sale order number
Regards,
Ashley Furniture Industries Corporate
CS