Ace Electric

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s concerns, our Management Team contacted Ms. [redacted] last night and arranged for a delivery team to pick up the damaged items from her home today 7/29/16.  Once the items are scanned into the warehouse, a refund will be issued to the customer.  It may take 1-2 bill cycles for the refund to appear Ms. [redacted]’s statement.  Should she have any further questions or concerns that were not addressed, we invite her to contact our Customer Care Department at ###-###-####.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms. [redacted]’s...

claim we have reached out to upper management at our retail store location. They have approved an in store credit, and a new sofa sleeper is being delivered today the 30th.   Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After full review of the...

situation, we do apologize but we will not be able to send the requested feet.  The feet being requested are those of the Chest of Drawers.  Those are not the same feet that were used in the bed set when it was designed.  By altering the design of the bed set, it will void any further manufacturing warranty on the bed.  Regards, Ashley Furniture Industries, Inc. Corporate Office **

Thank you for the update from Ms. [redacted].Our Customer Relations Manager has made contact with Ms. [redacted] and has addressed all of her concerns. At this time, an agreement has been made to refund Ms. [redacted] of the Protection Plan in the amount of $279.99. Ms. [redacted] is aware that she no longer has "accidental" damage coverage.In regards to the legs for Ms. [redacted]'s dresser, we have agreed that in the event the legs do not ship within the next week, Ashley Furniture Industries, Inc. will issue Ms. [redacted] an even exchange of the dresser.We invite Ms. [redacted] to continue to work with our Customer Relations Manager until all her issues have been fully taken care of.  We apologize for any inconveniences this may have caused. Regards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't feel comfortable closing the case until I see the refund- I know when I was in contact with the store they were not helpful at all.  Can you send me proof that my account was credited?  That would be greatly appreciated.  Then I will know my account will be credited. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Mr. [redacted]’s claim, we have reached out to management at our Corporate Office. They have advised, that Mr. [redacted]’s loveseat is out of our 1 year Manufacture warranty. The loveseat was purchased in September of 2012. As a courtesy, we are offering a reselection of 30 percent of the cost of the loveseat. This can be used towards new purchase at the retail store location where Mr. [redacted] bought his furniture. With the time that the loveseat has been out of warranty, Ashley Furniture feels that this is more than fair.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding James [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr. [redacted]’s...

complaint, we have reached out to our management team at our retail store location. Mr. [redacted]’s stated over the phone his ideal resolution would be to purchase the Ashley Santa Fe mattress, but it was out of his price range. We have offered to get Mr. [redacted]’s the Ashley Santa Fe mattress with an additional cost of only $190 and he agreed to come in that night to sign the paperwork as he financed his furniture.  At this time our offer still stands, but Mr. [redacted]’s would need to come into our retail store location to finalize the paperwork.   Regards, Ashley Furniture Industries, Inc.Corporate Office**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards, 
John    A service man came to work on the living furniture. He took the recliner apart and put a washer on the leg. The manuel recliner still will not go back and it is very difficult to get your hand between the sections to pull the cord. The service person took some pictures. It is still unacceptible.  In our estimation , this is a brand new piece and it should work and it still doesn't work.  We are not difficult people however this is not right and we are spending more time waiting on a resolution for someting that should have been right from the start. Please advise.

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Mike S[redacted]’s situation.  We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.     We...

apologize for the back order of the dining room table set that Mr. S[redacted] has purchased. Originally the items were on back order until the middle of February, but we were able to get the items sooner. We contacted Mr.S[redacted], and we have scheduled a delivery of his items for January 20th.    Regards,  Ashley Furniture Industries, Inc. Corporate OfficeSK

After review of Mr. [redacted]’s claim, we have reached out again to management at our retail store location. They have offered service to bring the bed to manufacture standards, a full exchange for the bed for all new pieces, and offered a store credit in the amount of the bed for a reselection. Mr. [redacted] has declined all options presented at this point there is nothing left to offer Mr. [redacted]. The three options are still available for his consideration, but Ashley Furniture will not pick up and refund his bed frame due to the policy outlined in his Sales Order, which he signed and agreed to.We allowed full refund of Mr. [redacted]’s china and hutch due to damage but will not allow for the bed to be refunded. This was reported after the pick-up of the China and Hutch.With the damage to Mr. [redacted]’s home, the claim has been submitted to the insurance company on 8/2. Mr. [redacted] will be contacted once this has been completed. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] M [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted]’s complaint, we have reached out to our management team at our retail store location. The refund has been processed in the amount of $2,246.93.     Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My sincere thanks to the Revdex.com for facilitating this response from Ashley.  Extremely sad that the local business in my community had to have a complaint filed against them to get what they legitimately owed me. I'm only hoping that the amount DOES get refunded to me--this is NOT the first time they've told me it would be done. VERY VERY SAD!!
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure...

the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr. [redacted]’s claim, we have reached out to our retail store location management. They have submitted the refund on 5/15/17, and the customer should have the money back into his account within 30 days. We have attached a copy of the refund receipt. We invite Mr. [redacted] to contact our local retail store for an update on the refund.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding Cecilia [redacted]’s situation.We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s claim, we have worked with upper management, and have issued an in store credit for her box spring and mattress. We have been in contact with Ms. [redacted], and advised that the credit amount she has available, and would need to use it within 30 days. We invite Ms. [redacted] to visit her retail location to use this credit.       Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Julius [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review, we...

have reached out to the retail store location. The store management advised that Mr. [redacted] had gone to the store the week of November 6, 2017 and selected a new item. We do apologize for any inconveniences and invite Mr. [redacted] to contact Ashley Furniture with any further questions and concerns. Regards, Ashley Furniture Industries, Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, Inc.We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the...

proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr. [redacted]’s claim, we have reached out to the retail store. Management from the retail location has advised that they will authorize in store credit for what Mr. [redacted] paid for his recliner. We invite Mr. [redacted] to contact our retail location for a list of product manufactured in the United States.   Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Javier [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Mr. [redacted]’s concerns have...

been forwarded to our [redacted].  She has been in contact with Mr. [redacted] working on a mutual resolution.  Once a resolution has been agreed upon, we will update the complaint. Regards, Ashley Furniture Industries, Inc. Corporate Office **

Thank you for the update regarding [redacted]’s situation. After further review of Mrs. [redacted]’s complaint, we have reached out to our management team with our online sales department. We had a technician scheduled for Saturday March 24th, however Mrs. [redacted] was not home. Mrs. [redacted] received her purchase at a discount by purchasing her furniture online, the discount she has already received is the only compensation we can offer.  Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belNo I didn't use that Ashley charge for the table.  It was my personal debit card and no I didn't get refunded by them.  They didn't know where it was and until I see documentation other than a spreadsheet a 3rd grader can do, it will not be closed to me.  I want to see internal accounting proof of where my money went to? At the same time they have to put the funds on the correct card.  I have since closed the Ashley Card to be sure there didn't mess with it since this is the excuse for everything.   
Regards,
[redacted]