Ace Electric

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms. [redacted]’s...

claim, we have reached out to upper management at our retail store. They have advised that they have spoken to Ms. [redacted], and advised that it would be best way to resolve this would be to order the parts, and schedule a technician. The parts have been ordered, and they shipped out today. We have been in contact with Ms. [redacted], and we have scheduled a technician to install the parts on April 5th. If the technician is not able to repair the item up to manufacture specifications, then we will review other options with Ms. [redacted].   Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Ms. [redacted] claim, we have reached out to her, and Ashley Furniture has scheduled a courtesy technician. The technician is scheduled for 5/26, and we will review the report beginning of next week. Once we have reviewed the report, we will reach out to Ms. [redacted] with some options based on what the technician discovers.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s situation,...

we have reached out to our online sales department.  We have tried to contact [redacted] and left messages on both of the phone numbers that we have, however we have not been able to contact her or gotten call back.  Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. and Mrs., [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

the customer’s situation, we have contacted the customer, and offered a reselection which was accepted. If Mr. or Mrs. [redacted] has any further questions they may feel free to contact their local retail store.   Regards. Ashley Furniture Industries, Inc. Corporate Office **

Date: 5/5/16
Thank you for your response to [redacted] Furniture in regards to your situation. Upon review of the response it is important to remember that Guardsman is a third party company. [redacted] Furniture is not responsible nor can [redacted] Furniture make decisions on Guardsman behalf.
As stated in the first response Guardsman gives the customers 60 days to complete their pick up furniture. This was not done so on the initial claim. As a courtesy only Guardsman is reinstating the claim and allowing the customer another week to complete the exchange. We do apologize you are not happy with the situation.
Regards,
[redacted] Furniture
SL

Thank you for the update from Ms. B[redacted].  Our records indicate that a call was made to 813-422-3840 on 11/12/16 at 7:14pm.  A message was left indicating that the delivery would be made on 11/13/16. We apologize if Ms. B[redacted] did not receive the message, however we did indeed attempt to reach her regarding the delivery.  We invite Ms. B[redacted] to contact the Delivery Center by calling 800-477-0097 to reschedule the delivery. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Per our terms and...

conditions, it states that there are no returns on mattresses.  Mr. [redacted] would have acknowledged these conditions at the time of the sale.  After working with the retail location, they have agreed to make a one-time exception to the “No Return” Policy for Mr. [redacted].  Our retail location will coordinate the pick-up and process the refund once the pick-up is complete.  We invite Mr. [redacted] to continue to work directly with the retail location until the issue is fully resolved.   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

We have reached out to the retail location, and have worked with management. They have authorized new finance agreement to go over with Mr. B[redacted]. We invite Mr. B[redacted] to contact his retail store, to discuss the new agreement. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ubrody Craig’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon further review, we have found that the purchase was made inside of a retail location, so the sale does not qualify as an “online” sale.  The terms and conditions are different for in store purchases, there is no 72 hour return policy.  We apologize for any inconveniences this may have caused.  We did reach out to the retail location regarding the sale.   Ubrody was offered a courtesy reselect (in store credit) which was agreed upon by the customer at that time. Unfortunately Ubrody signed for the items at the time of the delivery, there are no damages/defects to the items customer just does not like them.  The retail location is still willing to offer the courtesy reselect if customer so chooses.  We invite Ubrody to contact the retail location the purchase was made at. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I dispute the amount that Ashley says they are refunding--$754.98 is incorrect.  The amount that was charged to my Synchrony card is $854.99.  It shows o page 1 of the sales order (110760810).  That is the amount I request to be refunded o my Synchrony account.  Once again, I feel like this store's management is incompetent.  I will not stop in pursuing the full refund. My sincere thanks to Revdex.com for mediating this, as I was unable to get anything done thru this store  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] To me that is False advertising I made my purchase off of how the sofa in the store felt I should have been told that this was not how this couch was going to feel once I received it had I been home at the time of the Delivery I would have rejected this sofa I wish now I had read the reviews against this store before I made my purchases also I was NEVER told that once I received this merchandise that I could not return it if I was dissatisfied this is not how you do business with the public and with customers Ashley Home Store has a lot of dissatisfied customers so I am not the first client that this was done to if this matter is not resolved through Revdex.com I am taking them to Small Claims Court and let the Judge make a decision I am not being STUCK with a Sofa that is TOO SMALL for me to sit on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The technician told us that the furniture was defective. And then he contacted his superiors and they offered the items to be repaired. The repairs require painting and I asked how are they going to repair the cracks on the furniture legs, because some parts are cracking. I received no response to that. Right now we do not know what else to do. This is so frustrating and it’s being going on for months. I need to know how is this going to be repaired and specifically the cracked areas. Otherwise they will need to replace the items and this items have a 1 year warranty on defective material.]
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Kristie P[redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon full review of...

Ms. P[redacted]’s situation, we apologize for the continued delays she experienced with her items.  We apologize for the most recent delays due to Hurricane Matthew.  Our record show the desk was delivered to Ms. P[redacted] on 10/10/16.  Our retail location has refunded her a total of $145.23 for the inconveniences.  We invite Ms. P[redacted] to contact the retail location should s   Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon full review of Ms. [redacted]’s...

situation, the correct parts were received by the store.  A delivery team is scheduled to install the needed parts on December 8th.  We invite Ms. [redacted] to continue working with the retail location until the issue is resolved. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr....

[redacted]’s claim, we have reached out to our retail store location management. They have advised that the refund has been processed this week. The amount that was processed is $754.98+ tax. We invite Mr. [redacted] to contact the local retail store for an update on the refund to his synchrony account.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

After further review of Ms. [redacted]’s claim, we have contacted him, and have agreed to exchange the chair. Ashley Furniture has processed an even exchange for the chair, and is currently scheduled for 6/8. We will be calling Ms. [redacted] on 6/7 with a four-hour window time frame for delivery.     Regards, Ashley Furniture Industries, Inc. Corporate Office SK

WE ARE NOT RECEIVING A BILL/INVOICE, FURNITURE WAS DELIVERED IN JUNE. IM AFRAID THIS WILL GO TO COLLECTIONS AND RUIN MY CREDIT, HOME STORE DOESN'T SEEM TO CARE NOR DOES CORPORATE... IF ITS FREE, THEN JUST PUT IT IN WRITING, OTHERWISE SEND A DA-- INVOICE. NUMEROUS CALLS FROM US TO CORPORATE AND HOME STORE ARE BEING IGNORED!!!

Thank you for the update on [redacted]’s complaint.  Our retail location has discussed with Ms. [redacted] the discounts with having to change the financing terms to 12 months.  The financing terms and/or discounts given are at the stores discretion.  Ms. [redacted] had advised our retail location that she will get back to them on what she would like to do.  At this time we invite Ms. [redacted] to contact and work with the retail location she purchased from. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] Johnson’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon receiving [redacted]’s...

situation, we have reached out to the retail location he purchased from.  Management has tried to reach out to [redacted] but was unable to make contact with him.  A voice message was left for Mr. Johnson to contact management back at the retail location. Management will continue to try and reach Mr. Johnson. We did replace the loveseat, we brought out a new one and picked up the damaged one.  That occurred on 4/13/18. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s claim, we have reached out to management, and we would like to offer an even exchange of the dining room table. We invite Ms. [redacted] to contact our Customer Care Department at ###-###-####, if she would like to accept this offer.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK