Ace Electric

Thank you for the update on Ubrody’s situation.  We apologize for any inconveniences we may have caused.  Ubrody’s accepted the credit that was offered to him and also has used that credit and taken delivery of the new items.  Ubrody didn’t purchase his items online he made an in store purchase.  The terms he has quoted are for online in home delivery orders only, these terms do not apply to in store purchases. “In-Home Delivery For Items Ordered Online -- You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer's warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.” The terms for in store purchases are on the back of his original sales receipt. Below are the terms for in home delivery orders purchased in stores. “If merchandise is delivered in Damaged/Defective condition and you notify us of this condition within three (3) business days after delivery or pick-up (the “Notification Date”), we will either repair or replace the merchandise or provide you with an equivalent replacement acceptable to you within forty-five (45) days of the Notification Date. If we are unable to replace or repair the merchandise or provide you with an equivalent replacement acceptable to you within this 45 day period or within a mutually agreeable time period, we will offer you a refund of the purchase price paid by you or, where applicable, a reversal of the credit card or financing transaction.” We again apologize for any inconveniences caused. Regards, Ashley Furniture Industries, Inc. Corporate Office KC

Date: 5/5/16
Revdex.com
Complaint Department
Complaint ID: [redacted]
Thank you for contacting Ashley Furniture Industries, Inc. in regards to your situation. We take these matters very seriously and regret to hear of your dissatisfaction.
Upon review of the customer’s complaint we have reached out...

to the Ashley Furniture HomeStore where the customer had purchased their furniture. The HomeStore stated that they have already spoken to the customer today. The customer has a furniture technician scheduled to go to their home today and if the technician is unable to fix the furniture to the customer’s satisfaction they will be doing a full replacement for the items in question.
The customer was satisfied with this answer and would be waiting for the technician to arrive today.
Please contact me with any further questions or concerns.
(Reference Kingswere SR# 90881)
Regards,
Ashley Furniture
SL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This rejection is to reject the same offer of reconciliation offered on 3/21/2017, which was also rejected. The attachments show my signature, but none of the initials are mine. Those belong to the salesman.I would not have known that you even had a facility in Mississippi, unless the salesman told me, which he did in front of my wife. Furthermore; the manager claimed the same thing when she denied my initial return request.In Florida, if there is a "No Refund Policy" it must be displayed on the front door and at point of sale. Neither was displayed. I had an independent witness go into the store to verify this fact. Attached is an exert from Florida State Statute 501.142. No Refunds and All Sales Final are generally terms used when a company is going out of business. That is the fair way to display a No Refund Policy.If Ashley was not trying to purposely mislead customers, why would a statement on their main website state: "Built Right Here" "All Ashley Furniture Industries products are designed and manufactured in facilities across America and around the globe." Where else would they be built? On the moon maybe???I also notice that the delivery receipt that I signed (where I noted the damage to the left side upon delivery) has not been included here. The wood on the left side was broken through on one piece and split apart on another. I see no mention of this, nor do I see a delivery receipt.Your statement of refusal to take back something that has been delivered is contradicted by your offer of store credit if I purchase something of equal or greater value.I have reached out to additional state and federal agencies and have presented my complaint to them as well. I also will begin reaching out through social media to various groups around the country to inform as many people as I can of your business practices. A $500M per year company should not treat customers this way.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After review of Mrs....

[redacted]’s complaint, we have reached out to upper management at our retail store location. Our management team at the store has advised they have put the placemats on order in addition to sending gift cards directly to Mrs. [redacted]’s home. The placemats have been shipped via UPS with a tracking number 12X541R90291478609.       Regards, Ashley Furniture Industries, Inc. Corporate Office AK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted] complaint, we have reached out to management at our retail location. We are still looking into this matter further. At this time we can offer a replacement of the sofa.     Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. No, I no longer want it! I would like my money back! It took this long and for me to contact Bb for you guys to do something! No thank you!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr....

[redacted]’s claim, we have reached out to management at the retail location. They have been in contact with the customer, and they have exchanged the sofa, and the armless chair. Mr. [redacted] has a delivery scheduled for the new pieces for 3/7/17.    Regards,Ashley Furniture Industries, Inc.Corporate Office SK

After review of Mr. [redacted]’s claim, we have reached out to management at our retail store location. They have advised that they have reached out to Mr. [redacted], and there has been an agreement for a reselection of the mattress and base.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Chris B[redacted]’s situation. We take these matters seriously and want to ensure the...

proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr. B[redacted]’s account, we have contacted the retail store. They advised that Mr. B[redacted] signed a 12 month agreement at the discounted price. If Mr. B[redacted] has other paperwork that shows a different agreement between him and Synchrony, we ask that he bring it to the retail store so it can be reviewed by the manager.        Regards,Ashley Furniture Industries, Inc.Corporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Thanks for your help.I appreciate it Revdex.comI was contacted by Ashley furniture regarding the issue with the mattress purchase in the store. Next Monday I will go with my husband to choose another mattress. I hope everything goes well. I will keep you  informed.Revdex.com you are doing excellent job protecting the customers riths.Only because your intervention Ashley furniture is willing to exchange the bad mattress for another one.I do not have enough words to show my thankfulness         
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Robert P[redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of Mr. P[redacted]’s situation, our retail management has agreed to honor the discount of $100.00.  It will take approximately 3-4 weeks for Mr. P[redacted] to receive a refund check.  We do apologize that we will not be able to issue the refund in cash. Regards,Ashley Furniture Industries, Inc.Corporate OfficeAB

Thank you for the update regarding [redacted]’s situation.   After further review of Mrs. [redacted]’s complaint, we have reached out to our management team with our online sales department. Mrs. [redacted] received an email at the time of purchase that does state which items would be home delivered and what items would be delivered via UPS. Set up on the UPS order was completed by our technician/delivery team on February 28th as a courtesy service only. We have authorized a replacement of the Alexee dining room table. Delivery is scheduled for Sunday, March 18th. We have also compensated Mrs. [redacted] $200.       Regards, Ashley Furniture Industries, Inc. Corporate Office AK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business and had a message on my telephone from Ashley at Waterford store in Orlando stating that I can expect check in two weeks. My questions was why so long it already has been over two/three weeks now.  Again thank you for your help in this matter.
Regards,
[redacted]

Thank you for the update to Mr. [redacted]’s concerns.  We do apologize but we will not be able to offer a refund of the products.  Our offer of a reselection on the table or even and exchange is still valid.  We invite Mr. [redacted] to contact the retail location to accept.  We feel we have made a good faith effort to resolve this issue while working within our terms and conditions that Mr. [redacted] acknowledge at the time of the purchase. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11761668, and have determined that this does not resolve my complaint.  For [redacted]r reference, details of the offer I reviewed appear below.
I did not sign on any document. Please provide the copy of document that I signed. Otherwise, I will sue Ashley for forgery.[To assist us in bringing this matter to a close, we would like to know [redacted]r view on the matter.]
Regards,
[redacted]

Thank you for the update from Ms. [redacted].  After re-evaluating Ms. [redacted]’s concerns, we have resolved the issue of attaching the headboard to the adjustable base.  We do apologize however that we will not be able to fulfill her request to return the adjustable base for a refund.  Per the terms and conditions that Ms. [redacted] agreed to at the time of purchase, it states that we do not allow returns on items that have no damage or defects.  Our personnel have verified that the adjustable base is without damage and defects.    We feel we have made a good faith effort to resolve her issues all while working within the terms and conditions of the sale.    Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Our retail location has been in...

contact with Ms. [redacted] regarding the back ordered items.  Our records indicate that the items should delivery by 11/11.  In the event the items do not deliver by 11/11, our retail location has agreed to refund the items to Ms. [redacted].  They have also sent her a $100.00 Gift Card for the inconveniences. Regards, Ashley Furniture Industries, Inc. Corporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a check today for $2009.21. However this is incorrect. The store stated I would be getting $2177.21 back for the 3-piece sectional, 5 year protection plan, and delivery fees. I am still owed $168.
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review of the customer’s...

account, we have scheduled a technician to go out to repair the items on 4/02. Once we have received the report from the technician the customer will be contacted with 24-48 hours. Regards, Ashley Furniture Industries, Inc. Corporate Office SK

After review of [redacted]’s claim, we have reached out to our retail store upper management. They have advised that we can offer to [redacted] a reselection of the same amount or greater. If [redacted] purchases more than the reselection is for, the [redacted] would be responsible for the difference in price. There will also be an additional delivery fee charge due to picking up the items, and redelivering the new product. We invite [redacted] to contact our retail store location regarding this offer.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK