Ace Electric

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding Brian [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After reviewing Mr....

[redacted]’s concerns, we reached out to our retail location and discussed these concerns with management. Per the Store Manager, Karen, the order for the metal lamp was cancelled and a refund request was submitted. Karen also advise that they were able to reach out to Mr. [redacted] and inform him about the cancellation and refund.   We apologize for the inconveniences Mr. [redacted] has experienced. Please feel free to reach out to our Customer Care Department at ###-###-#### or our retail location at ###-###-#### with any additional questions or concerns.   Regards, Ashley Furniture Industries, Inc. Corporate Office **

Good Morning [redacted] and [redacted], As discussion was had with Upper Management we have considered two options for you:   The first option, we are more than happy to Even Exchange the 2 pieces in question for you.  We would bring out two new pieces and be taking the damaged items at the same time.   The second option would be an instore credit for the 2 pieces at 60%. The total credit back to you would be $1036.02. This will be an instore credit, only to be used in the Brandon Homestore.   In regards to your protection plan being refunded you would need to contact Guardsman (your Protection Plan company). They do prorate the protection plan for the number of years that you have had the plan. You would no longer have no coverage on any of your items.   The delivery fee refund will be nonrefundable.   Regards,   Ashley Furniture Industries, Inc.   Corporate Office   LB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted]’s complaint, we have reached out to our management team with our online sales department. Mrs. [redacted] received an email at the time of purchase that does state which items will be home delivered and what items will be delivered via UPS. Set up was completed by our technician/delivery team on February 28th as a courtesy. We have also compensated Mrs. [redacted] $200.    Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs....

[redacted] complaint, we reviewed this with management team at GBS. GBS has scheduled a technician for Friday, December 7th to take care of both issues.   Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Ms....

[redacted]’s situation, we have reached out to our retail store location upper management. They have offered to exchange the mattress. This exchange would be done as a courtesy, due to the damage on the mattress is not a manufacture defect.    Ashley Furniture will not be authorizing a refund for the mattress. We invite Ms. [redacted] to contact the retail store location where she purchased, to have the exchange processed.        Regards,Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr....

[redacted]’s claim, we have reached out to our retail store location management. They have spoken to Mr. [redacted] & Mr. [redacted], and agreed to have the table exchanged. The table is scheduled to be delivered on 5/18.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11979257, and find that this resolution is satisfactory to me.  I would like to say, however, that it's disappointing that I had to file a complaint with the Revdex.com before my issue was taken into consideration. Your customer service is truly lacking and it is for this reason that I will never shop at Ashley furniture again.
Regards,
Lauren S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon...

review of Mr. [redacted]’s situation, we have determined that the items in question are no longer covered under the one year manufacturer’s warranty.  With regards to the Guardsman protection plan, we are unable to speak or present facts regarding how the plan was soldto the customer at the time of purchase back in 2011.  We do provide a plan policy to each customer that chose to purchase the protection plan. We do feel that it is the customer’s responsibility to review the plan coverage's as well as the terms and conditions of the plan.  The issue Mr. [redacted] has reported is not a “covered” damage.  While the items in question are out of the warranty Ashley Furniture provides, we have offered the customer 60%of the total cost of the three pieces in question as store credit to assist with replacing the damaged items.  We feel that being the items are nearly 4 years old, that this offer makes a good faith effort to resolve his issues.  We have discussed this offer with the customer and are awaiting a response shouldhe chose to accept. Regards,Ashley Furniture Industries, Inc.Corporate Office**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The furniture still has a very strong odor and it is still unusable. The odor causes my asthma to my affect by breathing.  They did call me about the serial number. It doesn't matter how they stored or shipped it. The furniture has a chemical stench. I told Elizabeth (who called from the Brandon, FL store) on 3-7-18 that I wanted the furniture picked up and a full credit issued. She said she would tell the Store Manager when he came in on 3-9-18 and he would get back with me. No one has ever called me or contacted me.This is not resolved and won't be until they pick up the furniture and give me a full credit.  The furniture has not been used and the tag is still on it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I went to Ashley's this weekend. One worker immediately told me I can get 30% due to discounts for the Holiday. I said ok. I was offered 50% via Revdex.com- however, the prices of the furniture have significantly increased over the past few years. I urge you to please consider 70% off, as I am ** years old and my only income is my social security. Anything I sat on comfortable, I could not afford with the 50%. Please reconsider as I am out of options and very limited financially.
Regards,
[redacted]

Good Morning, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After reviewing Mrs. [redacted]...

information I do see that the delivery team was out to her home on 4/20/16. All should be settled at this point now. Regards, Ashley Furniture Industries, Inc. Corporate Office LB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted] Ln [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After review of...

Mrs. [redacted]’s complaint, we reviewed this with management at the store. Customer did not receive delivery on initial delivery date scheduled at our retail location. Customer did receive delivery on Friday, December 1st. Ashley Furniture has issued a refund of the delivery fee to compensate for delivery issues.     Regards, Ashley Furniture Industries, Inc. Corporate Office AK Tell us why here...

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of Mr....

[redacted]’s claim, we have been advised that he will be contacting Ashley Furniture when he will be able to accept delivery due to being out of town. Ashley Furniture apologizes for the experience that Mr. [redacted] has gone through with the multiple delivery attempts, and getting damaged furniture. Ashley Furniture would like to offer Mr. [redacted] a $150.00 gift card to use at our Corporate Store location.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for contacting Ashley Furniture Industries Inc. We appreciate that you have notified us regarding [redacted] situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   After reviewing Ms....

[redacted] concerns, we reached out to our retail location. Ms. [redacted] was offered a reselection as the original furniture she chose was too large for her home. When the items she reselected to were scheduled to be delivered, Ms. [redacted] was not able to be present for the delivery. She requested that if the delivery team was not able to come back later that day, that we return her purchase completely. As the team was not able to return, our retail locations management set up a refund and return. The items are scheduled to be picked up today, 1/25/18, and when they have been checked back into our warehouse our retail management will begin the refund processes.   The refund will be for a total of $1,495.32.   We apologize for the inconveniences Ms. [redacted] has experienced. Please feel free to reach out to our Customer Care Department at ###-###-#### or our retail location at ###-###-#### with any additional questions or concerns.   Regards, Ashley Furniture Industries, Inc. Corporate Office AW

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Mr. [redacted]’s claim, we have reached out to our upper management at our retail store location. They have advised they have reached out to Mr. [redacted]. They have offered a reselection of the bed that he has purchased. We invite Mr. [redacted] to contact our retail store if he would like to accept this offer.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

To whom it may concern,I have received thus message in regard my complaint. The issue was not been resolved and disputed with the American Express. I am not sure if this can be added or not.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company is claming on damage that is done to the furniture but this accusation is false and has no base or proof. 1. The company did agree to exchange the item for different sofa (double the price) with no mention of a damage good. Only when declined offer then the picture of my cat was added to the conversation. 2. The picture that was taken was illegally taken in my house and should not be used against me. I am happened to be pre-veterinarian student, thus my cats do not have nails. This statement by the company regarding the animal in the household, is based on assumptions only with no proof or inspections of the merchandise. 
Regards,
[redacted]

Good Morning, After reviewing with the Store management team we have found Ms. [redacted] has been refunded for the cocktail table in the amount of $342.36, she has also received credit on some of her pieces in the amount of $213.99 that was supposed to be part of the Guardsman protection plan refund. In addition the store completed the refund of the Guardsman protection plan on 4/8/16 for the full amount of $299.99.  Regards,Ashley Furniture Industries,Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding Mike Casper’s situation.  We take these matters seriously and want to ensure the...

proper steps are followed so a resolution can be reached in a timely manner.   We apologize for the quality of the furniture that Mr. C[redacted] has received. We have reached out to the retail store, and was advised that he will be going to the store today to get a reselection of new items. He also will be getting a refund for the original delivery fee from his first original purchase.    Regards, Ashley Furniture Industries, Inc. Corporate Office SK