Ace Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have reviewed the response from Ashley Furniture Industries. Dealing with Ashley has been a painful and time-wasting experience. I have been trying to resolve this issue with Ashley for over a year and I have had no success. Every mirror and dresser they deliver to my home to replace the defected ones have the same defect, even though the mirror and the dresser that they display in the show room have no defects. Basically, what they display in the show room could be different from what they deliver. Even their delivery drivers confirmed that every mirror from this product line that they delivered to other costumers has the same defect. The two mirrors that I purchased from Ashley have a significant lean and one day might fall down. This has the potential to seriously injure or harm my children, my wife, or me. On top of this, the delivery drivers do not show up on time. On one occasion, the delivery driver called me at eight on Saturday morning and promised to be at my house by nine in the morning. I stayed at my home until the evening, waiting for the driver, but he never arrived; my entire day was wasted.At one point, Ashley sent an independent technician to inspect the furniture to determine the cause of the issue. He told me that there did indeed seem to be a defect with the structural support of the mirror. However, Ashley’s employees continued to deny this and refused to supply me with a copy of the technician’s report.I have called and went to their store countless times to get the issue resolved and I have even left my phone number with the employee so the manager, Randy Hadaway, can call me back. Unfortunately, I have had no success.I was offered 20% of the total merchandise value as compensation (approximately $600). I called a few days later to accept the offer, but Ashley denied that offer. Recently, I offered to settle this matter for $500 but they still do not want to accept it.I will be willing to accept $500 and put this matter to rest. ]
Regards,
MH

Revdex.com
Complaint ID: [redacted]
 
Thank you for contacting Ashley Furniture Industries, Inc. in regards to your complaint. We do regret to hear of your dissatisfaction and we take these matters very seriously.
 
Upon review of the customers claim the customer called Ashley...

Furniture on 6/22/2016 to report that their headboard and footboard were fading. The customer’s furniture was delivered on 12/04/2010. Ashley furniture holds a 1 year manufacturing warranty and this customer has had their furniture for 5 ½ years. I do apologize but Ashley Furniture would not be able to assist with the issues the customer is reporting.
 
Please feel free to contact me with any questions or concerns.
(Reference Kingswere SR# 93188)
 
Regards,
 
 
Ashley Furniture Industries, Inc.
SL

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding ’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.
After review we have forward the information...

on to the consumer affairs department and Mrs [redacted] she be hearing from that department soon.Regards,Ashley Furniture Industries, Inc.Corporate Office LB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.  After further...

review of [redacted]’s complaint, we have found that a claim was filed with Ashley Furniture through our warranty department. We sent a technician out to Mrs. Richard’s home to fix and/or advise of the issues with the wedge. The technician did recommend we replace the wedge. Delivery of the new wedge is scheduled for Saturday September 2nd.  Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Good Morning, Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us  regarding [redacted]'s situation. We take these matters seriously and want to ensure the proper steps  are followed so a resolution can be reached in a timely...

manner.  Our records show [redacted] did have delivery on 6/14/16.  Regards, Ashley Furniture Industries, Inc. Corporate Office  LB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,The furniture was replaced  (which we appreciate) but I just took painter's tape off of my front door frame (we had just painted the hallway prior to the delivery truck arrival) and the frame to our front door has been damaged by the removal of the returned Ashley Furniture. We would have noticed the day of the delivery had we not just painted our hallway and had tape covering the frame. Please contact me as soon as possible as the trim to our front door needs fixed. We live in a new construction home and have never had anything taken out of the front door prior to the furniture pickup this week. Thank you. 
Regards,
Shannon [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Ann [redacted]

Thank you for contacting Ashley Furniture Industries, Inc.  We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Upon review of...

Mr. [redacted]’s claim, we have reached out to management at our local retail store location. They have advised that a refund was processed on 5/18/17. The refund amount will reflect to Mr. [redacted]’s account within 30-45 days. We invite Mr. [redacted] to contact the retail store location for an update on the refund that was processed.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Thank you for updating us regarding James [redacted]’s situation. After further review of Mr. [redacted]’s complaint, we have reached out to our management team at our retail store location. Our retail store has offered Mr. [redacted]’s a refund.  Regards, Ashley Furniture Industries, Inc.Corporate Office**

After review of Mr. [redacted] claim, we have reached out to management at our retail store location again. They have advised that they will be processing an exchange of the armless recliner. Once this has been processed the store will be contacting Mr. [redacted] back to schedule a delivery date.   Regards, Ashley Furniture Industries, Inc. Corporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately it is not resolved and several things are still in play to hopefully get furniture repaired. We have been sent several forms again to fill out with our complaint and requests so we will see if anything happens with this. Thank you for looking into this for us. Hopefully just having a consumer complaint for others to see prior to their purchase will let them know of the companies false advertisements.
Regards,
[redacted]

We do apologize that the door frame was damaged by our delivery team. We do invite the customer to contact our customer care department to file a claim. Customer care phone number is ###-###-####.   Regards Ashley Furniture Industries, Inc. Corporate Office **

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the update from Mr. [redacted]. As we previously
advised Mr. [redacted] had a one year manufacture warranty which expired
12/2/2008. As a courtesy to our dedicated customer we did inspect the furniture
on 03/12/2011. The furniture was identified as meeting all specifications. All
seat cushions will in time often soften with normal wear and tear. This is not
considered a loss of resiliency or material manufacture defect.As Mr. [redacted] is a valued customer, our retail location
presented him with a discount offer of 50 percent towards a new purchase. He
has declined this offered seeking an additional 25 percent. We feel that our
offer has made good faith effort to assist Mr. [redacted]. At this time the offer
of 50 percent still stands, and we invite him to contact the retail location
should he change his mind.Regards,Ashley Furniture Industries, Inc.Corporate Office**

Date: 7/21/16
 
Revdex.com
Complaint Department
Complaint ID: [redacted]
 
Thank you for contacting Ashley Furniture Industries, Inc. in regards to your situation. We do apologize for your dissatisfaction and take these matters very seriously.
 
After reviewing the customer’s complaint...

we see that we have tried working with the customer for a year now on some type of resolution. The customer first called in on 7/22/15 reporting the issues with the mirrors leaning. This was 2 months after the customer had received their furniture. At this time we offered a technician who verified the issues and recommended an exchange for the customer. We then processed and exchange and attempted to deliver 5 different times to the customer over the next several months. Each delivery was refused by the customer.
 
On 11/07/15 we offered the customer a 20% discount on the merchandise to keep the items as is due to us not being able to satisfy him with his exchanges. The customer declined the offer. Again over the next few months we spoke with the customer multiple times and attempted more exchanges to try and satisfy the customer.
 
Our latest conversation with the customer was on 7/20/16 when we offered a 50% discount to keep the furniture As Is. This credit would be in the amount of $304.34 plus tax. The customer did not like this offer either and refused. The customer demanded at least a $500 discount to keep the items. Unfortunately the customer only paid just over $600 for the items we would not be able to offer $500 to keep these pieces.
 
We are still willing to offer the 50% discount to keep the items or also attempt another exchange, whichever the customer would prefer. Please have the customer contact us back to let us know.
 
Regards,
 
Ashley Furniture Industries, Inc.
 
SL

Thank you for updating us regarding [redacted] situation.   After further review of Mr. [redacted] complaint, we have reviewed the photos with our management team. The loveseat is six years old and would no longer be covered under warranty.   At this time we can off a $100 gift card.   Regards, Ashley Furniture Industries, Inc. Corporate Office AK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Well then send me the legs that were designed for the bed.   After all we were mislead about this bed and now we have problems using it with our adjustable bed.

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr....

[redacted]’s complaint, we have reached out to upper management at our retail store. Mr. [redacted] received everything correctly, and in good condition today 8/18/17. Management at the store level has advised they did speak with the Mr. [redacted], and he accepted the compensation offered at the store level.   Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
My view on the matter is that I wasn't given a choice of credit for product or the choice of another product of equal or lesser value. I explained that I don't have a queen size bedding at my home so they basically obligated me to choose a king size base I didn't need and charge me an extra $700.00 on my account. I would gladly accept a credit on my account or a different product for the value of $2,100 this king size motion base I have no use for at my home. Regards,
[redacted]