Ace Electric

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely manner Ashley Furniture apologizes for all the inconvenience Ms*** has gone through with this incidentUpon review of Ms***’s claim, we have reached out to management at the warehouseThey have advised that they have contacted Ms***, and *** Construction Company will be replacing and installing her new mailbox*** will be in contact with Ms*** to schedule an appointment Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerOur records indicate that on
October 22, 2016, our delivery service picked up the bed from Mr*** home. A credit of the returned pieces is being processed and will be refunded to Mr*** Synchrony account. The credit may take 1-bill cycles to appear. In regards to a replacement bed, we invite MrNash to contact the retail location to discuss further options. Regards, Ashley Furniture Industries, IncCorporate Office AB

Date 8/24/
Revdex.com
Complaint ID: ***
Thank you for contacting Ashley Furniture Industries, Incin regards to your situationI do apologize to hear of your dissatisfaction and would like you to know we take these matters very seriously
Upon review of the customer’s
complaint we have found that both our store, warehouse, store manager and warehouse manager have tried to reach this customer multiple timesWe have also sent delivery trucks to the customer’s home on different occasions to try and pick the furniture up but the customer was not home and would not answer their phone nor call us backThe warehouse has stated if she will be home today 8/24/and will speak with them they would come by again today to get the furnitureThe store manager has asked that the employees of the store no longer contact this customer themselves due to when they did speak with the customer they were quite verbally abusiveOur agents have been trying their best to take care of and satisfy this customer but have been unsuccessful
Without picking up the customer’s furniture that is in the home we would not be able to process the refund for those piecesAgain, the warehouse stated they will be trying to reach the customer again today
If you have any questions or concerns please feel free to contact me
(Reference Kingswere SR# 96013)
Regards,
Ashley Furniture Industries, Inc
SL

Good Morning,Thank you for contacting Ashley Furniture Industries,IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.I have reached
out to upper management to have this matter resolved Regards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Date: 6/28/
Revdex.com
Complaint Department
Thank you again for your response in regards to your complaintWe do apologize you do not feel as though this issue has been resolvedAlthough the credit was offered back in April the credit did not get processed until 5/21/It can take up to billing cycles once the credit is processed for your finance company to show the credit on your accountPlease allow atleast one more billing cycle for the credit to be applied
Thank you for contacting Ashley Furniture
Regards,
SL

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of
Ms***’s claim, we have reached out to our local store managementThey have advised that they spoke to Ms***, and a schedule date has been set to pick up the furniture that is in her homeDate has been set for this Sunday, and once the piece(s) have been brought back to the warehouse a refund will be submitted to Ms***’s account Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of
***’s complaint, we have reached out to the management at GBSGBS has forwarded a technician’s report to Ashley FurnitureWe have found the item purchased 12/22/was the Dashmore reclining sofa in the color almond, however the sofa inspected by the GBS technician is not the Dashmore reclining sofa We have attached photos of the Dashmore reclining sofa and the sofa inspected in the homeThey are not the same sofaOnly the Dashmore reclining sofa would be covered through the protection plan, GBS Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The offer for an I store credit that wouldn't be enough to replace the defective furniture they sold us is an insultWhy would I want to get another piece of shoddy furniture from them? They don't even fully back the first product that was purchasedFor them to state that is a manufacturer defect and then not replace the defective furniture says a lot about this company. I want the defective furniture replaced or for them to pay for it to be reupholstered. I am trying to avoid involving legal counsel, but that time is quickly running outI'm sure some me of our local news agencies would love to do an investigatory story and see how many other customers are getting shafted by Ashley Furniture by them selling defective furniture
Regards,
*** ***

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They refunded me the $that they said the wiuld but I have not seen the $refund to dateWhen will that happen?
Regards,
Mildred ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was told face to face by the manager *** that delivery would be taken off when the sale was finalized upon our return to complete financing and look at mattressesBottom line it isn't noted in their system anywhere so its my word versus theirs but the event they were hosting was for 30% off and free deliveryThey price matched my competitors offer as they said they would before we came in for this transaction so I am confused why they are saying they do not price match competitors when they did and I was also told they did on my initial visit when we first spoke to ***Also why would they only price match from their company website? Shouldn't the pricing and sales be the same no matter if I go online or into a store? It looks like Ashley made quite a few "special" considerations for me here and free delivery was part of the sale I was attendingThey told me I would get free delivery and when I went to pay for the order they changed their minds, bottom lineThey spoke negatively about their own product stating "reclaimed pine" was an inferior wood and that Ashley is solid wood when infact the set we were buying is reclaimed pineThey were trying to make the competitors product they were matching appear inferior which is why it would be so much cheaper but that wasn't the caseAs I said we were going in there to look at mattresses as well as our rep *** requested we do so they could have a chance to match or beat the mattress we wanted from Mattress FirmWe were approved for $8,in financing when we returned to the store and as soon as we saw them back away from the previously agreed upon terms of the initial purchase we chose not to spend another dollar in Ashley ever again All I can say is that this was a good learning experience regarding sleezy sales techniques to get the sale that day and make weekly or monthly numbers regardless of what is promised to the customerI'm not asking for anything I wasn't told I would receive when I put the deposit down, they back tracked from what I was told he day the deposit was put donw and I will never buy anything from Ashley ever againThey bold faced lied to me regardless of what they saySimply look it up, the event on the day I put the deposit down was for free deliveryEven though they price matched the store manager *** who did the price match said he would honor free delivery when we came back to finalize the sale and set a delivery dateThey will NEVER get any of our business ever again and I really hope there are no issues with our delivery
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After a full review of Ms
***’s concerns, the sofa sleeper we are attempting to delivery does have the correct mattress. The sofa sleeper Ms*** ordered only comes with the memory foam option. The mattress will appear somewhat different than a memory foam mattress due to having to be folded up and stored inside the sofa. At this time, we feel we have filled our obligations to Ms***. We now consider this issue resolved Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of
Ms***’s claim, we have reached out to our retail store location managementThey have advised that they have spoken to Ms***, and currently she is out of town until the beginning of JulyOnce she returns, Ms*** has been invited to visit her retail store location to purchase new items, and to use the gift cards Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
***’s claim, we have reached out to our retail store location managementThey have advised that an in-store credit has been processed today 7/for the amount that Ms*** paid for the mattressMs*** has been aware of the in-store credit is available at the store Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for your response. After rereviewing ***’s concerns, we are unable to offer a refund per our terms and conditions that are presented and signed by our customers at the time of their purchaseWe are able to offer an in-store credit or even exchange We again apologize for the inconveniences *** has experiencedPlease reach out to our Customer Care Department to accept the even exchange or in store credit at ###-###-####. Regards,Ashley Furniture Industries, Inc.Corporate Office**

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
***’s claim, we have reached out to management at our retail store locationThey have advised they have issued a refund of $for the box springThis was submitted on 8/4/We invite Ms*** to contact our retail store for an update on the refund Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner The protection plan that
Mr*** purchased is for accidental damages caused by the consumer. Cushion resiliency is considered wear and tear with time and is not covered by the protection plan nor Ashley Furniture Industries, Inc. If Mr*** feels there is a frame or spring issue causing the cushions to sink, he is more than welcome to contact our Customer Care Center at ###-###-#### to have a technician scheduled to inspect the sectional. Regards, Ashley Furniture Industries, IncCorporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11727077, and find that this resolution is satisfactory to me. Although I am surprised that it will take 3-weeks for a check to be sent (standard mail is 3-days)
Regards,
Robert P***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: 9/26/
Revdex.com
Complaint ID: ***
Thank you for your response in regards to your complaintUpon review of the customers situation it looks as though all of the furniture has been picked up and a refund is being processedThank you for your patience
Regards,
Ashley Furniture Industries, Inc
SL

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** M ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mrs
***’s complaint, we have reached out to our management team at our retail store locationWe will be picking up the furniture on Saturday, January 6th. Once the furniture is picked up we will start processing the refund Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK