Ace Electric

***,Thank you for allowing me to think about your offer of $After doing my research it will cost me aproxmently $1,just in labor (excluding materials) to have the sleeper sofa and loveseat reupholsteredI have checked on the Ashley web site and the $wouldn't come close to coving the cost of a new sleeper sofa and love setI would like to request a review of your offer by a manager to cover the cost (exclusive) of a Kinlock sofa & loveseat and I would cover the cost to convert the sofa to a sleeperWould you be able to provide me more information on the durability of the materials for the Kinlock as well? I look forward to hear from you.Thank you,Ms.*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** L ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further review of
Mrs***’ complaint, we have reached out to our management team at our retail store locationWe will be picking up the dining set from the home and then we will process a full refund for Mrs***’The pickup is scheduled for Saturday, January 20th Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

After review of Ms***’s claim, we have reached out to our retail store upper managementThey have put in the system to have the furniture picked up on 7/Once the items are back in the warehouse, a refund will be processed for Ms*** Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Mr***’s claim, we have reached out to upper management at our retail store locationThey have offered to Mr*** an exchange of his bed, and will make sure that it does get inspected prior to delivering it to his homeWe will work with management at the warehouse to make sure that this will get taken care of Regards, Ashley Furniture Industries, IncCorporate Office SK

Good Afternoon,Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mrs.***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After working
with upper management the store did process a reselection for ***This was created on 4/21/16.*** is aware of this and is happy to pick out something different.Regards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Thank you for updating us regarding *** C *** situation After further review of Mr*** complaint, we have reached out to our management at the retail store locationOur management staff has spoken with Mr*** to advise we will be refunding for the rug At this time we are just awaiting a return phone call to apply the refund to the correct credit card Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of Ms
***’s situation, our retail location has processed a refund of the delivery fee. The total refund will be $74.54. We invite Ms*** to contact the retail location with any further questions regarding the refundRegards, Ashley Furniture Industries, IncCorporate Office AB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ashley Furniture has not resolved this issue to my satisfaction! They have had since March to replace my mailbox I was only contacted by the contracting company yesterday, to set up a date to replace my mailbox!! The distribution warehouse actually had the nerve to lie and say they contacted me to set up the repair a few weeks prior, but that is completely untrue! I will be happy to pull my phone records to prove it! I've had mail returned to the sender thus missing bills that I did not know were due as one was from a medical office!Ashley Furniture also advised they would refund me 10% of the purchase price since they screwed up my delivery That has NEVER gone through and I'm still being billed the full purchase price I have spent HOURS trying to resolve all of the issues It takes writing to the Revdex.com to get any kind of action being taken At this point, I want Ashley Furniture to refund the ENTIRE purchase price and just consider it a loss They are a horrible company that destroys customers personal property, make promises they don't keep and cause a ridiculous amount of stress to their customers!
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We are needing some
additional information from Ms***We are looking for the Store location she visited, so we may properly address her concerns in this complaint Regards, Ashley Furniture Industries, IncCorporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Ezequiel ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This offer is totally not a feasible option at allAshley's furniture based on issues with China Hutch and now the subject item (bed frame unit) are made of subpar materials and will not lastMore screws since my inital filing have popped loose which is signs of bad manufacturing and for the amount of money spent this product should not being having these issuesI do not feel this bed frame unit is structurally sound as built and see it being in the trash in less then a year, why am I going to throw my money away? Also what about damages caused in my house as well? I stand firm that I want this bed frame unit picked up, my money returned, and damages made to my house paid for.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I received one phone call/voice mail from AshleyI returned the call and talked to a womanShe said she would be getting back to me after talking to someone else regarding the mannerI haven't heard back from her yet.
Regards,
*** ***

Date: 5/3/
Revdex.com
Complaint Department
Complaint ID: ***
Thank you for contacting *** Furniture Industries Incin regards to your complaintWe regret to hear of your dissatisfaction and take these matters very seriously
After reviewing the customer’s complaint we have found that
the customer has moved from their original location of delivery in Fayetteville, GA to their new location in OhioUnfortunately the Guardsman protection plan has limited coverage’s once a customer movesWe do not have a corporate warehouse or store where the customer is now located to facilitate a delivery to their new location
Per *** Furniture’s Terms and Conditions that the customer signed at the time of purchase “Neither AFHS or *** Furniture Industries, Incprovide protection plans or extended warrantiesHowever, you may purchase protection plans or extended warranties that are offered by third party companies that are not affiliated with AFHS or *** Furniture Industries, IncPlease carefully read these plans before purchasing themYour rights under these plans are described in the protection plan or extended warranty you purchaseThese plans are not backed or supported by AFHS or *** Furniture Industries, Inc.” Also, the terms and conditions also state “Warranties are null and void if the furniture has been moved from original point of delivery to the customer.”
Also, per Guardsman Terms and Conditions that were also handed out to the customer at the time of purchase “Guardsman may arrange an even exchange or store credit at the original store where purchased in an amount equal to the original purchase price of the affected piece of furniture.”
Although the customer had moved Guardsman had offered the customer their typical options of either keeping their furniture and Guardsman would give them an agreed settlement or for the customer to go back to that original store and have the furniture exchangedThe customer stated they would travel back to have the items exchangedOn 11/11/*** Furniture received two claims from Guardsman to enter exchanges for both items of furniturePer Guardsman’s terms and conditions the customer has days to complete the exchange at the warehouse or it will be canceled and cannot be reinstatedOn 1/14/(Passed the days) *** Furniture canceled the even exchange out of our systems
At this point *** Furniture is unable to do anything farther in regards to addressing the customers concernsWe have worked with Guardsman and the claim has been canceled
Please feel free to contact me with any further questions or concerns
(Reference Kingswere SR# 82696)
Regards,
SL

Date: 12/17/15Revdex.comComplaint DepartmentComplaint ID: ***Thank you for contacting Ashley Furniture Industries, Incin regards to your situationWe do apologize to hear of your dissatisfactionUpon review of the customers claim we do see the customer has reached out to customer service who has
entered an exchange for the customer’s damaged sofaUnfortunately the customer lives quite a ways away from our area warehouse and we are only able to deliver to the customer’s area once a monthThe customer was aware of our delivery zones and delivery dates when they purchased their furnitureAt this point Ashley Furniture is willing to keep the exchange in our systems and deliver to the customer when they would be at their home in GA againOur next available delivery date in that area would be 1/8/and we are able to deliver there the 2nd Friday of every monthWe ask that the customer please reach out to either the store or customer service to get their exchanged scheduled.Please feel free to contact me with any questions or concerns.(Reference *** SR#***)Regards,Ashley Furniture Industries, Inc

Thank you for updating us regarding *** D ***’s situation. After further review of Mr***’s complaint, we have reached out to our management at our retail store locationOur management team has authorized a in store creditMr*** can go into the store at any time to select something elseOnce the new item has been selected we will deliver the new item we will pick up the loveseat that is currently in the home Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situation. We take these matters seriously and want
to ensure the proper steps are followed so a resolution can be reached in a timely manner We apologize for the delay of product being delivered to Ms***We have been in contact with her, and she is scheduled for delivery on 1/29/Also for the inconvenience Ms*** has gone through, we have sent out $gift card for her to use at any one of our Corporately Owned Stores. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Jorge S***’s situation. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of MrS***’s account, the retail store has processed an even exchange for the damage items he has in his home from his last deliveryThe store has tried several times to reach out to MrS***, due to the address we originally delivered to, he no longer lives atWe need to have the correct address, then the retail store will set up a new delivery date for the new piecesWe invite MrS*** to contact the retail location, and provide his updated address. Regards,Ashley Furniture Industries, Inc.Corporate OfficeSK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Receipt attached showing payment was made and no balance due
Regards,
*** ***