Ace Electric

Revdex.com: My furniture purchase with Ashley Furniture in Daytona Beach Florida has been a very daunting experience for meI am extremely upset that a furniture store is allowed to get away with selling furniture that is defectiveI would like for Revdex.com to please keep my complaint:I bought a piece Damacio brown leather sectional 3/25/from Ashley Furniture in Daytona Beach Flwhich was delivered April 1, for the total price $Right from the delivery, there were various defective problems with part of the sectionals I immediately reported to the storeAshley sent me a new Right Arm sectional to replace the one with the issueThe new Right Arm recliner they sent also had issues as it was so hard and stiff that you could not sit on itI contacted Ashley and they sent a technician. The technician did agree that the recliner was indeed very stiff and hard and he proceeded to remove some of the fillings from the back of the recliner which made it soft enough that a person could sit on it. It seems that the other recliners also had issues and were extremely hard and stiffIn September I went directly to the store to see if they take these recliner sectional back and that I was willing to pick different couches. The store indicated that the timing to report issues had elapsed and there was nothing the actual store could do that I had to take my issues to customer serviceWhich is a phone for location in another stateAt this point I proceeded to file a complaint through American Express for a possible charge back( since I had paid with my Amex card.) After a long wait with Amex company, they responded to me that they could not work with Ashley due to the specified timing for purchases to be covered had expired since it was now more than monthsSo I left things as they were even though the sectional couches were extremely uncomfortable and very stiff seats In Sept 20, new problems aroused where the right side arm recliner totally collapsedMind you, we only have myself and year old daughter in the house and my daughter very rare sits on the couchI proceeded to call GBS Enterprise which is the company that holds the Furniture Protection Plan I had purchased through Ashley I have been working with this company to get this resolved since Sept and this issue is not yet fully resolved by December 15, They had ordered the part unfortunately it takes months for them to get the part inAfter the initial visit, they indicated the recliner needed a mechanical gear kitI waited for the Mechanical Kit to arrive from Ashley and was waiting to get GBS schedule when to come to installGBS finally came on December 7th and found that they didn't receive the motor. In the interim, the left side arm recliner motor had also stopped working in addition to making electrical noise I called GBS prior to their December 7th visit and had put in a new claim for the new issueThe left recliner motor was then fixed when they came on December 7thNow more waiting with a broken motor for the right arm recliner. I am very disappointed with these piece brown leather sectional recliners that I purchased from Ashley furniture companyThe company was made aware of some issues not too long from when the furniture was purchasedI even inquired about getting replacement furniture to which I was told I could not getWas told I had to work with what I had. I feel there should be some type of consumer protection for customers when they buy a product that does not meet satisfactionI paid a decent price and should have had better quality productThe company is stating that the one year warranty has expired however they were not really willing to exchange the furniture when I had purchased within months of purchase which was well within the one year warranty periodThey simply stated there was not anything the store could do about it.After submitting my complaint with the Revdex.com, their end respond to my complaint is that the furniture is out of the one year manufacturing warranty, If any further issues to use my protection planThis is totally unacceptable to a consumer as I had brought all my issues to them when I was under warranty in addition to asking for replacement furniture as I was not satisfied with the sectional recliners due to the issues mentioned
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The address of the store is: *** *** *** Blvd Cumming, GA

Date: 8/25/
Revdex.com
Complaint Department
Complaint ID: ***
Thank you for contacting Ashley Furniture Industries, Incin regards to your complaintWe regret to hear of your dissatisfaction and want you to know we take these matters very seriously
Upon receiving the
customer’s complaint we contacted our quality team with previous photos from our technician along with the customer’s furniture information and serial numbersQuality has reviewed the customer’s photos and has stated there has been no quality issues with this line of furniture and the photos clearly show customer usePlease view attached photos from our technician
I do apologize but with the technicians report from last year along with our quality team’s report we would not able to further assist with this customer’s complaint
Please feel free to contact me with any questions or concerns
(Reference Kingswere SR#96077)
Regards,
Ashley Furniture Industries, Inc
SL

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Frank *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr***
complaint, we have found the sofa and loveseat did have issues previously, but were replacedWe have contacted Mr*** at 407-738-requesting photos be sent in for us to reviewAt this time, we are just awaiting a reply Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of Mr
*** complaint, we have reached out to management at our retail locationDelivery of the second sofa was completed on Wednesday, October 25thMr*** did speak with the sales manager on Friday, October 20thWe have also refunded the customers delivery fee and sent a $gift card Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We have received Nancy’s photos that she sent in and they have been reviewed by Management. After review of the photos, we have decided that for the loveseat since it is still a current item we will exchange it. Like for like same loveseat she has now just a new one. The recliners are discontinued so they are no longer availableFor those we will allow in store credit of 50% of what she paid for the chairs to keep them AS IS. Nancy can use that credit to purchase anything in the store. We are unable to do anything for the ottoman as it is not under warranty anymore. After review of the photos we did not see anything cracking or peeling of the leather/durablend materialAll of the items are almost years old, so they are all outside of the manufacturing warranty by almost years. Our manufacturing warranty is only for year. At this time we advise Nancy to contact our customer service department if she is going to be accepting the exchange of the loveseat and 50% in store credit for the reclinersRegards, Ashley Furniture Industries, IncCorporate Office KC

Thank you for updating us regarding Mrs***’s situation. After further review of Mrs***’s complaint, we have reached out to management at the store levelWe have already refunded Mrs***’s synchrony account in the total amount of ($+449.40)It may take up to billing cycles to show the refund on the billing statement Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, one of the pieces of furniture that was delivered to me is missing a piece and the store manager also offered to pay for my warrantyI will not consider this case closed until these two items are resolved
Regards,
Susan ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms
***’s claim, we have reached out to our Insurance DepartmentThey have advised that the adjustor and appraiser have been in contact with Ms***The final reports, and appraisal was just received todayThe adjustor for this claim will be reaching out to Ms*** today to get everything finalized Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding this customer's situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.A member of our management team
has reached out to the customerShe has offered to send electronic labels to the customer for her to drop the product off at her UPS storeOnce the items have returned to Ashley the refund process will take a couple of days to complete.Regards,Ashley Furniture Homestore - Corporate OfficeLH

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding ’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon reviewing the customer information items were picked up from the home on 2/5/16. Spoke with management of the store they are in the process of sendng payment to customerThis customer did pay in two different forms so this does take a bit a longer.Thank you

Good Afternoon,thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding ***'s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner I am reaching
out to upper management to reach a resolution. regards,Ashley Furniture Industries, Inc.Corporate OfficeLB

Thank you for the update on ***’s situation. We reached out to our online department again, and have been advised that the part is being ordered and we are sending a technician out to repair the item.Regards, Ashley Furniture Industries, Inc.Corporate OfficeKC

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding Michael ***’ situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner After reviewing Mr***
concerns, we found that an even exchange is being done for his power rocker reclinerThis exchange is scheduled for 2/13/between 11:30am and 3:30pm We have also reached out to our retail location to discuss the other issues Mr*** has experienced and will reply further when we have heard more from our retail management We apologize for the inconveniences Ms*** has experiencedPlease feel free to reach out to our Customer Care Department at ###-###-#### with any additional questions or concerns Regards, Ashley Furniture Industries, IncCorporate Office **

I received a response from you that was submitted by the Ashley Home-store here in Tampa FL regarding my complaint and I denied their responseOne item I would like noted if possible is that the response from Ashley states their sales rep *** was shaking and I was being very aggressive in the store towards herThe rep (***) in questions here called me from a personal cell phone about hours after this interaction to apologize for how my wife and I were treatedI know I cannot prove context of conversation but I can prove that she called me from her personal cell that day after I supposedly frightened her and I feel as if Ashley is now attacking me and my character falselyIs this able to be noted as I will be contacting an attorney about this issue and would like it part of my Revdex.com complaintOr how do I go about filing that detail as part of my complaintI forgot to mention that detail when I denied their response and was reminded by my wife when she got home from work that *** had called us later that evening

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** J ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After further
review of Mr***’s complaint, we have found that a claim was filed with Ashley Furniture through our warranty departmentWe sent out a tech on 10/22/and the tech reported back there were not any manufacturing defects on the chaise, however the store did authorized a replacement for the chaiseMr*** called Ashley Furniture stating the LAF recliner and chaise were flatWe ordered parts that were shipped directly to the homeAnother tech was sent out on 2-19-to install the parts and resolve the issueIn June of the store sent out a courtesy tech to install a cushion, as the furniture is now out of the year manufacturing warrantyThe technician reported another cushion and casing needed to be ordered, so we ordered the parts and sent out the technician to install the rest of the courtesy partsMr*** called us again on 12/07/and was referred to his protection plan, Guardsman as the furniture is out of the one year manufacturing warranty At this time Mr*** can reach out to Guardsman for any accidental damages Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was offered the option to purchase the base at a lower amount If I could get a price quote from Ashley, I will consider the optionI would prefer to never step foot into that store again
Regards,
*** ***

We have reviewed the brochure of the Guardsman Protection Plan, and Under the section “What is covered” only states (any human or pet bodily fluids)The brochure shows under “What is not Covered” stains or damage caused by animals, except pet bodily fluids Under state law of Georgia, it is State Mandate, that a refund for Mr***’s protection plan, would need to be processed through Guardsman

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I accept and would really appreciate a replacement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not heard from your retail location in any way, shape or form. I provided both my work phone number and my cell phone number and they have my home address as well. No one from Ashley has called or written to me at all
Regards,
*** ***