Ace Electric

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Unfortunately, I am still dealing with the lack of customer service on my order. I contacted the on-line sales department the day after the assembly of the merchandise that was sitting in my garage for about weeks, and spoke to a gentlemen and I advised him that the dining table has a few scratches on the surface. He advised that he will send the message and someone will reach out to me to get pictures to see if it can be fixed by someone at the local store or if it needed to be replaced. To date, I STILL HAVE NOT RECEIVED A CALL! This experience has been ongoing for an entire month, the time I had to take off of work on three occasions, the breaks I had to take to make these calls from work to get this matter handled has cost me more than $worth of credit. Now I am still dealing with damaged furniture and I am still waiting to hear from someone to find out what is going to be done! This experience with Ashley Furniture has been a nightmare and I am certain that I am not the only customer that has had to deal with the lack of customer service and lack of attentiveness to the issues that have been taking place since day one!
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of
Mr***’s claim, we have reached out to management at our warehouse locationThey have advised that they have submitted the claim for the damage to Mr***’s floor to our insurance company on 8/14/Once this has been completed the insurance company will be in contact with Mr***Ashley Furniture has been in contact with Mr***, and was advised that the headboard has been replaced Regards, Ashley Furniture Industries, IncCorporate Office SK

After further review of Ms***’s claim, we have successfully completed replacement of the item in questionThis was completed on March 30thWe delivered a new piece, and we picked up the old pieceThis replacement was done as a courtesy, due to the damage was from customer useI have attached photos that were taken of the old item in the warehouse, after it was brought backPer the photos you can see the damage is not manufacturing related. Since the replacement was completed Ashley Furniture, will not be issuing a refund or picking up any itemsMs*** has a manufacture warranty in effect until May 29th 2017, and her Protection Plan is in effect until May 29, 2021, on the new piece that was delivered. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of
Mr*** claim, we have reached out to our local retail store upper managementThey have advised that Mr.*** has an in store credit available for him to go into the retail store, and pick out new items Regards, Ashley Furniture Industries, IncCorporate Office SK

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review
of Mr***'s claim, we have reached out to management at our retail store location, and our warehouseWe have a scheduled delivery of a new mattress, and a piof the old mattress for Saturday April 1stAt that time our delivery team will sync the adjustable bases that Mr*** has in his homeRegards,Ashley Furniture Industries, Inc.Corporate OfficeSK

We apologize for the delay with the refund being submitted to Mr***’s accountThere was a miscommunication with the paperwork when it was submitted on 1/We have got this corrected, and it has been sent to have it processed immediately todayIt will reflect on Mr***’s synchrony accountRegards,Ashley Furniture Industries, Inc.Corporate OfficeSK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Everything has been resolved Thank you for all your assistance in getting this taken care ofI have already selected a new matress and very pleased Again, thank you for your help
Regards,
*** * ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.Upon reviewing Mrs***’s
concerns, we reached out to our retail location and delivery carrier to assist furtherFGO (the delivery carrier) reached out to Mrs*** in regards to the situation and offered a refund of $towards her delivery fee.Our retail location also reached out and spoke to Mrs*** to make sure she was completely satisfied and had no further concernsMrs*** confirmed that she did not at this time.We apologize for the inconveniences Mrs*** has experienced and hope the above solution is satisfactory in resolving her concerns.Please feel free to reach out to our retail location at ###-###-#### or our Customer Care Department at ###-###-#### with any further questions or concerns.Regards,Ashley Furniture Industries, Inc.Corporate OfficeAW

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I did speak with upper management, in which she again hung up in my face, but no one addressed that in the last response.Further, Ashley Furniture was given times to send me a replacement chair on the following dates 1/16/17, 1/28/and 2/11/17-for each of these deliveries they were late and inconvenienced meMORE IMPORTANTLY, EACH TIME THEY BROUGHT THE WRONG CHAIROn each one these occasions prior to the last attempt on 2/11/17- I spoke with an Ashley representative about this problem...each time they said that they would ensure that the dimensions and fabric of the chair would be correctTHEY WERE NOT.Thus, why at this point MONTHS later would I want to allow them to deliver to me a chair that they failed to do so on times and told me the resolve is to repair the chair????? And why is this even changing nowis it because they are lying again and jerking me around again....Listen, the amount in gift cards that they are trying to offer me which would have to be spent back in Ashley...is no match for the compensation in cash that I would have made working for money I could spend anywhere all of those dates I could have been earning money expecting them to get their jobs right....(12/10/16, 1/16/1/28/17, 2/11/and 3/4/17).Please advise what *** *** (CEO of Ashely) and Ron *** (Ashley Founder of the Board) had to say about this horrible customer service you all have given me for something that should have taken one week to resolve but has taken months.....and still not resolved.Again I am asking for $ in gift cards and my chair repaired
Regards,
*** ***

It was a good experience and we have recommended them to others!

Good afternoon, I am providing the information requested Please contact the store at ###-###-#### and ask to speak to Nellie or Allison If neither one of them are available any CSR at the store will be able to process the refund of the delivery fee as the credit will already be entered into the system. Sincerely, KCAshley Furniture Corporate Office

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Lorena M***’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner We apologize
for what has happened to MrsM***s’s furnitureWe have reached out to her to get photos of the damages on the table and chairs, which we did receiveWe offer to MrsM*** an even exchange of her table and six chairsWe invite MrsM*** to contact our Customer Care Department at 1-800-477-to have this exchange processed. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** R ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. Upon review of Mrs
***’s complaint, we have found the furniture was purchased in March of The furniture is out of our one year manufacturing warranty and we are unable to replace the serverMrs*** did purchase the five-year protection plan through Guardsman, however this is for accidental damages At this time Mrs*** may reach out directly to Guardsman to get a prorated refund on the protection plan Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After measuring the legs, a rep from Ashley said there is a third component in the box that puts the seat up to inches higher off above the legs.I apologized to her. I'm still disappointed in their sales person purposefully misleading me about the arrival of my furniture and saying my barstools were "here." Regardless, I thank you again because without you and the Revdex.com, I doubt I would have been contacted or received my order in time for my eventI would like to close this case as it is resolved. Thank you
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms***’s claim, we have reached out to our retail store location upper managementThey have advised that on Wednesday July 19th, Ashley Furniture will be picking up the sectional that is in her homeOnce the items are returned to the warehouse, a refund will be submitted for the cost of the sectional Regards, Ashley Furniture Industries, IncCorporate Office SK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not agree to these terms It seems unfair that our only options are to have the couches replaced with the same product, that we feel are poorly made, or accept 60% of the total that we paid for these pieces We wanted a refund and for the items to be picked up, or a credit of 100% since the items are defective and we should be able to pick something else Why would we want the same pieces if we have had such difficulty with the ones we already have This isn't an acceptable resolution, the material of these loveseats is subpar, they are only utilized by two working adults, there are no children nor pets in the home to warrant the issues we have experienced and the repair and replacement of materials
Regards,
*** And *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The corporate office has forwarded the information to the local store The local store has called me and informed me that they will accept my return and cancel the exchange However, the credit memo is in process and the date to pick up the furniture is pending to be scheduled Resolution has not been completed and transactions are still pending so I cannot accept this response at this time
Regards,
*** ***

Ashley Home furniture has picked up there merchandise but I have NOT received a refund check.Can you please find out why this is taking so long? I appreciate all the help.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have a receipt for I was told that I had to buy the Ashley's Furniture mattress protector or the warranty would be voidedI bought the Ashley's Furniture mattress protector and it has been on there every time that bed was ever laid onIf there is a stain on the bed then maybe Ashley's Furniture mattress cover is cheaply madeI was going to go down to the store and purchase new furniture for my new house but after this experience, I will never buy from ashleys or recommended this lousy company to any friends or family and will also pursue news channels to make consumers more aware of how lousy they really are
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***