Ace Electric

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you notified us reguarding *** *** situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.After reviewing Ms*** situation we
have been in contact with the store to assist with resolving the issueMs *** should be contacted by the store.Regards,Ashley Furniture Industries Inc.Corporate OfficeLB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** L ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner. After review of ***’s
complaint, we have found that a warranty claim was filed through Ashley FurnitureWe sent out a tech to repair and advise of any manufacturing defectsOur management team has looked into this report furtherAshley Furniture will be replacing the dresser on Thursday August 24th per the customer’s request Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

Date: 8/29/
Revdex.com
Complaint Department
Complaint ID: ***
Thank you for your response in regards to your complaint with Ashley Furniture Industries, IncAgain we truly apologize for your dissatisfaction unfortunately we have to stick with our initial response as this is not a manufacturing defect and has been looked at by both Quality and ManagementI apologize as we would not be able to assist any further with this claim
Regards,
Ashley Furniture Industries, Inc
SL

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com
Complaint Department
Complaint ID: ***
Thank you for your response to Ashley Furniture Industries, Incin regards to your complaintI apologize that you were not fully satisfied with your refundUpon review of the refund I see the customer paid $plus tax for their delivery feeDelivery fees are non refundable so that would be the reasoning the customer does not feel they have gotten their full refundI do apologize but we would not be able to refund that amount
Thank you for contacting Ashley Furniture Industries, Inc
Regards,
SL

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Our retail locations
as been in contact with Mrand Mrs*** regarding the issues they have brought forth. They have successfully resolved the issues and have provided monetary compensation as well. In regards to the financing, the customer will need to contact the financing company that they used. Typically the first statement is received 3-weeks following the delivery. Our most frequently used financing company is Synchrony. Synchrony can be reached at ###-###-#### Regards, Ashley Furniture Industries, IncCorporate Office AB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me And I will like it to be noted that they did not send me a gift cardThe only thing they sent me was packageSo that part is in their statement
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Zarida P***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon full review of MsP***’s
issue, it was discovered that some of the need parts that were ordered were delayed. We have offered MsP*** an even exchange of the item which she accepted. The delivery of the exchange is scheduled for next Thursday 12/01/2016. Should MsP*** have any further questions or concerns, we invite her to contact our Customer Care team by calling 800-477-0097. Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ben ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely mannerUpon review of the customer’s
situation, we have tried working with the customer to send out a trained technician to inspect the furniture making sure it is up to showroom standardsWe have also tried having the customer come to our retail location to look at the sofa in the showroom to make sure he received the correct sofaWe apologize but we do not have a comfort warranty, and with all of our sofas we do advised to give it sometime to have the cushions softenWe do suggest letting one of our trained technicians to come out and inspect the furnitureRegards,Ashley Furniture Industries, IncCorporate Office **

Date 7/12/
Revdex.com Complaint ID: ***
Thank you for your response to Ashley Furniture Industries, IncAgain due to the length of time the customer has had their furniture we would only be able to offer a 50% credit for the amount the customer paid for their furniture
Regards,
SL

Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Matthew McCormack’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Our Corporate
Customer Relations Manager spoke to MrsMcCormick this eveningShe apologized for the delivery issues and overall experience the customer has had so farIn regards to the Two Seat Reclining Power Sofa, the issue explained is that when the back piece is fitted into the bottom piece, that the bracket is not adjustable and therefore there is a inch visible gapA photo of this issue has been attachedWe have advised MrsMcCormick that we are receiving a brand new piece into our warehouse on the night of 09/and that on 09/our Corporate Customer Relations Manager will personally assemble the sofa in the warehouse, inspect the piece, take pictures and provide those photos to MrsMcCormick to ensure the couch meets her standardsOnce MrsMcCormick confirms the sofa meets her standards, we will pay for a special delivery to take this to the customer’s property at a time convenient for her and her brother in lawOnce the delivery date and time is set, the sofa will be specially delivered by our best drive team who will ensure her product is handled with extra care and is delivered with no damageThe customer agreed to this procedure In regards to the $1,in rental loss, our corporate office has carefully reviewed the information provided by MrsMcCormick and we were not able to justify refunding $1,for the sofa being left unassembled in the rental propertyFor the inconvenience she has experienced thus far, we have refunded $for her delivery fee on 08/18/Our Corporate Customer Relations Manager also offered the customer an additional refund of $+ tax = $The total credit we will be offering to rectify this issue is $ In regards to the damage done to the wall, our delivery company has resolved this issue with Matthew McCormickHis maintenance was able to repair the wall at the cost of $and that amount is being reimbursed to the customer in fullMrMcCormick was accepting of this resolution for the damage Regards, Ashley Furniture Industries, IncCorporate Office AB

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of Ms***’s claim, we have reached out to management at our retail store locationThey have advised that the refund for the delivery fee for $119.99, was processed on 3/31/17, back to her accountWe invite Ms*** to contact the retail store for an update on the refund. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I would like the contact information for the person to speak with regarding the refund of the delivery fee so that I may call them during a break from my work to process the refund
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding *** ***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Upon review of
Ms***’s claim, we have reached out to our retail store location managementThey have advised that Ms*** was never charged for her furniture to her credit cardThe items that she had picked out, have been voided, and her order has been cancelled. For the inconvenience that Ms*** has gone through with the delivery, Ashley Furniture would like to offer her a $gift cardThis can be used at any of our Corporate Store locations. Regards,Ashley Furniture Industries, Inc.Corporate Office SK

After further review of Mrs***’s claim, we have reached out to our retail locationOur retail location has called Mrs*** on ###-###-#### with no answer and left a message on ###-###-#### to discuss the issue furtherAt this point we are awaiting a call back Regards, Ashley Furniture Industries, Inc.Corporate OfficeAK

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: 9/8/
Revdex.com
Complaint Department
Complaint ID: ***
Thank you for contacting Ashley Furniture Industries, Incin regards to your complaintWe do apologize for you dissatisfaction and want you to know we take these matters very seriously
Upon review of the
customer’s complaint, I want to apologize for the delay on receiving your refundThis should have been explained to the customer a little bit better when the customer requested the refundIt takes a minimum of days for a refund to be processed once the refund information has been sent over to corporateUnfortunately the store did not explain this completely accurate to the customerI have reached out to the store and our finance team to have the customers refund expeditedAshley Furniture Corporate office is only able to process refund checks once a week which is on TuesdaysI have asked that they make sure the customer check is cut and sent out this coming Tuesday 9/13/to which they have agreed they will be able to do
The store manager will also be reaching out to the customer to apologize and explain the process
Please contact me with any further questions or concerns
Regards,
Ashley Furniture Industries, Inc
SL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I just received an email from guardsman which apparently is their repair company and they stated they will not repair our brand new, not even used furniture due to not being covered plus not being notified in timeI explained to them when we submitted the paperwork that this has been on going for months and that we notified as soon as we unboxed themWe should not even be using our extended warranty since they are brand newObviously flawed in making or from rubbing inside the boxes they were stored inThe bed frame damage was not even mentionedIt is just so upsetting since a man was sent out in the beginning and he said he could repair it allin one daywith the materials needed which they would be sending us when he submitted his reportWe were also told when we purchased the sofa that even if we got a stain it when we lived with it that it would we fixed or replaced and guardsman stated no stain repair either, not that we have any stainsSo where does this leave us now
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This situation has not been resolved. I had to return to Coventry, Rhode Island on April 19, and was not in Florida on 05/02/when Ashley was supposed to have delivered the replacement table. I have not had access to the internet since 04/19/and therefore had no knowledge of these emails. I just got internet service again on05/08/2016in Rhode Island. The situation still has not been resolved. Unfortunately, I do not know at this time when I might be able to return to Florida so that Ashley Furniture could make good on their promise
Regards,
*** ***