Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account At this time, there are no locks or restrictions on your account which would keep you from transferring your domain names away, you just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideAfterwards, we will be able to release the domains via a transfer to that other registrarThe process of transferring a domain can last between 3-daysUnfortunately, we do not have the ability to expedite this process, as it is ICANN policy that can cause this waiting time Per your request, we are waiving the most recent invoice (# [redacted] ) in the amount of $Aside from that, we have also issued free months of service to the hosting portions of your account that are still activeThis will provide you with plenty of time to transfer your domains without being charged for unwanted hosting feesShould you decide to keep the domain names registered here, we can assist you with downgrading the unwanted hosting packages once the balance of $is cleared off of your accountHowever, the system may still require the payment method to be updated at that time, but you wouldn’t have to worry about unwanted hosting charges due to the free units that I have applied Moving forward, please feel free to contact me for further assistance through the email address of: [email protected], and I will be more than happy to help you in any other way that I can Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I successfully transferred out my domains with 1and1.com to [redacted] domains on Dec 27th, 2015, yet I have been charged for this product/service no longer with 1and1.com Events: - On Feb 17,I received a notification email from Sebastian G [redacted] (Head of Customer Service) that I would be charged for the domain (that had already been transferred out to [redacted] domain services on Dec 27th, 2015) -On Feb 17, I called 1and1.com and notified them that I had received an email stating that I would be charged for the domainThe agent assured me that it was a system error and had logged a case and I would not in fact be charged for the domain(case reference number [redacted] ) - On Feb 18, I got changed $for the domain that is no longer operated by 1&internet had no authority to charge for - On Feb 19, I got a email signed by Sebastian G [redacted] (Head of Customer Service) stating my case had been resolved
Upon the upcoming renewal of a 3 year hosting package which also included my domain name registration " [redacted] " which was not my first hosting/domain included package with 1 and 1, I called them to purchase a new 3 year package in the same fashion I had done before rather than continue with with the current as it's more economical but involves a bit of extra work on my part and my uploaded content and emails do not transfer to the new package, all understood by both parties. I was provided a confirmed price of 143.64 for the new package and provided a confirmation # and following emails clarified the price of the package that was agreed upon in addition to notification that my previous package was cancelled and my domain name noted above was being transferred to my new package all with no mention of additional pricing as it was included in the noted above price - Package implemented and domain transferred fine and I uploaded content and recreated preexisting emails, etc...
There are multiple issues with 1andWeb HostingI am filling this complaint on behalf of our company - Hosting Service - 1andadvertise up time 99.9% however 1andhosting is down more than hours in a month - 1andcustomer services asked us to upgrade the hosting package, our downtime didn't get better but they start charging us for email spam and virus filter which was free for all our email in the previous package - 1andcustomer service takes days to respond if there is an issueThey are unethical and drop the call if you complain and no one return to follow up
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience caused here In regard to the issue that you had experienced, I see that our Retention Team has added a Windows Unlimited Hosting package to this account, and provided months of service free of charge, in order to get everything back up and runningIt is notated that your website is working properly at this time due to the changes that have been applied to the account Due to the inconvenience associated with this, we are also refunding all of your invoices, which comes to a total amount of $Please allow 3-business days for this refund to be processed to your [redacted] account Moving forward, if you have any additional problems, please feel free to contact us here in the Solutions Team either by phone at: ###-###-####, or email at: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing attempts of this seemingly fraudulent account In regard to this particular matter, we are completely waiving the outstanding balance of $ No more money will be owed on this account, and you will no longer be held responsible for any future payments, as this account has been canceled Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
Complaint: [redacted] I am rejecting this response because: Date Filed: 2/24/6:PM I previously filed a complaint with the Revdex.com (http:// [redacted] )In 1and1's response, I was promised a refund of $to my [redacted] accountHere was the exact text from that paragraph: "That being said, in order to assist you, we have also canceled this account (ID # [redacted] ), and will be issuing you a refund in the amount of $to the [redacted] account of: [redacted] Please allow 3-business days for this refund to be processedAlong with that, we have waived the balance of $associated with Customer ID # [redacted] ." A week passed, and no refund was receivedThe previous complaint was "assumed resolved" and was closedI called 1andon 2/23/and was told I would receive a response the next dayToday, 2/24/2015, I received this response via e-mail: "Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting usWe have received an escalated case from the billing teamThe credit previously issued by my colleague was not refunded back to the card on file; your account had an outstanding balance because the invoice was not paid, so the credit cleared the balanceLet us know if you need further clarificationThank youIf you have any further questions please do not hesitate to contact us." In other words, 1andwas not willing to follow through with the refund.I request the promised refund--not a credit, but an actual refund--and not within "3-business days", but immediately [redacted] refunds are instantaneous: there is no reason the refund can't be issued immediatelyI also request a formal apology, because this nonsense has been going on for nearly a yearI'm told my account is canceled, and it's notI'm promised a refund, and I don't receive oneIf I'm told I have to wait for a refund, I'm going to reject the response, because every time that happens, the result is always, infallibly different than 1andpromised Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of your domain to another provider As one of my Solutions Team colleagues had explained, the domain name: castleofgames.com had been charged for $because it had renewed on 4/29/15, while still being actively registered to you through 1&InternetWe send email notifications at 60, 45, and days prior to any and all domain renewals in order to give our customers ample time in which to cancel or transfer domains to another provider Our records indicate that the transfer of this domain has not been initiated through or by any other registrar, which is why [redacted] is still registered under this 1&Internet account There are no locks or restrictions on your account which would keep you from transferring your domain name away, you just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideAfterwards, we will be able to release the domain via a transfer to that other registrarThe process of transferring a domain can last between 3-daysUnfortunately, we do not have the ability to expedite this process, as it is [redacted] policy that can cause this waiting time That being said, we are refunding you the most recent charge of $Please allow 3-business days for this to be processedAlso, we will not pursue or dispute any Chargeback that is received from your bank or financial institution Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I had had an account with this company for a while, and wanted to cancel services I repeatedly sent emails or used live chat to request my account be canceled and am still receiving collections letters for a service which I thought had been canceled Now they sent me a letter stating that I am being forwarded to a collection agency and I will also be responsible for a $collection fee
Dear [redacted] ***, I sincerely apologize for any inconvenience associated with the charge in question I understand your concern, and once again, please realize that I am doing everything I can in order to help youUntil certain cases come to the attention of myself here in the Solutions Team, they may be handled differently by the previous agents depending on the policies and procedures held in place for a certain type of situation, within that particular team That being said, I can assure you, that the proper agents which handle disputed charges have been notified, as to not challenge the ruling that [redacted] comes back withHypothetically speaking, in the event that your refund was to be taken away from you, I will personally see to it that it is returned, once everything has been said and done Moving forward, you will not have to worry about any other charges, as the entire account which your card was billed under has been canceled We apologize for any inconvenience that has been caused here Thank you Dave M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
On 01/06/I ordered a product from this company, this product being a domain nameOn that date, I was charged the price that was advertised for the domain nameLater on, I believe a week or two, I was charged for extra products which I did NOT purchase from this companyI have since closed/cancelled my account and this company continues to bill me for the products which I did not purchaseThe only thing that I did purchase from this company was the domain name which was advertised to cost $They are trying to charge me $for products which I did not purchase, and did NOT agree to pay for
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account At this time, the domains: [redacted] , [redacted] , and [redacted] are nearing the end of a common Redemption Period, which is a process that occurs prior to being released for public sale, when domains are canceled or have expiredThis process is regulated by ICANN, and the Whois information that you have referenced is associated with the customer having a grace period in which to reactivate the canceled/expired domains with the company that they were last registered to, prior to a person having the ability to register the domains in question again with a different providerDue to the grace period in question having passed, our domain specialist has confirmed that these domains will be available once again for purchase through any registrar within 3- days Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I originally signed up for a website about a year and a half agoIt was part of a final project for a business course I was takingI only needed the website for a few months and cancelled my service within a few monthsThe orignal terms were for a year long subscriptionI never received any more communications or bills from the service after cancellingToday I received a collections letter from [redacted] *** stating that I owed them $I would like to report 1&Internet for fraud as I canceled my service before my subscription had ended, never received any sort of communications stating that I was being rebilled, have not used their services in well over a year, and they sold this fake debt to a collector
We tried a service offered from our internet hosting company, and When we tried to cancel the service well within the trial period as they advertise, they would not refund all the money even after several callsWe had to place a dispute with the credit card company to try to resolve the matter as they will not refund all the money owed, and have been refunded only piecemeal amounts since we placed the dispute, but still not all of it as of yetThey are now denying us access to our websites that we paid for already and want us to drop the dispute of the money they should have refunded so that we will be given access again to the parts we paid for already, but they still owe us back as of todayWe feel that this is a strongarm robbery tactic as we are being told that if we drop the dispute they will give us access to what we have paid for already but they will not refund the money owed to us without our dropping the dispute firstThey want us to drop the dispute first and
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here We are very sorry if the service that you had received here or from any of our agents was less than satisfactory, and I will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future Regarding your email matter, I have had my System Administrators investigate this referenced issue furtherThey have informed me, that you or someone else that may have access to your email settings, are either manually deleting mail, or have a client set up that is deleting messagesThrough their research, the records of emails that had been deleted within the last days (as that is how long our backups are saved for) were found to have been marked as “Removed In Store”, or “Deleted”The "Removed In Store" messages are for emails in the trash folder, and the mail servers periodically "clean up" emails in this folderThe "Deleted" entries will only appear in two situations: 1) The customer has deleted a message via webmail or a client 2) Their client automatically deletes mail or is set up to remove messages as they are marked as "read" or something similar Due to these circumstances you would have to check your configuration, as we have no control over something of this natureAlong with that, as a courtesy we retain backups of emails for up to days from the physical date of their deletion, however, we do not permanently store all emails during the life of the account That being said, we would still like to offer you something due to this adverse situation, and have issued refunds for the invoices that have been generated since December of Please allow 3-business days for a refund of $to be processed to the payment method on file Once more, we apologize for any inconvenience that you have experienced David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account while it was active In regard to our conversation earlier, this email confirms that your matter has been resolved, as the domain: [redacted] was successfully transferred away from 1&Internet Incto [redacted] Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Irrespective of that fact that 1andcaused my website to go down for week and the cost of endless international support costs, they still owe me $Not a big amount, but a nightmare company to deal with Regards, [redacted]
I received a bill for $20.92, which they claim is delinquent I called them and they said I owe money for websites that I run through them I explained that I do not have websites, and I've never heard of their company They told me I would have to cancel via the Email address they had, of mine, on file None of the addresses they had on file were mine They also told me that these services have been paid for several times over the past few months I checked both of my credit cards, and there are not any of these payments that they speak of Then they wanted me to confirm the last digits of my payment method I told them I DO NOT HAVE AN ACCOUNT WITH YOU, I'VE NEVER PAID FOR YOUR SERVICES AND I DO NOT HAVE WEBSITES I probably spent minutes on hold, and speaking to or different people They want me to call different phone numbers and I figured maybe I shouldn't play into their game
I purchased a year internet plan from the company and my card was billed for all three years I then received confirmation that only showed year even though I was billed for three I was told there was a glitch but then I received emails saying I was only billed for year and the rest would be billed next year I told them I already had paid the full years Getting a hold of a manager or anyone who can do anything at this company seems close to impossible They cannot produce a proper bill and I have nothing other than a few emails (that all say different things) to prove my case I asked for a proper receipt and acknowledgement from a manager stating that I did in fact pay for three years already and that they will produce a proper receipt No one seems able to do that at this company and their service and support is absolutely awful
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account At this time, there are no locks or restrictions on your account which would keep you from transferring your domain names away, you just simply need to contact the provider in which you want to move them to, and initiate the transfers from their sideAfterwards, we will be able to release the domains via a transfer to that other registrarThe process of transferring a domain can last between 3-daysUnfortunately, we do not have the ability to expedite this process, as it is ICANN policy that can cause this waiting time Per your request, we are waiving the most recent invoice (# [redacted] ) in the amount of $Aside from that, we have also issued free months of service to the hosting portions of your account that are still activeThis will provide you with plenty of time to transfer your domains without being charged for unwanted hosting feesShould you decide to keep the domain names registered here, we can assist you with downgrading the unwanted hosting packages once the balance of $is cleared off of your accountHowever, the system may still require the payment method to be updated at that time, but you wouldn’t have to worry about unwanted hosting charges due to the free units that I have applied Moving forward, please feel free to contact me for further assistance through the email address of: [email protected], and I will be more than happy to help you in any other way that I can Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I successfully transferred out my domains with 1and1.com to [redacted] domains on Dec 27th, 2015, yet I have been charged for this product/service no longer with 1and1.com Events: - On Feb 17,I received a notification email from Sebastian G [redacted] (Head of Customer Service) that I would be charged for the domain (that had already been transferred out to [redacted] domain services on Dec 27th, 2015) -On Feb 17, I called 1and1.com and notified them that I had received an email stating that I would be charged for the domainThe agent assured me that it was a system error and had logged a case and I would not in fact be charged for the domain(case reference number [redacted] ) - On Feb 18, I got changed $for the domain that is no longer operated by 1&internet had no authority to charge for - On Feb 19, I got a email signed by Sebastian G [redacted] (Head of Customer Service) stating my case had been resolved
Upon the upcoming renewal of a 3 year hosting package which also included my domain name registration " [redacted] " which was not my first hosting/domain included package with 1 and 1, I called them to purchase a new 3 year package in the same fashion I had done before rather than continue with with the current as it's more economical but involves a bit of extra work on my part and my uploaded content and emails do not transfer to the new package, all understood by both parties. I was provided a confirmed price of 143.64 for the new package and provided a confirmation # and following emails clarified the price of the package that was agreed upon in addition to notification that my previous package was cancelled and my domain name noted above was being transferred to my new package all with no mention of additional pricing as it was included in the noted above price - Package implemented and domain transferred fine and I uploaded content and recreated preexisting emails, etc...
There are multiple issues with 1andWeb HostingI am filling this complaint on behalf of our company - Hosting Service - 1andadvertise up time 99.9% however 1andhosting is down more than hours in a month - 1andcustomer services asked us to upgrade the hosting package, our downtime didn't get better but they start charging us for email spam and virus filter which was free for all our email in the previous package - 1andcustomer service takes days to respond if there is an issueThey are unethical and drop the call if you complain and no one return to follow up
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience caused here In regard to the issue that you had experienced, I see that our Retention Team has added a Windows Unlimited Hosting package to this account, and provided months of service free of charge, in order to get everything back up and runningIt is notated that your website is working properly at this time due to the changes that have been applied to the account Due to the inconvenience associated with this, we are also refunding all of your invoices, which comes to a total amount of $Please allow 3-business days for this refund to be processed to your [redacted] account Moving forward, if you have any additional problems, please feel free to contact us here in the Solutions Team either by phone at: ###-###-####, or email at: [email protected] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing attempts of this seemingly fraudulent account In regard to this particular matter, we are completely waiving the outstanding balance of $ No more money will be owed on this account, and you will no longer be held responsible for any future payments, as this account has been canceled Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inchttp://www.1and1.com
Complaint: [redacted] I am rejecting this response because: Date Filed: 2/24/6:PM I previously filed a complaint with the Revdex.com (http:// [redacted] )In 1and1's response, I was promised a refund of $to my [redacted] accountHere was the exact text from that paragraph: "That being said, in order to assist you, we have also canceled this account (ID # [redacted] ), and will be issuing you a refund in the amount of $to the [redacted] account of: [redacted] Please allow 3-business days for this refund to be processedAlong with that, we have waived the balance of $associated with Customer ID # [redacted] ." A week passed, and no refund was receivedThe previous complaint was "assumed resolved" and was closedI called 1andon 2/23/and was told I would receive a response the next dayToday, 2/24/2015, I received this response via e-mail: "Dear [redacted] (Customer ID: [redacted] ), Thank you for contacting usWe have received an escalated case from the billing teamThe credit previously issued by my colleague was not refunded back to the card on file; your account had an outstanding balance because the invoice was not paid, so the credit cleared the balanceLet us know if you need further clarificationThank youIf you have any further questions please do not hesitate to contact us." In other words, 1andwas not willing to follow through with the refund.I request the promised refund--not a credit, but an actual refund--and not within "3-business days", but immediately [redacted] refunds are instantaneous: there is no reason the refund can't be issued immediatelyI also request a formal apology, because this nonsense has been going on for nearly a yearI'm told my account is canceled, and it's notI'm promised a refund, and I don't receive oneIf I'm told I have to wait for a refund, I'm going to reject the response, because every time that happens, the result is always, infallibly different than 1andpromised Regards, [redacted]
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of your domain to another provider As one of my Solutions Team colleagues had explained, the domain name: castleofgames.com had been charged for $because it had renewed on 4/29/15, while still being actively registered to you through 1&InternetWe send email notifications at 60, 45, and days prior to any and all domain renewals in order to give our customers ample time in which to cancel or transfer domains to another provider Our records indicate that the transfer of this domain has not been initiated through or by any other registrar, which is why [redacted] is still registered under this 1&Internet account There are no locks or restrictions on your account which would keep you from transferring your domain name away, you just simply need to contact the provider in which you want to move it to, and initiate the transfer from their sideAfterwards, we will be able to release the domain via a transfer to that other registrarThe process of transferring a domain can last between 3-daysUnfortunately, we do not have the ability to expedite this process, as it is [redacted] policy that can cause this waiting time That being said, we are refunding you the most recent charge of $Please allow 3-business days for this to be processedAlso, we will not pursue or dispute any Chargeback that is received from your bank or financial institution Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I had had an account with this company for a while, and wanted to cancel services I repeatedly sent emails or used live chat to request my account be canceled and am still receiving collections letters for a service which I thought had been canceled Now they sent me a letter stating that I am being forwarded to a collection agency and I will also be responsible for a $collection fee
Dear [redacted] ***, I sincerely apologize for any inconvenience associated with the charge in question I understand your concern, and once again, please realize that I am doing everything I can in order to help youUntil certain cases come to the attention of myself here in the Solutions Team, they may be handled differently by the previous agents depending on the policies and procedures held in place for a certain type of situation, within that particular team That being said, I can assure you, that the proper agents which handle disputed charges have been notified, as to not challenge the ruling that [redacted] comes back withHypothetically speaking, in the event that your refund was to be taken away from you, I will personally see to it that it is returned, once everything has been said and done Moving forward, you will not have to worry about any other charges, as the entire account which your card was billed under has been canceled We apologize for any inconvenience that has been caused here Thank you Dave M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
On 01/06/I ordered a product from this company, this product being a domain nameOn that date, I was charged the price that was advertised for the domain nameLater on, I believe a week or two, I was charged for extra products which I did NOT purchase from this companyI have since closed/cancelled my account and this company continues to bill me for the products which I did not purchaseThe only thing that I did purchase from this company was the domain name which was advertised to cost $They are trying to charge me $for products which I did not purchase, and did NOT agree to pay for
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account At this time, the domains: [redacted] , [redacted] , and [redacted] are nearing the end of a common Redemption Period, which is a process that occurs prior to being released for public sale, when domains are canceled or have expiredThis process is regulated by ICANN, and the Whois information that you have referenced is associated with the customer having a grace period in which to reactivate the canceled/expired domains with the company that they were last registered to, prior to a person having the ability to register the domains in question again with a different providerDue to the grace period in question having passed, our domain specialist has confirmed that these domains will be available once again for purchase through any registrar within 3- days Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I originally signed up for a website about a year and a half agoIt was part of a final project for a business course I was takingI only needed the website for a few months and cancelled my service within a few monthsThe orignal terms were for a year long subscriptionI never received any more communications or bills from the service after cancellingToday I received a collections letter from [redacted] *** stating that I owed them $I would like to report 1&Internet for fraud as I canceled my service before my subscription had ended, never received any sort of communications stating that I was being rebilled, have not used their services in well over a year, and they sold this fake debt to a collector
We tried a service offered from our internet hosting company, and When we tried to cancel the service well within the trial period as they advertise, they would not refund all the money even after several callsWe had to place a dispute with the credit card company to try to resolve the matter as they will not refund all the money owed, and have been refunded only piecemeal amounts since we placed the dispute, but still not all of it as of yetThey are now denying us access to our websites that we paid for already and want us to drop the dispute of the money they should have refunded so that we will be given access again to the parts we paid for already, but they still owe us back as of todayWe feel that this is a strongarm robbery tactic as we are being told that if we drop the dispute they will give us access to what we have paid for already but they will not refund the money owed to us without our dropping the dispute firstThey want us to drop the dispute first and
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here We are very sorry if the service that you had received here or from any of our agents was less than satisfactory, and I will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future Regarding your email matter, I have had my System Administrators investigate this referenced issue furtherThey have informed me, that you or someone else that may have access to your email settings, are either manually deleting mail, or have a client set up that is deleting messagesThrough their research, the records of emails that had been deleted within the last days (as that is how long our backups are saved for) were found to have been marked as “Removed In Store”, or “Deleted”The "Removed In Store" messages are for emails in the trash folder, and the mail servers periodically "clean up" emails in this folderThe "Deleted" entries will only appear in two situations: 1) The customer has deleted a message via webmail or a client 2) Their client automatically deletes mail or is set up to remove messages as they are marked as "read" or something similar Due to these circumstances you would have to check your configuration, as we have no control over something of this natureAlong with that, as a courtesy we retain backups of emails for up to days from the physical date of their deletion, however, we do not permanently store all emails during the life of the account That being said, we would still like to offer you something due to this adverse situation, and have issued refunds for the invoices that have been generated since December of Please allow 3-business days for a refund of $to be processed to the payment method on file Once more, we apologize for any inconvenience that you have experienced David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account while it was active In regard to our conversation earlier, this email confirms that your matter has been resolved, as the domain: [redacted] was successfully transferred away from 1&Internet Incto [redacted] Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I received a bill for unknown sevicesThey are threatening collections
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Irrespective of that fact that 1andcaused my website to go down for week and the cost of endless international support costs, they still owe me $Not a big amount, but a nightmare company to deal with Regards, [redacted]
I received a bill for $20.92, which they claim is delinquent I called them and they said I owe money for websites that I run through them I explained that I do not have websites, and I've never heard of their company They told me I would have to cancel via the Email address they had, of mine, on file None of the addresses they had on file were mine They also told me that these services have been paid for several times over the past few months I checked both of my credit cards, and there are not any of these payments that they speak of Then they wanted me to confirm the last digits of my payment method I told them I DO NOT HAVE AN ACCOUNT WITH YOU, I'VE NEVER PAID FOR YOUR SERVICES AND I DO NOT HAVE WEBSITES I probably spent minutes on hold, and speaking to or different people They want me to call different phone numbers and I figured maybe I shouldn't play into their game
I purchased a year internet plan from the company and my card was billed for all three years I then received confirmation that only showed year even though I was billed for three I was told there was a glitch but then I received emails saying I was only billed for year and the rest would be billed next year I told them I already had paid the full years Getting a hold of a manager or anyone who can do anything at this company seems close to impossible They cannot produce a proper bill and I have nothing other than a few emails (that all say different things) to prove my case I asked for a proper receipt and acknowledgement from a manager stating that I did in fact pay for three years already and that they will produce a proper receipt No one seems able to do that at this company and their service and support is absolutely awful