I requested 1andto renew my domain on May 8, I was told, over the phone that, domain renewal fee will be $14.99, the same price as listed on 1andwebsite and I agreed On May 11, 2016, 1andsupport email me that the domain has been renewed(see email below) On June 5, 2016,I found out that my domain was not renewed because I was not receiving my emails for a while I contacted 1andcustomer serviceI was told that there was a mistake by 1andand the situation will be resolved and the fee will be $14,domain renewal feeA few hours later, I received a call from 1andcustomer service to send a signed fax form On June 6, 2016, I faxed the sign form On June 8, 2016, I received an email from 1andcustomer service that the domain will not be renewed because I do not agree to pay for undisclosed amount of domain redemption feeI was not notified about domain redemption fee in any of the conversation or email exchange prior to June 8, It is clearly
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with your account As this particular matter is that of a technical nature, I will forward the information contained within your complaint, to my Technical Specialist, in order to investigate the referenced issue further They will be in contact with you shortly, to inform you of any updates which lead to a possible resolution in regard to this case Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
For the last days, I have been trying to investigate the removal of a domain from my control panel and contracts, and for the better half of which, hoping to resolve a billing matter before the WHOIS reported expiration of this domain on FEB As I understand the events leading up to this issue based on a brief explanation from their support team during the first week of February, an issue with a contract more than a year ago had, under my impression, been resolvedApparently this was not the case, and the "package" in which this domain was bundled with (which as of the 20th, has been in this package for years), was removed from my account I discovered this when attempting to take an offer from [redacted] Domains to transfer this domain in at no cost for an extended registration period, and could not find the entry in my control panel anywhere, not even the cancellations panel Today, I write this complaint as my business has effectively been shut down for the past
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
I made an online purchase from this company, which was a downloadable microsoft word softwarePrior to making my purchase, I ensured that I met all the requirements for the download that the company had listedAbout minutes after I made the purchase, I received a downloadable link and key code in my emailHowever, when I clicked on the link, I was taken to a screen stating that the weblink was non-existentI contacted the company to inform them of this malfunction, where they sent me another link and instructed me to re-tryI clicked on this new link, yet it was a dysfunctional link once againI contacted them again to let them know, and this time, I requested a refund for sending me a failed productHowever, instead of providing me with a refund, they attempted to send another link telling me to try againI tried once again, where it also failedI sent them another email asking for a refund due to the product not working correctlyAfter not hearing from them for hours
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here in regard to switching packages Our records indicate that the Billing Agent you spoke with this morning, informed you of the refund in the amount of $which has already been applied and processed through our systemThis amount is the pro-rated refund issued towards the 2/27/invoice in the amount of $52.38, which was the refund referenced to you, after the first initial Hosting Package change took placeThose funds ($41.96) should have been re-applied to your credit card by your bank or financial institution at this timeThe most recent invoice under this account generated on 4/5/14, in the amount of $37.13, which was associated with the change from the Basic Package, to the Performance Package That balance was never charged, and was waived by the Cancellation Team due to you having canceled the packageHowever, within this invoice, the $ charge you received from the invoice on 3/30/14, was applied to the new overall balance as a refund, which is why the 4/5/was such a low price before it was waivedI know that the invoices and description can be confusing, I apologize, it is due to all of the changes that had occurred, and those recent charges having the refunds applied to the new charges In order to better assist you with this unfortunate situation, aside from the $refund which we have issued, I am also refunding you an additional $128.85, which is from all invoices you had been billed in x $(Invoice dates: 2/27/and 8/26/13), x $(Invoice date: 10/26/13) I hope that this helps alleviate some of the frustration that has been caused here Once more, we apologize for any inconvenience that you have experienced [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I made a purchase for a domain name on 4-17-17, and saw that the domain went through and was approved I expected that funds would be taken either within the same day or up to days later They were not I received my Invoice Summary days later, and found out that they still did not take out the funds from my account At that point, I called and asked them why it was taking so long and also to stop the payment, as I had not expected to wait so long The first customer service rep was fabulous and tried to help the situation and stated that it could take UP TO DAYS to go through There is NO information on the website (as per the second and very rude representative) that states it could take this long to go through I told both reps that had I known that it would take this long, I would not have purchased the domain from them and gone elsewhere At the end of the call, I was very frustrated and told them to cancel the account, even though I needed the domain name A con
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to collections Regarding this matter, for the security of our customers we do not cancel accounts via email This is done to ensure that a Non-Account Holder cannot maliciously cancel services that do not belong to them In order to assist you with this issue, we are canceling all services, and removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ that you have with either [redacted] or 1&Internet No more money will be owed on this account, and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation Moving forward, you will no longer be billed or invoiced for any services, since this account has been completely canceled Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I opened an account with them to host some web sitesI spent several days setting up the account when it was shut off because it was "hacked"The promised a response in 12-hours but none cameI contacted them twice by email and got no responseCalled their phone support but they had no information and instructed me to call a different security support numberCalled their security support and spoke to Michael (Agent ID ***) and after ten minutes of umms and uhs he put me on hold, picked up, then told me that they had terminated my accountI asked why and was told that they had "received a report" from [redacted] that an email from my 1&account had been bounced, took that as proof of fraud and automatically terminated my accountHe elaborated to say it was "a script" - I asked what script, he could not provide any detailsI asked what email address, he could not provide any detailsI asked why there was no investigation and was told that there was, contradicting his earlier s
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In order to assist you with this, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ ($59.97+$Late Fee) that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of the domain name: [redacted] .com In regard to the voicemail I left the other day, and our email correspondence, I can confirm that the domain name: [redacted] .com has been removed from the incorrect account, and has now been successfully transferred into the account of [redacted] under Customer ID # [redacted] Please feel free to contact us here in the Solutions Team by phone at: ###-###-####, or via email at: [email protected] should you require any additional assistance Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email from our new hosting site at 1:23pm today stating that our transfer has been rejected because they there was no response from the email associated with our domain, [redacted] This has been the problem all alongAlthough I have been reassured numerous times, dating back to dec 17, and as recently as jan 7, 2015, that this issue has been resolved and all correspondence has been sent to [redacted] @ [redacted] Clearly that's not the case I called 1&and spoke with Jane right after receiving said emailShe stated that the email on file was [redacted] @ [redacted] I asked to speak to a manager or someone "higher up", I was transferred to the [redacted] contactThey answere the phone, when I state who I was and the reference to my call, they quit replying to meI could hear them and I checked to be sure my phone was not on hold, it was notThey ignored me and the call was dropped Although I accept the payment waiver and appreciate it, this issue is still not totally resolved, as I demand the transfer take place and the email address be corrected to [redacted] @ [redacted] I have requested this ,ore than a dozen times now to no avail Regards, [redacted]
I signed up for their $0.18 domain. After waiting for them to take 18 cents out of my [redacted] account, they emailed me saying they were waiting for payment. I gave them a credit card and they still couldn't get paid. Then they emailed me a bill and I told them I tried to pay them and if they can't get the money out they should just forget about it. Today I got a collections notice for $33.94. When I called [redacted] (bill collector) I got voicemail for someone who was not even in the office.
Dear [redacted] , I sincerely apologize for any inconvenience which you have experienced Due to the nature of this situation, I have had this matter investigated by our Legal TeamListed below is the information that they have advised me of sending to the Revdex.com through this complaint 1&Internet Incis the registrar of the domain name [redacted] , however, we are not hosting the website (this means we have absolutely no control over the website content)Since this domain name is privately registered, the contact information defaults to 1&1, which is how Ms [redacted] obtained our contact informationMs [redacted] is disputing a purchase she made through a website, which again, is not hosted with 1& 1&is not responsible for, and has no control over our customers’ businesses and/or their productsWe are more than happy to reach out to Mr Cory P [redacted] (the owner of the domain: [redacted] ) and will do soMs [redacted] will be told that as a courtesy, we will forward her complaint to the customer and request that he contacts her directly for a resolutionWe do understand Ms [redacted] ’s frustration, however, Ms [redacted] did not do business with 1& but rather with a private third partyIt appears Ms [redacted] has already taken the proper steps with [redacted] that are needed to dispute her purchase and accordingly, 1&Internet Inccan be of no further assistance in this matterDue to not having a business relationship with Ms [redacted] , we cannot offer her any compensation for a third party’s failure to fulfill their online order If you have any further questions related to this unfortunate incident, please feel free to contact our Legal Team via email at: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account, and the balance being sent to collections Our records indicate that this account had been set up on 3/10/16, and was then physically charged on 3/16/in the amount of $19.98, which would have been for the initial set up, plus first month of service under the Virtual Private Server that you orderedWithout contacting us, you then disputed the $charge, on that same day (3/16/16)Due to this, you did not have access to the VPS, as your account was immediately locked downBy disputing this charge, you would have been refunded by PayPal, as the initial payment was taken away from usThis then caused the balance of $to remain under the account, and eventually incur an $late fee That being said, we have no record of being contacted by you under this account via email or over the phone until yesterday (9/6/16)During your conversation with an agent, they had informed you that the account had been canceled due to lack of payment, since the first payment had been disputed, and sat unresolved for an extended amount of time In order to assist you, we are pulling and waiving the balance of $from our Collections Team [redacted] will remove you from any list that they have, and this has not, and will not affect your credit Moving forward, you will no longer be contacted regarding making any further payment under this canceled account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
This company makes it impossible for anyone to cancel their contractI spoke with customer service who assured me they had cancelled everything and still had over $in charges from this thieving bunchThey are dishonestI have SCREENSHOTS of my things being cancelled and they still charged me for themI recorded the call where the agent told me it was cancelled and they STILL charged me
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account I am very sorry that you received these additional charges associated with the Virus Scanner feature, and I will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers In order to assist you, we are refunding the charge of $ that is associated with these features, along with issuing a refund of $which had been invoiced for the first months of service under the Unlimited Hosting packagePlease allow 3-business days for a total refund in the amount of $ to be processed to the credit card ending in “***”This means that your Unlimited package is currently covered free of charge up until 12/31/ Due to this unfortunate situation, I have also applied a credit to your account in the amount of $79.60, which will cover the Virus Scanner features free of charge up until 12/31/Once this date occurs, and the credits have been used, these features will be canceled off of the account so that you are no longer billed for themHowever, your Unlimited Hosting package will remain active until whenever you decide to close the account Moving forward, if you require an additional assistance with your hosting/email features, please contact our Tech Team by phone at: ###-###-#### Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account and the downtime of the domain: [redacted] Unfortunately, the situation at hand that brought down your website/email was a very unique matter, one that does not typically occurWe do in fact offer and have 24/Technical Support, however, due to the severity of your issue, it was something that could not be handled or resolved by the 1st Level Tech Agents, as they did not have the tools or ability to take on what happenedOnce again, this is because your problem was a rare case At the time that you filed this Revdex.com Complaint, the Solutions Team was looking into how this matter could be resolved for youIt was going through the appropriate channels, in order to get to the bottom of the problem and fix itThis particular problem may have been resolved sooner if it had not occurred during a holiday, which is unfortunate That being said, I can only apologize for some of the wait times which you experienced while calling in, as we have recently switched over to a completely new calling system, and as with anything new, there are some bugs to work outWhether your wait time was due to the phone bugs, or the Agents you spoke with looking to see if they could assist or not, I am sorry, really, I amBetween that and the above listed matter, this was the reason that we refunded you the last invoices from July and OctoberOur Solutions Team agent personally wanted to offer something more in an attempt to show you that we are making a good faith effort on our side to make up for what happened in one way or another I greatly apologize that the mentioned issue took extra time in order to be fixed, and that you feel our 24/Technical Support is not up to par at times, however, this is something that I cannot single handedly fixI will make sure to file an internal complaint within the company, with regard to the referenced Technical Support issues, so that moving forward, we can offer something better than what you have experienced Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I purchased several different domains from 1 and 1 on different dates. Earlier this year when my renewals were coming up, I decided to cancel all the domains I no longer wanted. Their website is so confusing I called their CS number in May and spoke to a rep for 20 minutes. She went down the list of domains I wanted cancelled. After that I paid for 2 domains I wanted to keep and was charged $29.98 for those on 5-13. I then went online after instruction from the rep and found the way to cancel the rest I didnt want through their website. I then was charged another 14.99 renewal for the third domain I wanted to keep on 6-14. I was then charged another 14.99 on 6-30, still not sure why this is. In July , 1 and 1 then billed me for $59.96 AFTER sending me 4 emails claiming they were refunding me 4 charges of 14.99 for the domains I cancelled, those refunds which I never received anyway. Because I knew I'd cancelled all but 3 domains and they'd been paid for, I filed a dispute with my bank
1&Invoiced me for two hosting 'contracts' dating back to (It's today 3/28/2017) stating I never paid those when they were services that were cancelled and never usedThere is plenty of history on the web about 1&billing for cancelled servicedThey then locked my account holding my domain renewal hostage in exchange for payment of those year old contractsOnce the contracts were paid (They gave me no choice), they said I should be able to renew the domainThey let my domain get expired and get listed for auction on a websiteMind my frustration when a company that generates $1.4M in yearly revenues looses their domain name for a billing issue out of your control that could have been easily correctedStay far far away from this company
I requested 1andto renew my domain on May 8, I was told, over the phone that, domain renewal fee will be $14.99, the same price as listed on 1andwebsite and I agreed On May 11, 2016, 1andsupport email me that the domain has been renewed(see email below) On June 5, 2016,I found out that my domain was not renewed because I was not receiving my emails for a while I contacted 1andcustomer serviceI was told that there was a mistake by 1andand the situation will be resolved and the fee will be $14,domain renewal feeA few hours later, I received a call from 1andcustomer service to send a signed fax form On June 6, 2016, I faxed the sign form On June 8, 2016, I received an email from 1andcustomer service that the domain will not be renewed because I do not agree to pay for undisclosed amount of domain redemption feeI was not notified about domain redemption fee in any of the conversation or email exchange prior to June 8, It is clearly
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here with your account As this particular matter is that of a technical nature, I will forward the information contained within your complaint, to my Technical Specialist, in order to investigate the referenced issue further They will be in contact with you shortly, to inform you of any updates which lead to a possible resolution in regard to this case Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
For the last days, I have been trying to investigate the removal of a domain from my control panel and contracts, and for the better half of which, hoping to resolve a billing matter before the WHOIS reported expiration of this domain on FEB As I understand the events leading up to this issue based on a brief explanation from their support team during the first week of February, an issue with a contract more than a year ago had, under my impression, been resolvedApparently this was not the case, and the "package" in which this domain was bundled with (which as of the 20th, has been in this package for years), was removed from my account I discovered this when attempting to take an offer from [redacted] Domains to transfer this domain in at no cost for an extended registration period, and could not find the entry in my control panel anywhere, not even the cancellations panel Today, I write this complaint as my business has effectively been shut down for the past
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
I made an online purchase from this company, which was a downloadable microsoft word softwarePrior to making my purchase, I ensured that I met all the requirements for the download that the company had listedAbout minutes after I made the purchase, I received a downloadable link and key code in my emailHowever, when I clicked on the link, I was taken to a screen stating that the weblink was non-existentI contacted the company to inform them of this malfunction, where they sent me another link and instructed me to re-tryI clicked on this new link, yet it was a dysfunctional link once againI contacted them again to let them know, and this time, I requested a refund for sending me a failed productHowever, instead of providing me with a refund, they attempted to send another link telling me to try againI tried once again, where it also failedI sent them another email asking for a refund due to the product not working correctlyAfter not hearing from them for hours
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred here in regard to switching packages Our records indicate that the Billing Agent you spoke with this morning, informed you of the refund in the amount of $which has already been applied and processed through our systemThis amount is the pro-rated refund issued towards the 2/27/invoice in the amount of $52.38, which was the refund referenced to you, after the first initial Hosting Package change took placeThose funds ($41.96) should have been re-applied to your credit card by your bank or financial institution at this timeThe most recent invoice under this account generated on 4/5/14, in the amount of $37.13, which was associated with the change from the Basic Package, to the Performance Package That balance was never charged, and was waived by the Cancellation Team due to you having canceled the packageHowever, within this invoice, the $ charge you received from the invoice on 3/30/14, was applied to the new overall balance as a refund, which is why the 4/5/was such a low price before it was waivedI know that the invoices and description can be confusing, I apologize, it is due to all of the changes that had occurred, and those recent charges having the refunds applied to the new charges In order to better assist you with this unfortunate situation, aside from the $refund which we have issued, I am also refunding you an additional $128.85, which is from all invoices you had been billed in x $(Invoice dates: 2/27/and 8/26/13), x $(Invoice date: 10/26/13) I hope that this helps alleviate some of the frustration that has been caused here Once more, we apologize for any inconvenience that you have experienced [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I made a purchase for a domain name on 4-17-17, and saw that the domain went through and was approved I expected that funds would be taken either within the same day or up to days later They were not I received my Invoice Summary days later, and found out that they still did not take out the funds from my account At that point, I called and asked them why it was taking so long and also to stop the payment, as I had not expected to wait so long The first customer service rep was fabulous and tried to help the situation and stated that it could take UP TO DAYS to go through There is NO information on the website (as per the second and very rude representative) that states it could take this long to go through I told both reps that had I known that it would take this long, I would not have purchased the domain from them and gone elsewhere At the end of the call, I was very frustrated and told them to cancel the account, even though I needed the domain name A con
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account, and the balance being sent to collections Regarding this matter, for the security of our customers we do not cancel accounts via email This is done to ensure that a Non-Account Holder cannot maliciously cancel services that do not belong to them In order to assist you with this issue, we are canceling all services, and removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ that you have with either [redacted] or 1&Internet No more money will be owed on this account, and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation Moving forward, you will no longer be billed or invoiced for any services, since this account has been completely canceled Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I opened an account with them to host some web sitesI spent several days setting up the account when it was shut off because it was "hacked"The promised a response in 12-hours but none cameI contacted them twice by email and got no responseCalled their phone support but they had no information and instructed me to call a different security support numberCalled their security support and spoke to Michael (Agent ID ***) and after ten minutes of umms and uhs he put me on hold, picked up, then told me that they had terminated my accountI asked why and was told that they had "received a report" from [redacted] that an email from my 1&account had been bounced, took that as proof of fraud and automatically terminated my accountHe elaborated to say it was "a script" - I asked what script, he could not provide any detailsI asked what email address, he could not provide any detailsI asked why there was no investigation and was told that there was, contradicting his earlier s
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In order to assist you with this, we are removing this account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ ($59.97+$Late Fee) that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service in the future Once more, we apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the transfer of the domain name: [redacted] .com In regard to the voicemail I left the other day, and our email correspondence, I can confirm that the domain name: [redacted] .com has been removed from the incorrect account, and has now been successfully transferred into the account of [redacted] under Customer ID # [redacted] Please feel free to contact us here in the Solutions Team by phone at: ###-###-####, or via email at: [email protected] should you require any additional assistance Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received an email from our new hosting site at 1:23pm today stating that our transfer has been rejected because they there was no response from the email associated with our domain, [redacted] This has been the problem all alongAlthough I have been reassured numerous times, dating back to dec 17, and as recently as jan 7, 2015, that this issue has been resolved and all correspondence has been sent to [redacted] @ [redacted] Clearly that's not the case I called 1&and spoke with Jane right after receiving said emailShe stated that the email on file was [redacted] @ [redacted] I asked to speak to a manager or someone "higher up", I was transferred to the [redacted] contactThey answere the phone, when I state who I was and the reference to my call, they quit replying to meI could hear them and I checked to be sure my phone was not on hold, it was notThey ignored me and the call was dropped Although I accept the payment waiver and appreciate it, this issue is still not totally resolved, as I demand the transfer take place and the email address be corrected to [redacted] @ [redacted] I have requested this ,ore than a dozen times now to no avail Regards, [redacted]
I signed up for their $0.18 domain. After waiting for them to take 18 cents out of my [redacted] account, they emailed me saying they were waiting for payment. I gave them a credit card and they still couldn't get paid. Then they emailed me a bill and I told them I tried to pay them and if they can't get the money out they should just forget about it. Today I got a collections notice for $33.94. When I called [redacted] (bill collector) I got voicemail for someone who was not even in the office.
Dear [redacted] , I sincerely apologize for any inconvenience which you have experienced Due to the nature of this situation, I have had this matter investigated by our Legal TeamListed below is the information that they have advised me of sending to the Revdex.com through this complaint 1&Internet Incis the registrar of the domain name [redacted] , however, we are not hosting the website (this means we have absolutely no control over the website content)Since this domain name is privately registered, the contact information defaults to 1&1, which is how Ms [redacted] obtained our contact informationMs [redacted] is disputing a purchase she made through a website, which again, is not hosted with 1& 1&is not responsible for, and has no control over our customers’ businesses and/or their productsWe are more than happy to reach out to Mr Cory P [redacted] (the owner of the domain: [redacted] ) and will do soMs [redacted] will be told that as a courtesy, we will forward her complaint to the customer and request that he contacts her directly for a resolutionWe do understand Ms [redacted] ’s frustration, however, Ms [redacted] did not do business with 1& but rather with a private third partyIt appears Ms [redacted] has already taken the proper steps with [redacted] that are needed to dispute her purchase and accordingly, 1&Internet Inccan be of no further assistance in this matterDue to not having a business relationship with Ms [redacted] , we cannot offer her any compensation for a third party’s failure to fulfill their online order If you have any further questions related to this unfortunate incident, please feel free to contact our Legal Team via email at: [redacted] Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account, and the balance being sent to collections Our records indicate that this account had been set up on 3/10/16, and was then physically charged on 3/16/in the amount of $19.98, which would have been for the initial set up, plus first month of service under the Virtual Private Server that you orderedWithout contacting us, you then disputed the $charge, on that same day (3/16/16)Due to this, you did not have access to the VPS, as your account was immediately locked downBy disputing this charge, you would have been refunded by PayPal, as the initial payment was taken away from usThis then caused the balance of $to remain under the account, and eventually incur an $late fee That being said, we have no record of being contacted by you under this account via email or over the phone until yesterday (9/6/16)During your conversation with an agent, they had informed you that the account had been canceled due to lack of payment, since the first payment had been disputed, and sat unresolved for an extended amount of time In order to assist you, we are pulling and waiving the balance of $from our Collections Team [redacted] will remove you from any list that they have, and this has not, and will not affect your credit Moving forward, you will no longer be contacted regarding making any further payment under this canceled account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
This company makes it impossible for anyone to cancel their contractI spoke with customer service who assured me they had cancelled everything and still had over $in charges from this thieving bunchThey are dishonestI have SCREENSHOTS of my things being cancelled and they still charged me for themI recorded the call where the agent told me it was cancelled and they STILL charged me
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account I am very sorry that you received these additional charges associated with the Virus Scanner feature, and I will bring this to the attention of our Quality Assurance Team, so that we can hopefully avoid any issues associated with this in the future, for any and all customers In order to assist you, we are refunding the charge of $ that is associated with these features, along with issuing a refund of $which had been invoiced for the first months of service under the Unlimited Hosting packagePlease allow 3-business days for a total refund in the amount of $ to be processed to the credit card ending in “***”This means that your Unlimited package is currently covered free of charge up until 12/31/ Due to this unfortunate situation, I have also applied a credit to your account in the amount of $79.60, which will cover the Virus Scanner features free of charge up until 12/31/Once this date occurs, and the credits have been used, these features will be canceled off of the account so that you are no longer billed for themHowever, your Unlimited Hosting package will remain active until whenever you decide to close the account Moving forward, if you require an additional assistance with your hosting/email features, please contact our Tech Team by phone at: ###-###-#### Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with your account and the downtime of the domain: [redacted] Unfortunately, the situation at hand that brought down your website/email was a very unique matter, one that does not typically occurWe do in fact offer and have 24/Technical Support, however, due to the severity of your issue, it was something that could not be handled or resolved by the 1st Level Tech Agents, as they did not have the tools or ability to take on what happenedOnce again, this is because your problem was a rare case At the time that you filed this Revdex.com Complaint, the Solutions Team was looking into how this matter could be resolved for youIt was going through the appropriate channels, in order to get to the bottom of the problem and fix itThis particular problem may have been resolved sooner if it had not occurred during a holiday, which is unfortunate That being said, I can only apologize for some of the wait times which you experienced while calling in, as we have recently switched over to a completely new calling system, and as with anything new, there are some bugs to work outWhether your wait time was due to the phone bugs, or the Agents you spoke with looking to see if they could assist or not, I am sorry, really, I amBetween that and the above listed matter, this was the reason that we refunded you the last invoices from July and OctoberOur Solutions Team agent personally wanted to offer something more in an attempt to show you that we are making a good faith effort on our side to make up for what happened in one way or another I greatly apologize that the mentioned issue took extra time in order to be fixed, and that you feel our 24/Technical Support is not up to par at times, however, this is something that I cannot single handedly fixI will make sure to file an internal complaint within the company, with regard to the referenced Technical Support issues, so that moving forward, we can offer something better than what you have experienced Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I purchased several different domains from 1 and 1 on different dates. Earlier this year when my renewals were coming up, I decided to cancel all the domains I no longer wanted. Their website is so confusing I called their CS number in May and spoke to a rep for 20 minutes. She went down the list of domains I wanted cancelled. After that I paid for 2 domains I wanted to keep and was charged $29.98 for those on 5-13. I then went online after instruction from the rep and found the way to cancel the rest I didnt want through their website. I then was charged another 14.99 renewal for the third domain I wanted to keep on 6-14. I was then charged another 14.99 on 6-30, still not sure why this is. In July , 1 and 1 then billed me for $59.96 AFTER sending me 4 emails claiming they were refunding me 4 charges of 14.99 for the domains I cancelled, those refunds which I never received anyway. Because I knew I'd cancelled all but 3 domains and they'd been paid for, I filed a dispute with my bank
1&Invoiced me for two hosting 'contracts' dating back to (It's today 3/28/2017) stating I never paid those when they were services that were cancelled and never usedThere is plenty of history on the web about 1&billing for cancelled servicedThey then locked my account holding my domain renewal hostage in exchange for payment of those year old contractsOnce the contracts were paid (They gave me no choice), they said I should be able to renew the domainThey let my domain get expired and get listed for auction on a websiteMind my frustration when a company that generates $1.4M in yearly revenues looses their domain name for a billing issue out of your control that could have been easily correctedStay far far away from this company