Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here In regard to the conversations that we have recently had in reference to this matter, everything has been resolved at this time, as the account holder information is back under your name, and we have regained access into your account for you with the new password that I provided to you this morning Due to this inconvenience, we have refunded you invoices, the first of which in the amount of $processed to the credit card on file yesterday (1/19/15), and the second invoice in the amount of $which I submitted through our system earlier today, will process within 3-business days Moving forward, please feel free to contact me again through my personal work email should you have any other questions or concerns Once more, we apologize for any inconvenience that you have experienced Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the date backup under your account I can assure you that 1&Internet Incas a company would not and does not maliciously upload computer viruses into our customer accountsI see that one of my Technical Specialists, which I brought your issue to, had contacted you earlier this morningThey have informed you of how your backup can be obtained and that the backup offered is actually a courtesy since as per our General Terms and Conditions, all back ups are held to be the responsibility of the customer to maintain We have gone out of our way to investigate this matter for you further, and provide a manner in which to receive the backup, that we do not typically offerIf followed, all of the information submitted to you by our Technical Specialist will give you the data that you are requesting Once more, I apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I have called theses guy times to cancel my services along with attempting 10+ times to cancel online and they will not cancel my servicesThe most recent time I contacted them via phone was days ago, they again said my services would be canceled and sent me yet another email to that effect and now today I have yet another invoiceEvery time I have talked to these guys I have told them repeatedly they no longer have permission to attempt to charge any of my accounts and they continue to do soThis is a total scam and I need them to stop
In January 2015, I transferred my domain name ( [redacted] .com) from [redacted] .com to 1and1.com I had just paid my annual fee with [redacted] .com, but I decided to transfer my domain name to 1and1.com anyways 1and1.com has a policy (all domain name companies do), that if you transfer your domain name to them, you get the remainder period of when the domain name expires + the year you pay for with the new company Since I transferred my domain name to 1and1.com and I bought a year, I should also have the additional year I had left on the domain name with [redacted] .com However, I noticed that when I transferred the domain name in January 2015, I was NOT given the additional year I called 1andcustomer support on March 11, and spoke with Justin, who said he would add a credit to my account and that when it came time to renew the following year, I could just inform 1andto apply the credit to my next year's domain I called back 1andon March 24, to make sure there was a cred
Unauthorized credit card charges , this company managed to charge my credit card twice a month for $ eachNot only frauded me but also was able to go undetected at first I have tried to call the company several times without any human contact or a way to gain information on why they charged me
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of your account In regard to this particular matter, we are clearing the due balance of $(the only invoice) from under this account for the domain: [redacted] , so that you are no longer responsible for any payment being made to 1&InternetThat being said, we will also refund all invoices that were charged to you in 2013, in the amount of $Please allow 3-business days for this refund to be processed to your [redacted] account under the email address of: [redacted] Along with that, we wish to confirm that this account has been canceled You will no longer be billed or invoiced for this service in the future, and we have added you to our Do Not Contact List Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory for the time being1andhas stated that they have implemented a phone dialing system for further notification when this sort of thing happens again, so I can only hope my experience in future will be betterTo 1and1: There was no spam filtering issue on my end that I was aware of (I have received other e-mails from you), so I'll keep a wary eye on this in the futureThank you for your prompt responses on these messagesI wish you the best of success as you refine your customer experience [redacted]
This is a NEGATIVE STAR!! HORRIBLE Service! They lock you into a contract and WILL NOT LET YOU CANCEL! I transferred my services to GODADDY back in Jan 2017, received an email from 1andsaying they had received my transfer request and if I wanted to proceed with it I didn't need to do anything else Unfortunately, they kept billing me because I didn't "call and cancel my account", even though they had NOTHING to do with my account I have called multiple times to be put on hold for ENDLESS time before hanging up because it was tying up my business line and I had to get back to work! I finally got someone in billing to answer the phone, he said he cancelled my account I received an email about a future charge so I disputed it with my credit card company so they couldn't charge anymore They said that my account was closed but still want money for FUTURE service! Now they are trying to send me to collections for an invoice due AFTER my cancellation date I'm on hold right now (4th x to call) going on minutes waiting for a "higher up" person in billing DO NOT USE THIS COMPANY! They don't care about their customers, only making money!
I have complained about a portion of my website not working properly, particularly the inability to connect to social media to make updates on my website I have called 1andTHREE times regarding the issue It continues to go unresolved The last time I called was today, February 11, 2016, and before that it was February 1, 2016, and before that January 27, I was told on February 1st, that it would be taken to the next ticket level for correction This was already done before and the issue was still not fixed I called again today to complain about the fact that it is still not working I was told by the supervisor, Brice T [redacted] (with whom I spoke to the last time) that since they have not heard back from their second level technical support, that they must still be fixing it I was livid I told the supervisor, Brice T [redacted] , that this was unacceptable customer service, and at the very least, I should have been given a courtesy call He said that their business doe
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account while it was active In regard to the $charge that you saw on your credit card shortly after ordering the domain: [redacted] , that was a test charge that processes through our system to check the validity of the payment method that had been submitted with the order you placedIt does not actually count or go against the overall balance due for the order itselfUnfortunately, as mentioned by yourself and previous agents, there was a billing bug that affected some of our customers in relation to receiving the promotional rate of $for new domain orders, instead of the regular $domain chargeOur records indicate that the initial charge attempt of $was declined before a credit of $was applied to the account, in order to adjust the balance to the correct amount of $Due to the inconvenience, one of my colleagues had the $promo balance cleared, so that the $credit was actually processed to your credit card on 10/31/as a refundAside from that, there had been a free Day Trial for an Online Store Plus feature which was billed in the amount of $after the trial was finishedThis $invoice was never physically debited from your credit card, and a member of our Solutions Team waived that balance, along with completely canceling this account when you called in on 12/23/I apologize if you were not aware or properly informed of this feature, as it was listed under the accountTo date, we never received a payment, we have only processed to you a refund of $Your bank or financial institution would be able to confirm this information with you That being said, the domain: [redacted] is still registered in your name, up until 10/22/This domain does not belong to us, it belongs to you, it just happens to be sitting under a canceled account Currently, if you do not wish to keep it or do business with 1&Internet Incany longer, you simply need to transfer the domain to another provider This is an action that you as the domain owner would have to initiate from the domain registrar of your choice Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the WHOIS information listed for some of your domains Our records indicate that on 12/10/13, you had set domains to “Soft-Expire” within your accountA “Soft-Expire” means that the domain will expire (cancel out) instead on renew, at the end of its registration, as opposed to setting the domains to “Delete-Close”, which would process an immediate cancellationAt this time, of those domains have reached their expiration date and are no longer active under your nameUpon further research, I have found that you contacted us yesterday in order to remove the WHOIS info that is currently listed for the remaining domains: [redacted] , [redacted] , [redacted] , and [redacted] Our agents informed you that the domains would have to be completely canceled for your request to be processedThe reason that the info for these domains had been previously set to “Private” under the WHOIS records, and now show your info as “Public” is due to the change that you had madeWhenever a domain is set to “Soft-Expire”, it is because the owner of that domain either has decided to no longer use it at the end of the current registration, or they are planning on transferring the domain(s) to another providerRegardless of the reason, there is an auto-default setting that makes any “Private” info listed on a domain, change to “Public” within the WHOIS records once a domain is set to “Soft-Expire”The reason behind this is because if you do end up transferring the domain(s), the new gaining registrar needs to have the ability to read/see your information in order to contact you properly, and continue/finalize the requested domain transferWhen a domain transfer is attempted while having the WHOIS info set and listed as “Private”, it can cause issues if the new registrar is not able to contact the owner of the domain in question Moving forward, since you have made it very clear that you no longer wish to maintain ownership of the domains: [redacted] , [redacted] , [redacted] , and [redacted] , we will cancel them with immediate effect, so that your personal information is no longer listed under the WHOIS records associated with these particular domains Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] ***, (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedI have seen similar situations such as this with our company, along with many others Through the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, [redacted] , [redacted] ***, etc After investigating this matter further, I can confirm that the service has been canceled due to fraudulent activityAlong with that, we are waiving the outstanding balance of $ Moving forward, there will be no further problems in reference to you being billed by [redacted] Internet since this account has been canceled for fraudulent activityOnce more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] ***, I sincerely apologize for any inconvenience associated with the charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedWe have seen similar situations such as this with our company, along with many othersThrough the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, [redacted] *** At this time, we cannot find an account associated with this email address, or your first and last nameIn order to assist you further, we would appreciate if you sent an email to: [redacted] , and reference the Customer ID Number that would be provided on the collection letter Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account According to our records, you had last called us on 5/26/14, after speaking to our Tech Team, you asked to speak with our Cancellation Team I can see that the agent then assisted by transferring your call to the Cancellation Team, however, there are no other notes or actions listed under your account after thatIt seems that by error the call may have been dropped, which led to no physical cancellation taking placeDue to this, the account remained active and you were invoiced in the amount of $on 5/28/ I cannot explain why our phone number would not have been listed under your bank/credit card statement, as in my experience, our Billing Team phone number along with our mailing address is associated with all charges on the statementsWe also have contact information on our website’s homepage That being said, in order to assist you with this matter, we are refunding the most recent payment of $71.88, and have issued an immediate cancellation for all services under your accountPlease allow 3-business days for this refund to be processed Moving forward, you will no longer be billed or invoiced, and your personal information is being deleted off of our system, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I want [redacted] .com and I want 1and1.com to leave me alone so can do business elsewhere Regards, [redacted] ***
Someone fraudulently used my credit card to obtain services with 1&When I called the company to let them know they would not let me speak with a supervisor or managerGade M [redacted] told me they could not look up the account and I should call my bank for a refundI told him I called the bank prior to calling 1&and he said he could not look up the transaction because I did not have the account number of the party who used my credit card numberIt's disheartening to see that criminals have more privacy than law abiding citizens
I canceled service from them weeks ago, and yet I have still recieved two invoices via email and one via postal mail claiming an amount was past due I have tried reaching out to them three times now and no one seems to respond to my emails
I was your loyal customer since when I got my web degreeOver the years your serive was good but too many times I had to uncheck many auto renew boxes for things I did not want or ask for and was charged forI didn't always get notified by email because your bills usually got sent to spam but I paid them anywayRecently you sent me bills I guess to my email however it is the same email that you locked me out of so how was I supposed to know I had a billYou sent me to collectionsNo bill sent to my home address don't say it too expensive to mail since you can send me junk mailI paid your dollars but I will never do business with you again and I am extremely upset that this is how you treat a long time customerAlso you might have noticed that one of the websites was for my daughter who died at in DecemberTo resolve this I am requesting that you remove all information you have on me and not to contact me ever againTurn of any auto renew boxes I have left on since I can't access my control panelDelete or remove any webname or webspaces I have with your companyCancel, delete, close out my account whatever you call itIf you sent anything to my credit report I would appreciate it if you would delete the entryThank you for your attention to this matter sincerely Jeff g [redacted] Customer I'd [redacted]
This email is to confirm that the domain names in question from under Revdex.com Complaint ID # [redacted] , have been successfully transferred from [redacted] , and are currently active under [redacted] ’s 1&accountAs previously mentioned to him as well, we will watch this account, and either waive or refund the $charges ($1.98), whichever comes first Thank you for your time, and have a great weekend [redacted] Solutions Expert Caretaker Team
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here In regard to the conversations that we have recently had in reference to this matter, everything has been resolved at this time, as the account holder information is back under your name, and we have regained access into your account for you with the new password that I provided to you this morning Due to this inconvenience, we have refunded you invoices, the first of which in the amount of $processed to the credit card on file yesterday (1/19/15), and the second invoice in the amount of $which I submitted through our system earlier today, will process within 3-business days Moving forward, please feel free to contact me again through my personal work email should you have any other questions or concerns Once more, we apologize for any inconvenience that you have experienced Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the date backup under your account I can assure you that 1&Internet Incas a company would not and does not maliciously upload computer viruses into our customer accountsI see that one of my Technical Specialists, which I brought your issue to, had contacted you earlier this morningThey have informed you of how your backup can be obtained and that the backup offered is actually a courtesy since as per our General Terms and Conditions, all back ups are held to be the responsibility of the customer to maintain We have gone out of our way to investigate this matter for you further, and provide a manner in which to receive the backup, that we do not typically offerIf followed, all of the information submitted to you by our Technical Specialist will give you the data that you are requesting Once more, I apologize for any inconvenience that has been caused here Thank you [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I have called theses guy times to cancel my services along with attempting 10+ times to cancel online and they will not cancel my servicesThe most recent time I contacted them via phone was days ago, they again said my services would be canceled and sent me yet another email to that effect and now today I have yet another invoiceEvery time I have talked to these guys I have told them repeatedly they no longer have permission to attempt to charge any of my accounts and they continue to do soThis is a total scam and I need them to stop
In January 2015, I transferred my domain name ( [redacted] .com) from [redacted] .com to 1and1.com I had just paid my annual fee with [redacted] .com, but I decided to transfer my domain name to 1and1.com anyways 1and1.com has a policy (all domain name companies do), that if you transfer your domain name to them, you get the remainder period of when the domain name expires + the year you pay for with the new company Since I transferred my domain name to 1and1.com and I bought a year, I should also have the additional year I had left on the domain name with [redacted] .com However, I noticed that when I transferred the domain name in January 2015, I was NOT given the additional year I called 1andcustomer support on March 11, and spoke with Justin, who said he would add a credit to my account and that when it came time to renew the following year, I could just inform 1andto apply the credit to my next year's domain I called back 1andon March 24, to make sure there was a cred
Unauthorized credit card charges , this company managed to charge my credit card twice a month for $ eachNot only frauded me but also was able to go undetected at first I have tried to call the company several times without any human contact or a way to gain information on why they charged me
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the billing and cancellation of your account In regard to this particular matter, we are clearing the due balance of $(the only invoice) from under this account for the domain: [redacted] , so that you are no longer responsible for any payment being made to 1&InternetThat being said, we will also refund all invoices that were charged to you in 2013, in the amount of $Please allow 3-business days for this refund to be processed to your [redacted] account under the email address of: [redacted] Along with that, we wish to confirm that this account has been canceled You will no longer be billed or invoiced for this service in the future, and we have added you to our Do Not Contact List Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory for the time being1andhas stated that they have implemented a phone dialing system for further notification when this sort of thing happens again, so I can only hope my experience in future will be betterTo 1and1: There was no spam filtering issue on my end that I was aware of (I have received other e-mails from you), so I'll keep a wary eye on this in the futureThank you for your prompt responses on these messagesI wish you the best of success as you refine your customer experience [redacted]
This is a NEGATIVE STAR!! HORRIBLE Service! They lock you into a contract and WILL NOT LET YOU CANCEL! I transferred my services to GODADDY back in Jan 2017, received an email from 1andsaying they had received my transfer request and if I wanted to proceed with it I didn't need to do anything else Unfortunately, they kept billing me because I didn't "call and cancel my account", even though they had NOTHING to do with my account I have called multiple times to be put on hold for ENDLESS time before hanging up because it was tying up my business line and I had to get back to work! I finally got someone in billing to answer the phone, he said he cancelled my account I received an email about a future charge so I disputed it with my credit card company so they couldn't charge anymore They said that my account was closed but still want money for FUTURE service! Now they are trying to send me to collections for an invoice due AFTER my cancellation date I'm on hold right now (4th x to call) going on minutes waiting for a "higher up" person in billing DO NOT USE THIS COMPANY! They don't care about their customers, only making money!
I have complained about a portion of my website not working properly, particularly the inability to connect to social media to make updates on my website I have called 1andTHREE times regarding the issue It continues to go unresolved The last time I called was today, February 11, 2016, and before that it was February 1, 2016, and before that January 27, I was told on February 1st, that it would be taken to the next ticket level for correction This was already done before and the issue was still not fixed I called again today to complain about the fact that it is still not working I was told by the supervisor, Brice T [redacted] (with whom I spoke to the last time) that since they have not heard back from their second level technical support, that they must still be fixing it I was livid I told the supervisor, Brice T [redacted] , that this was unacceptable customer service, and at the very least, I should have been given a courtesy call He said that their business doe
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account while it was active In regard to the $charge that you saw on your credit card shortly after ordering the domain: [redacted] , that was a test charge that processes through our system to check the validity of the payment method that had been submitted with the order you placedIt does not actually count or go against the overall balance due for the order itselfUnfortunately, as mentioned by yourself and previous agents, there was a billing bug that affected some of our customers in relation to receiving the promotional rate of $for new domain orders, instead of the regular $domain chargeOur records indicate that the initial charge attempt of $was declined before a credit of $was applied to the account, in order to adjust the balance to the correct amount of $Due to the inconvenience, one of my colleagues had the $promo balance cleared, so that the $credit was actually processed to your credit card on 10/31/as a refundAside from that, there had been a free Day Trial for an Online Store Plus feature which was billed in the amount of $after the trial was finishedThis $invoice was never physically debited from your credit card, and a member of our Solutions Team waived that balance, along with completely canceling this account when you called in on 12/23/I apologize if you were not aware or properly informed of this feature, as it was listed under the accountTo date, we never received a payment, we have only processed to you a refund of $Your bank or financial institution would be able to confirm this information with you That being said, the domain: [redacted] is still registered in your name, up until 10/22/This domain does not belong to us, it belongs to you, it just happens to be sitting under a canceled account Currently, if you do not wish to keep it or do business with 1&Internet Incany longer, you simply need to transfer the domain to another provider This is an action that you as the domain owner would have to initiate from the domain registrar of your choice Moving forward, you will no longer be billed or invoiced for any service, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has occurred with the WHOIS information listed for some of your domains Our records indicate that on 12/10/13, you had set domains to “Soft-Expire” within your accountA “Soft-Expire” means that the domain will expire (cancel out) instead on renew, at the end of its registration, as opposed to setting the domains to “Delete-Close”, which would process an immediate cancellationAt this time, of those domains have reached their expiration date and are no longer active under your nameUpon further research, I have found that you contacted us yesterday in order to remove the WHOIS info that is currently listed for the remaining domains: [redacted] , [redacted] , [redacted] , and [redacted] Our agents informed you that the domains would have to be completely canceled for your request to be processedThe reason that the info for these domains had been previously set to “Private” under the WHOIS records, and now show your info as “Public” is due to the change that you had madeWhenever a domain is set to “Soft-Expire”, it is because the owner of that domain either has decided to no longer use it at the end of the current registration, or they are planning on transferring the domain(s) to another providerRegardless of the reason, there is an auto-default setting that makes any “Private” info listed on a domain, change to “Public” within the WHOIS records once a domain is set to “Soft-Expire”The reason behind this is because if you do end up transferring the domain(s), the new gaining registrar needs to have the ability to read/see your information in order to contact you properly, and continue/finalize the requested domain transferWhen a domain transfer is attempted while having the WHOIS info set and listed as “Private”, it can cause issues if the new registrar is not able to contact the owner of the domain in question Moving forward, since you have made it very clear that you no longer wish to maintain ownership of the domains: [redacted] , [redacted] , [redacted] , and [redacted] , we will cancel them with immediate effect, so that your personal information is no longer listed under the WHOIS records associated with these particular domains Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] ***, (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the attempted charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedI have seen similar situations such as this with our company, along with many others Through the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, [redacted] , [redacted] ***, etc After investigating this matter further, I can confirm that the service has been canceled due to fraudulent activityAlong with that, we are waiving the outstanding balance of $ Moving forward, there will be no further problems in reference to you being billed by [redacted] Internet since this account has been canceled for fraudulent activityOnce more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] ***, I sincerely apologize for any inconvenience associated with the charges in question and claims to active services In regard to this particular matter, what you are explaining here sounds like fraudulent activity against you, in the way that your credit card/personal information had been compromisedWe have seen similar situations such as this with our company, along with many othersThrough the credit card/personal information being obtained elsewhere by a hacker or whoever/however it may have been, online orders and accounts are then placed with 1&1, [redacted] *** At this time, we cannot find an account associated with this email address, or your first and last nameIn order to assist you further, we would appreciate if you sent an email to: [redacted] , and reference the Customer ID Number that would be provided on the collection letter Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of this account According to our records, you had last called us on 5/26/14, after speaking to our Tech Team, you asked to speak with our Cancellation Team I can see that the agent then assisted by transferring your call to the Cancellation Team, however, there are no other notes or actions listed under your account after thatIt seems that by error the call may have been dropped, which led to no physical cancellation taking placeDue to this, the account remained active and you were invoiced in the amount of $on 5/28/ I cannot explain why our phone number would not have been listed under your bank/credit card statement, as in my experience, our Billing Team phone number along with our mailing address is associated with all charges on the statementsWe also have contact information on our website’s homepage That being said, in order to assist you with this matter, we are refunding the most recent payment of $71.88, and have issued an immediate cancellation for all services under your accountPlease allow 3-business days for this refund to be processed Moving forward, you will no longer be billed or invoiced, and your personal information is being deleted off of our system, since this account is no longer active Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I want [redacted] .com and I want 1and1.com to leave me alone so can do business elsewhere Regards, [redacted] ***
I received two notices of outstanding balance from this business, but I am not a customer with them, nor have I ever used their services before
Someone fraudulently used my credit card to obtain services with 1&When I called the company to let them know they would not let me speak with a supervisor or managerGade M [redacted] told me they could not look up the account and I should call my bank for a refundI told him I called the bank prior to calling 1&and he said he could not look up the transaction because I did not have the account number of the party who used my credit card numberIt's disheartening to see that criminals have more privacy than law abiding citizens
I canceled service from them weeks ago, and yet I have still recieved two invoices via email and one via postal mail claiming an amount was past due I have tried reaching out to them three times now and no one seems to respond to my emails
I was your loyal customer since when I got my web degreeOver the years your serive was good but too many times I had to uncheck many auto renew boxes for things I did not want or ask for and was charged forI didn't always get notified by email because your bills usually got sent to spam but I paid them anywayRecently you sent me bills I guess to my email however it is the same email that you locked me out of so how was I supposed to know I had a billYou sent me to collectionsNo bill sent to my home address don't say it too expensive to mail since you can send me junk mailI paid your dollars but I will never do business with you again and I am extremely upset that this is how you treat a long time customerAlso you might have noticed that one of the websites was for my daughter who died at in DecemberTo resolve this I am requesting that you remove all information you have on me and not to contact me ever againTurn of any auto renew boxes I have left on since I can't access my control panelDelete or remove any webname or webspaces I have with your companyCancel, delete, close out my account whatever you call itIf you sent anything to my credit report I would appreciate it if you would delete the entryThank you for your attention to this matter sincerely Jeff g [redacted] Customer I'd [redacted]
This email is to confirm that the domain names in question from under Revdex.com Complaint ID # [redacted] , have been successfully transferred from [redacted] , and are currently active under [redacted] ’s 1&accountAs previously mentioned to him as well, we will watch this account, and either waive or refund the $charges ($1.98), whichever comes first Thank you for your time, and have a great weekend [redacted] Solutions Expert Caretaker Team