Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the account you had with us In regard to this particular matter, this account was set up on 12/14/with the order of domainsThose domains were: swiottrl.com, and cetiisqu.org By default, all domains ordered are automatically set to show as public information under the WhoIs Domain Records unless otherwise requested/changed by the domain ownerOn 1/15/you received your invoice for the purchase of these domains in the amount of $17.98, that payment was processed on 1/20/14, and on 2/21/ you issued a Chargeback by disputing the payment in questionWhile this dispute was investigated, there was suspicious activity found, which our Fraud Team then looked into furtherOur Fraud Team confirmed that this was a fraudulent account due to the act of bad addresses being collected through the serviceThey attempted to contact you via phone, and the email which was provided under this account: [redacted] Due to this, the account was eventually canceled If you feel that you received abusive conversation over the phone, this is something that I can only apologize for, but I will submit an internal case to have the agent you spoke with on the Fraud Team reprimanded, as no matter what the status/action of an account is, every call should be handled with a professional dictionAs far as any letters you sent are concerned, we in the Customer Care side of things for handling the customer accounts via email and or phone, do not have access to any records of the letters received by the companyFor that, I again apologize At this time, if you wish to regain ownership of the domains: [redacted] , and [redacted] , you will have to purchase them with a new provider once they finish going through their [redacted] regulated Expiration and Redemption PeriodOur research indicates that these domains will be available around the dates of 3/1/to 3/7/ Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Since they transferred all tech support to overseas – Philippines to be more specific, the service has been a fiasco! My website stopped working – the server is no properly reporting the HTTP codes upon requests, not to mention that HTACCESS coding support is ludicrous… I have spoken with L1, L2, and they have even escalated to Administrators (which is only accessible internally by emails), but the problems still unsolved and they simply don’t care at allOnce they put you on hold, forget about it, after over 1h waiting the line just get disconnected and don't expect any call back! If you only use the hosting for basic website pages (HTML/CSS only) and email, it may be a suitable service, but anything beyond that, do yourself a favor and find another Service Provider because 1andis DEFINITELY NOT for you
I am reporting a severely fraudulent company for the following reasons: Their website has no access to help besides an outdated help page, no contact emails, phone numbers wile logged into accounts I transferred my domain to this hosting provider they supposedly sent out a confirmation letter to the email address to verify my email to my account as required by ICANN but I have yet to receive any letter I had to search through [redacted] to find their [redacted] number which is supposedly for support when I called the company and said why isn't my host up they told me it was because I didn't confirm so I asked if they could send out another E-mail the rep told me they will send out a new one and it should take up to hours for me to receive the E-mail it has been over hours now and still no sign of the email in my inbox or spam mail box also I ordered the 1andlocal listings program and the page to cancel the item was grayed out and uncheckable and there's a message saying I need to
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here I am sorry that our Technical Support agents were not able to assist further with this matter, as your issue was related to a bug in our system that could only be handled by our System Administrators working behind the scenesIn regard to the email that I sent earlier to the address on file ( [redacted] ), we have regained access into your account with the new password that I provided to youOnce you have logged back into your account, you will be able to change the password back to anything that you wish That being said, referencing my email from yesterday, we have also issued free months of hosting to your account, which means that you are covered free of charge up until 3/23/ Once more, we apologize for any inconvenience that you have experienced Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
1&Internet was recommended to our graduating portfolio class as a good choice for buying a cheap domainWhile I've never had a problem with my website or anything technical, 1&1's billing practices have caused me major headachesI decided I wanted to cancel my subscription this year since I wanted to experiment with other options such as WordPressHowever when I tried to cancel my 1&subscription in January, they sent several emails threatening to send my information to a debt collection agency if I didn't pay the yearly feeI assumed they were merely scare tactics and ignored themHowever, last week I actually received a notice from a debt collector in the mail demanding that I pay $It turns out that 1&1's terms and conditions require you to cancel at least days in advance of your renewal dateThis is pretty standard with most year-long contracts, but the problem is that those terms and conditions are difficult to find on the 1&website, and they do not send you any type of contract or document that explains this policyIt's rather difficult to adhere to a policy if you're unaware that it existsI've decided to pay the fee because I don't feel like getting into a lengthy, potentially expensive legal battleIt's not that I can't afford to pay the fee-- I canThat's not the issueThe issue is that this company seems to be going out of its way to trick its customers into agreeing to something that they're not aware they're agreeing toI've never encountered a business that has gone to such extremes to threaten its customersI've been reading some of the Revdex.com customer reviews of 1&1, and the majority (percent) are extremely negativeThey've also received a total of customer complaintsMany customers describe similar experiences to the one I'm having nowI suspect that the only reason 1&has an A rating on Revdex.com is because the company has responded to most of the complaintsHowever, just responding to a complaint doesn't prove any commitment to changing practicesI strongly recommend against using 1&1, and encourage everyone to pass this information on to anyone you know who is thinking about setting up a website
On 7/26/16, I received an invoice for contract # [redacted] for $119.88, stating my credit card would be charged that full amount for annual billing I called that afternoon and spoke with Joe, and requested that my contract be changed to $monthly billinghe stated he didn't know how to do the change, and put me on hold for a long timeCame back on the line, and said the entire amount would have to be billed, and I would receive a refund for months, and the monthly billing would beginMy credit card WAS charged the full amount I called back on 7/26/16, to confirm that my refund was processed, and the representative I spoke with put me on hold for a long time, and said that in order for the billing option to be changed to monthly, she was going to escalate the matter to a second level supervisorI asked when my refund would be processed, and she said it would happen automatically, and I'd receive another updated invoice by 7/28/ I receive an email from 1and1.c
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:One I cannot ger back into that domain and no where does it say I am going to be charged for some bt service I didn't sign up for Regards, [redacted]
This website is the owner/operator of www[redacted] .comBecause of this website my personal cell phone number, my current address, and my mother's address is listed on the internet for all to seeThis website allows users to look up any number, cell or landline, free of charge without creating a user profileMy family goes to great lengths to protect ourselves for multiple reasons and this website has undone our years of efforts in just moments By placing my personal information on the internet, they are putting my family at risk for being physically harmedI'm not sure if or how this website is legal, and it does not give an option for individuals to request their information removedI'm not sure how they got my information but I should have the right to have it removed but they are denying me that option
Dear [redacted] ***, I sincerely apologize for any inconvenience that has been caused According to our records, the account in question is listed under the ownership of [redacted] ***, on a UK based accountTheir issue has been escalated to the proper team that handles these types of issues in the UK, for the UK based accounts under 1&Internet Limited, not 1&Internet Inc (US) Unfortunately, any Revdex.com complaints that are filed, are in reference to, and for the assistance with a US based service/companyThe UK equivalent to a Revdex.com Complaint is to file a complaint with Trading Standards Due to this matter being filed against a UK based account with 1&Internet Limited, there is nothing that we can offer through this Revdex.com Complaint Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I have been a customer of 1&Internet for yearsOne year ago I removed my hosting, leaving only my domain registration with 1&My domain expired and I called customer service to renew my domain and the customer service agent (and I use the term customer service very loosely) refused to transfer me to a supervisor or anyone who could help meHer answer to why she was unable to renew my domain was that I "never should have stopped hosting" with 1&She stated that until I paid hosting for the past year, the time during which I have hosted elsewhere, she would be unable to renew my domainI am losing business daily while this remains unresolvedMy entire business revolves around my being able to access my email, which uses my domainIt seems to me that given that I cancelled hosting services they can not legally require me to pay for such services for the past year simply to renew my domainThey have hijacked my domain, I am unable to renew itI can not forward my
Dear [redacted] I sincerely apologize for any inconvenience associated with this account Regarding our conversation today (9/9/16), this email confirms that we have waived the balance of $for the unwanted hosting packageAlong with that, we are in the process of refunding the $charge associated with the hosting feature that was accidentally ordered last year when the domain names were registeredPlease allow 3-business days for this refund to be received Per your request, we are going to downgrade your account to an Instant Domain package, so that the only active features are the domains: [redacted] , and [redacted] , which were reactivated earlier this morning after having been canceledOnce this action has been processed, I will contact you again to confirm it Moving forward, after these changes have been made, you will no longer be invoiced for the unwanted hosting package, as only the domain names will be registered within the account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
On I purchased a basic one year subscription from 1and1.com for a great price on their hostingPart of which was the ability to create business e-mails [email protected] When registering those e-mails there was the option for an antivirus and junk removal for the e-mail addresses I created, these were automatically checkedOn I received an invoice for e-mail addresses for months of service for antivirus resulting in a charge of I immediately e-mailed the company about the mischarge, no one upon signing up was there a notice of a fee charge for the antivirus and junk removal as well I have only had this service for a month, not I e-mailed the company again today telling them they need to immediately reverse the charge, as I still see it pending on my bank account, and have had no response from the company
---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Oct 30, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Wed, Oct 29, at 10:AM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: "[email protected]" [redacted] Hi Guys, I finally spoke with someone at 1&who was helpfulIt is my belief that they have cancelled the account and removed me from collectionsFinally, yesterday, someone told me it was "non-reporting" collections- and that makes a differenceI have exceptionally good credit; to feel threatened by this company for this reason really set me offThey emailed with a cancellation notice yesterday, and I tried to login to the account todayIt says it was deleted, so I hope everything is taken care of now Thanks for your help [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account Our records indicate that the outstanding balance of $had been waived by the previous agent that you spoke with on 4/29/Along with that, in order to avoid any other issues regarding payments of any kind, we have set an immediate cancellation on this account Moving forward, you will no longer be billed or invoiced for this canceled serviceOnce more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
I signup for a web hosting package When I went to park my domain I had to switch ownership to ! and hosting I did not want to host with them and get a full refund I was told I would get that Then I received an email saying that my contract has been re-activated and have not received my refund
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for the inconvenience associated with this account As per our Case History listed under this account, an agent you spoke with earlier today has confirmed, just as I previously had, that the account has in fact been canceled, and there is a $balance, since I have waived the past invoice that was due Once an account has been canceled, it usually takes 7- days for the login functionality to no longer workThe reason that occurs, is so that a customer who may have canceled their account, but still has an open balance, can login, and update the credit card information to make their final payment, or in fact to receive a pro-rated refundI apologize if this is an inconvenience, as it is a system limitation and process that I cannot override or physically manipulate In regard to the domain: [redacted] , it is not 1&Internet Incwhich is not allowing you to transfer the name to another provider until days past the initial registration dateThat particular matter and regulation, is held and maintained by ICANN, the over governing company of all domainsDue to it being an ICANN rule and regulation, not one implemented by 1&Internet Inc., we do not have the ability to move around it, in order to facilitate the transfer to another provider at this timeI am sincerely sorry for that being the case, but it is something that we do not have the authority to processNow that your domain has been set to close immediately, as per your request earlier today, you may purchase it with another provider once it goes through the ICANN Redemption process Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In regard to our conversation this morning, this confirms that we have canceled all of the extra features under this accountAt this time, only the Unlimited Hosting package, and the domain name: [redacted] .com have been left active within your accountThe hosting service is billed at $per month, and the annual registration of the domain name is included for free within your hosting package Due to the inconvenience that had been caused by this, we are refunding all of the invoices which have been charged during the life of this accountPlease allow 3-business days for a refund in the amount of $to be processed to the [redacted] address of: [redacted] @***.com In order to assist you further with this matter, I have also canceled both of the other accounts that were in your name and had not been utilizedEach of these accounts had been charged a total of $each, totaling in the amount of $between them That being said, you will receive a total refund in the amount of $between all of these accounts, within 3-business days Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In regard to the notification you received about the payment, this was an automated message which was generated while the system was in the process of clearing the balance due under this accountThe information provided within the previous email as well as this one can be printed out if for any reason you need a physical copy That being said, there is no credit bureau that would have any record of this, nor would it show up on any other Collection Agency records, as the notifications sent out by them for us, are to instill a sense of urgency in order for outstanding balances to be rectified, there is no actual mark or record of this reported by them onto your credit score/report In other words, if you had not contacted anyone in regard to this matter, and the balance remained outstanding, it would never be reflected on your credit report being pulledAll this would have done, is stop you from ordering any new services through 1&Internet later on down the line, until the balance was resolved As previously mentioned, this account has been canceled, and the balance of $has been completely cleared from the records of [redacted] and 1&InternetThis balance having been owed at one point or another, whether accurate or incorrect, does not physically show up on any records We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business should clearly outline the cancellation procedure when we sign up for the serviceIt was clear that the support services team did not know the cancellation policy and misguided me on the processAs someone who travels frequently, I would prefer to do business with a company where cancellation procedures are not cumbersomeI disagree with the business that you have to contact each department separatelyOnce we contact support or customer care team, they should be able to resolve the issues faced by the customerOtherwise, they are simply a post box and not a customer care team My last issue is that I wrote to the complaints department and never received a response from them The business should respond without the customer having to escalate the process of seeking clarificationsThat said, I am happy with the refund but not with the service level and response Regards, [redacted]
We've called this place repeatedly and cancelled ALL services and they continue to contact us for renewal payment
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the account you had with us In regard to this particular matter, this account was set up on 12/14/with the order of domainsThose domains were: swiottrl.com, and cetiisqu.org By default, all domains ordered are automatically set to show as public information under the WhoIs Domain Records unless otherwise requested/changed by the domain ownerOn 1/15/you received your invoice for the purchase of these domains in the amount of $17.98, that payment was processed on 1/20/14, and on 2/21/ you issued a Chargeback by disputing the payment in questionWhile this dispute was investigated, there was suspicious activity found, which our Fraud Team then looked into furtherOur Fraud Team confirmed that this was a fraudulent account due to the act of bad addresses being collected through the serviceThey attempted to contact you via phone, and the email which was provided under this account: [redacted] Due to this, the account was eventually canceled If you feel that you received abusive conversation over the phone, this is something that I can only apologize for, but I will submit an internal case to have the agent you spoke with on the Fraud Team reprimanded, as no matter what the status/action of an account is, every call should be handled with a professional dictionAs far as any letters you sent are concerned, we in the Customer Care side of things for handling the customer accounts via email and or phone, do not have access to any records of the letters received by the companyFor that, I again apologize At this time, if you wish to regain ownership of the domains: [redacted] , and [redacted] , you will have to purchase them with a new provider once they finish going through their [redacted] regulated Expiration and Redemption PeriodOur research indicates that these domains will be available around the dates of 3/1/to 3/7/ Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Since they transferred all tech support to overseas – Philippines to be more specific, the service has been a fiasco! My website stopped working – the server is no properly reporting the HTTP codes upon requests, not to mention that HTACCESS coding support is ludicrous… I have spoken with L1, L2, and they have even escalated to Administrators (which is only accessible internally by emails), but the problems still unsolved and they simply don’t care at allOnce they put you on hold, forget about it, after over 1h waiting the line just get disconnected and don't expect any call back! If you only use the hosting for basic website pages (HTML/CSS only) and email, it may be a suitable service, but anything beyond that, do yourself a favor and find another Service Provider because 1andis DEFINITELY NOT for you
I am reporting a severely fraudulent company for the following reasons: Their website has no access to help besides an outdated help page, no contact emails, phone numbers wile logged into accounts I transferred my domain to this hosting provider they supposedly sent out a confirmation letter to the email address to verify my email to my account as required by ICANN but I have yet to receive any letter I had to search through [redacted] to find their [redacted] number which is supposedly for support when I called the company and said why isn't my host up they told me it was because I didn't confirm so I asked if they could send out another E-mail the rep told me they will send out a new one and it should take up to hours for me to receive the E-mail it has been over hours now and still no sign of the email in my inbox or spam mail box also I ordered the 1andlocal listings program and the page to cancel the item was grayed out and uncheckable and there's a message saying I need to
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience that has been caused here I am sorry that our Technical Support agents were not able to assist further with this matter, as your issue was related to a bug in our system that could only be handled by our System Administrators working behind the scenesIn regard to the email that I sent earlier to the address on file ( [redacted] ), we have regained access into your account with the new password that I provided to youOnce you have logged back into your account, you will be able to change the password back to anything that you wish That being said, referencing my email from yesterday, we have also issued free months of hosting to your account, which means that you are covered free of charge up until 3/23/ Once more, we apologize for any inconvenience that you have experienced Thank you David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
1&Internet was recommended to our graduating portfolio class as a good choice for buying a cheap domainWhile I've never had a problem with my website or anything technical, 1&1's billing practices have caused me major headachesI decided I wanted to cancel my subscription this year since I wanted to experiment with other options such as WordPressHowever when I tried to cancel my 1&subscription in January, they sent several emails threatening to send my information to a debt collection agency if I didn't pay the yearly feeI assumed they were merely scare tactics and ignored themHowever, last week I actually received a notice from a debt collector in the mail demanding that I pay $It turns out that 1&1's terms and conditions require you to cancel at least days in advance of your renewal dateThis is pretty standard with most year-long contracts, but the problem is that those terms and conditions are difficult to find on the 1&website, and they do not send you any type of contract or document that explains this policyIt's rather difficult to adhere to a policy if you're unaware that it existsI've decided to pay the fee because I don't feel like getting into a lengthy, potentially expensive legal battleIt's not that I can't afford to pay the fee-- I canThat's not the issueThe issue is that this company seems to be going out of its way to trick its customers into agreeing to something that they're not aware they're agreeing toI've never encountered a business that has gone to such extremes to threaten its customersI've been reading some of the Revdex.com customer reviews of 1&1, and the majority (percent) are extremely negativeThey've also received a total of customer complaintsMany customers describe similar experiences to the one I'm having nowI suspect that the only reason 1&has an A rating on Revdex.com is because the company has responded to most of the complaintsHowever, just responding to a complaint doesn't prove any commitment to changing practicesI strongly recommend against using 1&1, and encourage everyone to pass this information on to anyone you know who is thinking about setting up a website
On 7/26/16, I received an invoice for contract # [redacted] for $119.88, stating my credit card would be charged that full amount for annual billing I called that afternoon and spoke with Joe, and requested that my contract be changed to $monthly billinghe stated he didn't know how to do the change, and put me on hold for a long timeCame back on the line, and said the entire amount would have to be billed, and I would receive a refund for months, and the monthly billing would beginMy credit card WAS charged the full amount I called back on 7/26/16, to confirm that my refund was processed, and the representative I spoke with put me on hold for a long time, and said that in order for the billing option to be changed to monthly, she was going to escalate the matter to a second level supervisorI asked when my refund would be processed, and she said it would happen automatically, and I'd receive another updated invoice by 7/28/ I receive an email from 1and1.c
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:One I cannot ger back into that domain and no where does it say I am going to be charged for some b
t service I didn't sign up for Regards, [redacted]
This website is the owner/operator of www[redacted] .comBecause of this website my personal cell phone number, my current address, and my mother's address is listed on the internet for all to seeThis website allows users to look up any number, cell or landline, free of charge without creating a user profileMy family goes to great lengths to protect ourselves for multiple reasons and this website has undone our years of efforts in just moments By placing my personal information on the internet, they are putting my family at risk for being physically harmedI'm not sure if or how this website is legal, and it does not give an option for individuals to request their information removedI'm not sure how they got my information but I should have the right to have it removed but they are denying me that option
Dear [redacted] ***, I sincerely apologize for any inconvenience that has been caused According to our records, the account in question is listed under the ownership of [redacted] ***, on a UK based accountTheir issue has been escalated to the proper team that handles these types of issues in the UK, for the UK based accounts under 1&Internet Limited, not 1&Internet Inc (US) Unfortunately, any Revdex.com complaints that are filed, are in reference to, and for the assistance with a US based service/companyThe UK equivalent to a Revdex.com Complaint is to file a complaint with Trading Standards Due to this matter being filed against a UK based account with 1&Internet Limited, there is nothing that we can offer through this Revdex.com Complaint Once more, we apologize for any inconvenience that has been caused here David M [redacted] Customer Care 1&Internet Inc http://www.1and1.com
I have been a customer of 1&Internet for yearsOne year ago I removed my hosting, leaving only my domain registration with 1&My domain expired and I called customer service to renew my domain and the customer service agent (and I use the term customer service very loosely) refused to transfer me to a supervisor or anyone who could help meHer answer to why she was unable to renew my domain was that I "never should have stopped hosting" with 1&She stated that until I paid hosting for the past year, the time during which I have hosted elsewhere, she would be unable to renew my domainI am losing business daily while this remains unresolvedMy entire business revolves around my being able to access my email, which uses my domainIt seems to me that given that I cancelled hosting services they can not legally require me to pay for such services for the past year simply to renew my domainThey have hijacked my domain, I am unable to renew itI can not forward my
Dear [redacted] I sincerely apologize for any inconvenience associated with this account Regarding our conversation today (9/9/16), this email confirms that we have waived the balance of $for the unwanted hosting packageAlong with that, we are in the process of refunding the $charge associated with the hosting feature that was accidentally ordered last year when the domain names were registeredPlease allow 3-business days for this refund to be received Per your request, we are going to downgrade your account to an Instant Domain package, so that the only active features are the domains: [redacted] , and [redacted] , which were reactivated earlier this morning after having been canceledOnce this action has been processed, I will contact you again to confirm it Moving forward, after these changes have been made, you will no longer be invoiced for the unwanted hosting package, as only the domain names will be registered within the account Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
On I purchased a basic one year subscription from 1and1.com for a great price on their hostingPart of which was the ability to create business e-mails [email protected] When registering those e-mails there was the option for an antivirus and junk removal for the e-mail addresses I created, these were automatically checkedOn I received an invoice for e-mail addresses for months of service for antivirus resulting in a charge of I immediately e-mailed the company about the mischarge, no one upon signing up was there a notice of a fee charge for the antivirus and junk removal as well I have only had this service for a month, not I e-mailed the company again today telling them they need to immediately reverse the charge, as I still see it pending on my bank account, and have had no response from the company
---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Oct 30, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Wed, Oct 29, at 10:AM Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: "[email protected]" [redacted] Hi Guys, I finally spoke with someone at 1&who was helpfulIt is my belief that they have cancelled the account and removed me from collectionsFinally, yesterday, someone told me it was "non-reporting" collections- and that makes a differenceI have exceptionally good credit; to feel threatened by this company for this reason really set me offThey emailed with a cancellation notice yesterday, and I tried to login to the account todayIt says it was deleted, so I hope everything is taken care of now Thanks for your help [redacted] ***
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account Our records indicate that the outstanding balance of $had been waived by the previous agent that you spoke with on 4/29/Along with that, in order to avoid any other issues regarding payments of any kind, we have set an immediate cancellation on this account Moving forward, you will no longer be billed or invoiced for this canceled serviceOnce more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
I signup for a web hosting package When I went to park my domain I had to switch ownership to ! and hosting I did not want to host with them and get a full refund I was told I would get that Then I received an email saying that my contract has been re-activated and have not received my refund
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for the inconvenience associated with this account As per our Case History listed under this account, an agent you spoke with earlier today has confirmed, just as I previously had, that the account has in fact been canceled, and there is a $balance, since I have waived the past invoice that was due Once an account has been canceled, it usually takes 7- days for the login functionality to no longer workThe reason that occurs, is so that a customer who may have canceled their account, but still has an open balance, can login, and update the credit card information to make their final payment, or in fact to receive a pro-rated refundI apologize if this is an inconvenience, as it is a system limitation and process that I cannot override or physically manipulate In regard to the domain: [redacted] , it is not 1&Internet Incwhich is not allowing you to transfer the name to another provider until days past the initial registration dateThat particular matter and regulation, is held and maintained by ICANN, the over governing company of all domainsDue to it being an ICANN rule and regulation, not one implemented by 1&Internet Inc., we do not have the ability to move around it, in order to facilitate the transfer to another provider at this timeI am sincerely sorry for that being the case, but it is something that we do not have the authority to processNow that your domain has been set to close immediately, as per your request earlier today, you may purchase it with another provider once it goes through the ICANN Redemption process Once more, we apologize for any inconvenience that has been caused here [redacted] Customer Care 1&Internet Inc http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with this account In regard to our conversation this morning, this confirms that we have canceled all of the extra features under this accountAt this time, only the Unlimited Hosting package, and the domain name: [redacted] .com have been left active within your accountThe hosting service is billed at $per month, and the annual registration of the domain name is included for free within your hosting package Due to the inconvenience that had been caused by this, we are refunding all of the invoices which have been charged during the life of this accountPlease allow 3-business days for a refund in the amount of $to be processed to the [redacted] address of: [redacted] @***.com In order to assist you further with this matter, I have also canceled both of the other accounts that were in your name and had not been utilizedEach of these accounts had been charged a total of $each, totaling in the amount of $between them That being said, you will receive a total refund in the amount of $between all of these accounts, within 3-business days Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In regard to the notification you received about the payment, this was an automated message which was generated while the system was in the process of clearing the balance due under this accountThe information provided within the previous email as well as this one can be printed out if for any reason you need a physical copy That being said, there is no credit bureau that would have any record of this, nor would it show up on any other Collection Agency records, as the notifications sent out by them for us, are to instill a sense of urgency in order for outstanding balances to be rectified, there is no actual mark or record of this reported by them onto your credit score/report In other words, if you had not contacted anyone in regard to this matter, and the balance remained outstanding, it would never be reflected on your credit report being pulledAll this would have done, is stop you from ordering any new services through 1&Internet later on down the line, until the balance was resolved As previously mentioned, this account has been canceled, and the balance of $has been completely cleared from the records of [redacted] and 1&InternetThis balance having been owed at one point or another, whether accurate or incorrect, does not physically show up on any records We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business should clearly outline the cancellation procedure when we sign up for the serviceIt was clear that the support services team did not know the cancellation policy and misguided me on the processAs someone who travels frequently, I would prefer to do business with a company where cancellation procedures are not cumbersomeI disagree with the business that you have to contact each department separatelyOnce we contact support or customer care team, they should be able to resolve the issues faced by the customerOtherwise, they are simply a post box and not a customer care team My last issue is that I wrote to the complaints department and never received a response from them The business should respond without the customer having to escalate the process of seeking clarificationsThat said, I am happy with the refund but not with the service level and response Regards, [redacted]