Complaint: [redacted] I am rejecting this response because:you are writing in your website that you have 24/support but this is not trueyou only have 24/phone pickups but not supportmy email was down for days I lost a lot of businessi only asked you to move my domain name from package to a different it should work in a few seconds - by fact it took days and I wasn't helpedi told you that I would pay 1000$ to bring back my emailbut you were closed for holidays days and you are writing that you are open 24/its a shame Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more than satisfactory to meThank you for the response and actions taken Regards, [redacted]
I made the mistake of giving this company my information After realizing my mistake I called them same day to make sure that my services with them were cancelled Their customer service failed to help me through levels of support and a minute phone call then hung up on me, but I had the cancellation in writing so I was not worried, but didn't want them to charge me so I promptly cancelled my credit card This is when the harassment started I think I got about emails and letters from them, over a couple months When I finally took the time to remind them (in letter) that they had sent me a cancellation letter the day of their service initiation with me, and attached that to the letter I sent them, they promptly sent my account to collections This company is terrible and makes in hard to work with them to resolve the issue as they have no email address or phone number for customer support on their website It is too late for me, but be aware that this company is trying to rip you off and will do everything in their power to get money but never admit that they messed up
A while back I filed a complaint against this company for using my debt card for an on-line purchase which I did not make or ever contact this company for any of its services Due to the fact that they fraudulently used by debt card and a purchase was made on my bank account I ended up having to get the transaction straightened out and credit back to my account and apply for a new card Now they are contacting me by mail and stating I owe them and invoice which is past due in the amount of $only to be paid with a credit card Also I wonder if they sold my contact information on a list as I now receive mail from [redacted] out of Niagara Falls, NY which I have never had contact with either and the business are somewhat alike
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In order to assist you with this matter, we are removing your account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ 71.55, that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
? Because I had lost/misplaced my debit card (the payment source of record on my 1andaccount), I notified the bank ( [redacted] ***) of the lossThe lost card was blocked while a new card was being issuedWhen 1andwas unable to process a domain renewal for the domain [redacted] .com using the original debit card, I notified them of the lost card and said that I would update my payment source as soon as I received my new cardIn the meantime the domain [redacted] .com expiredA Colorado company called [redacted] , using "domain grabber" software took control of the domainIn order to return control of the domain to my account, [redacted] is demanding payment in the amount of $ 1andshould never have allowed the domain [redacted] .com to be "grabbed" by a third party when I had assured them that my payment information would be updated as soon as I received my new debit cardThe domain [redacted] .com is based on a personal name, my son's nameNo one else has legal claim to i
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Your company still refuses to email me my FTP files, I will not be downloading anything from your siteI now have emails that state you uploaded a virus into my files On top of this, you refused my domain transfer- I do not want to do business with you ever again and you are refusing my right to move my business I want my files emailed to me and I want my domain released immediatelyI am still awaiting my refund and I will not accept anything until all the terms are metI am really tired of being scammed by your company as no one has contacted me to ensure I get my files at all, they just keep loading viruses and then sending links telling me to download it myself I do not trust your company, the Revdex.com is an intermediary and they can deal with this issue Regards, [redacted]
Horrible customer service When you try to cancel it, they give you a horrible runaround Very cheap and unprofessional tactics Do yourself a favor and pick a different company This one is extremely sleezy
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account. In order to assist you with this unfortunate situation, we are pulling and waiving the overall balance of $36.93 from our Collections Team. This means that there are no longer any locks on your account that will keep you from transferring the domain names. Along with that, I have added 6 free months of service under this account in order to give you ample time to back up any files you may have, and successfully transfer your domain names to another provider. This means that everything will covered free of charge up until 7/21/16. Afterwards, the cancellation of any remaining features will be processed. To transfer the domains, you will just simply need to contact the provider in which you want to move them to, and initiate the transfers from their side. Once this has started, we will be able to release the domains via a transfer to that other registrar. The process of transferring a domain can last between 3-5 days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time. For your records, listed below are the authorization codes that you will also need in order to transfer your domains. [redacted] .com - authorization code: [redacted] .org - authorization code: [redacted] .com - authorization code: [redacted] I am not quite sure what number(s) you had attempted to contact us through, and I am not aware of any phone issues having occurred, however, if you end up requiring additional assistance with transferring your domains away, please contact our Tech Team by phone at: ###-###-####. That being said, due to the referenced phone issues that you had experienced, I am submitting a case to have one of our Technical Agents contact you regarding any further support that you may require. Once more, we apologize for any inconvenience that has been caused here. Thank you. David M [redacted] Customer Care 1&1 Internet Inc. http://www.1and1.com
This company does not cancel!I had cancelled one year ago and thought was cancelledStarted getting collection notices from 3rd party collection agencyI had to pay the amount due that I should not have had to pay So I filled out the cancellation forms and they still didn't cancel after notices of upcoming information about account On March this year, I got this email from them Dear [redacted] **., This e-mail serves as confirmation of the cancellation of your 1&Unlimited package as of 03/06/We will deactivate all package features on this date The following domains/features are included in your package and will be cancelled: Customer ID [redacted] Contract ID [redacted] The auto-renew feature will be disabled for this domain as of 03/06/The domain registration will not renew once it has reached the end of its current registration I even called the customer support line and said to cancel and they still do not cancel!! Please tell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, ***
I have multiple accounts with 1&and some of the websites I did not want to renew I gave them my credit card info for the ones I wanted to renew, and the others they sent to collections I did call about the one I did want and they said they updated the info and everything was fine However they sent that ont to collections I didn't want to pay for the other domains because I did not want them anymore and did not want to renew them Because I didn't renew them they sent it to collections and added a fee So now they are trying to collect on something that I do not want to renewI have multiple domain names but I only wanted to keep one and and hosting but the collection agency said I had to pay the whole bill before moving forward So I have to pay for the ones I don't want in order to use the ones I want Plus they are adding fees to something that expired and I no longer useI paid up front for a year and I should be penalized for not renewing, Desired Settlemen
1andemailed me information to wire a payment to them for my domains renewal feeI sent the payment via [redacted] to the account they gave meI have the receipt and tracking number [redacted] confirmed that the money was credited1andinsist that they received nonpayment and I will have to pay again!! They have locked me out of my domains and threatened to confiscate /terminate them UNLESS I PAY AGAINI paid over $164.00, I followed their instruction and provided them with the receiptThey now claim to NOT accept wired payment and is forcing me to update billing information for automated debit " I had this setup before and the billed me randomly and erroneously,so I opt for wired transferI would like you to investigate this matter, as I will be following up with consumer affairs and the states attorney This is fraud and extortionI have a record of all communicationI look forward to your feedbackThey also refuse to cancel a hosting service that I did not request
Never have any business with 1&I don't want to renew the websiteBut they told me they have renew the website with noticeAnd they send the my information to Collection company because they can not charge me without my credit card informationNegative!!!
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domains under your account This serves as your record of confirmation that I have brought this matter, and all filed cases/documentation from you to the attention of our Legal Team so that they can reach out to you, and take over for this unfortunate situationI am sorry that I was not able to further assist you due to the severity of these circumstances Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
I purchased a domain with 1& One week ago, I noticed my website was down due to a domain issueI contacted 1&about the issueI asked several times to speak with a supervisor regarding the issue and I was denied I was told my account was in collection To say the least, I never received an email asking for payment to renew my domain, I received no telephone callsI received no letters from this company about a renewal of my domain To date, the domain is up for saleI believe there are unethical practices being carried out by this company I need them to fix this chaos they have created
Stay awayNo, reallyI had a domain with them and received a letter of a threat for collections since my credit card charge didn't go throughThe thing is thisI wasn't able to cancel my domain since their complex flow of cancelling a product doesn't workThe cancellation site shows "oops cannot display" etcI thought that I'll be fine since my credit card won't go through...But now I receive a collection letterTheir cancellation site goes downand you pay for itGreat
Dear [redacted] ***, (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections According to our records, this account had renewed for you every months, since its inception in January of At this time, the account has already been canceled from your contacting the Cancellation Team, and we are removing the outstanding balance from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ 71.33, that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I first comment on Revdex.com, because 1andcommented on that in their letter to me I want to thank Revdex.com to take on the case Because of that I have received several letters addressing the matter by 1and This did not happen before that dispise I had emailed them around emailed, always keeping a professional and civilized toneI am living overseas, and I got the impression 1andmeans Revdex.com are for US businesses, but even so they are willing to respondI think the matter concerns business in the US to a very large degree and about very important matters for other US based businessesIn my opinion a bad treatment of customers over the internet by one company can jeopardize other US businessesI have received several letters from 1andThey have written me and told me they have cancelled all my accounts with them and they will not charge me any moreThat is of course a good thingIt remains to see wether they will keep this promiseI have also received pdf files where the company has made invoices showing they have cancelled the invoicesThat is a good thingHowever they have already charged my credit card, and I have not actually seen any money Regards, [redacted]
This company will continue to harass and charge your card even when you call, email and send multiple correspondences to cancel the accountThis company is a complete scam with zero lack of customer serviceTHIS COMPANY SHOULD BE SHUT DOWN FOR UNETHICAL SERVICE!! Save yourself a lot of stress and go elsewhere! The customer service person who PROMISED would not charge my card did so a couple days later and renewed my service!! Completely unethical! Now I am still being HARASSED after telling this company multiple time to stop contacting meSeriously the worst domain/web hosting company I have ever worked with
Complaint: [redacted] I am rejecting this response because:you are writing in your website that you have 24/support but this is not trueyou only have 24/phone pickups but not supportmy email was down for days I lost a lot of businessi only asked you to move my domain name from package to a different it should work in a few seconds - by fact it took days and I wasn't helpedi told you that I would pay 1000$ to bring back my emailbut you were closed for holidays days and you are writing that you are open 24/its a shame Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more than satisfactory to meThank you for the response and actions taken Regards, [redacted]
I made the mistake of giving this company my information After realizing my mistake I called them same day to make sure that my services with them were cancelled Their customer service failed to help me through levels of support and a minute phone call then hung up on me, but I had the cancellation in writing so I was not worried, but didn't want them to charge me so I promptly cancelled my credit card This is when the harassment started I think I got about emails and letters from them, over a couple months When I finally took the time to remind them (in letter) that they had sent me a cancellation letter the day of their service initiation with me, and attached that to the letter I sent them, they promptly sent my account to collections This company is terrible and makes in hard to work with them to resolve the issue as they have no email address or phone number for customer support on their website It is too late for me, but be aware that this company is trying to rip you off and will do everything in their power to get money but never admit that they messed up
A while back I filed a complaint against this company for using my debt card for an on-line purchase which I did not make or ever contact this company for any of its services Due to the fact that they fraudulently used by debt card and a purchase was made on my bank account I ended up having to get the transaction straightened out and credit back to my account and apply for a new card Now they are contacting me by mail and stating I owe them and invoice which is past due in the amount of $only to be paid with a credit card Also I wonder if they sold my contact information on a list as I now receive mail from [redacted] out of Niagara Falls, NY which I have never had contact with either and the business are somewhat alike
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections In order to assist you with this matter, we are removing your account from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ 71.55, that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service We apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
? Because I had lost/misplaced my debit card (the payment source of record on my 1andaccount), I notified the bank ( [redacted] ***) of the lossThe lost card was blocked while a new card was being issuedWhen 1andwas unable to process a domain renewal for the domain [redacted] .com using the original debit card, I notified them of the lost card and said that I would update my payment source as soon as I received my new cardIn the meantime the domain [redacted] .com expiredA Colorado company called [redacted] , using "domain grabber" software took control of the domainIn order to return control of the domain to my account, [redacted] is demanding payment in the amount of $ 1andshould never have allowed the domain [redacted] .com to be "grabbed" by a third party when I had assured them that my payment information would be updated as soon as I received my new debit cardThe domain [redacted] .com is based on a personal name, my son's nameNo one else has legal claim to i
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Your company still refuses to email me my FTP files, I will not be downloading anything from your siteI now have emails that state you uploaded a virus into my files On top of this, you refused my domain transfer- I do not want to do business with you ever again and you are refusing my right to move my business I want my files emailed to me and I want my domain released immediatelyI am still awaiting my refund and I will not accept anything until all the terms are metI am really tired of being scammed by your company as no one has contacted me to ensure I get my files at all, they just keep loading viruses and then sending links telling me to download it myself I do not trust your company, the Revdex.com is an intermediary and they can deal with this issue Regards, [redacted]
Horrible customer service When you try to cancel it, they give you a horrible runaround Very cheap and unprofessional tactics Do yourself a favor and pick a different company This one is extremely sleezy
Dear [redacted] (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with your account. In order to assist you with this unfortunate situation, we are pulling and waiving the overall balance of $36.93 from our Collections Team. This means that there are no longer any locks on your account that will keep you from transferring the domain names. Along with that, I have added 6 free months of service under this account in order to give you ample time to back up any files you may have, and successfully transfer your domain names to another provider. This means that everything will covered free of charge up until 7/21/16. Afterwards, the cancellation of any remaining features will be processed. To transfer the domains, you will just simply need to contact the provider in which you want to move them to, and initiate the transfers from their side. Once this has started, we will be able to release the domains via a transfer to that other registrar. The process of transferring a domain can last between 3-5 days, which is a process that we do not have the ability to expedite, as it is ICANN policy that can cause this waiting time. For your records, listed below are the authorization codes that you will also need in order to transfer your domains. [redacted] .com - authorization code: [redacted] .org - authorization code: [redacted] .com - authorization code: [redacted] I am not quite sure what number(s) you had attempted to contact us through, and I am not aware of any phone issues having occurred, however, if you end up requiring additional assistance with transferring your domains away, please contact our Tech Team by phone at: ###-###-####. That being said, due to the referenced phone issues that you had experienced, I am submitting a case to have one of our Technical Agents contact you regarding any further support that you may require. Once more, we apologize for any inconvenience that has been caused here. Thank you. David M [redacted] Customer Care 1&1 Internet Inc. http://www.1and1.com
This company does not cancel!I had cancelled one year ago and thought was cancelledStarted getting collection notices from 3rd party collection agencyI had to pay the amount due that I should not have had to pay So I filled out the cancellation forms and they still didn't cancel after notices of upcoming information about account On March this year, I got this email from them Dear [redacted] **., This e-mail serves as confirmation of the cancellation of your 1&Unlimited package as of 03/06/We will deactivate all package features on this date The following domains/features are included in your package and will be cancelled: Customer ID [redacted] Contract ID [redacted] The auto-renew feature will be disabled for this domain as of 03/06/The domain registration will not renew once it has reached the end of its current registration I even called the customer support line and said to cancel and they still do not cancel!! Please tell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, ***
I have multiple accounts with 1&and some of the websites I did not want to renew I gave them my credit card info for the ones I wanted to renew, and the others they sent to collections I did call about the one I did want and they said they updated the info and everything was fine However they sent that ont to collections I didn't want to pay for the other domains because I did not want them anymore and did not want to renew them Because I didn't renew them they sent it to collections and added a fee So now they are trying to collect on something that I do not want to renewI have multiple domain names but I only wanted to keep one and and hosting but the collection agency said I had to pay the whole bill before moving forward So I have to pay for the ones I don't want in order to use the ones I want Plus they are adding fees to something that expired and I no longer useI paid up front for a year and I should be penalized for not renewing, Desired Settlemen
1andemailed me information to wire a payment to them for my domains renewal feeI sent the payment via [redacted] to the account they gave meI have the receipt and tracking number [redacted] confirmed that the money was credited1andinsist that they received nonpayment and I will have to pay again!! They have locked me out of my domains and threatened to confiscate /terminate them UNLESS I PAY AGAINI paid over $164.00, I followed their instruction and provided them with the receiptThey now claim to NOT accept wired payment and is forcing me to update billing information for automated debit " I had this setup before and the billed me randomly and erroneously,so I opt for wired transferI would like you to investigate this matter, as I will be following up with consumer affairs and the states attorney This is fraud and extortionI have a record of all communicationI look forward to your feedbackThey also refuse to cancel a hosting service that I did not request
Never have any business with 1&I don't want to renew the websiteBut they told me they have renew the website with noticeAnd they send the my information to Collection company because they can not charge me without my credit card informationNegative!!!
Dear [redacted] , (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the domains under your account This serves as your record of confirmation that I have brought this matter, and all filed cases/documentation from you to the attention of our Legal Team so that they can reach out to you, and take over for this unfortunate situationI am sorry that I was not able to further assist you due to the severity of these circumstances Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
I purchased a domain with 1& One week ago, I noticed my website was down due to a domain issueI contacted 1&about the issueI asked several times to speak with a supervisor regarding the issue and I was denied I was told my account was in collection To say the least, I never received an email asking for payment to renew my domain, I received no telephone callsI received no letters from this company about a renewal of my domain To date, the domain is up for saleI believe there are unethical practices being carried out by this company I need them to fix this chaos they have created
Stay awayNo, reallyI had a domain with them and received a letter of a threat for collections since my credit card charge didn't go throughThe thing is thisI wasn't able to cancel my domain since their complex flow of cancelling a product doesn't workThe cancellation site shows "oops cannot display" etcI thought that I'll be fine since my credit card won't go through...But now I receive a collection letterTheir cancellation site goes downand you pay for itGreat
Dear [redacted] ***, (Customer ID # [redacted] ), I sincerely apologize for any inconvenience associated with the cancellation of your account, and the balance being sent to collections According to our records, this account had renewed for you every months, since its inception in January of At this time, the account has already been canceled from your contacting the Cancellation Team, and we are removing the outstanding balance from collections [redacted] will remove you from any list that they have, and this will not, and has not, affected your credit As well, we are wiping clean the outstanding balance of $ 71.33, that you have with either [redacted] or 1&Internet No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&Internet regarding this unfortunate situation That being said, for your records, this account has been canceledMoving forward, you will no longer be billed or invoiced for this service Once more, we apologize for any inconvenience that has been caused here Thank you David M [redacted] Customer Care 1&Internet Inc.http://www.1and1.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I first comment on Revdex.com, because 1andcommented on that in their letter to me I want to thank Revdex.com to take on the case Because of that I have received several letters addressing the matter by 1and This did not happen before that dispise I had emailed them around emailed, always keeping a professional and civilized toneI am living overseas, and I got the impression 1andmeans Revdex.com are for US businesses, but even so they are willing to respondI think the matter concerns business in the US to a very large degree and about very important matters for other US based businessesIn my opinion a bad treatment of customers over the internet by one company can jeopardize other US businessesI have received several letters from 1andThey have written me and told me they have cancelled all my accounts with them and they will not charge me any moreThat is of course a good thingIt remains to see wether they will keep this promiseI have also received pdf files where the company has made invoices showing they have cancelled the invoicesThat is a good thingHowever they have already charged my credit card, and I have not actually seen any money Regards, [redacted]
This company will continue to harass and charge your card even when you call, email and send multiple correspondences to cancel the accountThis company is a complete scam with zero lack of customer serviceTHIS COMPANY SHOULD BE SHUT DOWN FOR UNETHICAL SERVICE!! Save yourself a lot of stress and go elsewhere! The customer service person who PROMISED would not charge my card did so a couple days later and renewed my service!! Completely unethical! Now I am still being HARASSED after telling this company multiple time to stop contacting meSeriously the worst domain/web hosting company I have ever worked with