my account was set to auto renew OFF in error on our part approx 6-months ago and yesterday the account was shut down without our knowledge, no warning email not phone call no nothing Our business is a web based business and it is now offline Our emails no longer work.....within an hour of shut down....I called and overseas rep explained because of the auto renew was OFF he could not help me that I would have to start a new account and SIGN UP AGAIN ok well our account had approx domains and sub domains registered and we DO NOT HAVE ANY ACCESS TO THEM 1andnow wants us to pay for a transfer fee of per domain just to move to a new account
my website keeps going down because the 1&server keeps losing my settings that point it to my hosttimes in the last daysI can't run my business when site is downit should be pointed time and that is it
I transferred my account to my sister over a year ago (maybe 2) and I got a bill yesterday for a delinquent payment I called the customer service number and the guy told me I had to fill out forms for the transfer but I told him I already filled them out but he refused to accept that
In July of 2015, I purchased one year of hosting and a domain from 1&Internet, Inc(hereon referred to as "1&1")This payment was made in full for a projectIt is important to note that at no point was I notified I would be billed again at the end of the term unless I took action On July 22nd of 2016, at 3:AM, I received an invoice via in the amount of $98.87, being told that my long-dormant hosting had just renewed and I would soon be hit by the charge in the form of a [redacted] withdrawalHoping to avoid any conflict, I contacted the listed email address immediately upon reading this email at 9:AM of the same day, informing them that I received no notice of an upcoming renewal (and thereby no chance to cancel in advance) and had no desire to renew this packageI received no response, and was charged that $on July 24th at 9:PM
In January I had downgraded my hosting 1&contract # [redacted] from L to M plan The M plan cost advertised at the moment of sign was $9.99/month In February and March I've been charged twice this amount (invoices [redacted] and [redacted] ) My e-mails about the issue remained unanswered, a phone support couldn't resolve the problem I have disputed overcharged amount with my credit credit card bank and got half of the paid invoices back Then I received from 1¬ification about outstanding payments and replied them with documents that support my actions They didn't respond in any way but instead without warnings shut down the server my business based on
My 1andcustomer id is [redacted] 1andrepeatedly try and charge me and my husband for expired domain names In the domain settings, we set the domains with auto-renew disabled, and after a year the domain expires as it should However, they still bill us for these domains anywayThis have happened times since May 16th Most recent with a $invoice (inv# [redacted] ) for contract # [redacted] Since this have happened multiple times over a month period, and still happens, I strongly suspect this is a fraudulent method to get money from unsuspecting customers We are reporting this to The Florida Attorney General and the FBI internet crime complaint center as well
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is what I have been saying for more then a month, I said I don't wish to continue unless I can pay per month not per year since I am low on moneyBut I don't understand why there was any claim of a outstanding payment from your end if I said I don't wish to continue as soon as trial was over, you would think the support team would remove any charge right away since I told them as soon as it was over I don't wish to continueThe delay was due to me having trouble closing and cancel webpackage and forward domain somewhere elseAnyway this resolution what you mentioned should be fineBut I also don't understand why does the entire account have to be terminated if I did not purchase the web plan, and did not authorize any payment since I did not ask to continueBut your resolution is fine that I finish the term I paid for for my domain along with a little extra time as you mentionedI would prefer account not be terminated though Regards, [redacted] ***
My hosting account with 1andwas hacked on May 14th, Some random person (identity thief) was able to obtain my name, address, and the last digits of my credit card and use this to gain FULL ACCESS to my hosting account with 1andHe called them with this information and they have no additional security features or procedures in place to prevent something like this from happeningI did not receive any security alerts at all and 1anddid not do anything to contact me to CONFIRM the changes that the hacker made to my account - the first of which was change the contact email on the account so that I wouldn't get any email notifications about what was going onThe login activities clearly show that someone from Atlanta, GA logged in on May 14thI have NEVER logged into my account from Atlanta, GA so that should have raised a security flagThe account information also says that the contact information was modified to the hackers email address on May 14th- [redacted] @***.comThi
I am writing with regard to my ecommerce plan I have spent over $with 1andand still do not have a functional site live The support has been nonexistent I sit on hold for to minutes only to get someone overseas that provides no help The templates and themes offered have no variety and the free ones do not load properly The ease of use that you claim in your advertisements is not true I have spent countless hours loading over products When you switched your platform for the ecommerce I lost keywords for nearly all these products, costing me countless hours of work to redo them I feel I have wasted countless hours and over $for nothing
1&is consistent in terms of deceptive business and customer service practicesI received a bill for a domain ( [redacted] that I cancelled back sometime during the 1st quarter of and have a screen shot showing that it is indeed cancelledI was sent an outstanding balance statement (invoice [redacted] ) for something that I cancelled! When I called today I was put on hold for nearly minutes? I called back and was given the same rigmarole and was told it was to be escalated to the a special division in billing? I feel like I am getting the run around and need to have this resolved ASAP Also, I have no more domains with 1&yet they want to charge me with a Dunning Fee (Invoice [redacted] )? This is a consistent theme with 1andand they need to be investigated for fraudulent and deceptive business practices
Hello I am [redacted] account holder for 1&account (ACC # RETRACTED) want to file a formal complaint on the grounds of DISHONEST billing AND FRAUD I called on Thursday April 5th concerning the TOTAL COST for renewal on the domain [redacted] .net and I was told by the IT AGENT my total charge would be and was billed for which included 1&basic WHICH I WAS NOT TOLD ABOUT On Friday April 6th, was taken out of my account and held WITHOUT MY CONSENT resulting in in overdraft fees from my bank as the charge did not show up until Monday April 9th My bank also told me you held it hostage without my knowledge which is against ***'s (debit card holder) policy After discussing with my bank, I was informed that I would have to fight 1&for the overdraft fees as it was not a bank error I was informed by ANOTHER IT AGENT that my call on the 5th would be looked at and NEVER WAS I have attached said call as pr
1&made billing charges up to $59/month on my $10/mo plan by adding hidden services that I didn't need or sign up forThe reliability is so bad that I tried to transfer domains, because of server downtimeThe DNS settings wouldn't update causing site crashes and overall a nightmareThis effectively holds your domains hostageCustomer service made it almost impossible to switch Additionally, after offering to help, they continued charging my card for servicesI have repeatedly tried to cancel my account but it never seems to happen: they ask me to call them and go through a lengthy process, but this has yet to solve anything
Company billed my credit card fraudulently, using a name addres and other information that did not match my credit card dataWhen conntacted, their "fraud" department refused to reverse the fraudulent chargesI have a feeling they were actively involved in the fraud or were at least complicitI had to cancel my credit card and spend a great deal of time setting up new card numbers for my many auto pay and online accounts
1&keeps charging me for services that have been canceled/terminated months ago, yet I keep receiving invoices Multiple calls to their hotline remain unanswered (I am in an infinite customer support phone line loop at this very moment), there is no e-mail provided to message on their website All I wanna do is finally get rid of 1&1's shady business, and their website is literally impossible to navigate in that regard, specifically build to make it impossible for customers to easily find a way to stop cancel a contract
Good afternoon, I have spent the past half hour trying to get in touch with someone at your corporate office located in Chesterbrook, PA, USA; but, everyone I speak with says they do not have the telephone number to speak with a member of management Furthermore, no supervisors are available and no one can transfer me to a phone line associated with the corporate office I've been hung up on twice and I simply wanted to ask the best way to report a website (myfidgetcube.com), hosted through 1and1.com, that is stealing money from consumers as well as collecting credit card informationEveryone I've spoken to has stated I need to be a customer in order to address the matter If accurate, this allows a fairly large exploit for people who do business through your servers to engage in illegal activityI attempted to call the Care Taker team at the number provided in this profile and it stated I have called outside of business hours of 8:00am - 8:00pm, Monday through Friday It is currently within those times from Pacific time all the way to Eastern time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for recognizing and resolving this issue so promptly Regards, [redacted] ***
I previously paid for a year contract for http://www[redacted] This website hosting plan was to expire in December I cancelled this contract for another year in Dec This company sent me a cancellation email that stated they accepted my cancellation request and my account would be cancelled After this, I was hounded by this company that demanded I pay them $for another year of hosting I emailed them to say I no longer want to do any further business with them and to again cancel my account and stop billing me Today in the mail I received another request to pay for this account This letter also states that I have a delinquent account and they will turn this account over to a collections agency if I do not pay I no longer have services provided from them and I cancelled my account with them and I would like resolution to this problem
I informed + via email and phone that I wish to cancel my service when was told that it would be taken care ofmonths later I am still getting letters about billing I tried to contact them once again and was told that their cancellations department was down and that there was nothing they can doThey are not giving me an option to opt out from their service
information regarding the ability to cancel accountWhen you login to cancel it forces you to call in to activate your cancelationAt which point it gives you the information to cancel: Cancellation Information - You have scheduled your 1&contract for cancellation on the below mentioned dateWe find it hard to lose you as our customer and very much regret your decisionFinal step: activate your cancellation You can reach us hours a day and days a weekCr : **SSN [redacted] Reference Number : Give us a call You can reach us hours a day and days a week(+1) The first person I spoke with refused to cancel my accountAdvising that there is no way to do it after outside of business hoursAt which point I requested a managerI was placed on holdThe person came back and then cold transferred me to another agentThe next agent was able to cancel it after minThe agent that was helpful was John on the server team
I canceled my domain with this company on January 27th, yet the cancellation request is not only still pending but they are actively attempting to charge me for services and products they have not rendered I have a cancellation email as well as screen shots of my account, which notes that it is in the process of being cancelled Although I have no idea why it takes nearly months to cancel an account
my account was set to auto renew OFF in error on our part approx 6-months ago and yesterday the account was shut down without our knowledge, no warning email not phone call no nothing Our business is a web based business and it is now offline Our emails no longer work.....within an hour of shut down....I called and overseas rep explained because of the auto renew was OFF he could not help me that I would have to start a new account and SIGN UP AGAIN ok well our account had approx domains and sub domains registered and we DO NOT HAVE ANY ACCESS TO THEM 1andnow wants us to pay for a transfer fee of per domain just to move to a new account
my website keeps going down because the 1&server keeps losing my settings that point it to my hosttimes in the last daysI can't run my business when site is downit should be pointed time and that is it
I transferred my account to my sister over a year ago (maybe 2) and I got a bill yesterday for a delinquent payment I called the customer service number and the guy told me I had to fill out forms for the transfer but I told him I already filled them out but he refused to accept that
In July of 2015, I purchased one year of hosting and a domain from 1&Internet, Inc(hereon referred to as "1&1")This payment was made in full for a projectIt is important to note that at no point was I notified I would be billed again at the end of the term unless I took action On July 22nd of 2016, at 3:AM, I received an invoice via in the amount of $98.87, being told that my long-dormant hosting had just renewed and I would soon be hit by the charge in the form of a [redacted] withdrawalHoping to avoid any conflict, I contacted the listed email address immediately upon reading this email at 9:AM of the same day, informing them that I received no notice of an upcoming renewal (and thereby no chance to cancel in advance) and had no desire to renew this packageI received no response, and was charged that $on July 24th at 9:PM
In January I had downgraded my hosting 1&contract # [redacted] from L to M plan The M plan cost advertised at the moment of sign was $9.99/month In February and March I've been charged twice this amount (invoices [redacted] and [redacted] ) My e-mails about the issue remained unanswered, a phone support couldn't resolve the problem I have disputed overcharged amount with my credit credit card bank and got half of the paid invoices back Then I received from 1¬ification about outstanding payments and replied them with documents that support my actions They didn't respond in any way but instead without warnings shut down the server my business based on
My 1andcustomer id is [redacted] 1andrepeatedly try and charge me and my husband for expired domain names In the domain settings, we set the domains with auto-renew disabled, and after a year the domain expires as it should However, they still bill us for these domains anywayThis have happened times since May 16th Most recent with a $invoice (inv# [redacted] ) for contract # [redacted] Since this have happened multiple times over a month period, and still happens, I strongly suspect this is a fraudulent method to get money from unsuspecting customers We are reporting this to The Florida Attorney General and the FBI internet crime complaint center as well
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is what I have been saying for more then a month, I said I don't wish to continue unless I can pay per month not per year since I am low on moneyBut I don't understand why there was any claim of a outstanding payment from your end if I said I don't wish to continue as soon as trial was over, you would think the support team would remove any charge right away since I told them as soon as it was over I don't wish to continueThe delay was due to me having trouble closing and cancel webpackage and forward domain somewhere elseAnyway this resolution what you mentioned should be fineBut I also don't understand why does the entire account have to be terminated if I did not purchase the web plan, and did not authorize any payment since I did not ask to continueBut your resolution is fine that I finish the term I paid for for my domain along with a little extra time as you mentionedI would prefer account not be terminated though Regards, [redacted] ***
My hosting account with 1andwas hacked on May 14th, Some random person (identity thief) was able to obtain my name, address, and the last digits of my credit card and use this to gain FULL ACCESS to my hosting account with 1andHe called them with this information and they have no additional security features or procedures in place to prevent something like this from happeningI did not receive any security alerts at all and 1anddid not do anything to contact me to CONFIRM the changes that the hacker made to my account - the first of which was change the contact email on the account so that I wouldn't get any email notifications about what was going onThe login activities clearly show that someone from Atlanta, GA logged in on May 14thI have NEVER logged into my account from Atlanta, GA so that should have raised a security flagThe account information also says that the contact information was modified to the hackers email address on May 14th- [redacted] @***.comThi
I am writing with regard to my ecommerce plan I have spent over $with 1andand still do not have a functional site live The support has been nonexistent I sit on hold for to minutes only to get someone overseas that provides no help The templates and themes offered have no variety and the free ones do not load properly The ease of use that you claim in your advertisements is not true I have spent countless hours loading over products When you switched your platform for the ecommerce I lost keywords for nearly all these products, costing me countless hours of work to redo them I feel I have wasted countless hours and over $for nothing
1&is consistent in terms of deceptive business and customer service practicesI received a bill for a domain ( [redacted] that I cancelled back sometime during the 1st quarter of and have a screen shot showing that it is indeed cancelledI was sent an outstanding balance statement (invoice [redacted] ) for something that I cancelled! When I called today I was put on hold for nearly minutes? I called back and was given the same rigmarole and was told it was to be escalated to the a special division in billing? I feel like I am getting the run around and need to have this resolved ASAP Also, I have no more domains with 1&yet they want to charge me with a Dunning Fee (Invoice [redacted] )? This is a consistent theme with 1andand they need to be investigated for fraudulent and deceptive business practices
Hello I am [redacted] account holder for 1&account (ACC # RETRACTED) want to file a formal complaint on the grounds of DISHONEST billing AND FRAUD I called on Thursday April 5th concerning the TOTAL COST for renewal on the domain [redacted] .net and I was told by the I
T AGENT my total charge would be and was billed for which included 1&basic WHICH I WAS NOT TOLD ABOUT On Friday April 6th, was taken out of my account and held WITHOUT MY CONSENT resulting in in overdraft fees from my bank as the charge did not show up until Monday April 9th My bank also told me you held it hostage without my knowledge which is against ***'s (debit card holder) policy After discussing with my bank, I was informed that I would have to fight 1&for the overdraft fees as it was not a bank error I was informed by ANOTHER I
T AGENT that my call on the 5th would be looked at and NEVER WAS I have attached said call as pr
1&made billing charges up to $59/month on my $10/mo plan by adding hidden services that I didn't need or sign up forThe reliability is so bad that I tried to transfer domains, because of server downtimeThe DNS settings wouldn't update causing site crashes and overall a nightmareThis effectively holds your domains hostageCustomer service made it almost impossible to switch Additionally, after offering to help, they continued charging my card for servicesI have repeatedly tried to cancel my account but it never seems to happen: they ask me to call them and go through a lengthy process, but this has yet to solve anything
Company billed my credit card fraudulently, using a name addres and other information that did not match my credit card dataWhen conntacted, their "fraud" department refused to reverse the fraudulent chargesI have a feeling they were actively involved in the fraud or were at least complicitI had to cancel my credit card and spend a great deal of time setting up new card numbers for my many auto pay and online accounts
1&keeps charging me for services that have been canceled/terminated months ago, yet I keep receiving invoices Multiple calls to their hotline remain unanswered (I am in an infinite customer support phone line loop at this very moment), there is no e-mail provided to message on their website All I wanna do is finally get rid of 1&1's shady business, and their website is literally impossible to navigate in that regard, specifically build to make it impossible for customers to easily find a way to stop cancel a contract
Good afternoon, I have spent the past half hour trying to get in touch with someone at your corporate office located in Chesterbrook, PA, USA; but, everyone I speak with says they do not have the telephone number to speak with a member of management Furthermore, no supervisors are available and no one can transfer me to a phone line associated with the corporate office I've been hung up on twice and I simply wanted to ask the best way to report a website (myfidgetcube.com), hosted through 1and1.com, that is stealing money from consumers as well as collecting credit card informationEveryone I've spoken to has stated I need to be a customer in order to address the matter If accurate, this allows a fairly large exploit for people who do business through your servers to engage in illegal activityI attempted to call the Care Taker team at the number provided in this profile and it stated I have called outside of business hours of 8:00am - 8:00pm, Monday through Friday It is currently within those times from Pacific time all the way to Eastern time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for recognizing and resolving this issue so promptly Regards, [redacted] ***
I previously paid for a year contract for http://www[redacted] This website hosting plan was to expire in December I cancelled this contract for another year in Dec This company sent me a cancellation email that stated they accepted my cancellation request and my account would be cancelled After this, I was hounded by this company that demanded I pay them $for another year of hosting I emailed them to say I no longer want to do any further business with them and to again cancel my account and stop billing me Today in the mail I received another request to pay for this account This letter also states that I have a delinquent account and they will turn this account over to a collections agency if I do not pay I no longer have services provided from them and I cancelled my account with them and I would like resolution to this problem
I informed + via email and phone that I wish to cancel my service when was told that it would be taken care ofmonths later I am still getting letters about billing I tried to contact them once again and was told that their cancellations department was down and that there was nothing they can doThey are not giving me an option to opt out from their service
information regarding the ability to cancel accountWhen you login to cancel it forces you to call in to activate your cancelationAt which point it gives you the information to cancel: Cancellation Information - You have scheduled your 1&contract for cancellation on the below mentioned dateWe find it hard to lose you as our customer and very much regret your decisionFinal step: activate your cancellation You can reach us hours a day and days a weekC
r : **SSN [redacted] Reference Number : Give us a call You can reach us hours a day and days a week(+1) The first person I spoke with refused to cancel my accountAdvising that there is no way to do it after outside of business hoursAt which point I requested a managerI was placed on holdThe person came back and then cold transferred me to another agentThe next agent was able to cancel it after minThe agent that was helpful was John on the server team
I canceled my domain with this company on January 27th, yet the cancellation request is not only still pending but they are actively attempting to charge me for services and products they have not rendered I have a cancellation email as well as screen shots of my account, which notes that it is in the process of being cancelled Although I have no idea why it takes nearly months to cancel an account