DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On April 22, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a Pontiac TorrentIncluded you will find the Closed End Motor Vehicle Lease for your reference On July 1, 2014, we contacted our customer and came to an amicable resolutionDriveTime paid the recovery fees in the amount of $and our customer paid the past due in the amount of $to redeem the vehicleDriveTime sent the vehicle release to the recovery agency the same day permitting our customer to pick up the vehicle At this time, we have accommodated our customer’s requestWe have attempted to contact our customer to discuss the situation further, but have not been able to reach herDriveTime has sent a certified letter containing the information included in this response As a goodwill gesture, DriveTime has applied a $credit to our customer’s account DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached the checks mailed to Drive Time from [redacted] Please see the dates Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will be uploading and sending my credit report that was pulled in November showing that Drive Time has not been reporting my payments prior to January This lack of reporting has caused me to miss out on the opportunity to purchase a home and, as of recently, unable to purchase a new carI am dissatisfied with my current car to no end and due to Drive Time's advertising I feel trapped in this carI also, went to Drive Time after 24months of making payments on the Hyundai feeling confident that I could now trade it in for something I likedI was told, by the Drive Time-Sales Rep, at the time I bought the car, that I would be allotted to upgrade my car after 24months without a down paymentThe Drive Time-Sales Rep from couple weeks ago stated that I would need to pay my car down to $4,before being able to trade it inI am requesting that my contact ends with Drive Time without penalty or a credit is put towards my principal in the amount of $2, Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I compliantEd to Mini Cooper while I was still under warranty Mini Cooper stated that they told the person who inspected the about the smell, they said he you got into the car a sat there for few minutes a said that he didn't smell nothing, and refused the repairThis refused to give me a copy of the contract as well Regards, [redacted]

On June 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Kia OptimaOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceOn January 7, 2015, DriveTime provided our customer a two payment deferment because of financial hardship she was experiencingAs a result, two payments were deferred to the back end of our customer’s loanOn June 3, 2015, DriveTime provided our customer with another two payment deferment for out-of-pocket expenses she had incurred for repairs on the vehicleAs a result, two payments were deferred to the back end of our customer’s loanOn January 18, 2016, our customer contacted DriveTime in regard to a payment deferment on the account because of hardship she was experiencingDriveTime advised our customer that her account did not qualify for payment deferments at this timeDriveTime advised our customer additional payments would need to be made to her account before she would qualify as previously discussedAt this time, DriveTime has internally reviewed the call from January 18, and have concluded that our customer’s allegation are inconsistent with our findingsAt this time, we encourage our customer to remain in contact with our loan advisor’s to set payment arrangements on the accountWhen our customer’s account qualifies for a payment deferment, DriveTime will be able to assist our customer with a payment defermentAs a good-will gesture, DriveTime applied a $credit to our customer’s principal balanceSincerely, DriveTime Customer Relations Tell us why here

To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 1, 2009, before purchasing a vehicle with DriveTime, our customer filed for Chapter bankruptcyThis bankruptcy was discharged on July 4, On May 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet EquinoxAttachedyou will find the Simple Interest Retail Installment Contract for your referenceIn October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewingTransUnion has recently completed these updates, as wellWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that iswhy DriveTime has made the effort to complete these system enhancements After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, wewere temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting ActAt this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on ourcustomer’s credit reporting within 30-daysWe will be reinstating these trade lines with Experian, Equifax and TransUnionOn August 24, 2015, we contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns.As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTimeCustomer Relations Department

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On October 15, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Chevrolet MalibuIncluded you will find the Simple Interest Retail Installment Contract for your reference On May 16, 2014, our customer requested a three (3)-payment deferment due to out of pocket repair expenses On May 29, 2014, we attempted to reach our customer to sign the modification documents and complete the three (3)-payment defermentWe also emailed the modification documents to her email, to notify her the documents were going to expire on May 31, Our customer did not sign the modification documents to complete the three (3)-payment deferment On June 9, 2014, we reached out to our customer due to her account reaching days past dueAt that time, our customer stated she received a modification for a three (3)-payment deferment and it should have completedWe informed our customer that the modification had expiredOur customer stated she would return the vehicle to DriveTime and disconnected the call On July 15, 2014, we reached out to our and came to an amicable resolutionAs a goodwill gesture, DriveTime has agreed to honor the three (3) - payment deferment in addition to another one (1)-payment deferment and credit one (1) - payment to her account, contingent upon her making one (1) bi-weekly payment of $ DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, [redacted] DriveTime Customer

I recently received a copy of the response from drive time in reference to my complaint about my Dodge AvengerWhat I want to Simply stay my payments being late are because the car was not drivable at times because I did not want to take the risk of messing it up even more because I work minutes awayIf they would have given me a working vehicle I would not have had to miss days out of workNo matter how they feel about my payment issue that does not justify the fact that they sold me a non-working vehicle that breaks them whenever it wants toThe mechanic was not able to find the problems I was wrong with my car the same way the mechanic and Savannah Tire was not able to find the modem out issue the first time and then my car broke down within a shortOf time and they were able to see that something was wrong with the motor mountI see that this company does not truly care about its customers and if I have to lose out and take them to court I will

January 26, [redacted] Revdex.com [redacted] Re: Complaint # [redacted] Dear Ms[redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 28, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a Chevrolet EquinoxAll lease vehicles come with a Life of Lease Limited Warranty, administrated by [redacted] Included you will find the Closed End Motor Vehicle Lease and Life of Lease Warranty for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, it will not be replacedPage one of the "Lease Vehicle Inspection Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Lease Vehicle Inspection Checklist" under Maintenance Items, states: " These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Lease Vehicle Inspection Checklist." Attached you will the Lease Vehicle Inspection Checklist for your reviewA timeline of our customer’s repair history is as follows: December 4, 2014, a repair facility contacted [redacted] and recommended repairs on the radiator, bypass hose, and wheel bearings [redacted] approved the repairs under the Life of Lease Limited Warranty December 8, 2014, a repair facility contacted [redacted] and recommended repairs on the thermostat and water pump [redacted] approved the repairs under the Life of Lease Limited WarrantyDecember 16, 2014, a repair facility contacted [redacted] and recommended an oil pan drain plug [redacted] approved the repairs under the Life of Lease Limited WarrantyOn December 15, 2014, our customer contacted us, stating the vehicle has been in the repair facility and has not been able to use itWe made an exception and offered to credit our customer per diem ($16.11) for each day the vehicle was in the repair facilityOur customer vehicle was in a repair facility for a total of seven daysOn December 17, 2014, our customer’s semi-monthly payment for $came dueOn December 18, 2014, we applied the per diem credit to our customer’s account for $On January 2, 2015, our customer’s semi-monthly payment for $came dueLater that day our customer contact us and stated she no longer wanted the vehicleShe requested we pick up the vehicle and refund her down paymentWe informed our customer it is a return anytime lease with no refundIn addition, she had made no payments on her leaseOn January 6, 2015, the vehicle was recovered per our customer’s request and the lease was terminatedOn January 26, 2015, we contacted our customer and came to amicable resolutionWe agreed to refund our customer $and she will be required to sign a Full Settlement and Release of Claims, if she chooses to take advantage of this officeThis settlement offer is good until February 2, DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, DriveTime ?

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Honda InsightOur customer also purchased a year/50,mile vehicle service contract, administered by AeverexIncluded you will find a copy of the Aeverex Protection Plan Vehicle Coverage agreement and Simple Interest Retail Installment Contract for your reference At the time of sale, our customer purchased the following optional products: DriveCare Powertrain Protection GAP coverage SkyLink Service Included you will find the optional products disclosure for your reference At this time, DriveTime has reached out to our customer and come to an amicable resolutionWe have offered our customer the opportunity to re-contract the Simple Interest Retail Installment Contract and remove the optional products listed above In addition, the auto pay feature has been updated with his correct bank account information As a goodwill gesture, DriveTime has mailed our customer a $American Express gift card DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, [redacted] Customer Relations Analyst

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 14, 2014, our customer entered into a simple interest retail installment contract when she purchased a Mercury MilanOur customer purchased a year/36,vehicle service contractIncluded you will find the simple interest retail installment contract and the vehicle service contract for your referenceOn on July 12, our customer sent an authorized third party to pick up her platesPrior to this, we supplied our customer with temporary tagsOn June 17, our customer took her vehicle to a repair facility for a PCM, coil pack, and spark plug repairAs a courtesy DriveTime covered approximately 70% of the cost of the repairsOn June 19, we informed our customer that we could offer rental reimbursement up to $per day as a courtesy though the repairs were non covered componentsWe have attempted to reach out to our customer on several occasions and have been unsuccessful in reaching herOur research suggests there is no issue with their tags and registration and we have made exceptions outside of their contract for repairsWe are unable to accommodate our customer’s request at this timeAs a goodwill gesture, DriveTime has credited our customer’s principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relations

I have spoke to a Carlos From their customer relation department and he told me I spoke to bridge crest a month after I purchased the car Because I was dealing with Dr time for a whole month trying to get them to stick to the agreement and trying to turn it in within the day as they still denied me so that is not holding up their end of the contractAnd why would I want a second vehicle when I'm unhappy with what is taking placeI was very convenient that they can't find other records besides the few that they brougBut I have witnesses That went with me I have people that were next to me when I was having conversations with these people on the phone Or they tell me to unique situation and they can't help meAnd at 12:21pm on 3/8/Carlos called and left a message to call him backI spoke with Carlos and he said it was a month after I bought the car that I first brought the tension to bridge crest and like I tried to explain to him I was dealing with dr the time trying to get them to keep up their end of the dealAnd what happened to the money that was supposed to be put on my loan for referring people to their company that never happened I have showed the documentation I can even have my witnesses write statements and get him notarized and even my husband To show that I have tried to work would drive-time to get this resolved And I called bridge crest numerous times and nobody wants to help meI just want them to honor the agreement because I did try returning the car before the five days and take the car backAnd I want to know why Carlos told me I called a month after I bought the car and now they are saying it was four months after

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns On April 3, 2010, our customer entered into a Retail Installment Contract when she purchased a Jeep CommanderAttached, you will find the Retail Installment Contract for your review The champ program allows for current customers, with a balance of $4,or below, to exchange their DriveTime vehicle in for anotherThe new vehicle requires a new contract and financing On May 10, 2014, our customer entered into the new Retail Installment Contract, via the DT Champ Program, when she purchased a Chrysler Attached, you will find the Retail Installment Contract for your reviewOur customer received $4,credit for the Jeep Commander, applied towards the new loan for the Chrysler DriveTime agreed to process a two (2) payment deferment, with the exclusion our customer makes one (1) payment, to bring the account currentAdditionally as a goodwill gesture, we have agreed to extend our customer the opportunity to return her vehicle in exchange for a comparable vehicleThe original travalue of $4,would be applied towards the new vehicleThe payments would be retained for usage On November 11, 2014, we contacted our customer and offered the resolution stated aboveTo complete the exchange, we require our customer to fill out a new loan applicationDuring the conversation, our customer inquired about parting ways with DriveTimeWe advised our customer, while that is an option, she would not be eligible for any refund The Jeep Commander was sold for $4,A total of $4,was applied to the account to pay off the remainder of the loan for the Jeep CommanderAs a part of the DT Champ program, a trade in amount is generated to allow the customer to transfer into the Chrysler with zero down paymentIn this instance, we applied a trade in value of $4,towards the Chrysler At this time, DriveTime is willing to offer the following resolution: DriveTime agrees to: Waive deficiency balance of $ Delete trade line from all three (3) major Credit Bureau reporting agencies Refund to Customer $ Submit an update to all three (3) major Credit Bureau reporting agencies to report DriveTime trade line as Paid in Full for the Jeep Commander In exchange, Customers agrees to: Release possession of vehicle to DriveTime Our customer will be required to sign a Full Settlement and Release of Claims if they choose to take advantage of this offerThis settlement offer is good until December 5, DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, DriveTime CustomerRelations

Not only will they DT not accommodate us , they are triple charging us for a vehicle valued at $and after paying on the loan for /years still owe $16,000(?) I've ask them to come get vehicle as it is inoperable and they tell me to drop it off at one of their locations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As per previous experiences this is yet again anpther example of the companies poor ability to even demonstrate factual information regarding my complaint.The data presented is erroneous and does not represent myself or the vehicle purchased from this businessAlthough circumstantial this shows some insight into the business practices and attention to detail this company has shown from time of purchase to the current date I have attached documentation showing the data associated with myself and the vehicle purchased from drivetimeConsidering the events and circumstances of this complaint and the companies inability to even provide factual information Regarding this complaint I find their offer of compensation insulting and patronizing I stick by my requested reimbursement amount, and give drivetime the option of applying this amount of approximately dollars plus additional reasonable punitive amounts in the flrm of funds being applied towards the principle balance of the currently held finance agreement between my [redacted] and Drivetime corporationAlong with a letter of forgiveness submitted to the three credit bureaus experian equifax and transunion retracting their claims of past late payments which have affected my credit rating in a derogatory way and requesting removal of said information from my credit reportIf the company agrees to these terms or a reasonable percentage of the requested monetary funds to be applied towards the loan principle balance I will consider this complaint resolved and agree to retract my complaint against drivetime corporation I will also attach documentation showing my actual identity and factual information to establish this claim versus what was presented by drivetime, and is totally erroneous Regards, [redacted] ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 22, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Pontiac GAll lease vehicles come with a Life of Lease Limited Warranty, administered by AeverexIncluded you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.At the time of lease, our customer signed and reviewed the attached Customer Delivery ChecklistOn the Lease Vehicle Inspection Checklist under Important Reminder, it is states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle Please insure you are comfortable with the condition of the vehicle prior to leasing."On April 23, 2015, a repair facility filed a repair claim with AeverexThe repairs on the blower motor, strut assembly, tie rod end, alignment, fuel injection, and diagnosis were approved by Aeverex.On April 27, 2015, the vehicle was released from the repair facility.On April 30, 2015, our Customer Relations Department to address her continued mechanical concernsWe encouraged our customer to take the vehicle to a repair facility to be diagnosedOnce a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistanceWe informed our customer that she was past the one day return period and returning her vehicle for a refund of her money down and trade in was no longer an option.At the time of lease, our customer signed and reviewed the attached Driver’s Seat Vehicle Return Agreement which states:"We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day "On May 11, 2015, a repair facility filed a repair claim with AeverexThe repair facility performed a diagnosis on the fuel system to address the issue of the vehicle cutting offAeverex covered the $diagnostic feeThe repair facility was unable to duplicate our customer’s concerns.On May 15, 2015, our customer contacted DriveTime’s Customer Relations Department regarding her continued mechanical concernsOur customer advised us that the repair facility she visited was unable to diagnose the issue and she wanted to return the vehicle and receive a refundWe authorized our customer to take her vehicle to an Original Equipment Manufacturer (OEM) to diagnose the issue and agreed to cover her diagnostic fee as an exceptionWe explained the terms of her Return Anytime Lease and advised her that no refund would be given if she chose to return the vehicle.On May 20, 2015, an OEM filed a repair claim with AeverexThe OEM noted a repair needed for the throttle bodyDriveTime made a one-time exception to cover the cost of the throttle body repair.On May 23, 2015, our customer contacted DriveTime’s Customer Relations Department to inquire about returning her vehicleWe also advised that all repairs were approvedWe also informed our customer that she was outside of the one day return period and that if she returned her vehicle she would receive no refund of her down payment.On May 23, 2015, following her conversation with DriveTime’s Customer Relations Department, our customer voluntarily returned her vehicle.At this time we are unable to accommodate our customer’s requestOur customer returned her vehicle after DriveTime made an exception to cover the cost of repairs to resolve the matterIf our customer has any questions regarding this matter we encourage our customer to contact our Customer Relations department at ###-###-####.As a goodwill gesture, DriveTime has mailed a $gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] **DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsAt the time of sale, our customer signed and dated the attached Customer Delivery ChecklistPage one of the Customer Delivery Checklist under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicleWhile the interior, exterior, and paint condition of this vehicle meet DriveTime standards, any pre-owed vehicle may have minor cosmetic issuesWe do not make cosmetic repairsWe also do not repair after sale damage such as body, tire, glass, or road hazard damagePlease insure you are comfortable with the condition of the vehicle prior to purchasing." On March 26, 2015, we spoke to our customer regarding the cosmetic issues on the vehicleWe requested our customer provided us with pictures and estimate to review to possible assistanceOn April 3, 2015, we received the attached estimate from our customer to fix cosmetic issues on the vehicle for a total of $1,On April 6, 2015, we spoke to our customer and informed him that DriveTime would not be covering the cosmetic work to repaint the hood of the vehicleWe offered our customer the option to exchange vehiclesOur customer declined our offer and advised he would be obtaining an attorneyAt this time, we have the following resolution for our customer: 1) The option to exchange vehiclesWe encourage our customer to contact us, if he chooses to take advantage of this offerThis offer is good until April 30, 2) A Full Settlement and Release of Claims (required to sign): DriveTime agrees to: - Waive deficiency balance of $19,- Delete trade line from all three (3) major Credit Bureau reporting agencies - Payment/reimbursement to our customer in the amount of $In exchange, Customers agrees to: - Release possession of vehicle to DriveTime We encourage our customer to contact us at ###-###-####, if he chooses to take advantage of one these offersThese offers are good until April 30, DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] DriveTime Customer Relation

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On February 25, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Nissan Versa Included you will find a copy of the Simple Interest Retail Installment Contract for your reference On August 19, our customer got into a car accident with the vehicleHer insurance company deemed it a total loss accident, thus they are paying off the balance of the loan At this time, DriveTime has reached out to our customer and come to an amicable resolutionHer complaint that we could not get her vehicle registered no longer appliesFurthermore, we have extended an offer to get her into another vehicle with DriveTime for little or no money down As a goodwill gesture, DriveTime has mailed our customer a $American Express gift card DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, [redacted] Customer Solutions Analyst

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsDriveTime has reviewed all our recent phone conversations with our customerWe determined that all calls were handled in a professional manner and in keeping with DriveTime’s set standards of serviceFurthermore, we are unable to locate a call or instance where a representative advised our customer that it is not our procedure to notify customers when an in-network repair facility ceases operationsWhen our customer initially contacted DriveTime on September 12, 2017, she indicated she was already aware of where to take the vehicle to have an oil change completed.DriveTime spoke with our customer on September 13, to discuss her concerns furtherShe explained she changed the oil on her own and would not be able to produce documentation for this serviceWe advised we would approve the engine replacement as a one-time goodwill gestureOur customer expressed satisfaction with our resolution, and we ended our correspondence on amicable termsA detailed explanation of events is provided belowOn November 16, 2015, our customer entered into a Closed End Motor Vehicle Lease Agreement (Agreement) when she leased a Toyota Camry from DriveTimeThe vehicle came with a Drivers Seat Limited Warranty (Warranty), administered by AeverexThe Warranty and Agreement are attached for your referenceThe Warranty includes a Drivers Seat Maintenance Program, which provides coverage for oil changes that should be performed every 4,milesDriveTime has reviewed our customer’s maintenance history with Aeverex and found that the mileage between oil changes was consistent up until August of Our customer had oil changes completed on March and August 8, at an in-network repair facility Between these dates, the vehicle was operated 8,miles....(continued on attached)

Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn September 13, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mercury MilanAttached you will find the Simple Interest Retail Installment for your reference.On June 24, 2015, at days past due, our customer called DriveTime to set a partial payment arrangement for her past due amount to be paid on June 26, During the conversation, we found that our records did not reflect her current employerOur customer provided the updated information for her current employer; however, she did not provide an updated business number.On June 27, 2015, DriveTime made several unsuccessful attempts to contact our customer on the numbers provided to bring the account currentWe elected toresearch her account to locate any numbers which our customer had previously used to contact DriveTimeUsing a previous number noted in the account, we left a message asking our customer to return our callAt this time, the account was days past due.On July 20, 2015, at days past due, our customer called and asked that we do not contact her at her business numberWe updated our customer’s account with her business number and placed it on our do not call listSince then, we have not attempted to contact our customer via her business numberWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn July 29, 2015, we sent a letter via certified mail to ourcustomer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ###-###-####, to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to the principal balance of our customer’s account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,*** **DriveTimeCustomer Relations