DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On January 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Ford FocusAttached you will find the Simple Interest Retail Installment Contract for your reference.We have made several unsuccessful attempts to contact our customerOn February 16, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact DriveTime at ###-###-####, to address his concerns.We have also reviewed our customers account and have found the following:- On June 11, 2014, DriveTime received notice that our customer’s vehicle was impoundedThis impound was due to his girlfriend parking on a private propertyOur customer was responsible to pay $2,to redeem his vehicleThis redemption fee equated from the impound company charges along with DriveTime’s recovery feesOur customer paid the amount required and redeemed his vehicle.- The most recent impound from the police occurred on December 19, 2015, with our customer’s girlfriend who has had possession of the vehicle in another state.- Due to an arrest, our customer and DriveTime were not notified that the vehicle had been impoundedTherefore, up until February 2015, our customer was stating that the vehicle had been stolen or lost and wanted us to locate itWe advised our customer that if he provides a police report we could send the GPS location of the vehicle to the police.- Once the vehicle was located at an impound lot, DriveTime recovered it to prevent further storage feesOur customer is responsible to pay $1,to redeem his vehicleThe redemption deadline is February 21, 2015.Our customer is stating DriveTime turned off the GPS tracking device to run a $2,bill as ransomOur customer has the Skylink service to land locate the vehicle at anytimeIf our customers want DriveTime to locate the vehicle, a police report is needed and that location would then be sent to the policeThe impounds and charges that occurred over the past year were valid and arose due to a third party having possession of the vehicleOur customer is still responsible for the account balance regardless of any agreements made with a third party to take possession of the vehicle and paymentsWe are unable to accommodate our customer’s request to refund the amount he has paid into the loan due to the issues stemming from domestic matters.As a goodwill gesture, DriveTime has mailed a $American Express to our customers’ address on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsWe encourage our customer to take the vehicle to a repair facility to be diagnosedTo date, no new claims have been filed through Aeverex to review for further assistanceWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concernsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all this is the second car I have purchased from Drive Time within the last monthThe first car I bought was on March 2, when I drove the car off the lot I knew something was wrong with the BMWI took it straight to a certified BMW Mechanic; the Mechanic notified me that the Cadillac Converter was damagedThe very next day March 3, I took the car back to Drive Time and I explained to them that I needed my money returned or I needed another carDrive Time told me that they had a similar car at another location and they would send someone to get it for meOn March 5, I returned to Drive Time and I received a 528i BMWA car salesman named [redacted] took me on a test drive in the vehicleI asked [redacted] did he hear any noises and he acknowledged that it sounded like it could have possibly been the brakesAfter I drove off the lot I took the car to a certified Mechanic and true enough it was the brakes and the struts making soundsI called Drive Time and explained to them that I wanted these issues resolvedI was told that I had a warranty on my car and to call my insurance companyI called my insurance company to explain the situation and the insurance company then sent an investigator out to see what the problem wasBefore the investigator left the shop he told the Mechanic that there was nothing wrong with the carThe investigator rode in the car and heard the noises he did not want to acknowledge that there was anything wrong with the carThe investigator said that they were not compensating me with anything and the decision was finalThe investigator made that decision without talking to management firstSince then I notice that my hood wouldn’t close tightly I went to an auto-body mechanic and he said that the reason why the hood wouldn’t close completely was because the car had been hit before in an accidentI discussed this additional situation with Drive Time and I was told that the issues I have with this car are my responsibility nowI gave Drive Time $5,dollars cash as a down payment and they wont even fix the issues with the car, which is totally not fair and unprofessionalI’m driving a broken down car I want the car fixed of my money backI bought a $2,dollar warranty that is not advantageous to me at all, and not to mention I had just purchased this car one week before all these problems started happening and if the car had been inspected properly by a reputable mechanic and a auto body mechanic they would have known that cheap brakes were put on the car instead of the original BMW brakes which is a safety hazardI spoke with Drive Time today and they want me to come out of my pocket and pay for the damages and in return they will give me partial deferred payments on my car noteThis is not acceptable and I want my money backThis car is a pure lemon and it is not safe Regards, [redacted]

December 29, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn December 26, 2015, DriveTime received our customer’s receipts for the completion of the throttle body replacement totaling $DriveTime would like to make an exception and offer our customer a credit to his account in the amount of $222.92, half of his out of pocket expenseWe apologize for any confusion or inconvenience this matter may have causedDriveTime encourages our customer to contact our Customer Relations department at 800-965-for further assistanceDriveTime thanks the Revdex.com for their ongoing supportIf you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, Diana CDriveTime Customer Relations

This is a gross act of misinformation on their behalf1) The aclaimed used letterhead for proof of income was originated and purposed for use on or around April 3, 2016- one month before the date of purchase of the AvengerYou can follow this information up with the selwcted date on the letterhead itself and by securing an original dated copy from the dealership2) They were supposed to use my current place of employment at the time for proof of income for the purchase of the Dodge Avwnger 2014, on or around May 3, 3) They have gave me no formal or informal notice of intent to repossess my car when they first attempted repossession of itThis being while both my car and insurance payments were up to date4) They are correct in their claim of my refusal to give any further proof of income afterward the fact they told me that I had never worked at my place of employment and stated I was a fraudThis was an outright lie on their behalf and I have both pay stubs and other proof of employment5) They waited two months post purchase of the vehicle to verify my income and during the short time I had fallen between jobs6) The GM, Kieth, furthered my unrest when he said that Bridgecrest would in fact do a full back-up, which meant I would receive a full refund and no penalty to my credit would be appliedThen, came back to quote me a lesser sum of 600$7) The GM, Keith, went onto claiming he never made any such quote to me and that I am a liar pretty muchIt is to my understanding that this was in fact a spot delivery scam, due to the method of releasing a vehicle before confirming proof of incomeThis was irresponsible on their part of the contract and a common tactic used by dealershipsYou can take notice of their value of integrity when you look at their reviews, all of which are good due to any complaints against them being flushed or removed

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 30, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mercedes-Benz E ClassThe vehicle came with a year/60,mile DriveCare Limited Warranty, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty Agreement for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.On October 9, 2013, our customer contacted Aeverex to inform them about a whining noise coming from the vehicleAeverex recommended that the vehicle be taken to an in-network repair facility to be diagnosedOn November 4, 2013, an in-network repair facility diagnosed the vehicle and concluded that the vehicle required the repair of the steering pump, steering reservoir, pump O-ring, and steering fluidAll repairs were covered by Aeverex, for a total cost of $On November 16, 2013, an in-network repair facility updated a claim with Aeverex, reporting necessary repairs for the alternator, HVAC Compressor, A/C recharge, fan shroud, idler pulley, timing belt tensioner, and timing beltAll repairs were approved by Aeverex, for a total cost of $2,On May 29, 2014, our customer contacted Aeverex inquiring about coverage of a battery through the DriveCare Limited WarrantyAeverex advised her that this is a non-covered componentOn November 13, 2014, our customer contacted Aeverex in regards to her check-engine light being displayed, as well as a knocking noise in the engineAeverex recommended she take the vehicle to an in-network repair facility to have the vehicle diagnosedOn November 14, 2014, an in-network repair facility diagnosed the vehicle and filed a claim with Aeverex for transmission mounts and engine mountsAeverex advised that these are non-covered components under the DriveCare Limited WarrantyOn February 3, 2015, DriveTime provided our customer with a three-payment deferment to assist with our customer’s out-of-pocket expensesThe purpose for payment deferments is to assist our customer while they are experiencing a financial hardship by moving current payments to the back end of the loanOn May 23, 2015, our customer contacted Aeverex expressing concerns with the brakes on the vehicleAeverex advised that brakes are a non-covered component and would not be approved under the DriveCare Limited WarrantyAt this time, our customer can provide paid receipts for further out-of-pocket repair expenses, and DriveTime is willing to assist with additional payment defermentsDriveTime has made multiple unsuccessful attempts to contact our customer in an effort to reach an amicable resolutionWe encourage our customer to contact our Customer Relations department at ###-###-####As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] **DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsWhen we spoke with the authorized third party on July 07, 2015, we informed the authorized third party we would review the estimate of the non-covered repairs for possible assistanceWe did not guarantee all repairs would be covered and needed to gather additional information once the vehicle was taken to the repair facilityLater that day, DriveTime contacted the repair facility and was informed that the front grille had signs of impact damageAt the time of sale, any damages or repairs needed would be noted on the "Customer Delivery Checklist"We have also reached out to the dealership where our customer purchased from and confirmed there were no signs of impact damage on the front grille prior to purchaseThe $credit posted to our customer’s account on July 27, and is offered to our customer as a good-will gestureAttached is our customer’s transaction history for your referenceAt this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grilleShould you have any questions or concerns, please contact us by calling us at [redacted] ***Sincerely, [redacted] DriveTime Customer Relations Department

Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On January 31, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a Ford FreestarThe lease also came with a Life of Lease WarrantyAttached you will find the Cancel Anytime Lease Contract and Life of Lease Warranty for your reference.On February 6, 2015, our customer called in regards to not having a vehicle while her vehicle was in the repair facilityLease contracts do not come with any type of rental assistance; however, as a one-time exception, we offered rental reimbursement of up to $per day during the time the vehicle was in the repair facility.On February 7, 2015, our customer called in regarding the rental reimbursementShe advised that she could not afford to pay for the rental up frontWe advised that we could assist her by providing a per diem account credit of $for the five days the vehicle was in the repair facilityWe also credited the account $for the tow our customer paid for out of pocket.On February 20, 2015, our customer informed us that the vehicle was not starting and had to go back to the repair facility.On February 23, 2015, our customer informed us that the vehicle was still in the repair facility and a diagnostic was being conductedWe advised that once the diagnosis was called into Aeverex, we would review for possible assistanceWe advised that a per diem account credit could be offered.On February 26, 2015, our customer called in regarding the additional per diem creditHowever, the repair facility was still waiting on the radio part to arriveOur customer resumed possession of the vehicle until the part arrivedWe decided to wait until all of the repairs were completed before submitting for the last credit.At this time, the per diem credits are the only assistance we have available to our customerOnce the remaining repair is completed on the vehicle, we will submit for the final credit to the account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsA customer’s approval for financing is subject to our receipt of documentation from our customerThe documents may include a proof of income, proof of residence, and a driver’s licenseThis allows us to confirm the identity of our customer and the accuracy of the information provided to usAt the point of sale, our customer provided the attached proof of income for her current employmentPrior to purchasing the GMC Envoy SLE 4DR SUV, our customer was presented with a Buy Option SummaryOur customer signed and reviewed the attached Buy Option Summary prior to purchasing the vehicle acknowledging the estimate financed terms At the time of purchase, our customer signed and reviewed the following attached documents:Simple Interest Retail Installment Contract Retail Purchase Agreement What you need to know about financing a vehicle with DriveTime Customer Payment Schedule By signing the above mention documents, our customer acknowledge and agreed to pay back the total sale price of the vehicle On December 11, 2014, our customer voluntarily returned the vehicle to DriveTime On January 2, 2015, the proceeds of $4,were credited to our customer’s account when the vehicle was sold at auction On January 22, 2015, an audit was completed on random accounts where it was found the auction check was applied to our customer’s account twiceThe duplicate application of the auction check was removedTherefore, our customer’s current payoff is $10,990.96, for the remaining principal balance and interest: Principal: $10,Interest: $ At this time, we are unable to accommodate our customer’s request to refund monies paid and delete the trade line from her credit reportHowever, we are offering the following resolution: DriveTime agrees to: Waive deficiency balance of $10,Delete trade line from all three (3) major Credit Bureau reporting agenciesIn exchange, Customer agrees to: Remit payment to DriveTime via certified funds in the amount of $2, Our customer will be required to sign a Full Settlement and Release of Claims if she decides totake advantage of this offerThis settlement offer is good until April 30, DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, DriveTime Customer Relations

Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 7, 2014, our customer entered into a Cancel Anytime Lease contract with DriveTime when she leased a Dodge CaliberOn January 20, 2015, we contacted our customer to address her [redacted] complaintWe advised our customer we have researched the situation and have taken the appropriate steps to get her referral credit processedOn January 21, 2015, the credit posted to our customer’s accountWe apologize for any inconvenience or confusion this might have causedAs a goodwill gesture, we have also applied a $credit to our customer’s accountDriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a BMWAttached you will find the Simple Interest Retail Installment Contract for your referenceWe have made several unsuccessful attempts to contact our customer to discuss his concernsOn March 3, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s remaining delinquent balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

For full response, please see attached On December 8, 2015, our customers contacted DriveTime to schedule an appointment to visit the dealership to review potential vehicle purchasesThe co-buyer on the account advised his wife would be able to cosign for the loan and that they would be visiting later this day With any potential customer, they may visit www.DriveTime.com to begin an approval processThey are required to provide the following information: · Name · Phone number · Zip code · Address · Email address · Monthly income · Social security number · Birthdate Once the online process is completed, a pre-approval page is sent via email, text, mail, and/or phoneWhile the customer is pre-approved for financing with us at this time, the approval is subject to our receipt of documentation from the customerThis allows us to confirm the identity of the customer and the accuracy of the information provided to us, including proof of income and residence and driver’s licenseThis information is critical for ensuring the customer’s desired financing is affordable for themWe strive to work with all of our customers to find the right vehicle and financing options availableIf an individual is unable to satisfy the requirements to finance a vehicle with DriveTime, a higher down payment or a co-buyer may be needed to increase the total monthly income to establish new stipulations for financing a vehicle with DriveTimeWe encourage our customers research and analyze all aspects of their interest in purchasing prior to completion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ok yes back on 8/one of the drive time customer service people did call I talk to her on the pjone abot the car she told me to take the car back to one of there car care people to get the car fix I told her no why should I the car haas been there many times before and they are fixing the same thing evey time why should I keep spending my money on a car that has to get the same thing done three times there is no way a car shoukd heave to get a engine job done three times each year I have the car it is the same thing and then she only said they will waive the $but still had to pay the cast to get the car fix so that was a lie and yes I might have sgin the car fax paper at the time of me getting the car there was notthing about this was going to be a bad car either and the lady was talking to me like I was no one telling me there is nothing they can d I got the car and thats what it is and no matter what I say I will not no money back from it I should have got the car check out it was a loan and I told her the bank did not give me anything my money paid the down payment and I paid the car payments and I lost all my money on this car and drive time no it they have been doing this to many people iam sure and yes they sent me a $visa card like that would make it better that was just a slap in my face where they think they can just do peoplr like that and then give them a gift card really if you look deep into drive time this was on the news how car lots have these cars and then get them on there lot to sell and the cars are no good iam going all the way with this on the news, facebook, anywhere I can make sure they dont get away with taking my money like that I have a sick child in my home and half of the time I had to get on hte bus to take him to his doctor apt because the car Refund I want some of my money back from this car this car is a leaving hell and I want what is right how can you just do that to people I gave the car back to them and I no they have the car in the shop and they can see how bad the car is Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns On July 3, 2015, our customer contacted [redacted] with concerns about a noise when backing the vehicle up [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosedOn July 6, 2015, an in-network repair facility filed a claim with [redacted] for the accessory drive belt tensioner, lower ball joints, upper control arms, brake pads, rotors, and brake diagnosis [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyOn July 10, 2015, DriveTime’s Customer Relations department contacted our customer in response to concerns she had voiced about non-covered repairs that were needed on the vehicleWe advised we would review an estimate for possible assistance, then contacted [redacted] and advised them to accept an upcoming claim for a broken grill and doorLater that day, our customer contacted [redacted] about the above-mentioned grill and door [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed; however, no claim was ever filed with [redacted] in regard to this matterOn July 13, 2015, our customer contacted [redacted] with concerns about a tire issue, rust under the vehicle, and the steering wheel vibrating [redacted] referred our customer to another in-network repair facility to have the vehicle diagnosedThat day, an in-network repair facility called a claim into [redacted] for the left-rear caliper [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyOn July 20, 2015, our customer contacted [redacted] about a no-start issue with the vehicle [redacted] encouraged our customer to have the vehicle towed to an in-network repair facility for further diagnosisOn July 22, 2015, an in-network repair facility filed a claim with [redacted] for the steering column and steering diagnosis [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited WarrantyOn July 23, 2015, we contacted our customer and attempted to address her concernsAt that time, our customer advised the vehicle was operating wellWe advised our customer to contact [redacted] if any further mechanical concerns with the vehicle were to ariseIf our customer is still experiencing issues with the vehicle, we encourage her to contact [redacted] at [redacted] Once a claim has been filed, if any repairs are not covered under the terms of the DriveCare Limited Warranty, we will review potential options to assistLikewise, we encourage our customer to contact our Customer Relations department with any further questions or concerns at ###-###-####DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] **DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is not acceptable $for 1/months of headache being pulled over timesBeing lies to repeatedly by drivetime in mechanicsville ,vaIt's now been days since customer relations said they would have an answer and have my plates to meI want the last months of my payments which equals $credit to my accountI am a mitary spouse and cannot get on base thus asking a friend for theist months this has been a huge inconvenienceI feel this amount is small considering the constant lying and rudeness of this companyBest regards [redacted]

DriveTime has not made an attempt to get in contact with me at all

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address the consumer’s concerns The actions described in the consumer’s correspondence is not within DriveTime set standards of service and supportWe have found the consumer was provided with incomplete information regarding the required documentation needed to use unemployment benefits for their proof of incomePer DriveTime’s policy, there are additional documents a consumer must bring in, along with their proof of unemployment benefits In this instance, the consumer did not have the additional documentation to meet our proof of income requirements Our sales associate, who was initially corresponding with the consumer, was driving to another dealership in the region and was not present when he arrived on July 29, It was at that time our sales manager informed our consumer that we would accept unemployment benefits as a source of income, however, he must provide us additional documents relating to unemploymentWe apologize for the confusion this matter has caused as we did not properly educate our consumer on our required stipulations for financing with DriveTimeWe are actively seeking all training opportunities and appropriate corrective action internally in relation to this matter DriveTime contacted the consumer on August 7, to provide the abovementioned explanationAs a gesture of goodwill, we have sent a $American Express gift card to his address listed on the complaintThe consumer expressed satisfaction with our resolution and the call was ended on amicable terms

I will be seeking a lawyer to further pursue this matter its really unacceptable and I shouldn't have to go through this hardship I should be compensated more than dollars and I will be thanks for your time but I dont accept this response

I have provided repair receipts for repairs, and as stated by Drivetime they have record of issues, their resolution is for me to spend additional funds to have said vehicle repaired that should have been repaired prior to purchaseThe resolution is unacceptable and I will escalate this further possibly through legal avenues

October 30, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Who It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns On July 18, 2015, our customer’s first lease payment of $came dueOn the same day, DriveTime received two electronic payments: one for $and the other for $At that time, both payments were pending finalization On July 20, 2015, our customer contacted DriveTime and inquired into why her payments still were showing as pendingWe advised our customer that some financial institutions could take up to five business days to complete the payment processWe encouraged our customer to contact DriveTime in a few days to ensure the payment had processed in full On July 23, 2015, our customer’s payment of $was reversedDriveTime attempted to contact our customer, but we were unable to reach her On July 29, 2015, our customer returned DriveTime’s calls in regard to her account delinquencyOur customer advised her bank statement reflected that the payment for $had been processedWe informed our customer that the payment was still reflecting as pending in our systemOur customer advised she would pay the $that had been reversed on July 23, On July 31, 2015, a payment of $was applied to our customer’s lease accountDue to the way our payments are applied, the $was allocated to our customer’s side note firstHer account was then reflecting as paid ahead by $However, after receiving the payment of $555.00, the previously pending payment of $made on July 18, was reversedThis brought the account to be paid ahead by only $ On August 1, 2015, our customer’s next payment of $came dueWith the paid ahead amount of $92.07, $was still due toward her payment On August 7, 2015, our customer contacted DriveTime regarding the delinquency on her accountWe advised our customer that the payment of $had been reversed and her account was currently $delinquent On August 15, 2015, another payment of $came dueLater that day, our customer contacted DriveTime to clarify the current amount dueDriveTime once again explained the payment reversal and informed her of the current delinquency amount of $Our customer advised she understood and paid the delinquent amount, bringing her account currentDriveTime processed the payment and advised our customer she would owe one more side note in conjunction with her next payment On August 29, 2015, our customer’s next lease payment of $came dueNo payment was received On September 1, 2015, our customer contacted DriveTime in regard to her past due balanceOur customer was mistakenly advised she owed $215.43, when in fact she owed $Our customer arranged to pay the requested $ On September 12, 2015, another periodic payment of $came dueAlong with the unpaid side note payment that had come due on August 29, 2015, a total amount of $was due to our customer’s account On September 17, 2015, our customer made a payment of $She contacted DriveTime to ensure the payment had processed and was advised that it had On September 24, 2015, DriveTime recovered the vehicle due to the delinquency still owed toward our customer’s side noteOn the same day, our customer contacted DriveTime to dispute the recovery of the vehicleOur customer advised she had been informed that she had paid off her side note contractOur customer sent in bank statements showing the payments from JulyAfter further review, DriveTime advised our customer that the delinquency was not related to the reversed payment in JulyWe advised our customer the delinquency was from the final side note payment due August 29, On September 30, 2015, DriveTime submitted a request to credit $to our customer’s lease account to compensate for her hardshipWe are also mailed our customer a $American Express gift card for the confusion surrounding the handling of her payments On October 1, 2015, the $credit posted to our customer’s lease account$of the credit was applied toward her recovery fees, and the remaining $was applied toward her periodic paymentsAs of October 30, 2015, our customer’s account is current We apologize for any confusion of inconvenience this matter may have causedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, [redacted] DriveTime Customer Relations