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DriveTime Reviews (1296)

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User Reviewer2122429 time 26.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Drive Time states that they attempted to contact me at my phone number.  I checked my caller ID and there are no calls from numbers that I do not recognize.  So it does not appear that they actually tried to call me.
Also, Drive Time states that they mailed me a $25 gift card.  I have not received any mail from them so it does not appear that they actually mailed me a gifrt card.
Regards,
******** *****


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User Reviewer2122177 time 26.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******


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User Reviewer2122189 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 16, 2014, our customer entered into a Simple Interest Retail...

Installment Contract with DriveTime when she purchased a 2012 Ford Fusion. That day, our customer paid off her original DriveTime loan when she traded in the 2004 Chevrolet Malibu she had purchased on March 10, 2012. Attached you will find the Simple Interest Retail Installment Contract for both loans for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with ******** and *******, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with ********** will be completed no later than the end of May. On March 9, 2015, our customer contacted DriveTime with concerns that her accounts were not reflecting on her credit reporting. We informed our customer about the abovementioned system enhancements and advised that reporting for her active account should reflect within 30-60 days. On March 10, 2015, our customer contacted DriveTime with concerns that she had to purchase a vehicle with an interest rate of 20% from an outside company because of the effects DriveTime’s credit reporting suppression had on her credit score. Our customer asked us to either provide her with monetary compensation for this hardship or provide her with a rental vehicle for two months. We advised our customer these were not forms of assistance we were able to offer. That day, a credit rating letter was e-mailed to our customer; these letters give an overview of our customers’ accounts, including their payment history, and can be used as a reference for creditors when our customers are applying for credit. On March 11, 2015, our customer contacted DriveTime with concerns that the credit rating letter she was sent was only showing her recent account, with no mention of her original account. We advised her that we would submit a request to have a credit rating letter for her original account sent to her. In response to our customer’s concerns about her new vehicle loan’s high interest rate, we recommended that she consider refinancing the loan once all credit-reporting updates were complete. On March 13, a credit rating letter for our customer’s original DriveTime account was sent to our customer via e-mail. At DriveTime, we strive to ensure all of our credit reporting is up to date and accurate.  After a recent in depth review, we determined that there were questions surrounding the accuracy of our reporting of paid loans. For this reason, we are no longer able to report on accounts that were paid prior to October 1, 2014. We are unable to resubmit a loan that was paid prior to October 2014 for reporting, as this would appear as a new trade line and would be more detrimental to our customers’ credit. When an account is paid, DriveTime reports one final time with the account’s final status. We cannot then continue to report this account; therefore, we cannot reinstate anything paid prior to October 2014.At time of sale, our customer opted to purchase GAP Coverage on the 2012 Ford Fusion. In the case of a total loss, if a customer’s insurance does not fully pay of the loan, GAP Coverage will pay off the remaining balance. The customer then has the opportunity to get into a comparable DriveTime vehicle at the same interest rate as their previous loan; there are often zero-down options available. At this time, our customer has not taken advantage of the opportunity to get into another vehicle with DriveTime at the comparable interest rate of 14.9%. The GAP Installment Sale Contract/Loan/Lease Agreement Addendum has been included for your review.On May 9, 2015, we contacted our customer and attempted to address her concerns. We discussed the above information and explained why DriveTime is unable to reinstate the trade line for her original account to the credit bureaus. Our customer was not satisfied with this information and advised she would continue to escalate the matter until she reached her desired resolution.At this time, we are unable to accommodate our customer’s request for DriveTime to reinstate the trade line for the 2004 Chevrolet Malibu account. If in the future our customer should require further documentation of her loans to apply for credit, or if a creditor requests a letter, we would be happy to make additional credit rating letters available. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address our customer provided. DriveTime thanks the Better Business Bureau for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,******** **DriveTime Customer Relations


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User Reviewer2121681 time 26.11.2016


I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
******* ********
Business provides the contract I sign under the understanding that I was receiving a vehicle that had been inspected before being sold. However myself and many other customers if drivetime shortly after found out that this was not the case and that the warranty that is included doesn't include much even if the repairs happen shortly after purchase as many other buyers and myself have witnessed. There will be a class action suit to bring this company who have sold many defected cars to innocent buyers. I started with myself but once doing my research and talking to other buyers and class action suit attorneys I found this has occurred several times before to others. who never got behind in their payments. It is absolutely impossible unless your rich to keep up with payments when your constantly repairing a vehicle that you just purchased. The Dealer admits there were issues with the vehicle that were brought to their attention prior to the payments falling behind but failed to compensate the buyer immediately and then wanted payments after the buyer begin to get behind in payments.


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User Reviewer2121939 time 26.11.2016

**** ********* *********January 7, 2016

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******* ****
Better Business Bureau
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # ********

Dear Ms. *****

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

With the information provided, DriveTime is unable to identify an account or profile associated with the name and number provided. At this time, DriveTime will place the phone number included on the complaint on a do-not-call list for our automated dialer system.

As a good-will gesture, DriveTime has sent a $25.00 American Express Gift Card to the address provided.

We apologize for any confusion or inconvenience this matter may have caused. Should you have any questions or concerns, please contact us by calling us at *************
**********

Justin M.
DriveTime Customer Relations Department


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User Reviewer2121431 time 26.11.2016

July 10, 2014

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******* *******

Better Business Bureau

Ph. ***** ********

Fax ***** ******** 

 

Re: Complaint #********

    

Dear Ms. *******,

 

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns.

 

On July 2, 2014, our potential customer visited one of our DriveTime dealerships for a scheduled appointment.

On July 8, 2014, we contacted our potential customer and came to an amicable resolution.  We apologized to our potential customer for his negative experience with us and asked that he give us another opportunity to do business with him.

As a goodwill gesture, DriveTime has sent our potential customer a $25 ******** ******* gift card.

                      

DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************.

 

Sincerely,

 

******** *****

DriveTime

Customer Relations


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User Reviewer2120667 time 26.11.2016

That statement provided is not accurate from drive time. Yes the vehicle was picked up on 10-15 and keys handed over,however we were not allowed to get our personal belongings, which included medicine and a cane to aid in walking. I reached out to drive time and begged them to allow access. All I got was the run around. They finally gave me the address and the company premier recovery would not schedule me to come out until 10-27 after they knew the vehicle was picked up which drive time had to me was not leaving to the 30th. I spoke with several drive time employees and all their answers were different. Drivr time can keep their gift card


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User Reviewer2122717 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 29, 2010, our customer entered into a retail installment contract when she purchased a 2003 Mazda Miata. I have included the retail installment contract for your...

reference.
On March 10, 2014, our customer contacted us. We are currently working towards an amicable resolution. We have requested our customer submit a bank statement with a running balance. Once we receive her bank statement, we will review for assistance.
As a goodwill gesture, DriveTime has sent our customer a $25.00 American Express gift card.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************.
Sincerely,
DriveTime
Customer Relations


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User Reviewer2121441 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 23, 2013, our customer entered into a Closed End Motor Vehicle Lease contract with DriveTime, when he leased a 2006 Jeep Commander that came with a limited...

warranty. Included you will find the Closed End Motor Vehicle Lease and the Drivers Seat Limited Warranty agreement for your reference. We are currently in contact with our customer and are working towards an amicable resolution. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


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User Reviewer2120437 time 26.11.2016

February 1, 2016

Better Business Bureau

Re: Complaint # ********

Dear Ms. ****,

We appreciate the opportunity to re-address our customer’s concerns.

When our customer’s accounts become delinquent, DriveTime makes normal attempts to contact our customer to cure the delinquency balance. At that time, our customer has the ability to set payment arrangements with our loan advisors. If a payment arrangement is made and kept, contact with our customer to cure the delinquency balance will cease.

On November 10, 2015, our customer contacted DriveTime to place a call restriction on her account so DriveTime would no longer be able to contact her. We advised our customer we would not be able to contact her and she would be responsible for contacting us with any concerns.

On December 8, 2015, our customer contacted DriveTime in regard to a check they had mailed in for payment of the vehicle on November 20, 2015. DriveTime advised our customer we would need 24-48 hours to review and our customer would need to contact DriveTime as she wished to maintain contact restrictions on her account.

On December 15, 2015, a payment of $161.15 was posted to our customer’s account from a check that was mailed in. At that time, our customer’s account reflected as current.

On December 18, 2015, a bi-weekly payment of $161.15 became due.

On December 26, 2015, at 8 days past due, our customer returned the vehicle to a DriveTime sales lot as a voluntary surrender. At that time, our customer’s account was updated to reflect as a charge-off voluntary surrender.

Without any new information, DriveTime is unable to further assist our customer. If our customer has any additional concerns, we encourage her to contact our customer relations department at ###-###-####.

Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,

DriveTime Customer Relations


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User Reviewer2120695 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2009 Jeep Compass....

Attached is the Simple Interest Retail Installment Contract for your reference. On November 5, 2014, our customer purchased a Collateral Physical Damage Certificate of Insurance through ******** **** ******** (“***”). The coverage period for the insurance was from 11/05/2014 until 11/19/2014. Please see the Collateral Physical Damage Certificate of Insurance under “Item 2. Coverage Period”. To continue coverage, the customer was required to continue to make payments to ***.  There were no additional payments made to *** by our customer after the original overage period and the insurance lapsed in December 2014. On May 21, 2015, our customer inquired as to why she was not notified that him insurance had lapsed. Our customer indicated that he believed the insurance was included in his loan payment.  The retail contract and certificate of insurance clearly provide that the insurance is separate and are not included in the loan payment. While insurance payments are setup on the same payment frequency as our customer’s car payments as a convenience for our customers, the payments due are made separately. The customer is responsible for maintaining their own insurance. In the Simple Interest Retail Installment Contract under “Vehicle Insurance”: “You must insure yourself and us for the term of this Contract against loss of or damage of the Vehicle with a policy in the Buyer’s name. …You agree that is the insurance proceeds do not cover the amounts you still owe us, you will pay the difference.”In the Simple Interest Retail Installment contract under “Liability Insurance Required”:“You understand that state law requires you to purchase and maintain liability insurance. We do not provide liability insurance for you and it is not included in your contract.” On May 27, 2015, our customer contacted DriveTime’s Total Loss Department to inquire about how to file a claim due to an accident. Our customer was advised that his original insurance had expired and he would have to file a claim with her primary insurance carrier if applicable.  Our customer indicated he did not have primary insurance. Our customer also inquired into reinstatement of his previous insurance since it was his understanding that his insurance was included in his payment.  Our customer was informed that *** is unable to reinstate the previous insurance policy. We also confirmed with the dealership that they understand that the insurance is not included in the payment and that they are not representing that to our customers.  However, in an attempt to provide assistance, DriveTime advised our customer that we will need to inspect the vehicle for the amount of damages. DriveTime’s Total Loss Department advised that after appraisal, the Gap Addendum would apply to the vehicle if it is deemed as a total loss. This will not cover the total loss but will reduce his loan balance by the amount of his loan that exceeds the fair market value of his vehicle. At this time, DriveTime is working with our customer to obtain the vehicle for inspection of collision damage. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has provided a $25 credit towards our customer’s account. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.  Sincerely, ****** **DriveTime Customer Relations


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User Reviewer2164218 time 26.11.2016

Concern:
·         Our customer stated that he previously filed a BBB complaint due to DT not...

reporting the trade line to any of the credit bureaus ·         Our customer stated that he was promised that we would report to all three credit bureaus for at least 1 year
 Resolution: ·         $25.00 gift card sent to the address provided
·         Unfortunately, DriveTime was unable to update the trade like in May 2015 due to a previous bankruptcy.
·         Due to the loan being paid off, DT is unable to update the trade line with Experian and Transunion at this time
·         DT has requested a manual update with Equifax, as they are the only bureau in which we can reinstate the trade line.


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User Reviewer2121473 time 25.11.2016

May 27, 2014 Lyndsey Mullens Better Business Bureau Ph. ###-###-#### Fax ###-###-#### Re: Complaint #******** Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On March 7, 2014, our customer entered into a simple interest retail installment contract when he purchased a 2008 CHEVROLET UPLANDER FWD V6. The vehicle came with a 30 day/1500 mile limited warranty, administered by *******. Our customer also purchased a DriveCare Powertrain Protection Plan, administered by *******. Included you will find the simple interest retail installment contract, limited warranty, and the DriveCare Powertrain Protection Plan for your reference. On March 20, 2014, our customer contacted our customer service requesting us to perform an oil change. Our customer service advised our customer oil changes are not covered under the limited warranty. We advised our customer to contact ******* if he has mechanical issues with the vehicle. Our customer was transferred to *******. On April 8, 2014, our customer contacted ******* and advised the brakes were malfunctioning and the vehicle jumps. ******* advised our customer brakes are not covered under the DriveCare Powertrain Protection Plan. Our customer was advised he would have to pay $100 deductible to diagnose the transmission issue. On April 21, 2014, our customer contacted our customer service and advised he was not going to pay the $100 diagnostic deductible to determine what was causing the transmission issue. Our customer advised he was going to return the vehicle. On May 8, 2014, DriveTime repossessed the vehicle due to non -payment. On May 23, 2014, we contacted our customer and explained the warranty process. We advised our customer he is required to pay the $100 diagnostic fee deductible as he was outside his 30 day/1,500 mile limited warranty. At this time, we are unable to accommodate our customer’s request to provide a partial refund of his down payment. However, DriveTime agrees not to adversely report to our customer’s credit bureau. As a goodwill gesture, DriveTime has sent our customer a $25 **** gift card. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


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User Reviewer2120709 time 25.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
on March 6th when my car brook down middle of no where, ****** did not pay rhe towing of car from a gas station to city of ****** + they paid portion of towing from hotel to repair shop, and on top of that waranty from ****** did not cover $ 150 for crank shift sensor. so I asked customer service then, since I bught this car recently and these expenses put me begaind on monthly payment, I asked them repeatedly to give me a break and let me skap a payment to catch up. but they said my loan has to be older than 6 months for them to help by extendeing a payment. So now its been 8 months , and still one payment behaind, but they still refuse to help me out by extending one payment to allow me catch up.what customer courtesy is that?
Regards,
****** ******


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User Reviewer2121483 time 25.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.
All vehicles DriveTime sells come with a 30 day/1,500 mile limited warranty. Under this warranty, included in the sale price of the vehicle, our customers have a $0 deductible. Once this warranty expires, the 36 month/36,000 mile extended, limited warranty and 60 month/50,000 mile powertrain limited warranty begins. These warranties have a $100 deductible for in-network repair facilities and a $200 deductible for out-of network shops.
On April 1, 2013, our customer contacted Aeverex advising the standard shift was not working. Aeverex referred our customer to a repair facility for diagnosis. Our customer also asked about a rental vehicle. Aeverex explained the rental reimbursement policy to our customer. Aeverex also advised the cost of rental for number of authorized under warranty could be included in the repair order, if the repair facility offers rental vehicles.
Our customer provided an invoice for the installation of a new transmission shift control, invoice #****** dated April 19, 2013. This repair was covered under the warranty. Aeverex approved a rental vehicle for one (1) day on this repair. Our customer had the rental vehicle for two (2) days, leaving him responsible to one (1) day of rental costs. The total for the repairs was $516.80. Aeverex paid $378.59 on this repair; our customer paid the difference of $137.31. This expense consisted of his $100 deductible, as he was outside the 30 day/1,500 mile limited warranty with a $0 deductible, and $37.31 for the day of the rental vehicle not covered under the warranty. Our customer was outside the 30 day/1,500 mile limited warranty as he had driven 4,011 miles since March 23, 2013.
On June 13, 2013, our customer contacted Aeverex advising his vehicle was overheating. Aeverex and our customer discussed taking his vehicle to an out-of-network repair facility, as the nearest in-network shop was 108 miles away. Aeverex approved an out-of-network shop as long as they were certified and able to accept credit card payments over the phone. Aeverex again explained the $100 deductible to our customer.
The invoices dated June 20, July 3, and July 17, 2013 were for service to the radiator fan and fan assembly. These repairs were covered under the warranty, administered by Aeverex. As of the final invoice, our customer had driven 17,841 miles since that start of the loan on March 23, 2013.
On December 2, 2013, Aeverex was contacted by a repair facility seeking approval on a coil pack replacement. Aeverex advised the repair facility this is not a covered under the 60 month/50,000 powertrain limited warranty. The 36 month/36,000 extended, limited warranty was expired as our customer had driven 42,576 miles.
On December 3, 2013, our customer contacted Aeverex to determine why coil pack was not covered. Aeverex explained coil pack is not a covered component under the 60 month/50,000 powertrain limited warranty.
We are still unable to accommodate our customer’s request to refund his money. Aeverex has met all contractual obligation as agreed upon by our customer signing his warranty contract.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****.
Sincerely,
******* **
DriveTime
Customer Relations


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User Reviewer2121239 time 25.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 10, 2014, our customer entered into a Simple Interest Retail Installment contract with DriveTime, when he purchased a 2008 Honda Accord. Attached you will find...

the Simple Interest Retail Installment for your reference. On October 13, 2014, our customer utilized DriveTime’s Vehicle Return Program. On November 6, 2014, we mailed our customer’s down payment refund via **** ****** *******, certified mail (tracking #************************). As a goodwill gesture, DriveTime has mailed a $25.00 ******** ******* gift card to the address on file. DriveTime thanks the ****** ******** ****** for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


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User Reviewer2121499 time 25.11.2016

Dear Ms. *******,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 6, 2012, our customer entered into a retail installment contract when he purchased a 2006...

Ford Freestyle. The vehicle came with a 3 year/36,000 mile limited warranty. The retail installment contract and warranty agreement are included for your reference.
On July 25, 2012, DriveTime received a request for authorization to transport the vehicle out of the United States. Our customer included in the request their orders from the U.S. Army stating that our customer would be stationed in Germany. DriveTime granted our customer’s request to transport the vehicle to Germany.
Per the terms of the DriveTime Warranty Agreement. The warranty is void outside of the United States.
“This Limited Warranty is valid and enforceable only when the vehicle is physically located in the continental U.S., Alaska, and Hawaii.”
In March of 2014, our customer contacted DriveTimes Customer Service Department and informed them that the vehicle was having mechanical issues and was not running.
We have been in contact with our customer in an attempt to reach an amicable resolution. Although DriveTime is not obligated to assist with repairs while the vehicle is overseas, DriveTime has offered to reimburse our customer for any warranty-covered items if he  sends us paid receipts of the repairs. (DriveTime would deduct the applicable $150 copay from any reimbursement). DriveTime has also offered a 2-payment extension on our customer’s car loan to free up funds for our customer to pay for repairs.
DriveTime has given our customer the option of returning the vehicle if he chooses to do so. If our customer chooses to return the vehicle, DriveTime would waive any remaining balance on his car loan and would the delete trade-lines from his credit reporting. DriveTime only offers this benefit to active duty military members. Our customer would need to have the vehicle transported back to the United States in order to take advantage of this offer.
Our customer has declined DriveTime’s offer.
As a goodwill gesture, DriveTime has credited $25 to our customer’s principal balance.     
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
 
Sincerely,
**** ********
DriveTime
Customer Relations


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User Reviewer2122011 time 25.11.2016

September 18, 2015

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Better Business Bureau
*** ***** ********
*** ***** ******** 
 
*** ********* * ********
    
To Who It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On September 4, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a 2008 Mazda 6. All lease vehicles come with a Driver’s Seat Limited Warranty, administered by *******.  Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty contract for your reference.
 
On September 5, 2015, our customer contacted ******* with concerns about the vehicle. ******* advised our customer to take the vehicle to an in-network repair facility to have the vehicle diagnosed.
 
On September 8, 2015, an in-network repair facility filed a claim for a transmission. ******* approved the repairs in full under the terms of the Drivers Seat Limited Warranty.
 
On the same day, our customer contacted DriveTime in regards to his mechanical concerns. Our customer advised he had attempted to return the vehicle within the 24 vehicle return program; however, he was over his allotted mileage. DriveTime advised our customer under the Driver’s Seat Vehicle Return Agreement in order to participate in the program, the customer would need to return the vehicle to DriveTime within one calendar day, and had not driven the vehicle more than 70 miles. Our customer advised the over mileage was due to multiple trips back and forth to the dealership. DriveTime advised our customer at this time, he would not be able to return the vehicle under the vehicle return program.
 
On September 9, 2015, we contacted our customer and came to an amicable resolution. We offered to make an exception and exchange his current vehicle for a comparable DriveTime lease vehicle. Our customer accepted the offer and considered the matter resolved.
                      
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at *************
 
Sincerely,
 
**** **
DriveTime
Customer Relations


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User Reviewer2121757 time 25.11.2016

This is the second vehicle I have purchased from Drive Time that was not reliable. Since May 27th I have called repeatedly about the Jeep Patriot because it needed a new transmission. Every time I speak with someone in the corporate office they claim that they are going to reimburse me for all my out of pocket expenses; as rental cars for up to three weeks, tow truck costs, and I faxed all the information, and they still have not given me my money back. They don't honor there word, and I feel like nobody wants to talk to me when I call. They have changed there title numerous times and I feel they are not a legit company. I purchased the vehicle to build my credit and now I owe the previous rental car that came to 820.00 and they never paid me back for the first rental car. I first purchased an Impala in December that broke down in February and they switched out the vehicle to the Jeep Patriot that needed a new transmission along with several other maintance problems that they are not willing to pay for. Overall this has been beyond stressful causing me to miss several days at work, costing me extra money in gas to drive it to the shop multiple times with this vehicle and the previous vehicle. I feel like this business needs to be shut down for swindling people out of there hard earned money! I still feel like my Jeep is not properly fixed and there is nothing I can do or afford to do at this point. Please contact me by phone so we can discuss this further *** *** ****. I am at the point now where I feel like I need legal reprenstation if you cannot deal with the situation accordingly. This is a matter for Consumer Law based upon how long its been going on. I have been having these issues for two cars and it hasn't even been a year and over two thousand dollars in expenses and a lot of grievances. Please help me.
Sincerely,********


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User Reviewer2122017 time 25.11.2016


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****


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Category: AUTO DEALERS-USED CARS

Address: 1720 W Rio Salado Pkwy, Tempe, AZ, 85281-6590

Website: http://www.drivetime.com/

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