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DriveTime Reviews (1296)

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User Reviewer2122569 time 26.11.2016

August 15, 2014  ******* *******Better Business Bureau*** ***** ********
*** ***** ******** Re: Case#******** Dear *** ********  Thank you for bringing thismatter to our...

attention. We appreciate the opportunity to address ourcustomer’s concerns.  On July 14, 2014, our customerentered into a Cancel Anytime Lease Contract when she leased a **** ********* ******that came with a limited warranty. Included you will find the Cancel AnytimeLease and the limited warranty agreement for your reference. On August 13, 2014, we contactedour customer regarding her concerns with her vehicle needing a new transmission.The limited warranty covered the repairs, and a new transmission for thevehicle. As a good will gesture, we offered our customer a rental vehicle atour cost while her car was experiencing repairs. Our customer declined ouroffer.  On August 13, 2014, we reached anamicable resolution. We will apply a per diem credit to her account for thedays that the vehicle is at the repair facility.  As a goodwill gesture, DriveTimehas applied a $25 credit to our customer’s principal balance. DriveTime thanks the BetterBusiness Bureau for their ongoing support. Should you have any questions orconcerns, please contact us by calling us at ************.  Sincerely,  *****CustomerRelations Specialist


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User Reviewer2120525 time 26.11.2016

January 21, 2016

Better Business Bureau

Re: Complaint # ********

Dear Ms. *****

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 05, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Kia Spectra. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On September 21, 2015, DriveTime sold our customer’s loan to a third-party collections agency with no affiliation to DriveTime. At that time, all documentation associated with our customer’s vehicle was transferred to the third-party collections agency.

On January 5, 2016, our customer contacted DriveTime to advise she had been involved in a total loss accident and needed the title for the vehicle. We advised our customer that DriveTime had sold her loan to a third-party collections agency and was no longer in possession of the title.

Later that day, our customer contacted DriveTime to request that we send a lien release on the vehicle to her local Department of Motor Vehicles. We advised our customer that since DriveTime was no longer the lienholder on the vehicle, we would not be able to provide a lien release.

DriveTime has made multiple attempts to contact our customer to address her concerns. At this time, DriveTime is working toward finding a resolution to assist our customer with this matter. We will continue our efforts to contact our customer and reach an amicable resolution.

We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a $25.00 American Express Gift Card.

Should you have any questions or concerns, please contact DriveTime Customer Relations at *************
Sincerely,

DriveTime Customer Relations
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User Reviewer2122599 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2008 Dodge Nitro....

The vehicle came with a 5 year/ 50,000 mile service contract administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle Coverage agreement for your reference.
On July 10, 2014, we contacted our customer and reached an amicable resolution. Our customer did not utilize her service contract and paid out-of-pocket for various repairs. DriveTime reviewed the out-of-pocket expenses and reimbursed our customer $683.79 for components that would have been covered under the service contract.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****.
Sincerely,
DriveTime
Customer Relations


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User Reviewer2120553 time 26.11.2016

January 21, 2016

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Better Business Bureau

Re: Complaint # ********

Dear Ms. *****

Thank you for bringing this matter to our attention.
On February 20, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Ford Escape. Attached you will find the Simple Interest Retail Installment Contract for your reference.
On January 11, 2016, at 121 days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to page 3 of the Simple Interest Retail Installment Contract under “Default”:
“You will be in default if you do not make any payment in full when such payment is due….
If you are in default… we may take back (repossess) the Vehicle.”
On January 12, 2016, the vehicle was recovered. That same day, our customer contacted DriveTime in regard to redeeming the vehicle. At that time, we advised our customer we would process a loan modification to defer six payments to the end of her loan. Our customer was advised she would be responsible for paying the remainder of her past due balance, any fees associated with the recovery of the vehicle and any storage fees to be paid to the third-party recovery agent.
On January 16, 2016, DriveTime contacted our customer and addressed her concerns. We advised that after further review, our customer was advised of all fees associated with the recovery of the vehicle. As a result, DriveTime is unable to assist our customer with the storage fees associated with the recovery of the vehicle.
As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s account.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at *************

Sincerely,

DriveTime Customer Relations
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User Reviewer2120303 time 26.11.2016

i did not receive anything from the person I talked to help me in any way I feel this poor customer relations.
 
Brenda Sims


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User Reviewer2121337 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 20, 2013, our customer entered into a Simple Interest Retail Installment contract. Included you will find the Simple Interest Retail Installment contract for your...

reference.On September 5, 2014, we reached out to our customer to discuss his concerns. Since the vehicle had been sent to auction while his modification and payment was being processed to redeem the vehicle, there was a transportation cost that was incurred in the amount of $204.00. We requested a receipt or evidence of payment for the out of pocket costs our customer paid due to the vehicle being transported in the meantime.We are currently working towards an amicable resolution with our customer once we have received the receipt.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations


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User Reviewer2120317 time 26.11.2016

Please see the attached PDF for the full Response.
On August 5, 2016, we spoke with our customer to address her concerns. She stated that she had out of pocket repair expenses and wished for DriveTime...

to assist. We encouraged our customer to provide us with any documentation for review and the options for possible reimbursement.   On August 9, 2016, we contacted our customer to address the concerns in her complaint. As a gesture of goodwill, we will reimburse for her out of pocket repair expenses in the amount of $234.77. Our customer stated that she wished to exchange the vehicle or receive a full refund of all monies paid toward the loan. We advised that we would be unable to accommodate her request to exchange the vehicle nor would we be able to offer her a full refund.   Should our customer no longer wish to continue business with DriveTime, we will extend an offer to rescind her contract, delete her trade line, and refund her down payment in full of $600.00. In addition, our customer will be required to sign a Full Settlement and Release of Claims to take advantage of our offer. This offer will expire August 24, 2016. Should she wish to stay in the vehicle, DriveTime will offer 4 days of rental reimbursement at a daily rate of $25.99. This will provide the OEM the opportunity to address and possibly duplicate the issues reported. At this time, our customer has declined our offers and wishes to continue working with the Better Business Bureau.


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User Reviewer2122371 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 3, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Honda Insight. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 13, 2014, DriveTime made an exception for our customer to re-contract in order to accommodate her request to cancel the Skylink GPS Service. The Skylink GPS Service was an optional product at the time of our customer’s purchase and was not refundable. At the time of the re-contracting, the information submitted to the ** *** was missing our customer’s name. On December 18, 2014, our customer went to the ** *** and attempted to submit the "Statement of Ownership". The ** *** rejected the "Statement of Ownership" and stated that DriveTime needs to resubmit the title with the new contract plus a $10.00 titling fee. In addition, DriveTime is making an exception to pay to re-register the vehicle for $475.00 to ensure there are no more delays. On December 22, 2014, we informed our customer that the required information and check was overnighted to the ** *** on December 19, 2014. We informed our customer that we are waiting for the ** *** to complete the process. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


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User Reviewer2122123 time 26.11.2016

Re: Complaint # ******** Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2009 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 12, 2015, at 64 days past due, DriveTime granted our customer three monthly payment deferments to assist her with bringing her account current, as she had been unable to make payments while she had been on leave from work. Due to multiple instances of late payments and non-sufficient funds from past payment attempts, our customer had accrued $80.00 in late fees. These fees remained part of our customer’s past due balance after the deferments were applied. On June 8, 2015, our customer’s monthly payment of $361.83 came due. In addition to the $80.00 in late fees, our customer still owed $.30 toward the last payment that had come due before the deferments were applied. This left our customer’s new past due balance at $442.13. Our customer made a payment of $186.00, bringing her past due balance down to $256.13. On June 9, 2015, our customer contacted DriveTime with concerns about the amount she was past due. Our customer stated she did not believe she should be $256.13 delinquent and would fax in receipts proving that she had made the payment of $186.00. On June 11, 2015, DriveTime contacted our customer and explained that payment deferments do not move fees to the end of the loan, so our customer’s account had a remaining delinquent balance of $80.00 due to late fees. Our customer advised that she did not want her payment to be applied toward the late fees on her account. DriveTime advised that due to the fact the late fees had been owed for the longest amount of time, her payment would be applied to those charges first. Our customer advised she would pay the remainder of her past due balance on June 26, 2015; we informed her that this delay could cause further late fees to accrue. On page one of the Simple Interest Retail Installment Contract, under “Late Payment,” it is stated: “You must pay a late charge on the part of each payment not made within 10 days after the date the payment is due. The charge is 5 percent of the late amount or $30.00, whichever is Less.” Also, on page two of the Simple Interest Retail Installment Contract, under “Finance Charges,” it is stated: “We will apply payments to late charges, finance charges and to the unpaid balance of the cash price and other charges in any manner we choose unless we are required by law to apply payments in a particular order.” On June 18, 2015, we contacted our customer and came to an amicable resolution. At this time, DriveTime has applied an $80.00 credit toward our customer’s payments as a one-time goodwill exception. In the future, our customer will be responsible for any late fees that may accrue. DriveTime thanks the Better Business Bureau for their continued support. If you have any questions, please contact us at ###-###-####. Sincerely,******** *.DriveTime Customer Relations


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User Reviewer2121875 time 26.11.2016

This company is a crock and they lie to people to get them to buy a vehicle from them. I am not paying them a dime more for a car that is only worth 6500 and I no longer have. They are ripping people off and they need to be stopped. I have done some research on this company and I am not the only one that feels this way, there have been numerous reports of different problems they have had in the past and they have not fixed the problems. There sales people needs to be better trained and they need to make sure the give in full detail about the contract you are signing.(That was not given to us in full detail and if it was I would have never bough a car from them with that high of an interest rate). I now a lot of people that have dealt with them in the past and had nothing but problems out of them. I want them to completely leave me and my family alone. They have there car and made there money off from it. They want me to pay over 30,000.00 for a car that is only worth 6500.00 they are out of there minds. If this does not stop I will start blogging on line with everyone else about how they treat there customers and how they lie to everyone. I am done with this company forever. You know the old saying word of mouth is the best advertising you can have. We are not going to pay them anything else and we what this gone not owed and they leave use alone.


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User Reviewer2120347 time 26.11.2016

August 12, 2016

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Better Business Bureau
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # ********
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns.
DriveTime procures lead information from a number of different sources: our website, third-party partner websites, phone calls to our office, and phone calls or in-person visits to our dealership.
In our potential customer’s case, the lead was procured through our partnership with third-party vendor Quality Leads. DriveTime requires our third party vendors to provide us only with leads where the customer has consented to pull credit and being contacted, and that are otherwise in compliance with all consumer laws, including the Fair Credit Reporting Act (FCRA).
In light of this complaint, we are working to make sure that all of the websites from which Quality Leads obtains their leads have clear authorization from the consumer to pull credit.
At this time, DriveTime is working with all three major credit bureau agencies to remove the credit inquiry from our potential customer’s credit. The inquiry can take up to 15 business days to be removed. DriveTime has made several unsuccessful attempts at reaching our potential customer to inform of this process. We encourage our potential customer to contact Customer Relations with any questions she may have at *************
We apologize for any confusion or inconvenience this matter has caused. As a goodwill gesture, DriveTime has mailed a $25.00 ******** ******* gift card to the address provided.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at *************
 
Sincerely,
 
Jeremy R.
Customer Relations


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User Reviewer2121627 time 26.11.2016

March 4, 2014
Lyndsey Mullens
Better Business Bureau
Ph. ###-###-####
Fax ###-###-####
Re: Complaint # *******
Dear Ms. Mullens,
Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns.
On April 1, 2013, our customer entered into a retail installment contract when she purchased 2005 Ford Escape. The vehicle came with a 3 year/36,000 mile limited warranty. Included you will find the retail installment contract and the limited warranty agreement for your reference.
DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following benefits:
? Multi-point inspection
? 3 year/36,000 mile limited warranty
? Rental reimbursement up to $25.99 for every 8 hours (or portion therefore) of labor time required to complete warranty-covered repairs.
? Tow reimbursement, up to $75 per occurrence
? GPS device providing anti-theft services
DriveTime does not compete on price, nor do we hide it. We encourage our customer to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:
? Buyer’s Guide
? Retail Purchase Agreement
? DriveTime’s DriveCare Limited Warranty
? What you need to know about financing a vehicle with DriveTime
? Simple Interest Retail Installment Contract
Included you will find a copy of the above referenced documents for your review.
DriveTime is unable to accommodate our customer’s request. Our customer’s account is currently 88 days delinquent. It is industry standard to not accommodate requests for title changes when an account is severely delinquent. We have attempted to contact our customer to discuss the matter, but we have not been able to reach her.
We encourage our customer to contact us to discuss amicable payment arrangements, so that we may accommodate her request. We also encourage our customer to contact the limited warranty Administrator, Aeverex, at ###-###-#### regarding her options since she is in an out-of-network area.
As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations


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User Reviewer2120861 time 26.11.2016

Dear Ms. *******,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 4, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005 Chevrolet Trailblazer. All...

lease vehicles come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to lease at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Lease Vehicle Inspection Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to leasing."Additionally, on page one of the Lease Vehicle Inspection Checklist under Maintenance Items, states:"…Maintenance items are subject to replacement only upon failure of the component. During the lease these routine maintenance items are the responsibility of the vehicle lessee..."At the time of lease, our customer signed and reviewed the Return Anytime Lease Agreement. On page 3 under subsection 12, subtitled Early Lease End, it states:"You may terminate (end) this Lease early. To do so, you must return the vehicle to us and pay us the amount due at early end…"If our customer chose to return her vehicle to DriveTime, it would not be reported on her credit. DriveTime only reports finance accounts to the three major credit bureaus. As ourcustomer entered into a lease agreement, rather than a purchase agreement, credit reporting would not be applicable for her account activity.On June 10, 2015, our customer contacted Aeverex to notify them of the issues with her vehicle. Aeverex referred our customer to a in-network repair facility to address her concerns.On June 27, 2015, our customer contacted Aeverex regarding her vehicle not starting. Aeverex advised her of the $100 tow reimbursement that is offered through her Life of Lease Limited Warranty for all covered repairs.On July 20, 2015, DriveTime’s Customer Relations Department reached out to our customer regarding her mechanical concerns. We advised our customer of tow reimbursement of up to $100 and we encouraged our customer to take the vehicle to a repair facility to be diagnosed. We informed our customer we need to identify what needs to be repaired. Once we have that information, we can determine if the mechanical repair is covered by the limited warranty. Our customer agreed to make an effort to take her vehicle to an in-network repair facility in order to initiate the requested repair claim.At this time we are unable to accommodate our customer’s request for a refund, however we are in contact with her and we are working towards an amicable resolution. Once a repair claim is filed with Aeverex, if any reported repairs are not covered under the Life of Lease Limited Warranty we can review the items for possible assistance.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,******* *.DriveTimeCustomer Relations


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User Reviewer2122401 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 10, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2009 Dodge Journey. Included you will find the Closed...

End Motor Vehicle Lease for your reference.
On November 14, 2014, we contacted our customer and came to an amicable resolution. We have applied a credit of $233.47 to our customer’s account. In addition, DriveTime has agreed to credit our customer’s account a per diem credit for the time the vehicle has been in the shop.  
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. 
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****. 
Sincerely,
*******
DriveTime 
Customer Relations


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User Reviewer2121635 time 26.11.2016

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If I take it to get fixed my policy doesn't cover either problem that I'm having. it won't make a difference whether I take it in or not. Therefore I will be fixing these problems on my own but I will never do business with them again. Regards,****** ****


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User Reviewer2120615 time 26.11.2016

December 22, 2015

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Re: Complaint # ********
*
Ms. *****

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 21, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 BMW 5 Series. Attached you will find the Simple Interest Retail Installment Contract for your reference.
On December 1, 2015, at 105 days past due, our customer’s account was changed to a charge-off status.
On December 8, 2015, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered at 112 days past due. Please refer to the “Simple Interest Retail Installment Contract,” label Default:
“You will be in default if any one of the following occurs…
1. You fail to make any payment due under this Contract, including any down payment, in full when such pay is due…”
The next day, a repossession agent attempted to recover the vehicle, but was unable to recover the vehicle.
On December 18, 2015, DriveTime contacted our customer to come to an amicable resolution. We advised our customer that we will initiate an investigation into the actions performed by our third party vendor.
We apologize the circumstances regarding this behavior from the third party recovery agency. While the recovery agency is a third party vendor, this behavior is not consistent with the level of customer service we strive to achieve for our customers. We are continuing the investigation at this time. Since the actions described were allegedly performed by a third-party vendor, we are unable to directly comment about the actions described. As a good will gesture DriveTime has applied a $25.00 credit to our customer’s account.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at *************

Sincerely, Customer Relations


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User Reviewer2121385 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 19, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a 2005 Pontiac Grand Prix that came with a limited warranty...

administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Life of Lease Limited Warranty agreement for your reference.
On June 2, 2014, our customer contacted us stating the vehicle had stopped running and would not start. We verified with ******, the third party GPS vendor, that the starter was not disabled. Our customer was advised that it could be a possible battery or other mechanical issue, and was referred to Aeverex for the mechanical issues.
Later that day, our customer contacted Aeverex regarding the possible mechanical issues with his vehicle not starting. Aeverex referred our customer to the nearest repair facility to have the vehicle diagnosed.
On June 4, 2014, our customer contacted us stating that the vehicle shut off and he lost his power steering capability. Our customer stated this happened while he was driving and that it almost caused the vehicle to run into a wall. We advised our customer to speak with Aeverex regarding his mechanical concerns.
Later that day, our customer contacted Aeverex and was referred to the nearest repair facility to have the vehicle diagnosed. Our customer contacted us stating that the vehicle has shut off multiple times, with the most recent time almost causing a serious accident. Our customer stated DriveTime was using the GPS to shut off the vehicle. We informed our customer that DriveTime has not enabled the starter interrupt at any time during his lease. We encouraged our customer to take the vehicle to the nearest repair facility to have the issues with the vehicle diagnosed. Our customer stated that he could not do so because he needs the vehicle to get to work. At that time, DriveTime offered to credit our customer’s account per day the vehicle was in the repair facility.
On June 5, 2014, our customer contacted us regarding the mechanical issues with his vehicle. We advised our customer that we could not help with the mechanical issues, if we do not know what the problem is with the vehicle. We advised our customer to have the vehicle towed to the repair facility to have the mechanical issues diagnosed. Our customer was also advised that his account was currently seven (7) days past due and that his payment cannot be extended any further.
Later that day, our customer contacted Aeverex stating DriveTime was shutting the vehicle off. Aeverex advised him DriveTime had not enabled the starter interrupt and recommended he have the vehicle diagnosed. To date, a claim has not been filed for the mechanical issues.
DriveTime’s Lease program is a cancel anytime lease with no penalty. Page three of the Cancel Anytime Lease Contract, "11. Default, Repossession, and Other Remedies", states:
"The Following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it; (b) You give any false or misleading information in the application; (c) You do not maintain required insurance…"
On June 23, 2014, DriveTime recovered our vehicle due to non-payment.
At this time, DriveTime has verified the starter interrupt was not enabled during the time of our customer’s lease.
As a goodwill gesture, DriveTime has mailed our customer a $25.00 American Express gift card.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****.
Sincerely,
DriveTime
Customer Relations


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User Reviewer2122153 time 26.11.2016

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to drive time error I was refunded back my money.Im a first time purchaser and I was lied too by customer service stating nothing would be on my record and the account will close like it never existed.Why lie about something due to a bad situation I live alone and can not purchase another car i have no transportation because what they put on my record,I owned a sunfire over ten years that my family purchase and never had a bad report.I would like to move on from this and never get back involved in this company again please help me get my record removed!Correction to a credit report I would like that bad report removed from my credit please! I never had history of and I was in a desperate situation and I let drive time trap meRegards,******* ****** *****


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User Reviewer2122155 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On June 18, 2015, DriveTime reviewed our customer’s credit reporting with ******** and *******. DriveTime is currently diligently working to reestablish reporting with **********. We found there was an error in regards to our customer’s credit reporting and submitted a request to both ******** and ******* to delete her DriveTime account. Please allow 30-60 days for this update to appear on your credit report. On June 19, 2015, we mailed our customer a deletion letter to the address on file. We encourage our customer to keep a copy of this letter to provide to any potential creditors. Attached is the deletion letter for your reference. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, ******** ** DriveTime Customer Relations


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User Reviewer2121393 time 26.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 4, 2013, our customer entered into a Simple Interest Retail Installment Contract when they purchased a 2008 Nissan Titan. Included you will find the Simple...

Interest Retail Installment Contract for your reference. On June 9, 2014, our customer informed DriveTime that he was involved in an accident and would be unable to work for a period of 8 months. In addition, our customer advised DriveTime it would be difficult to maintain payment arrangements since he is self-employed. There was some miscommunication between DriveTime and our customer on the different options available for assistance. On July 30, 2014, we contacted our customer to review the different options available and came to an amicable resolution. At this time, we were able to offer our customer a one-payment deferment.  In addition, our customer informed DriveTime that he is now in the process of obtaining employment soon.   As a goodwill gesture, DriveTime has credited $25.00 to our customer’s account. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations


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Category: AUTO DEALERS-USED CARS

Address: 1720 W Rio Salado Pkwy, Tempe, AZ, 85281-6590

Website: http://www.drivetime.com/

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