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DriveTime Reviews (3011)

MY CAR IS IN THE SHOP AGAIN TODAY WHAT I WAS TOLD WAS EVEN THOU I AM UP TO DATE ON MY OIL CHANGSMY OIL WAS BONE DRY AND THEY BELIEVE THAT IT MAY BE AN ISSUE WITH THE MOTOR NEEDING TO BE REPLACED.ON MONDAY I WENT BACK AND FORTH WITH DRIVE TIMES CUSTOMER RELATIONS DEPARTMENT AND AT FIRST I WAS OK WITH WHAT THEY OFFERED TO DO BUT NOW TWO DAYS LATER MY CAR IS IN THE SHOP AGAIN POSSIBLY NEEDING A MOTORi WAS TOLD THAT I WOULDNT HAVE MY CAR FOR A WEEK AND I WOULD BE RESPONSIBLE FOR RENTING A CAR,WHICH I DONT HAVE MONEY OR A MAJOR CREDIT TO BE ABLE TO RENTWHICH IS WHY CUSTOMER RELATIONS GAVE ME A CREDIT FOR THE PASS DUE BALANCEIAM ON PROBATION AT MY JOB AND CANT AFFORD TO MISS DAYSNONE OF THE LOCAL DRIVE TIMES HAD ANT SELECTION OF CARS TO LEASE FROM KENNY A MANGER IN THE WILLIAMSTOWN OFFICE CALLED AS FAR AS MARYLANDI WANTED TO FINANCE BECAUSE I DID FIND A COUPLE OF VEHICLES I LIKED HOWEVER CUSTOMER RELATIONS WOULD NOT GIVE ME ANY MORE CREDIT TO HELP ME GET INTO ANOTHER VEHICLE AND NOW HERE I AM BACK TO SQUARE ONE WITH MY CAR SITTING ON INTEGRITY LOT WAITING TO GET APPROVAL FROM AVEREX ON WHAT CAN BE FIXED AND WHAT CAN NOT.MY JOB IS REALLY LYING IN THE BALANCE

March 3, Revdex.com Re: Complaint # [redacted] Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On February 20, 2016, our customer began contracting into a Simple Interest Retail Installment Contract with DriveTime for a Dodge AvengerAt that time, our customer placed $1,down towards the purchase of the vehicleFor security purposes, these funds are dropped into a vault and the contracting of the Simple Interest Retail Installment Contract begins During the contracting process, unforeseen documentation errors occurred with the travehicle our customer had brought inAs a result, our customer decided to cease the contracting with DriveTime and requested the $1,cash down payment be returnedWe advised her that DriveTime was unable to open the vault to return the cash to our customer and would have to submit a check for the refund of the moniesOur customer was advised this process can take up to business days to be returned That day the DriveTime dealership placed a request for a check to be processed for the full down payment amount of $1, On February 22, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer we would expedite the refund process for her as a good will gestureWe advised our customer this process may take 2-business days to be processed On February 24, 2016, DriveTime overnighted our customer a check for $1,to the address provided for the down payment refund As an additional good-will gesture, DriveTime has sent a $American Express gift card to the customer’s address on file Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations Department Tell us why here

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsOn January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when he leased a Mercury MilanIncluded you will find the Motor Vehicle Periodic Renewal Lease Contract for your reference At the time of lease, our customers agreed to make bi-weekly payments of $226.76, beginning January 30, 2015.Please refer to page two (2), subtitle “Default, Repossession, and Other Remedies,” it states:“The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it.”On June 5, 2015, a payment of $became due, making the past due balance total $454.04.On June 12, 2015, the vehicle was recovered for defaultPlease refer to page of the Motor Vehicle Periodic Renewal Lease Contract, section Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so ”Our customer contacted DriveTime in regards to the recovery of the vehicleWe advised him that the account is currently days past due for a total of $In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account to current and pay the fees associated with the recoveryWe informed our customer he would have hours to redeem the vehicle or his Motor Vehicle Periodic Renewal Lease Contract would be terminated.Please refer to page of the Cancel Anytime Lease, section Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away”Our customer did not redeem the vehicle in this allotted timeframe and the lease contract has since been terminatedAt this time we are unable to accommodate our customer’s requestWithout any new information, DriveTime is still unable to accommodate to our customer’s request DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] ** DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 13, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a Pontiac GIncluded you will find the Closed End Motor Vehicle Lease for your reference At the time of lease, our customer agreed to make periodic payments of $beginning June 26, 2014, followed by periodic payments of $due every other Thursday Additionally, our customer signed and reviewed a "Lessee Disclosure Statement and Agreement for Installation of a GPS System" which states, under subtitle (g): "I understand the GPS device contains an internal component that can make a buzzing soundI understand and agree You may activate the buzzing sound in connection with the servicing of my Lease Contract." On June 26, 2014, our customer made a payment of $We informed our customer her payment amount was $and that she was still a balance of $remaining On July 24, 2014, our customer contacted us regarding her past due paymentWe informed our customer that her account was past due for the July and July payments each for $Our customer made a payment of $and set a payment arrangement for August 8, to make a double payment of $Our customer stated that she would pay the remaining $at a later date On August 11, 2014, our customer informed us that her insurance company double-drafted her insurance payment and that she needed to make payment arrangements for her past due amount with usWe advised our customer that her account was days past dueWe advised our customer that a payment of $is required by August 12, in order for her to retain possession of her vehicle On August 13, 2014, our customer completed both payments of $and $to bring the account current On August 25, 2014, our customer made a payment of $ On September 9, 2014, our customer made a payment of $ On September 22, 2014, our customer made a payment of $ On October 7, 2014, our customer made a payment of $ On October 14, 2014, the vehicle was recovered for default due to non-payment, at days past due for $Please refer to page of the Cancel Anytime Lease, section "Default, Repossession, and Other Remedies": "The following are events of default: (A) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it " On October 29, 2014, we contacted our customer and offered the following resolution: DriveTime agrees to: ? Waive the $recovery fee ? Waive the $re-keying fee In exchange, Customer agrees to: ? Pay past due amount of $by October 31, to redeem the vehicle As a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On July 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Jeep Liberty Included you will find the Simple Interest Retail Installment Contract for your reference We have attempted to contact our customer to discuss the situation further, but have not been able to reach her We encourage our customer to contact DriveTime at ###-###-####, in order to effectively address her concernsAt this time, we are currently unable to work with our customer towards an amicable resolution As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-#### Sincerely, DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.In addition, I would like DriveTime to understand that no communication was established because we felt that Revdex.com was competent enough to relay our concerns and work on our behalf to get this issue resolved Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customers’ concernsOn February 18, 2015, a $credit was applied to our customer’s accountAttached is a copy of our customer’s payment ledger for your referenceOn March 5, 2015, we attempted to contact our customer to re-address her concerns, but were unsuccessfulWe encourage our customer to contact our Customer Relations Department at ###-###-#### with any other concernsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never given the opportunity to take over payments on the vehicleI should have never been placed on the do not call listI did not authorize nor did the cosigner authorize this action on my accountAny changes made to my information need to be verified with myself or the cosigner such as verifying social security numbers or pre-selected security questionsI am not at faultThis is negligence due to identity fraud that should have been verified by the drivetime associate who made this mistake Regards, [redacted] ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 01, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet HHRAttached you will find the Simple Interest Retail Installment Contract for your referencePrior to the time of sale, our customer had a discharged Chapter bankruptcy on her credit reportIn October 2014, DriveTime temporarily ceased and purged all credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus.At DriveTime, we strive to ensure all of our credit reporting is up-to-date and accurateAfter a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were unable to report accounts with previously filed bankruptcies to ensure no inaccurate reporting occursThe change was also required to ensure DriveTime complies with Fair Credit Reporting Act guidelinesAt this time, DriveTime has found a resolution to accurately report accounts that have had a previous discharged bankruptcyWe have recently updated our customer’s credit reporting with all three major credit bureausOur customer should be able to see the updates on her credit reporting within 30-daysAttached is the credit rating letter that our customer can provide to potential creditorsWe strongly encourage our customer to keep a copy for her recordsAs a good-will gesture, DriveTime has applied a $credit towards our customer’s accountShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] *DriveTime Customer Relations Department

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On December 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Ford FlexAll DriveTime vehicles come with a day/1,mile limited warranty, administered by Aeverex, and the option to purchase a Vehicle Service ContractAttached you will find the Simple Interest Retail Installment Contract and Limited Warranty for your reference.If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan.Prior to entering into the loan for the Ford Flex, our customer had entered into two previous Simple Interest Retail Installment ContractsOur customer opted to return both vehicles within the Vehicle Return PeriodOur records do not indicate any mechanical issues reported for either of these vehicles.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.On December 23, 2015, a repair facility filed a claim with [redacted] The claim reported that the vehicle needed a battery replacement [redacted] covered the cost of the replacement.On December 24, 2015, DriveTime’s Customer Relations Department contacted our customer to address his concernsWe advised our customer that if he would like to return the vehicle, we could arrange to have the DriveTime dealership tow the vehicle back to the lot to complete the processOur customer informed us that was no longer necessary as his vehicle concerns were addressed in his previous visit to the repair facility (Continued in full response submitted to the Revdex.com)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns.On June 30, 2011, our customer’s account charged off due to non-paymentAt this time, DriveTime began efforts to recover the vehicle.On February 9, 2015, DriveTime received a request to transfer the title due to our customer’s relocation to a different state.On February 17, 2015, DriveTime made an exception to settle the $2,delinquency balance on our customer’s account for $1,This offer was extended until the end of MarchWe advised our customer that we could not release the title for registration until the settlement amount was paidThis title transfer is not an option at this time, due the account’s charge-off status.On February 18, 2015, our customer contacted DriveTime and attempted to make the $1,settlement paymentHowever, the payment card that our customer attempted to use was declinedWe gave our customer an alternate option to go to Walmart to make the payment with cash.On March 10, 2015, an authorized third party contacted DriveTime to discuss lowering the settlement offer to $We advised that $1,is the lowest amount for which we are able to settle the account.On March 13, 2015, we contacted our customer to address his concernsWe advised that due to the account’s charge off status, paying the offered settlement of $1,is the only option to have his title released and transferredOur customer stated that he was unable to settle for the requested amountHe requested we pick up his vehicle as he did not wish to correspond with us further.In order to address our customer’s concerns regarding the payment process, we would like to note we are unable to process transactions over $through our third-party payment systemTherefore, any amount over $that needs to be paid must be made in multiple transactionsLikewise, our third-party payment system does not accept [redacted] or [redacted] cards as a method of paymentWe apologize for any inconvenience this may have caused.At this time, we are still unable to come to an amicable resolution with our customer, as the abovementioned policies still stand.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms [redacted] ,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge Grand CaravanAttached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements with TransUnion to be completed within 30-days.We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcyWe have submitted for reinstatement our customer’s trade line and this update should reflect on our customer’s credit reporting within 30-days.On July 9, 2015, DriveTime’s Customer Relations Department reached out to our customer to advise him of the abovementioned informationOur customer stated the cease in reporting resulted in a higher interest rate on a vehicle he recentlypurchasedIn regards to the inconvenience, our customer requested DriveTime to accept return of his vehicle and forgive the remaining balance of loanWe advised our customer that we were resolving the credit reporting concern and waiving his deficiency balance would not be an option if he chose to return his vehicle.On July 10, 2015, we submitted for reinstatement of our customer’s trade lineThis update should reflect on our customer’s credit reporting within 30-daysAt this time, we are unable to accommodate our customer’s request for DriveTime to waive the remaining principal balance of $15,if the vehicle is returned.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted] *.DriveTime Customer Relations

Please see the attached PDF for the full response In order for a proper assessment of coverage to be made, a repair facility must perform a diagnostic test to determine what repairs are neededThe repair facility would then need to contact Aeverex to file a repair claimOnce a repair facility files a claim with Aeverex regarding the repairs needed, Aeverex can assess if the repairs are covered under our customer’s Vehicle Service ContractLikewise, some repair facilities will not immediately know the cause of the concerns that ariseThis is because some mechanical concerns can be caused by a number of different issuesSince our correspondence on September 14, our customer has elected not to return to the OEM to have the approved repairs completed and an electrical diagnosisOn September 19, 2016, we spoke with our customer to address his concernsWe encouraged him to return to the OEM for further diagnosis of the vehicle and for a claim to be filed with AeverexIn addition, we advised that we would request an itemized estimate from Aeverex for any non-covered components for review, and the option for possible assistanceAs our customer is adamant that the OEM is aware of the electrical issues and has not reported them to Aeverex, DriveTime has taken the initiative to request for Aeverex to contact the OEM regarding the specifics of our customer’s electrical concernsTo DriveTime’s knowledge, all mechanical issues demonstrated by the vehicle and diagnosed by the repair facility have been approved by AeverexShould the OEM determine that the vehicle has severe electrical issues as our customer stated in his complaint, DriveTime is willing to re-assess any assistance available once a claim is filed with AeverexAt this time, a repair facility has not confirmed nor indicated additional repair concerns

On April 27, 2016, our customer contacted Aeverex with concerns about the check engine light on in the vehicle and the transmission light on in the vehicleAeverex referred him to an in-network repair facility to have the vehicle diagnosedOn April 28, 2016, an in-network repair facility filed a claim with Aeverex for the engine diagnosis and the transmission diagnosisDue to the vehicle’s factory warranty, the aforementioned repair facility referred our customer to the Original Equipment Manufacturer (OEM) for additional diagnosisOn June 8, 2016, DriveTime contacted our customer to address his concernsWe encouraged him to provide us with all documentation from the OEM related to the issues described in the complaint, for review and options for possible assistanceAt this time, upon receiving the above-mentioned documentation, we would like to extend the offer to exchange the vehicle, rescind his current Contract, and enter into a new Simple Interest Retail Installment ContractTo accept, we request our customer contact our Customer Relations department at [redacted] We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Brodie HCustomer Relations Department Please see attached PDF for the full response

May 18, [redacted] [redacted] [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On January 10, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Ford ExplorerAttached is the Simple Interest Retail Installment Contract for your reference At the time of purchase, our customer signed and reviewed the Vehicle Service ContractOn page 7, under subsection How This Contract May Be Cancelled Including Refunds and Charges it states: “In states where cancellation is available, you may receive a Partial Refund Upon your cancellation, provider will, through Administrator, provide your refund within the Refund Period.”Additionally, on Page 5, under subsection Definitions it explains: “’Refund period’ means forty-five days from the date of Administrator’s receipt of your cancellation notice.”Attached you will find the Vehicle Service Contract for your reference.On April 17, 2015, our customer contacted DriveTime requesting to cancel his ancillary productsWe submitted the cancellation for our customer’s SkyLink service, and referred him to Aeverex to cancel the Vehicle Service Contract and GAP coverage.On May 13, 2015, we reached out to our customer to discuss his concernsWe informed him that the process of cancelling ancillary products can generally take days or more to completeLater that day, May 13, 2015, the refund for the Vehicle Service Contract and GAP were applied to the principal balance of our customer’s account for a total refund of $3209.88.At this time DriveTime is awaiting the refund for our customer’s SkyLink service to complete his requestWe have been informed this final refund of $is expected to post to the account within a week.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] [redacted] [redacted] **DriveTimeCustomer Relations

I see that you stated: "We explained she would need to satisfy at least $1,to reinstate"I don't know where this information is coming fromNO one explained that amount to me and I didn't speak to anyone with this information and it is false I was also told it was days past due- which is incorrect I spoke with a rep the day of repossession, asked where my vehicle was, he gave phone number and he explained he needed $but if I had he could lock in that price and give days to come up with 588.00.but it needed to be done that day (the 5th) (that included repossession fee and payment) Then he went to explain that once that was paid there would be a monthly amount set up of I didn't get anything in writing until yesterday And Even the letter I received has different amountsSomething somewhere just isn't right with the amounts.Plus your rep was rude at the time of asking quesitons I asked if he could slow down I was writing When I was asking questions again, he said "apparently you weren't writing either" What kind of customer service is that? I told him I had to call backSo to clear everything, I was initially writing about you all advertising of your champ program and doing your best to keep individuals in their vehicle you didn't even touch this issue!!! As mentioned, I was a LOYAL customer over years and had two vehicles with you all I'm goodJust in the future hope that your reps and company can have quality customer service Thank you Revdex.com I did want to express my concerns

We received this second rebuttal for Ms [redacted] She is stating in this rebuttal that we have not posted any of the credits as promisedI have attached the payment history showing that both credits ($and $133.47) we posted to her accountWe then sent her a $gift card (for the $credit she was referring too) for which I have attached that letter we sent with the gift cardSince then two more payments have come due which is why it is in a repossession statusPlease review and let us know how you would like us to proceed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Drive Time states that they attempted to contact me at my phone number I checked my caller ID and there are no calls from numbers that I do not recognize So it does not appear that they actually tried to call me Also, Drive Time states that they mailed me a $gift card I have not received any mail from them so it does not appear that they actually mailed me a gifrt card Regards, [redacted] ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 24, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a Chevrolet CobaltAttached you will find the Cancel Anytime Lease Contract for your referenceOn November 13, 2014, our customer voluntarily returned her vehicle to terminate her lease contractOn November 18, 2014, our customer called in stating a payment of $was deducted from her bank account on November Our customer’s account was setup on an automatic payment system that was not cancelled at the time of returnWe advised our customer that we would send her a refund check for the amount withdrawn, contingent upon receiving a copy of the bank statement showing the payment had clearedOn November 20, 2014, we received the bank statement and advised our customer that a check for $would be mailed to herThis amount includes the $payment and the $overdraft fee incurred on her bank accountOn November 26, 2014, we confirmed the check had been delivered to our customer’s residence via FedEx tracking systemOur Accounts Payable Department also verified the check had been cashedOn December 4, 2014, we got ahold of our customer’s husband, an authorized third party on the account, to discuss the matterHe advised they have received the check and everything has been taken care ofDriveTime thanks the [redacted] for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

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Description: AUTO DEALERS-USED CARS

Address: 7211 Mcknight Rd, Pittsburgh, Pennsylvania, United States, 15237-3509

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