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DriveTime Reviews (1296)

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User Reviewer2120759 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On August 1, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2008 Dodge Avenger. Included you will find the Closed...

End Motor Vehicle Lease contract for your reference.At the time of lease our customer signed the Driver’s Seat Vehicle Return Agreement which states:“We will give you the ability to return the vehicle to DriveTime and terminate this lease contract so long as you return the vehicle:To the DriveTime dealership where you purchase it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day…4. Having driven it no more than 70 miles …6. With a restocking fee of $200.00; and7. If the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at Drivetime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles…”Attached you will find a copy of the Driver’s Seat Vehicle Return Agreement for your reference. On August 3, 2015, our customer returned to DriveTime to cancel her Closed End Motor Vehicle Lease contract in accordance with the Vehicle Return Agreement. Our customer had driven the vehicle 109 miles since she leased the vehicle. DriveTime elected to allow the customer to return their vehicle and receive a refund of her down payment. Our customers original down payment was $1,045.00 we deducted both the $200.00 restocking fee and the $1.00 per mile fee for the over mileage totaling a refund of $806.00On August 11, 2015, we contacted our customer to address her concerns. We explained the Vehicle Return Agreement and how it applied to her refund. We advised the customer we would overnight the refund to her as soon as possible. Our customer advised she understood and was pleased with the resolution.   DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations


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User Reviewer2122297 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On April 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Chrysler Pacifica. Attached you will find...

the Simple Interest Retail Installment Contract for your reference.  DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We originally anticipated these enhancements being completed no later than late February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to April. We apologize for any confusion or inconvenience this may have caused. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. If Mr. Vaughan is applying for credit, we would be happy to provide a letter to the creditor letting them know we have temporarily ceased reporting and will provide an overview of his credit if so desired. .We understand that our customer has two accounts with us and will be backdating both loans once the credit reporting fully resumes. At this time, ******** has started uploading DriveTime accounts for the public to see again. We are unable to accommodate our customer’s request to expedite the process any faster than it is currently going or pay for credit report checking fees. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


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User Reviewer2122553 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
The actions described by our customer are not in keeping with DriveTime’s set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.
On July 23, our dealership confirmed the vehicle was registered. Our customer’s plates are ready for pick up. We encourage our customer to submit any out of pocket receipts for possible assistance.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****.
Sincerely,
DriveTime
Customer Relations


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User Reviewer2121797 time 28.11.2016

I saw the contract from when I first got the vehicle but was there anything in writing when my pat amount changed from 193 to 210? I didn't see it.


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User Reviewer2121543 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 11, 2013, our customer entered into a retail installment contract when he purchased a 2004 BMW X Series that came with a 30 day/1,500 mile limited warranty....

Our customer also purchased a 3 year/36,000 mile service contract administered by Aeverex. Included you will find the retail installment contract, the 30 day/1,500 mile limited warranty, and the service contract for your reference.On November 14, 2013, our customer contacted Aeverex stating the vehicle was at a repair facility regarding issues with the headlamps and transmission. Aeverex informed our customer to have the repair facility contact them with diagnostic information.On November 15, the repair facility recommended the body control module, rear tail lamp, and engine. Aeverex approved the repairs under the 30 day/1,500 mile limited warranty.On November 19, we contacted our customer and informed him DriveTime made the decision to extend the 5-day vehicle return program. DriveTime’s 5-day vehicle return program allows our customers to return their vehicle to the dealership for a refund; exclusions and terms apply.  Please refer to the Retail Purchase agreement, section, “Vehicle Return Program” for terms and conditions. Our customer informed us he would call us back.   On November 27, our customer contacted us regarding his repairs and engine replacement. We informed our customer we would review his account and would call him back.We attempted to contact our customer, but were unsuccessful. On December 2, our customer contacted us. We offered to take him out of vehicle, our customer informed us he wanted to keep vehicle. Our customer stated he has had out of pocket expenses and has not received updates on his repairs. We asked him to submit his receipts for any out of pocket expenses for review. We also advised him we would follow up with him once we have an update on his repairs.On December 9, our customer informed us he paid $264 for towing, as an exception we offered to reimburse our customer $189 for towing.  We advised our customer Aeverex covers up to $75 for towing. We encourage our customer to contact Aeverex for possible towing reimbursement. We informed our customer to submit all future receipts for any out of pocket expenses to be reviewed for possible payment assistance.On December 11, the repair facility contacted Aeverex and recommended replacing the oil cooler due to physical damage. The claim was denied under the limited warranty, due to the physical damage.On December 18, our customer contacted us stating the repair facility is charging him $700 for repairs not covered by the limited warranty. We informed our customer we would contact the repair facility and review for possible repair assistance.On December 20, we made an exception and approved the oil cooler replacement repair.On March 21, 2014, the repair facility contacted Aeverex and recommended replacing the differential bushing and sub frame bushing. The repairs were denied as non-covered components under the limited warranty.On March 24, our customer contacted us stating the vehicle is in the repair facility since the engine had a knocking noise. Our customer stated the claim was denied.  We referred our customer to Aeverex.On March 28, our customer contacted us about returning the vehicle due to repairs not covered by the limited warranty. Our customer stated the current repairs were needed within the first 30 days of purchase. We informed our customer; the repairs are new issues. We advised our customer to submit repair receipts for possible payment assistance.On April 2, our customer informed us of his intentions to surrender his vehicle. He asked us to pick up the vehicle from the repair facility. In order to complete his request, we require our customer to sign a voluntary surrender agreement.  To date, we have not received this form.Drivetime is unable to accommodate our customer’s request to return his vehicle for a full refund.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.                      DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****. Sincerely,DriveTimeCustomer Relations


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User Reviewer2122573 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 8, 2012, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2004 Mazda 6. Included you will...

find the Simple Interest Retail Installment Contract for your reference.
On July 24, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has offered the following resolution:
DriveTime agrees to:
- Delete trade line from all three (3) major Credit Bureau reporting agencies
- Waive deficiency balance of $11,537.79.
In exchange, Customer agrees to:
- To a Full Settlement and Release of Claims.
- Release possession of vehicle to DriveTime.
As a goodwill gesture, DriveTime has mailed a $25 ******** ******* gift card to our customer’s address on file.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***- ****.
Sincerely,
******* **
DriveTime
Customer Relations


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User Reviewer2122063 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 13, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2005 Toyota Camry. Our customer opted to...

purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:- Buyer’s Guide- Retail Purchase Agreement- DriveTime’s DriveCare Limited Warranty- What you need to know about financing a vehicle with DriveTime- Simple Interest Retail Installment ContractIncluded you will find a copy of the above referenced documents for your review.At the time of sale, our customers agreed to purchase a vehicle with DriveTime for the finance amount of $17,679.54. Pages one and two of our customer’s Simple Interest Retail Installment Contract, under subsections Federal Truth in Lending Disclosures and Itemization of Amount Financed, specifies all charges and fees included in the financing of his vehicle throughout the life of his loan.DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following optional benefits our customer selected to include with his purchase:- 5 year/50,000 mile Vehicle Service Contract- GAP Coverage- GPS device providing anti-theft servicesIf he no longer wishes to have these optional products he can cancel them and receive a pro-rated credit reducing the principal amount on his loan.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.At the time of sale, our customer signed and reviewed the included Customer Delivery Checklist. On page one under Important Reminder, it states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…lease insure you are comfortable with the condition of the vehicle prior to purchasing."On June 25, 2015, a repair facility initiated a repair claim with Aeverex. The repair facility noted a replacement of the engine and the engine assembly were needed to resolve our customer’s mechanical concerns. Aeverex approved to send a third party inspector to verify the concerns reported by the repair facility.On June 29, 2015, Aeverex received the inspection report from the third party inspector. The report noted the cause of failure was an undetermined internal failure to the engine and the vehicle required the engine to be rebuilt or replaced. On June 30, 2015, Aeverex ordered the parts for the replacement engine from LKQ, an approved parts vendor. The ordered parts were estimated to arrive between July 3rd and July 6th.On July 8, 2015, LKQ delivery agents arrived at the repair facility with the engine replacement. When the part was delivered the delivery agents did not have to proper tools to remove the engine. As a result they left without providing the repair facility with the replacement engine.On July 10, 2015, Aeverex contacted LKQ to inquire when the part would be redelivered. LKQ advised they would redeliver the part on Monday, July 13, 2015. On July 13th, Aeverex received an email from LKQ advising that the part was delayed and would arrive on July 14th.On July 15, 2015, after Aeverex’s receipt of an additional email from LKQ, the part was successfully delivered to the repair facility. On July 16, 2015, the repair facility claim was updated to include repairs for the exhaust gasket, transmission fluid, and a stabilizer link. Aeverex approved the cost of all repairs for a total of $3,834.15On July 17, 2015, our customer contacted DriveTime corporate offices in regards to his vehicle concerns. We informed our customer of the rental reimbursement offered through his Vehicle Service Contract. On page 2 of the Vehicle Service Contract under subsection Provider’s Obligations, it states:"If a covered breakdown of your vehicle occurs during the term of this contract, provider, through administrator will…reimburse you for a rental car at the rate of up to $25.95 for every 8 hours (or portion thereof) of labor time required to complete the repair."We apologize for any confusion or inconvenience this matter may have caused. While LKQ is a third party parts vendor, this period of delay is not consistent with the level of customer service we strive to achieve for our customers.At this time, we are unable to accommodate our customer’s request. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On July 22, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him.To assist our customer, we are prepared to apply a biweekly payment on behalf of the customer. We encourage our customer to contact our Customer Relations Department at ###-###-####, to further address his concerns.As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,******* **DriveTime Customer Relations


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User Reviewer2122577 time 28.11.2016

August 6, 2014
 
Lyndsey Mullens
Better Business Bureau
Ph. (602) 264-5299
Fax (602) 263-0997
 
Re: Case# ********
 
/>
Dear Ms. *******,
 
Thank you for bringing this matter to our attention. We
appreciate the opportunity to address our customer’s concerns.
 
On July 19, 2014 our customer entered into a Simple Interest
Retail Installment Contract when he purchased a 2004 Mazda 6.  Included you will find a copy of the Simple
Interest Retail Installment Contract for your reference.
 
At this
time, DriveTime has reached out to our customer and come to an amicable resolution.
We have authorized our customer to return the vehicle with no impact on her
credit. Furthermore, we have refunded the customer the full amount of her down
payment.
 
 
DriveTime thanks the Better Business Bureau for their ongoing
support. Should you have any questions or concerns, please contact us by
calling us at ************.
 
Sincerely,
******* *
Customer
Solutions Analyst


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User Reviewer2121299 time 28.11.2016

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On May 17, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a 2005 Nissan Altima. The vehicle came with a limited warranty. Included you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference.
Our customer’s payment schedule is determined by the proof of income provided at the time of lease. Our customer agreed to make 60 semi-monthly payments, beginning on June 7, 2014.
The term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the lease. DriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refund.
At the time the vehicle was repossessed the recovery agency was required to duplicate our customer’s key. Our customer is responsible for any repossession fees or past due balance.
At this time, we are unable to accommodate our customer’s request for a due date change and/or frequency change. We are also unable to refund any replacement key fees.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ***-***-****.
 
Sincerely,
DriveTime
Customer Relations


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User Reviewer2121555 time 28.11.2016

Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On October 14, 2013, our customers entered into a Motor Vehicle Periodic Renewal Lease with DriveTime, when they leased a 2006 Ford Five Hundred....

Included you will find the Motor Vehicle Periodic Renewal Lease contract for your reference. On April 17, we contacted our customers and came to an amicable resolution. We made an exception to exchange our customers into a different vehicle with no down payment before receiving payment from the insurance company. We are currently in contact with our customers’ insurance company to release the title and receive the insurance payment. As a goodwill gesture, DriveTime has mailed a $25.00 ******** ******* gift card to our customers’ address on file. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations


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User Reviewer2122585 time 28.11.2016

July 23, 2014
******* *******
Better Business Bureau
Ph. ***** ********
Fax ***** ********
Re: Complaint # ********
Dear Ms. *******,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our...

customer’s concerns.
On March 10, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2008 ********* ********. Our customer also purchased *** insurance coverage at the time of sale. Included you will find the Simple Interest Retail Installment Contract and the *** Installment Sale Contract/Loan/Lease Agreement Addendum for your reference.
On July 21, 2014, DriveTime contacted our customer and reached an amicable resolution. At this time, DriveTime has agreed to submit a request to the three (3) major credit bureau reporting agencies to remove the delinquencies from our customer’s trade lines once the vehicle loan has been satisfied in full.
As a goodwill gesture, DriveTime has sent our customer a $25.00 ******** ******* gift card.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************.
Sincerely,
DriveTime
Customer Relations


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User Reviewer2121563 time 28.11.2016

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  would love them to fix Thats fine but i was told at anytime they would cover tge repairs. Im pleased with thier response EXCEPT the salesman i used is getting away wirh lying to me. I love my car.. it is messed up now but if they fix it and displen the salesman ill b happy. Because of his lies i traded in a perfectly good van. All cause he said leasing a car was the way to go since everything was covered by him lying i made the decsion to trade in my van for a car i cant drive not to mention the 600 car payments... all i want ismy car fixeD And salesman held respobsible and ill.behappy,. Although a appolgy from him would b awesome since he caused all of this and for the sales man to be held resonsable for his lies and deRegards,***** *****


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User Reviewer2122335 time 28.11.2016

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,****** ********


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User Reviewer2120809 time 28.11.2016

Dear Ms. *******, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 24, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she...

leased a 2004 Ford F150. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.   On July 1, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 7, 2015. Please refer to page 2 of the Closed End Motor Vehicle Lease Contract, under the section titled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amounts: Bodily Injury Coverage with $ $25,000 for each person/$50,000 for all persons limits and in no event lessthan the state required amounts.” DriveTime contacted our customer on this same day to inform her that an updated declaration page of insurance was necessary to avoid recovery of the vehicle. We were unable to contact our customer over the phone; however, we did enable a buzzer noise in the vehicle. The reason for enabling the buzzer noise is toalert our customer to contact DriveTime.  On July 2, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our records indicated that our customer’s insurance had been cancelled. On July 6, 2015, the vehicle was recovered due to the lack of current insurance information on file. Please refer to page 3 of the Closed End Motor Vehicle Lease Contract, under the section titled “Default, Repossession and Other Remedies”: “The following are events of default… (c) You do not maintain required insurance….If you are in default, after waiting any time the law requires, we may…(e) Take (repossess) the vehicle wherever we find it and enter any property where theVehicle may be to do so….” We advised our customer that she would be responsible to pay all fees associated with the recovery, as well as provide proof of updated insurance within a 48hour period, in order to redeem the vehicle. At this time, DriveTime is unable to refund the cost of the redemption fees to our customer. We have made several unsuccessful attempts to contact our customer and work toward an amicable resolution. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have caused. As goodwill gesture, we have credited $25.00 toward our customer’s account. DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, ****** *. DriveTime Customer Relations


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User Reviewer2122345 time 28.11.2016

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be as satisfactory to me As possible.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. If this is Drivetime's business practice, I don't suppose they will be in business long, considering the class action lawsuits against them. They can say all they like they didn't receive phone calls from me. My phone records show different. I know how call centers work, as I have my *** certification, and I know that they are able to alter records to cover their mistakes. It must feel very good to so hoodwink the family of a United States Veteran, and then further bar that family from being able to resolve the situation by talking bad about that family to organizations that could have helped them. You are bad people.
Regards,***** ********


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User Reviewer2120301 time 28.11.2016

Please see the attached PDF for the full response.
 
Attached is a copy of the Experian AutoCheck Vehicle History Report our customer signed at the time of sale and a copy of the Experian AutoCheck Vehicle History Report as of October 17, 2016,...

that also does not indicate that the vehicle was involved in an accident.
 
On October 19, 2016, we contacted our customer to address the concerns in her complaint. She stated that she was experiencing mechanical issues and wished to return the vehicle to DriveTime without credit ramifications. In addition, she stated that she had taken the vehicle to a repair facility that had diagnosed the vehicle and confirmed her mechanical concerns. As we have not had a claim filed with Aeverex for approximately 7 months, we encouraged her to have the repair facility file a claim with Aeverex. Should she be un-willing/un-able to do so, we further encouraged her to provide us with documents indicating the mechanical concerns she referenced. In addition, we advised that we would like to review the CarFax report provided to her by the Original Equipment Manufacturer as indicated in her complaint, to investigate any accidents that may have occurred prior to purchase. Our customer agreed, and was provided our facsimile number ************. We will continue to work with our customer in attempts to reach an amicable resolution.
 
We apologize for any confusion or convenience this matter may have caused. As a goodwill gesture, DriveTime has applied a credit of $25.00 toward our customer’s principal balance.
 
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ************.
 
 
Sincerely,
 
Brodie H.
Customer Relations Department


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User Reviewer2121585 time 28.11.2016

April 4, 2014
******* *******  
Better Business Bureau
Ph. ###-###-####
Fax ###-###-####
Re: Complaint # ******* Dear Ms. *******,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’...

concerns.
On December 4, 2013, our customer entered into Closed End Motor Vehicle Lease Contract when he leased a 2005 Chrysler Sebring. The vehicle came with a life of lease-limited warranty, administered by *******. The lease and warranty agreement are included for your reference.
A timeline of our customer’s repair history is as follows: • On December 5, 2013, our customer contacted ******* stating the Check Engine light was on. ******* referred him to a repair facility for diagnosis. • On December 9, 2013, the repair facility contacted ******* to file a claim. The repair facility stated the gas cap needed to be replaced and the motor mounts caused vibration in the steering. The gas cap was covered per the limited warranty agreement. The motor mounts had normal wear and tear and were not reported as failed. This recommended maintenance is not covered under the limited warranty. • On February 25, 2014, our customer contacted ******* stating the vehicle would not start. He was referred to a repair facility for diagnosis. • On February 26, 2014, the repair facility contacted ******* to file a claim. The repair facility stated the timing belt needed to be replaced and coolant needed to be added. The repairs were covered, per the limited warranty agreement. • On March, 17, 2014, our customer contacted ******* stating the vehicle was overheating. He was referred to a repair facility for diagnosis. Later that day, the repair facility stated the water outlet needed to be repaired. The water outlet is not a covered component per the limited warranty agreement.
On March 18, we spoke with our customer and advised that we would be covering the water outlet as a one-time good will exception.
DriveTime is unable to accommodate our customer’s request to be placed in a new vehicle. DriveTime has no grace periods and all payments are due on their dues dates. We apologize our customer feels they did not receive the caliber of service DriveTime strives to provide.
As a goodwill gesture, DriveTime has mailed a $25.00 ******** ******* gift card to our customer.
DriveTime thanks the Better Business Bureau for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
  *******
DriveTime
Customer Relations


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User Reviewer2120307 time 28.11.2016

I have advised that the issue is with the transmission and would only consider continuing to do business if the place me in a different vehicle. This vehicle has had nothing but problems since purchase. After 2 months that is not acceptable!


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User Reviewer2121843 time 28.11.2016

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   All pricing for our vehicles can be found online at DriveTime.com, our customers may contact their local DriveTime Dealership to find out the price of their vehicles or they can go on any DriveTime lot where we have posted prices on every vehicle.   After further review, we offered two options to our customer on April 18, 2016. Under the first option, we will make an exception and approve the 4-tire replacement and alignment. Under the other option we offered to take back the vehicle, place him into another vehicle, and transfer the down payment along with two additional payments. Our customer agreed to the tire replacement and alignment approval, and we ended our correspondence on amicable terms.   At this time, this repair will be completed at an in-network repair facility at no cost to our customer. We encourage our customer to contact our customer relations department at ************ if he has any further concerns.


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User Reviewer2122355 time 28.11.2016

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution would be satisfactory to me. However, I must note that the timeline of the repair history has a few omissions, namely: 12/20/14 - Car was taken back to *** ***** to check gas smell (which they said they could not duplicate). Also *** ***** reported a "slight dampness around the crank pulley"so they put in oil dye. They also noted that the card passed a block and pressure test and they could not duplicate the leak.12/23/14 - Car was taken back to *** ***** because it was leaking again. *** ***** re-tightened the heater hoses.1/1/15 - I sent an email to ****** at DriveTime (with copies to ****** ****** ******* ****** and ****** ************ advising thatthe car was emitting large amounts of white smoke from the exhaust, a burning smell was inside the car, the thermostat was overheating, the fan wouldn't turn off and the engine rattled. I requested DriveTime to pick up the car.CORRECTION: Please note that the car was picked up by the recovery agent, ****, on 1/7/15 NOT 1/6/15 as per the response from DT Customer Relations yesterday.Regarding the DriveTime Vehicle Inspection Checklist, the checklist is insufficient as it does not itemize the essential mechanics needed for a vehicle to operate fully. The checklist is basic at best and a consumer who has no auto mechanic background would not know to inquire about the things that were wrong with the vehicle.Nonetheless, I will consider this experience with DriveTime a bad one and per my conversation with DriveTime Customer Relations representative, Erika, will accept the $348.80 refund after reviewing the Full Settlement and Release of Claims document she will send today.  I still regard the matter as unfair but I need to move on as the stress is too much.That being said, I will wait for the business to send the aforementioned documents and, if it does, and if after reviewing same documents I find them acceptable,  I will consider this complaint resolved.***** ******** *******


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Category: AUTO DEALERS-USED CARS

Address: 1720 W Rio Salado Pkwy, Tempe, AZ, 85281-6590

Website: http://www.drivetime.com/

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