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DriveTime Reviews (3011)

For full response, please see attachedOn May 9, 2017, DriveTime contacted our customer to advise after reviewing the needed repairs, we would offer to rescind Customer’s current vehicle lease contractThis would give Customer theoption to lease a different vehicle of similar gradeCustomer explained he would prefer to continue with the current lease contractWe explained no further exceptions to the warranty would be offered and he would be responsible for any non-covered repairs neededOur customer accepted this option and the call was concludedOn May 18, 2017, our customer contacted DriveTime to advise he has been unable to complete the repairs to the vehicleAfter reviewing the estimate, we explained we would be willing to offer our assistance with repairs by paying for half of the total cost $4,We explained we would offer to pay $2,and our customer would be responsible for the remaining $2,On June 16, 2017, our customer contacted DriveTime to inquire about assistance with the needed repairsWe explained our offer of assistance could still be acceptedCustomer accepted the offer of paying for 50% of the repairs while DriveTime covers the other 50% as a goodwill gestureCustomer also asked about compensation for the time the vehicle has been inoperableWe explained we would be willing to review crediting his account based on the number of labor days needed for the repairs once completedCustomer accepted and the call was ended on amicable termsWe apologize for any inconvenience or frustration this matter may have causedAt this time, we have made five (5) unsuccessful attempts to contact our customer to discuss his concernsWe encourage him to contact our Customer Relations department [redacted] should he wish to discuss the situation further

September 18, Revdex.com [redacted] [redacted] To Who It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On October 25, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a Chevrolet CobaltThe vehicle came with a life-of-lease Drivers Seat Limited Warranty, administered by AeverexThe contract states our customer was allotted 61,miles during the life of the lease Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty Agreement for your reference DriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their lease prior to contractingIn fact, the majority of people who visit our website review inventoryWe believe a large number of our customers review inventory online, including vehicle pricing, before coming to our dealerships At the time of signing, DriveTime reviews each document with our customers and ensures they understand the information withinBy signing these documents, they are asserting that they have read and fully understand the terms enclosedWe encourage our customers to review all paperwork thoroughly before signing the contractIn addition, we record all of our closings, and a centralized group typically reviews in excess of 1,closings each month to ensure adherence to our standards, including the disclosure of all terms The Driver’s Seat Limited Warranty comes with a Driver’s Seat Maintenance ProgramThis program offers select maintenance services through Aeverex at no cost to our customersOn page five of the Driver’s Seat Limited Warranty, under “Covered Maintenance Services,” it is stated: “During the term of the Drivers Seat Maintenance Program, Customer is eligible to receive the following maintenance services (“Covered Maintenance Services”) at the service intervals indicated below:Oil Change: Max one (1) per 4,mile interval, measured from the Current Odometer.” At this time we do not have any records indicating our customer has ever taken the vehicle to an in-network repair facility to have an oil change completed DriveTime’s “Cancel Anytime Lease” states on page two of our customers Closed End Motor Vehicle Lease contract under bullet number “Mileage”: “ALLOWED MILEAGE: you are allowed to drive 61,miles during the scheduled lease termDuring the Lease, The allowed mileage at any time equals (i) the miles per payment scheduled periodic payments) times (ii) the number of scheduled periodic payments already dueThis result is the prorated allowed mileage EXCESS MILEAGE CHARGE: The excess mileage charge will equal the rate per mile stated in Item above times(i) at scheduled lese end , the miles in excess of the permitted mileage during the scheduled lease term or (ii) at early lease end, the miles in excess of the prorated permitted mileage at early lease end ” On September 9, 2015, our customer elected to return the vehicle to DriveTime and cancel his lease contractPer the terms of the contract, our customer had driven his vehicle over the allotted mileage by 1,721, which totals $in excess mileage feesAlthough the customer would be responsible for this cost with DriveTime, we do not report to the credit reporting agencies our lease customers’ payment history We also do not pursue these unpaid balances, unless he wished to do business with DriveTime in the future This lease was also a return anytime lease meaning that the customer has no further responsibility for lease payments after they return their vehicle to us, unlike almost every other retail lease on the market today We have made several unsuccessful attempts to contact our customer to discuss his concernsOn September 16, 2015, we sent a letter to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact our Customer Relations Department at 800-965-8043, to discuss his concerns We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has mailed a $American Express gift card to the address on file DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] DriveTime Customer Relations

Some of the provided information is very misleading and not true, but I will focus on what's importantWhen I purchased my Equinox my highest possible down payment I had to pay to Drivetime was about $700-$because of my credit and other qualifying factors, and that was for the most expensive vehicle on the lotThey failed to mention that I went to the dealership after I had the Equinox sent to the body shopI went up to the manager and asked had the equinoxes sent to the body shopI went up to the manager and asked if they can hold a Buick LaCrosse, which was the same price of the Ford Taurus that I eventually bought.The manager's name was BernardHe looked up my previous account with the equinox and express that I wouldn't have to pay another down payment because the difference in prices of the two vehicles was not that far apartThen he proceeded to tell me that they couldn't hold a vehicle because I already had one in my name with DriveTimeThe day before I purchased the Ford Taurus there was no indication whatsoever that I will have to pay a higher depositThe day that I'll purchase the Ford the managers deliberated for at least an hour on what my deposit was going to beI feel like DriveTime charge me an additional down payment to cover the payments that wasn't paid at the end of the last contract, which couldn't be paid because of the rental costThe difference between the two vehicles is $so why would I pay a $deposit on one vehicle and then pay the same amount for another vehicle of similar price?? I was told one thing by there management and they acted on another thingThey're never honest and they're never about the customerOnce again I feel like they charged me another down payment to cover lost money and I would like my refund

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On March 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Dodge NitroThe vehicle came with a year/ 50,mile service contract administered by AeverexIncluded you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle Coverage agreement for your reference On July 10, 2014, we contacted our customer and reached an amicable resolutionOur customer did not utilize her service contract and paid out-of-pocket for various repairsDriveTime reviewed the out-of-pocket expenses and reimbursed our customer $for components that would have been covered under the service contract As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-*** Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsAt the time of sale, our customer was provided an [redacted] Vehicle History ReportShe signed and acknowledged the vehicle had been in one accident prior to purchaseSee page five of the [redacted] Vehicle History Report, it reads on December 12, 2012, an accident was reported as left front impactIn addition, our customer signed and reviewed "What you need to know about financing a vehicle with DriveTime"On page two, under section titled "Vehicle Inspection’, it states: "You are purchasing a used vehicle which may have had paint or body work we did not perform and are not aware ofYou had an opportunity to inspect your vehicle and are satisfied with it."Our customer also noted her concerns in regards to her repairs on December 26, 2014, for radio staticAeverex made an exception to approve all recommended radio static repairs totaling $1,Aeverex made an exception to approve days of rental vehicle coverage totaling $At this time, we are unable to accommodate our customer’s request to credit two payments to her accountHowever, if our customer had additional out of pocket expenses, she can submit receipts for review for possible assistanceOn February 5, 2015, we spoke to our customer and recommended she acquire a second opinion at another BMW Dealership regarding the radio staticTo date, no new claims have been filed through Aeverex DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Please see the attached PDF for our full response.January 20, Revdex.comATTN: Jasmine HillPh###-###-####Fax ###-###-#### Re: Complaint # Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn January 9, 2017, our customer contacted DriveTime regarding the vehicle’s titleWe advised that we currently were unable to provide her with an estimated time of delivery for her titleOur customer indicated that the Department of Motor Vehicles (DMV) suggested that DriveTime could provide her with a lien release letterA lien release is when the holder of a lien, lifts or waives the lien, rendering the property free for purchaseIn this case, a lien release allows our customer to remove the lien holders name from the title and add theirsWe advised our customer that would review that option and follwith her That same day, our customer contacted DriveTime regarding compensationWe advised that a $gift card would be sent to the address our customer provided and we would review additional options for compensation On January 16, 2017, DriveTime attempted to contact our customer to advised that unlike financed vehicles, leased vehicles’ titles do not have a lien holderIn fact, DriveTime is listed as the owner of the vehicle on the titleTo transfer the title to our customer, an original or duplicate title would be requiredTherefore, a lien release letter would not adequately assist our customer with resolving this matter On January 20, 2017, DriveTime obtained the duplicate title from the Virginia DMVWe came to an amicable resolution with our customer to refund $2,Our customer will be required to sign a Full Settlement and Release of Claims if she chooses to take advantage of this offerThis settlement offer is good until January 27,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On the date said of July 19,I was informed that I was purchasing a Chevrolet ImplaAll paper work indicated that the vehicle named was a I was given a VIN # to give to my insurance company that pulled us as a 2011, also the key tag on the keys stated I was under the impression that I was gettinf a Impla.On July as stated in my complant, the beginning of my unsatisfation after I found out that they sold me the wrong carI had to wait about two weeks constatly calling Drive Time to speak to their manager [redacted] who was extremly busy then informed he was off / out of townThats when I decided to contact the Corporate OfficeI was informed to go back to the dealership where I purchase the car to find another vehicle are redo a contract for the I asked the manager [redacted] will they sell this vehicle for a lesser price since it was a He stated he will call Corprate and see what they say, they only took off a small portion of the price and lower my payment by (16) sixteen dollarsI then was not please so I ask for my car back as I was inform to by another dealership who advise me that my interest rate was extremly high 22.764% for a ImplaI then was inform my car was sold and I couldn't get it back Drive Time told me I had five days to return the vehicle, but I was unaware it was a So I felt like I had no other choice but to keep this carI changed insurance companies and found out that the vehicle was in an accident three months before I purchases it so that [redacted] History Report was incorrect as well.If I was credited one payment as a goodwill gesture in September I wasn't informed and the reason I had not contacted Drive Time was because I had been in the hospital several times and was going another route to resolve my concerns.So I am rejecting Drive Time response Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I Drive time keeps saying I had an insufficient fund fee and I did but not because I didn't have the fundsI guess they really didn't read the complaint or listen to any of the calls that I madeSo yeah the insufficient fund fee was removed but it shouldn't have even been applied to begin withI was given poor customer service and treated very rudeThe person that called me from Drive Time didn't even listen ro the calls in question Horrible Customer service and I will never refer anyone to Drive Time Regards, [redacted]

November 17, 2015Better Business BureauPh (602) 264-5299Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 08, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet TraverseOur customer opted to purchase a year/50,mile Vehicle Service Contract (VSC), administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn September 2, 2015, our customer called in to Aeverex and stated that the check engine light had come on, the brake pedal was making noise, and that the vehicle hesitates when goingAeverex advised our customer to take the vehicle into an in-network repair facility for diagnosticOn October 16, 2015, an in-network repair facility called in a claim to Aeverex for the repairs of the hydraulic booster and engine mountsAeverex advised the in-network repair facility that these components were non-covered under the Vehicle Service ContractOn that same day, our customer contacted DriveTime and stated that the vehicle was in need of repairs that are non-covered under the Vehicle Service ContractDriveTime advised our customer that we would request an estimate from Aeverex for these concerns and review for a possible exception to the Vehicle Service ContractOn October 20, 2015, DriveTime made a one-time exception to the Vehicle Service Contract to cover the cost of repairs of the hydraulic booster and engine mounts for a total of $1,On November 11, 2015, an in-network repair facility update a claim with Aeverex for the repair of the front brake pads, turning the front rotors and purge valveAeverex advised the in-network repair facility that these components are not covered under the Vehicle Service Contract.That same day, our customer contacted the DriveTime Customer Relations department in regard to the non-covered componentsDriveTime advised our customer that we would review for assistance for the non-covered components that would require 24-hours to reviewOn November 13, 2015, DriveTime made a final exception to the Vehicle Service Contract and approved the cost of the repairs for a total of $DriveTime has made multiple attempts to contact our customer to reach an amicable resolution but we have not been able to make contactWe encourage our customer to contact Customer Relations at [redacted] to address her concerns We apologize for any inconvenience this matter may have causedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] r Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn January 11, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Hyundai AccentAttached is a copy of the Simple Interest Retail Installment Contract for your referenceDriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancementsWe anticipate these enhancements will be completed no later than MarchWe apologize for any confusion or inconvenience this may have caused We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsOn February 23, 2015, we advised our customer of our system enhancementsWe offered to mail our customer a letter reflecting her payment history, however she declinedAt this time, we are unable to accommodate our customer’s requestAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn February 6, 2015, DriveTime made an exception to place a "hold" on the vehicle at auctionOur customer was informed the hold was only good for seven-day and to keep in contact with us if a payment could not be made during the hold On February 13, 2015, we were unsuccessful in our attempt to contact our customer regarding the reinstatement of the vehicle since the hold would expire at end of businessOn February 17, 2015, the auction completed repairs recommended for the vehicleLater that day, we spoke with our customer and made an additional exception to place another seven-day hold on the vehicleOn March 26, 2015, we attempted to contact our customer to come to an amicable resolution but were unsuccessfulAt this time, we are offering to cover half ($253.41) of the repair cost at auctionOur customer will be responsible the other half of repair cost, storage fees, and any additional fees owed directly to the auctionWe encourage our customer to contact us if she would like to accept our offerOur customer has until March 31, to contact us and secure the vehicle from auction, or it would be considered abandoned and sold at auction DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

March 14, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn March 2, 2016, DriveTime contacted our customer in an attempt to address his concernsWe advised him that the tires were above safety standards prior to purchase and driving the vehicle excessively will result in the vehicle needing maintenance related repairs more frequentlyOur customer drove 4,miles in approximately one (1) month and unfortunately, DriveTime is unable to provide assistance with the tire replacementOur customer understood and the call was ended on amicable termsOn March 8, 2016, DriveTime applied a $goodwill credit towards our customer’s principal balanceWithout any further information, we are still unable to accommodate our customer’s request to replace the two rear tires on the vehicleWe apologize for any confusion or inconvenience this matter may have causedWe encourage him to contact our Customer Relations department at [redacted] should he have any additional questions or concernsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Diana CDriveTime Customer Relations

On October 21, 2015, our customer entered into a Simple Interest Retail Installment Contract (Contract) when he purchased a Ford Focus from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation (Bridgecrest)The vehicle came with a 30-day / 1,500-mile DriveCare Limited Warranty, administered by AeverexAdditionally, our customer elected to purchase a 5-year / 50,000-mile Vehicle Service Contract (VSC), also administered by AeverexThe DriveCare Limited Warranty and VSC are attached for your referenceAll DriveTime vehicles are inspected prior to sale at our DriveTime inspection centersComponents that fail inspection are replacedAlthough these inspections are completed, we cannot foresee any potential repairs that may be needed on the vehicleSince the date of purchase, there has been a total of five claims initiated with AeverexThese claims consisted of repairs to the transmission mounts, left front wheel bearing, left front drive axle, motor mounts, rocker panels, repainting of the rocker panels, and both rear wheel bearings and drums DriveTime and Aeverex approved the transmission and motor mounts, left front wheel bearing, and the left front drive axle while holding our customer responsible for one $deductibleDriveTime and Aeverex did not offer assistance with the rocker panels as the concerns were cosmetic in nature and are non-covered under the VSCOur customer contacted DriveTime on several occasions to discuss assistance with non-covered repairsDuring these conversations, he explained that he paid out of pocket for the valve cover gasket, sway bar links, and brake componentsWe offered to review for reimbursement for the repairs upon receiving paid receiptsAfter receiving the paid invoices at that time, DriveTime reimbursed our customer a total of $for the sway bar links and valve cover gasket repairs....(continued on attached)

August 8, [redacted] BetterBusiness Bureau [redacted] Re: Complaint # [redacted] Dear Ms [redacted] , Thank you for bringing this matter to our attentionWe appreciatethe opportunity to re-address our customer’s concernsOn July 14, 2015, we sent the attached letter to our customer to notify her of her default and right to cureThis letter states:“If you pay the amount now due [$555.84] by the last day for payment [08/04/15],you may continue with the contract as though you were not late.”In addition, it explains:“We will not accept any late or partial payments in the future If you are late again in making your payments, we may exercise our rights without sending you another notice ”On July 17, 2015, after the letter was sent, an additional paymentof $and a side note of $became due on our customer’s accountOurcustomer submitted one payment of $and two payments of $On July 22, 2015, these payments were reversed causing our customer to be late an additional time in making her paymentOn July 20, 2015, DriveTime’s Customer Relations Department reached out to our customer regarding her mechanical concernsWe advised our customer of tow reimbursement of up to $and encouraged our customer to take the vehicle to a repair facility to be diagnosedWe informedour customer we need to identify what needs to be repairedOnce we have thatinformation, we can determine if the mechanical repair is covered by thelimited warrantyOur customer agreed to make an effort to take her vehicle toan in-network repair facility in order to initiate the requested repair claimOn July 22, 2015, a repair facility initiated a repairclaim with AeverexThe claim reported repairs needed for tires, ball joints,tie rods, brake pads and rotors, wiper blades, window and door lock switches,radiator cap, flush heater core, battery, and spare tireThe estimate receivedfor this claim reflected a total of $2,to complete the repairs.When the repair claim was filed, the repair facilitydocumented an odometer reading of 133,miles on our customer’s vehicleWitha starting mileage of 129,582, our customer had accrued a total of 3,milesin the days since her lease beganAt the time of purchase, our customerreviewed and signed the included Return Anytime Lease AgreementOn page 1under subsection Excessive Wear and Use,it states:“Youmay be charged for excessive wear based on our standards for use and formileage in excess of a rate of 2,miles each month at the rate of twentycents per mile.”By this time she had exceeded her allotted mileage of3,miles by milesAt the rate of twenty cents per mile, our customerhad accrued $in over mileage feesOn July 27, 2015, after receiving the estimate, wecontacted our customer regarding assistanceWe informed her that we wouldcover all reported repairs, aside from the battery and the spare tire, for anestimated total of $1,We advised her that we would send this approval oncethe account was brought currentWe notified our customer of her over mileage,but did not require the resulting $fee be paid prior to approvalOurcustomer declined this offerWe advised our customer that we would be unableto administer a refund if she chose to return her vehicle.Our customers account is in default due to thefollowing: a past due balance of $and cancelled insurance which isrequired under the Lease AgreementOn page of the ReturnAnytime Lease Agreement, under subsection titled Default, Repossession and Other Remedies, it states:“The following are events of default: (a) You fail to pay anyperiodic payment when due or any other amount you owe under this Lease when weask you for it (c)You do not maintain required insurance ” In addition, it states:“Ifyou are in default, after waiting anytime the law requires, we may (a)End thislease and demand that you pay the amount due (c) Take (repossess) the vehicle ”On July 28, 2015, our customer contacted DriveTime’s Customer Relations Department and notified us that she was abandoning the vehicle at the repair facilityWe notified her that we would take the propersteps to secure the vehicleOn July 30, 2015, our Dealership properly securedthe vehicleAt this time we are unable to accommodate ourcustomer’s request for a refundWe offered to assist our customer once heraccount was brought currentOur customer was unable to meet this request.We have made several unsuccessful attempt to contactour customer to discuss her concernsWe encourage our customer to contact our Customer Relations Department at [redacted] , for any further questions on this matterShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted] **DriveTime Customer Relations

I have advised that the issue is with the transmission and would only consider continuing to do business if the place me in a different vehicleThis vehicle has had nothing but problems since purchaseAfter months that is not acceptable!

November 5, Revdex.com Ph(602) 212-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford ExplorerThe vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, Retail Purchase Agreement, and DriveCare Limited Warranty Agreement for you referenceIf our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loanPlease refer to page of the Retail Purchase Agreement, under “Vehicle Return Program”: “You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days .” On October 23, 2015, our customer contacted DriveTime and advised she was having issues with the front bumper on the vehicleWe contacted Aeverex and requested that they accept a claim for bumper repairs from an in-network repair facility and then forward it to DriveTime for reviewOn October 24, 2015, our customer contacted Aeverex regarding her front bumper concernsAeverex authorized her to take the vehicle to an out-of-network repair facility for diagnosis and advised that once a claim had been filed, it would be forwarded to DriveTime for reviewTo date, no claims have been filed with Aeverex by a repair facilityThat same day, our customer contacted DriveTime and inquired into whether we could extend the Vehicle Return Program and allow her to return the vehicle outside the initial five days of her loanWe advised that without a claim on file with Aeverex, this was not an option, but that once the claim had been filed, we could review options to assistAs a goodwill gesture, we approved days of rental reimbursement (up to $a day) without the vehicle being at a repair facilityThis allowed time to have the vehicle diagnosed and an estimate sent to DriveTime for reviewOn October 26, 2015, our customer went to the DriveTime dealership where she purchased and advised she was unable to pay for a rental vehicle until the upcoming FridayThe dealership offered to repair the bumper temporarily until our customer was able to take the vehicle to the repair facility on Friday and obtain a rental vehicleHowever, our customer was not satisfied with this offer of assistance and advised she would seek legal counselTo date, no letter of representation from an attorney has been received for our customerOn November 3, 2015, we contacted our customer and began working toward and amicable resolutionWe advised her to contact the repair facility where she had taken the vehicle for diagnosis and have them call a claim into AeverexOur customer was agreeable to this and advised she would reach out to the repair facilityOnce a claim is on file with Aeverex, we will review options to assist her with any non-covered repairsAt this time, we are unable to accommodate our customer’s request to be transferred into a different vehicleWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has credited $towards our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, [redacted] DriveTime Customer Relations

On January 18, 2016, at days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered due to non-paymentLater that day, the vehicle was recoveredOur customer contacted DriveTime and was informed that her delinquency balance of $329.11, recovery fees of $300.00, and a recovery agent fee of $would need to be paid in order to reinstate her leaseThat same day, a payment of $was made toward our customer’s account, bringing it currentDriveTime authorized the release of the vehicle, and a side note was created for the $recovery feeHowever, the funds were not immediately applied to this side noteOn January 25, 2016, our customer’s regular periodic payment of $came dueThat same day, she made an online payment of $As our customer’s recovery fee payment had not yet been manually applied to the side note, her payment of $was distributed to the $recovery fee balance, leaving our customer with a remaining side note balance of $On January 28, 2016, DriveTime manually reallocated the $our customer paid to reinstate her lease$was applied toward the remaining recovery fee balance, and $was applied toward our customer’s paymentsThis paid off our customer’s side note and left her with a remaining past due balance of $We recognize this process has caused our customer legitimate confusionGiven that, DriveTime has applied a goodwill credit of $toward her payments, bringing her account current

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedHowever I still feel that Drive Time should be more flexible and understanding to customers who are doing all that is asked of them to honor any and all agreements but have difficulties in doing so Regards, [redacted] ***

January 28, Revdex.com Re: Complaint # [redacted] Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On January 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep CommanderOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference On November 20, 2015, an out-of-network repair facility updated a claim with Aeverex for the repair of the engine, oil and coolantAeverex approved the costs of these repairs for a total of $4,under the Vehicle Service Contract On January 22, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer if she was still experiencing mechanical concerns with the vehicle to have the vehicle diagnosed at a repair facility and a claim updated with AeverexOnce an updated claim was submitted, DriveTime would be able to review for further assistance In addition, we advised our customer we could reimburse up to $for towing of the vehicle, but we would not be able to assist up front because of the delinquent status of the account At this time, no updated claims have been called into AeverexWe encourage our customer to obtain an updated estimate on the vehicle to review for further assistance As a good-will gesture, DriveTime applied a $credit to our customer’s principal balance Sincerely, DriveTime Customer Relations Tell us why here

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

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Description: AUTO DEALERS-USED CARS

Address: 7211 Mcknight Rd, Pittsburgh, Pennsylvania, United States, 15237-3509

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