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DriveTime Reviews (3011)

(Please see attached for full response)On January 3, 2017, DriveTime reached out to our customer to discuss his concerns and spoke with the authorized third partyThe authorized third party expressed frustration at having made payments towards the loan with nothing being reported to the credit bureaus and for not being able to receive the requested documentationWe explained the above-mentioned information and advised we would send transaction history and account status letter as documentation of existing leaseThe authorized third party verified our customer’s contact information and the call was ended on amicable termsWe apologize for any inconvenience or confusion this matter may have causedWe have sent our customer his transaction history and an account status letter he can use that reflects the payment history of his lease with usWe are unable to accommodate our customer’s request to report his lease to the three major credit bureausAs a gesture of goodwill, we have sent our customer a $ [redacted] gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at [redacted] ***Thank you, Jessica HCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 27, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract for a Mercury MontereyOur customer signed a contract agreeing to make bi-weekly payments of $beginning on July 12, Included you will find the Closed End Motor Vehicle Lease for your referenceOn July 12, 2014, a payment was due for $Our customer did not make the payment as scheduledOn July , 2014, DriveTime activated a buzzer within the vehicle as a courtesy to alert our customer of the past due balanceThe buzzer is a device that activates upon ignition, which emits a noise to alert our customers when they are in default of the lease agreementOn July 26, 2014, a payment was due for $making our customer $past dueOn August 1, 2014, DriveTime recovered its collateral due to non-paymentOn August 6, 2014, DriveTime contacted our customer to clarify the collection processesOur customer acknowledged our processes and had no further questions At this time, DriveTime is unable to accommodate our customer’s request of a full refundAs a goodwill gesture, DriveTime has applied a $credit to our customer’s outstanding balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, [redacted] ** DriveTime Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Not sure how much room I have to respond so will attempt to make as brief as I can stating all facts: There are visits to [redacted] , the first being the VERY FIRST VISIT that I made to [redacted] which was a little over a week after purchase, still in February as I stated previously....that was when they stated immediately I had to leave the car and spent the whole entire day on the phone, according to them, to try and reach Averex which they couldn't, due to serious storm hitting Midwest; AVerexx later admitted and apologized for the problems with the phones.........so I guess that attempt just gets forgotten since it was due to Natural Causes; the next visit that isn't documented in response is the THIRD visit which came AFTER the 2nd visit which was replacement of hoses only, as far as I was told; the third visit was [redacted] spending the whole day on the phone to reach WARRANTY people, as [redacted] said I have a WARRANTY problem also; by 5pm when I reached ***, [redacted] -service manager said he FINALLY reached someone with Warranty (this is between 3:in the afternoon when I talked to him and 5:p.m.) At that time, he informed me that Warranty company/AVerexx approved replacement of the part which he had to order and is being shipped to shop from Hyundai dealership "up the street"......only wont have it until Thursday or Friday....this was on a Tuesday........I opted to bring back on Friday which was the 13th.......at 7:which was 4th dropoff; the 13th at 4:was 5th drop off because I had car in possession for an hour and "check engine" light came back on.......March 31st occurrence is 75% incorrect: I called Drivetime first to inform that as of last night, car began jerking, slowing down/speeding up again and needed to be taken for repair...I advised Service Manager that I really want to bring car back because is problem...the Service Manager was in complete agreement with me and she had expressed on a previous visit commending me for not "going completely off" before now.....the SERVICE MANAGER SUGGESTED THAT I BRING CAR BACK THAT NIGHT, I didn't plan to bring back that night, as soon as I arrived and walked in the door , she asked for my keys and went and took mileage off vehicle, then she came back inside told me to have a seat while she attempts to make phone callsI was seated at least minutes to an hour and she called me to phone where she said she had " [redacted] " from Client relations on the phone, when I got on the phone with [redacted] , he didn't advise me/remind me of the type of lease I had, he was advising me that Drivetime "just wants another diagnostic, you can take to any one, can be out of network and Drivetime will pick up the cost, he mentioned that he doesn't see all the visits I claim Ive made (because they aren't counting the visits that [redacted] claims they spent all day trying to reach someone) and they need another diagnostic, I argued that it wasn't my job to do at this point, the number of visits I have made to service center are too manyHe also asked me "why did you come into branch"........apparently now trying to downplay that one of their representatives suggested that I should come in TO EXCHANGE VEHICLE....I told him that he commented "you would lose your new car deposit" which I knew was a lie and I stated it to him........while I repeated this the Drivetime personnel in the office shook their head in agreement with what I was saying....so bottom line is they weren't going to do what Bonnie said they wouldShe was very apologetic to me when I got off the phone and said she didn't expect it to go that way.......I drove the car more days until I could commit a full day to handling this matter again.............that was good Friday, April 3,when I went to RECOMMENDED SERICE PROVIDER [redacted] (transmission specialist) by 8:AMThe service manager there knew who I was when I walked in as I had email him the day before and said to me: I DONT KNOW IF YOU NOTICE WHEN YOU DROVE IN (As there were at least cars piled up in front yard) BUT I WOULDNT EVEN BE ABLE TO LOOK AT CAR UNTIL POSSIBLY .........TUESDAY SO YOU CAN LEAVE IT.....popular phrase with Drivetime and AVerexx, I still don't understand what the hell sense that makes for someone who needs a car and a company that claims to sell quality cars and do quality service.........anyway, I couldn't leave car for days so drove back to Drive time Branch where I dealt with Thomas until Bonnie came in; Thomas made calls to Client Services who again, "just wanted me to go anywhere and get another diagnostic, will pay for......"...I was there for hours until Thomas told me this.........so let me tell you how that went down because according to Thomas, no one was paying for any repairs, all I had to do was go anywhere and get a diagnostic, "that was all", have them fax it to Drive time and come back here with car.....I went a block down the street to [redacted] and pleaded with manager to run diagnostic "that was all".....he fit me in because that's all he thought it washours later when he was on the phone to Averexx for 4-minutes, explaining to him results of diagnostic, Averexx flatly REFUSED to pay for diagnostic and the manager, upset now, repeated it immediately to me since I was standing thereSo I find it curious that its stated in Drivetimes response that there was an APPROVAL for repair.............that probably came after Averexx heard me in the background yelling on my phone to Thomas, at Drivetime, accusing him and Averexx of being liars and scam artists...................there were no repairs done because no one asked me to get repairs done as I wasn't leaving a car to get repairs done and this was understood so as I said...............Drivetime and Averexx are scam artists.....my account was heavily documented that Averexx was paying for diagnostic and they flately refused initially.................so I drove back to Drivetime with diagnostic as Thomas told me to and they did nothing..............had me waiting in lobby all day claiming that they were waiting for phone calls..............I should also add that when they did tell [redacted] they were going to pay for diagnostic, they also told him will take hours to send payment, so I stayed and waited the hours to make sure he was going to get paid......................he finally instructed me that I could leave at 3:although he STILL hadn't been sent payment for the diagnostic............I went back to Drivetime Branch and waited in lobby for another hour and a half and no one ever came back and said what they were going to dowhich was the plan, I finally left at 5:because I had a nighttime job to be at......................Kassandra with Client relations called me around 6:my time to plead with me that I should have left car for repair...............when she finally took it serious that I wasn't/couldn't do that she then said if I take to shop, will then pro-rate number of days I will have to get a rental.......................I said ok to dismiss her off the phone but don't have $to put down for rental, insurance, etc............never received any Gift card, but on 31st, when I was at Drivetime Branch and after talking to [redacted] ...........Bonnie reminded me that I can return car at anytime and get $gift card...........Drivetime Client relations is full of all kind of stories, in meantime, I drove car days more with same jerking, slowing down/speeding up problem.....they don't care about my safety, I don't care about their car.........I returned [redacted] calls to me this last week and she want available, she left me a message on Wednesday that she was out of office on Monday; in meantime, I had called Drivetime and AVerexx this week to alert that I will be taking vehicle to [redacted] to diagnose, will not have money for payment and diagnosed problem, I had received a quote of at least $to repair...........................Drivetime and Averexx should be Completely ASHAMED of what the real problem is as it never required car to be in service for more than a day......of course, Hyundai was in agreement that to keep a car in repair for more than a day is unreasonable and would mean something was seriously wrong with car so why would Drivetime suggest this with Pride........???CONCLUSION:Whenever specifically, a foreign made car is serviced, it has to be reprogrammed..........most small, neighborhood mechanic shops don't have dealer maker's machinery to reprogram the car once repairs have been made, some of them do..................***, ***, and [redacted] don't[redacted] has there own equipment but doesn't work on a Hyundai..................the reason for the jerking is because the vehicle was never REPROGRAMMED after the repairs were made..........it would have to be reprogrammed with Hyundais machinery, before Hyundai did or looked at anything, they PROGRAMMED/REPROGRAMMED vehicle and it runs fine.............the cause for the engine light could be due a small valve leak and if returns is due to that but will not affect performance is an emissions issue, THEY BELIEVE, however like stated, if there was ever any mechanical work done before vehicle was leased to me and WAS NOT PROGRAMMED, that could cause the check engine light to come on..................the reason for vehicle malfunction is because it was not REPROGRAMMED once service was done........and I guess I shouldn't expect [redacted] to know this (although I think they should given number of times they serviced the vehicle).......but what is reason Drivetime and especially Averexx would not have a clue as to this being the cause of the problem..............that wouldn't take days or more to fix, Hyundai fixed in an hour and charged me $dollars, told me to bring back if check engine light comes back on and will diagnose and charge me proper amounts to fixRegards, [redacted]

Hello,While most of this response is accurate, I would like to add that at no time and no where on Bridgecrest's Lease contract does it state any protocol regarding recallsIt simply says that the vehicle is thoroughly checked before being offered for sale.I do question this as the vehicle had to have over $worth of repairs done to it within months of purchasing itI never made an issue about the repairs even tho they were substantial and safety relatedEntire rear shocks and replacement of all tires as there were three different sizes of tires on the vehicle when I began the lease.I am fine with the offer to use those "credits" and get into another vehicle, however, all that information has not been accurately sent to the dealership I contacted per the Representative's instructions.I am still waiting for the Lease credit information to be sent so that I can get into another vehicleThank you for your time [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsA customer’s approval for financing is subject to our receipt of documentation from our customerThe documents may include a proof of income, proof of residence, and a driver’s licenseThis allows us to confirm the identity of our customer and the accuracy of the information provided to usAt the point of sale, our customer provided the attached proof of income for her current employmentOn February 19, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a GMC EnvoyOur customer also elected to purchase a year/36,mile Limited Warranty administrated by AeverexIncluded you will find the Simple Interest Retail Installment Contract and Limited Warranty for your referenceOur customer also had the opportunity to sign and review the following documents: Buyer’s Guide - Retail Purchase Agreement - What you need to know about financing a vehicle with Drivetime Included you will find a copy of the above referenced documents for your review In addition, our customer signed and reviewed the attached Optional Products-DisclosureOur customer elected to purchase the following optional products: - DriveCare Powertrain Protection - GAP Coverage - GPS These optional products would be added to the price of the vehicleOn December 11, 2014, our customer voluntarily returned the vehicle to DriveTimeOn December 30, 2014, a prorated refund of $for the GAP insurance was applied to our customer’s accountOn December 31, 2014, a prorated refund of $1,for the vehicle service contract was applied to our customer’s accountOn January 2, 2015, the proceeds of $4,from the vehicle being sold at auction were credited to our customer’s accountOur customer’s current payoff is $6,for the remaining principal balance and interest: - Principal: $5,- Interest: $ At this time, we are unable to accommodate our customer’s request to refund monies paid and delete the trade line from her credit reportHowever, we are offering the following resolution: DriveTime agrees to: - Waive deficiency balance of $6,- Submit an update to all three (3) major Credit Bureau reporting agencies to report DriveTime trade line SETTLED CHARGE-OFF In exchange, Customer agrees to: ?- Remit payment to DriveTime via certified funds in the amount of $1,Our customer will be required to sign a Full Settlement and Release of Claims if she decides to take advantage of this offerThis settlement offer is good until February 6, As a goodwill gesture, DriveTime has mailed a $ [redacted] gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

January 21, Revdex.com Re: Complaint # [redacted] Dear MsHill, When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the accountOur customers are able to set payment arrangements on the account with a loan advisorIf these arrangements are made and kept, attempts for contact will ceaseOn May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet UplanderOur customer also opted to purchase a year/50,mile DriveCare Plus Protection Package, administered by AeverexAt time of sale, our customer agreed to make bi-weekly payments of $and one final payment of $176.51, beginning on June 15, Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your referenceOn October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by approving the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,At that time, we requested that our customer cure her delinquency balance of $That same day, our customer made a payment of $361.70, bringing her account currentThe next day, our customer’s regular bi-weekly payment of $came dueSince that time, when the account has fallen delinquent, DriveTime has made attempts to contact our customer in regard to curing her delinquency balanceAt this time, we have placed a cease-and-desist on our customer’s account per her request so no further calls will be placed out to herIf our customer wishes to discuss her account in the future, she will be required to contact DriveTimeAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceSincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chrysler Town & CountryOur customer’s vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer also purchased a year/50,mile Vehicle Service Contract, also administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, the DriveCare Limited Warranty Agreement, and the Vehicle Service Contract for your referenceOn July 24, 2014, our customer contacted Aeverex and advised them she had concerns about a brake noiseAeverex referred our customer to a repair facility to have her vehicle diagnosedOn July 28, 2014, the repair facility filed a claim with AeverexThey advised that there was no safety concern with our customer’s brakesAs our customer was within the first days and 1,miles of her loan, Aeverex covered the brake diagnosis under the terms of the DriveCare Limited WarrantyOn July 31, 2014, our customer contacted DriveTime with concerns that the brake repairs were not being coveredAs a goodwill gesture, DriveTime approved our customer’s front brake pad and rotor repairs in full, despite there being no diagnosed safety concernOn October 16, 2014, our customer contacted Aeverex with engine concernsAeverex referred our customer to a repair facility to have these issues diagnosedNo claim was filed by a repair facility in regards to this matterOn February 27, 2015, our customer contacted Aeverex with further concerns about engine issuesAeverex referred our customer to a repair facility to get the vehicle diagnosedOn March 2, 2015, a repair facility filed a claim with Aeverex for the thermostat, heater hose, and intake gasketThese components are not covered under the Vehicle Service Contract, and were therefore not approved by AeverexOn March 9, 2015, our customer contacted Aeverex with concerns that the repair facility had misdiagnosed the issues with her vehicleAeverex authorized our customer to take her vehicle to an out-of-network repair facility for a second opinionAs a goodwill gesture, we agreed to waive the deductible if the repairs were covered under the Vehicle Service ContractTo date, there is no claim on file with Aeverex from an out-of-network repair facilityOn March 26, 2015, we reached out to our customer and attempted to address her concernsWe offered our customer payment deferments if she sent in receipts for her previous out of pocket repair expensesWe also encouraged her to take her vehicle to an out-of-network repair facility for further diagnosis so we could review options to assist with her mechanical issuesOur customer declined both these offers and stated she would seek legal action and then ended the callAt this time, we are unable to accommodate our customer’s request to return her vehicle and receive her down payment backWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,DriveTimeCustomer Relations

I simply don't agree with some of this response:I am out of pocket $on repairs a warranty was supposed to cover on an "engine" issue, I didn't opt out, the warranty and a tracking system was added to the bill.I don't believe the vehicle was properly inspected, the front brakes completely failed after just two months of me driving the vehicle.The rear door isn't a cosmetic issue, where theft could occur, I believe that's a safety and security issue.I can fax a copy of the latest repair bill, will it take three months for a proper response like it did last time?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am in a leased vehicle with Drive Time since October of When I went back to pick up the vehicle I was advised that the car was still in the service department and that they were closed so I couldn't get it until that MondayDrive Time advertises that they perform a point inspection on every last one of their vehiclesWithin two to three months of having the vehicle, I had to get it towed and was without transportation for a week, due to the transmission having to be rebuiltThen on 9/7/2015, not even a year later, the battery light came on and the car shut downI again had to have the vehicle towed and it was the alternator that had to be replaced, along with the serpentine beltThen on 9/10/15, the check engine light came onEven though cars have mechanical issues, there is no way that a point inspection was done on this vehicleOn 9/10/15, I sent an email to customer service and when they called, the only thing that he could offer was for me to take it back to the mechanicI missed three hours of work on Tuesday that I did not get paid forPaid $for a cab,$deductible, and $for the serpentine beltI advised that I could not keep missing work to take the car in and that I didn't have money to keep calling a cabSo he said that my car note was past due and that they had put out a call to have the vehicle picked upI said well I had the money until all of this happened and I can pay it in the morningHe advised that I needed to make a payment today and they could not cancel the repossession until I made a paymentHe also advised that I could turn the car in and get the $credit that I have earned and get another vehicle, but I would still have to put some money with thatI do not feel as though Drive Time as done anything to stand behind their claim of their vehicles being thoroughly inspected before they sell or lease them Regards, [redacted]

Thank you for bringing this matter to our attentionWe appreciate the opportunity to provide an update regarding Ms [redacted] ’s complaint.Since Ms [redacted] ’s initial Revdex.com complaint in November, [redacted] has received five additional credit disputes alleging that inaccurate information or fraudulent activity is being reported [redacted] has responded to each of these allegationsIn response to allegations of fraud, [redacted] requests that the complainant submit all necessary information to complete a fraud investigation: a copy of their government issued identification, social security card, and a police report or notarized affidavit of identity theftAs Ms [redacted] failed to include the necessary documentation with her complaint, she was sent a letter indicating that there is insufficient information to complete a review of her disputeAdditionally, as [redacted] knows the customer as [redacted] , she will need to submit any direct dispute under that name and include her account number until she should choose to update her account information with us.Through additional correspondence with Ms [redacted] , [redacted] has received the requested documents and confirmed that the person who walked into the DriveTime dealership to purchase and finance the vehicle described is the complainant, Ms [redacted] In our review of the customer’s account and documents, we have found that:• There are no inconsistencies in our ability to contact or be contacted by the customer using the phone numbers provided by the customer shortly after sale and the address that the customer provided at the time of sale.• Ms [redacted] has contacted [redacted] from the phone number listed as her own on the complaint and police report since October During these conversations, Ms [redacted] has never alleged fraudThese calls all focused on curing the account balance• When contacting [redacted] , Ms [redacted] has been able to confirm her demographic information and social security number in order for agents to locate her account.• During the time that the vehicle was out for repossession, we were able to locate the vehicle at Ms [redacted] ’s home address, as provided at time of sale and verified during calls.• Information presented by the customer at time of sale – her name, social security number, pay stubs, and address – indicate that she is the same person as presented in the additional documents requested during the fraud investigation.• Allegations of identity theft on the account began after [redacted] allowed the customer to reinstate her account and informed her that there are no additional modifications to the loan are available.• When [redacted] requested copies of the Ms [redacted] ’s driver’s license, social security card, and a copy a signed affidavit of identity theft or police report, we were provided with illegible documents on several occasionWhen we finally received legible copies of her driver’s license and social security card, we found that they were issued to [redacted] Rosetta HughesWe believe that this is Ms [redacted] ’s new married name.A detailed timeline of events is below.On September 21, 2017, Ms [redacted] contacted [redacted] to request a payment amount and due date modificationWe explained to Ms [redacted] that she does not qualify for any modifications at this point in her loan and she disconnected the lineSince September 13, 2017, her loan was modified to require principal only paymentsIn other words, her account does not accrue interestSince September 13, 2107, Ms [redacted] has not made a paymentYet, for over two months, she continues to possess and drive her car.On September 25, 2017, Ms [redacted] began filing credit dispute complaints with the CRAsAs of January 4, 2018, Ms [redacted] has filed eleven disputes with the CRAs alleging inaccurate information or fraud [redacted] responded to the credit bureaus to inform them that all information was accurate as reported.On October 24, 2017, [redacted] received an escalated call from Ms [redacted] who was upset about how the vehicle repossession was reflected on her credit reportWe explained, since the account is in charge off status, it will reflect as such until the loan has been paidOnce the account has been paid in full, it will then be updated to a status of paid-charge off and will reflect as such for seven years

On April 13, a gentleman from DriveTime, Brody called and offered to apply $to my account as compensation for payments being distributed/applied to my account incorrectlyI TOLD BRODY I WOULD THINK ABOUT IT AND CALL HIM THE NEXT DAYI DID NOT AGREE TO HIS OFFER AND TOLD HIM I WANTED TO DISCUSS IT WITH MY FAMILY BEFORE I ACCEPTED IT Please see attached PDF for further information

January 11, Revdex.com Re: Complaint # [redacted] Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn September 9, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mini CooperAt time of sale, our customer opted to purchase a Vehicle Service Contract administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceOn June 22, 2015, our customer canceled her Vehicle Service contract through AeverexAt that time, her policy became inactive and a pro-rated refund of the product was applied to our customer’s principal balanceOn January 4, 2016, our customer contacted DriveTime in regard to a rust concerns she was experiencing with the vehicleWe advised our customer to have the vehicle taken to an in-network repair facility to diagnose the vehicleWe encouraged our customer to have the in-network repair facility provide an estimate and pictures of the vehicle to DriveTime to review for possible assistanceOn January 7, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer once an estimate and pictures of the rust concern are received, we will be able to further review for possible assistanceAs a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until/for the business to perform this action and, if it does, will consider this complaint resolved.I simply need to have what I am paying for and what was promised An appointment has been set up with one of the Drive Time repair centers in Raleigh upon my return from my Christmas Travels on January 11, I look forward to this matter being resolved AND I really appreciate the Corporate Office stepping in to assist since the local Raleigh Office did not For your review, I have attached the Car Sticker for the vehicle that I purchased and used this Car Sticker as a decision to purchase the vehicle from Drive Time Happy New Year and Regards, [redacted]

February 2, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn October 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep PatriotOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceOn October 28, 2015, our customer contacted Aeverex with multiple vehicle concernsAeverex authorized the use of an out-of-network repair facility as an exception due to our customer’s low mileage at the timeOn November 25, 2015, out-of-network repair facility filed a claim with Aeverex for the battery, an oil change, oil pan, rear upper control armAs none of these items were covered under the Vehicle Service Contract, Aeverex denied the claimOur customer contacted DriveTime for possible assistanceOn November 30, 2015, the in network repair facility called Aeverex to add battery protection pads, oil pan bolts, sunroof assembly, and cross memberOn December 3, 2015, our customer contacted DriveTime to discuss the repair concernsAt that time a Customer Relations agent advised that after review we would make a one-time exception to cover the repair of the cross member for $Our customer would be responsible for the remaining repairs CONTINUED IN FULL RESPONSE

February 1, Revdex.com Re: Complaint # [redacted] Dear Ms***, We appreciate the opportunity to re-address our customer’s concernsWhen our customer’s accounts become delinquent, DriveTime makes attempts to contact our customer to cure the delinquency balanceAt that time, our customer has the ability to set payment arrangements with our loan advisorsIf a payment arrangement is made and kept, contact with our customer to cure the delinquency balance will ceaseOn November 10, 2015, our customer contacted DriveTime to place a call restriction on her account so DriveTime would no longer be able to contact herWe advised our customer we would not be able to contact her and she would be responsible for contacting us with any concernsOn December 8, 2015, our customer contacted DriveTime in regard to a check they had mailed in for payment of the vehicle on November 20, DriveTime advised our customer we would need 24-hours to review and our customer would need to contact DriveTime as she wished to maintain contact restrictions on her accountOn December 15, 2015, a payment of $was posted to our customer’s account from a check that was mailed inAt that time, our customer’s account reflected as currentOn December 18, 2015, a bi-weekly payment of $became dueOn December 26, 2015, at days past due, our customer returned the vehicle to a DriveTime sales lot as a voluntary surrenderAt that time, our customer’s account was updated to reflect as a charge-off voluntary surrenderWithout any new information, DriveTime is unable to further assist our customerIf our customer has any additional concerns, we encourage her to contact our customer relations department at ###-###-####Should you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

July 30, [redacted] Revdex.com Ph [redacted] Fax [redacted] Re: Complaint # [redacted] Dear [redacted] , Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a [redacted] Included you will find The Simple Interest Retail Installment Contract for your referenceOn July 22, 2014, we contacted our customer and came to an amicable resolutionAt this time, DriveTime has agreed to exchange our customer into a new vehicleOn July 25, 2014, our customer completed the exchange into another vehicleAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, [redacted] ** DriveTime Customer Relations

I explained to Drive Time that Im aware its a used vehicle but the car had electrical problems when they gave it to meAfter getting work done, my driver side passenger door still only opens from the outside when it wants toI have lost my job due to all the times I had to take this car to the shopDrive time says they wont be able to at least cover my past due paymentsThis has been the worse experience of my life and I don't want to do business with them at all

[redacted] : I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On October 19, 2017, we contacted our customer and addressed her concernsWe advised our customer that should she opt to stay in the vehicle, we would be unable to accommodate her request for her DriveTime trade line to be removed from her credit reportingHowever, if our customer was in any way dissatisfied with her purchase, we informed her that she could utilize the VRP and return the vehicle to DriveTime by the end of business on October 23, Subsequently, her DriveTime trade line would be deletedOur customer expressed satisfaction with her most recent experiences with DriveTime, and we ended our correspondence on amicable terms We deeply apologize for the issues our customer encountered during her sales experienceWe will be reviewing the situation internally to ensure all corrective action and training opportunities are addressedAs an apology for initially providing our customer with the incorrect down payment amount and for being unable to sell her the vehicle in which she was originally interested, we have sent her a voucher for three free oil changes at one of our partner repair facilities

November 15, Revdex.com Attn: Jasmine Hill [redacted] Re: Complaint # [redacted] Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 4, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a BMW SeriesThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAdditionally, our customer purchased a Vehicle Service Contract serviced by AeverexAttached you will find a copy of the Contract and Vehicle Service Contract for your reviewOn October 26, 2016, Aeverex received a call from an In-Network Repair Facility to start a claim for the rear tiresThe repair facility reported that the tires were balding and needed to be replacedAeverex declined the claim since tires are not covered under our customer’s Vehicle Service ContractOn this same day, Aeverex sent DriveTime the repair estimate for review of possible assistanceOn October 31, 2016, DriveTime spoke with our customer to inform her that we had received and reviewed the repair estimate for assistanceAs a goodwill gesture, DriveTime covered half of the cost for the tire replacement totaling $On November 8, 2016, DriveTime spoke with our customer to address her concernsShe informed us of her dissatisfaction with our previous assistanceWe informed our customer that we have reviewed her concerns to come upon an amicable resolutionAs a gesture of goodwill, DriveTime has provided a reimbursement of $for our customer’s out of pocket expensesWe have agreed that the reimbursement will be applied to our customer’s payments(Full Response provided to the Revdex.com)

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Description: AUTO DEALERS-USED CARS

Address: 7211 Mcknight Rd, Pittsburgh, Pennsylvania, United States, 15237-3509

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