ClickHeat Nashua, New Hampshire

This product is a scam! It does not heat for 2 hours, it does not return to the gel state after boiling or placing in the dishwasher, and I was charged a much higher price than what I can get online. I would like a refund on this product. The kiosk I purchased this from will not grant me a refund. I am extremely disappointed with this item. If Click Heat stands by their product, they will contact me.

The click heat product is awful. I made the mistake of buying four of the neck and shoulder ones.
1. The product does not work. The button to activate the heating pad doesn't bend and the product can't activate.
2. I was not told the product had to be boiled to reset it so it can work again. I was told you just press the button.
3. I came home from a county fair and saw all terrible reviews. Also, the price I paid was much higher than online.
4. I was told the heat would last 3-4 hrs. Reviewers have said about a half hour.

I would like my money back as soon as possible. It was $170.

Do Not Buy these products! I bought at a county fair in August. The salesman gave me misinformation, saying it would stay warm for 4-5 hours! He was actually a great salesman, just giving the wrong information. And at the end, he asks for a tip saying that is the only way he gets paid! Horrible!And no refund! Just don't want others spending $100 and more for a product the doesn't work!

I purchased the Neck and shoulder product at the Nebraska State Fair on August 25, 2017. I contacted Customer Service several times to return it, it is not what I was told when I purchased it. I sent my copy of the cashed transaction to your customer service person as they requested. I want a $106.00 refund as I do not like your product. It is hard as a rock after using once! I ran it thru the dishwasher as I was told to do, it is still hard as a rock! Please contact me!~

CLICKHEAT.COM I also needed to return mine after purchasing July 15, 2017. I wrote to the customer service to inquire about a refund. They are still in factory sealed packaging, as I had purchased them for gifts at the Fair. I didn't realize the people I purchased them for already had them. I got an immediate response from customer service who needed pictures and receipt to forward this information to the OWNER for approval of return. Found out today the OWNER will not refund my money. They will only exchange it or replace it. Salesman sure didn't hesitate to take my money and upon paying with there little credit card machine it asks for a TIP..lol Yes a tip. I was embarrassed not to so I did tip him. HUGE lesson learned don't ever buy something unless you have in writing what there return policy is. This was at the Santa Barbara County Fair in Santa Maria. I don't recommend them at all, might have been great product but I don't trust the hidden return policy...EXTREMELY disappointed!

I recently purchased several ClickHeat products at the Milwaukee Summerfest. After a short time one of the products developed a small leak. I contacted the ClickHeat customer service department and their response far exceeded my expectations. Within a few days I received a replacement for my defective part as well as several other ClickHeat products for my inconvenience. The products have been great at releaving the sciatic nerve pain problem that I have. Also, their customer service has been nothing short of awesome!

I am still waiting on information regarding a refund of this product. I have tried to contact them several times. I was contacted one time then never heard from them again regarding this matter. I have all UNOPENED product and would like a refund.

I have been contacted by Click Heat about the 30 day return policy. I had asked where to find it on the website as I could not find it myself. Here is the reply I received.
It is displayed at each vendors cart/area.

Well isn't that convenient. It isn't listed anywhere on the website or the receipt I received so how do you know it was displayed at the sight? I have 2 other people that will testify that there wasn't a sign displayed saying 30 day return policy.

I would like a full refund of this product. I will gladly return all product in its original packaging.
Julie

I have tried several times to receive a refund from Click heat. I have received one reply asking why I wanted a refund. I sent an email back with the information and have yet to hear from anyone. I have all original items in UNOPENED boxes and original receipt.

Julie

I also bought a Clickheat product, the back with belt option. I paid $99.00 for it at a trade show in Novi, Mi. When I got home my husband did not want it (I bought it for him) and then he also went online and found it cheaper thru Amazon and the Clich heat's own website. I tried to contact them for a refund, but no response. I got a text reciept and that's it. Can you help? Thanks

Review: I purchased a Clickheat neck shoulder product at a Clickheat booth at the [redacted] on 9/[redacted]/2015. I paid $43.50 for the product with my debit card. When I got home I took it out of the box and it did not work as it was supposed to work. My husband has a very painful shoulder and we were intending to purchase a heat wrap that warms in a microwave. Instead we purchased the clickheat product in the hopes that it would help with his pain. We are now out the $43.50 with a product that does not work. I was told when I purchased the item that it had a 10 year warranty and that I could get a refund by going to the Clickheat website at [redacted]. On 9/[redacted]/2015 and again on 9/[redacted]/2015 I sent an email to Clickheat and have yet to get a response from them. I asked them for a refund and they have not responded. Very poor service.Desired Settlement: Click heat needs to refund my $43.50. I will return their product but I want them to pay shipping. Thank you.

Consumer Response:

At this time, I have been contacted directly by ClickHeat regarding complaint ID [redacted], however my complaint has NOT been resolved because:
On Oct. [redacted], 2015, as Click heat requested, I sent a copy of my receipt and requested a refund.  I have yet to receive a refund.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Business Response:
We receive many emails and try to get to all of them in a timely manner.  Sometimes that does not happen. However, we do get to them.  We responded to her complaint.  See details below. Dear [redacted],First let me apologize for the inconvenience and
misrepresentation you experienced with our product you purchased at the WA
State fair.We at Click Heat make every effort to ensure the complete
satisfaction of our customers and your satisfaction with our products and
service is our first priority.In order to get a full refund, please email me a copy of
the receipt and package the product up and send it via USPS with tracking to
the following address:Click Heat
[redacted]
Once it is received, we will issue you a refund check for
the amount stated on the receipt.  Please
provide your full name and address.Thank you [redacted]

Consumer Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I returned the faulty item and receipt on October [redacted], 2015 via USPS to the address I was instructed to mail it to.  I still have not received a refund.  I will glad to withdraw my complaint when Click Heat refunds my money.  Thank you for your help and for helping to keep businesses accountable. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]

Business Response:
We have received the return and are processing the refund.  A check for the purchased amount and shipping charges should go out the the customer this week.

Review: I purchased the Neck and Shoulder ClickHeat product on August [redacted] , 2015 after seeing a demonstration at the Missouri State Fair. My total was $43.40. and I only received a text message receipt. I tried to use the product for the first time on September [redacted] and it did not work. I followed all of the instructions and it still did not work. I went to the website and noticed there is no information on the company or a way to contact them other than through email. I sent an email on Sept. [redacted] and did not receive a reply. I sent another email on 10 / [redacted] and still have not received a reply. Based on the website, the lack of contact information listed and the sub-par quality of the product, I don't feel like this is a legitimate company. I would like my credit card refunded. Desired Settlement: I would like the company to refund my credit card with the return of the product.

Business
Response:
We have been in contact with this customer and have sent her a return label and will process a refund for her once the product is received.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:

[The company did send a return shipping label and I sent the item on 11 / [redacted] / 15. I would like to keep this complaint open until I have received the refund as requested. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]

Business Response:
HelloI mailed [redacted] her refund check on 11 / [redacted] / 15 of $43.40 via [redacted] tracking # [redacted]

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]

Review: February [redacted] / 2015 at the Massachusetts " Boat Show" In Boston Mass I purchase Items called "clickHeat" Silicone items Invoice # [redacted] in the amount of $160.00 these items are defective they stay crystallized. You are to boil them to turn them back to the original silicone. the items purchased stay clear for about 3 minutes. you can not hit the click metal button. I have tried contact "clickheat" on their website and on two occasions, with out a response. I have disputed the charge but that has already gone through my credit card. there were also missing items out of my bag. when I purchase the package it was to come with back, neck, 2 hand, 2 feet and tow sets of small hand warmer. the small hand warmer were missing and the back holder wasmissing. Due to the fact: you watch the sales person put the items in the bag and the sales person tell you to leave the bag her to heavy to carry and places under the table and there were a bunch of bag under the table. either I received the wrong bag or the items small items ere removed. because your receipt is not itimized. I just hope I was not scared they have my credit card. these items are very different than the ones they were showing and playing with on display. Merchant Id number is [redacted] time of purchase 16: 15: 11 amount $160.50 to my credit cardInvoice # [redacted] approval code [redacted] Term Id [redacted] These items are defective and there is no phone number to contact number. The only way you can email them is on there web site. Desired Settlement: I just want my credit card refunded. I have disputed this charge I can still be held responsible of this. it looked like a nice demonstration. But when I tried it at home something seem very different about the product. harder, thicker. just different

Business Response:
The customer contacted us via email, to which we responded. We are issuing a full refund, as she requested.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:

I they have told me they were send out a check on one email. The second email they were waiting on checks to come in. What happen if I accept, and I never receive the check if it is returned? I also them to credit my credit card. I was informed they can not.

Sincerely,

[redacted]

Business Response:
[redacted] , I assure you the check is good.  You should have it by tomorrow. Thank you for your patience. [redacted]

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Today is March [redacted] , 2015, I have been very patient with click Heat for a refund check.  since   Originated on 2 / [redacted] / 2015 Purchase  and customer  service Representative [redacted] - Clickheat.
 and Promised  a check  in the amount of 160.50 3 / [redacted] / 2015  7 days ago I Should have been  issued a refund  by now anda  check by now in the mail.  as promised via email  by   [redacted] us/canada this check should have been sent to me anything other than regular mail. As of 3. [redacted] .2014 I am not in receipt of this refund.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]

Review: I purchased your product and was told it was guaranteed for a lifetime. I purchased several for gifts. I was told it would stay pliable and could be reused. I got home to learn that it does not stay pliable (infact it gets hard somewhat like candle wax) and the only way to reuse the product was to boil it back to liquid. I went to return the product and was told flat out no returns. When I ask for the managements #, I was told I don't have to give you that info. I was treated like... it sucks to be you lady...
I was also charged 7% tax, which MD's tax is 6%. I feel I was taking advantage of completely. Desired Settlement: Refund of my entire purchase. $428.00

Business
Response:
My apologies for the inconvenience and misrepresentation you experienced when purchasing and using Click Heat products.  You do have to boil them in hot water or in a crock pot to be able to re-use them again—by clicking the disc inside the heating pad.  We recognize that for some, the product  doesn’t work out and we are happy to refund your money.  Again my apologies for the way you were treated at Tyson's Corner and for the long period of time you had to wait for a response.  I will submit your refund immediately.  Can I send you a prepaid label to ship the items back to me? What exactly did you purchase so I can gauge the weight for the label.  I will also need your address to send you the label and to send you a refund check immediately.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:

I did response that the Click Heat company is working with me to satisfy my return of product and refund me. We have not yet completed this transaction though.  

Sincerely,

[redacted]

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for your time. My refund was received. Jodi was very professional!

Sincerely,

[redacted]

Review: I bought ClickHeat on 10 / [redacted] / 15 at the Mall of [redacted] . Our sales representative sold us the merchandise which was 80.46, invoice# [redacted] / Christina is the Rep. My husband asked her what do we do after the merchandise is not hot anymore. She did not answer and she got us on another subject so we forgot to ask again. Well we find out when we get home that after each use you need to boil the item to use it again. Christina misrepresented this merchandise to us and we want our money back. I sent an email 3 days after we bought it and they have not contacted me back - I sent 2 more emails and no response to talk about this. They were totally dishonest and did not tell the full truth about this product. Desired Settlement: We would like our money back since she did not include the full truth in her sale. I have a special needs son and I have no time to boil this product after each use. We did buy it for our son to use also and this is very said that we were misrepresented about this item.. We do not want an exchange - just a full refund of 80.46. Thank you

Business
Response:
We have spoken to this customer and we are issuing her a refund 11 / [redacted] / 15 Dispute has been settled.

Consumer
Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to "Reject Business Response" because we have no received no credit as of yet 11 / [redacted] / 15.  I have sent all the products back but no credit back to me.  

Sincerely,

[redacted]

Business Response:
I am in contact with [redacted] , I have submitted her full refund $80.46.  I told her to please allow 4-6 weeks from original contact with me.  As soon as I receive the checks from the home office, I will send it out to her priority express mail.

Consumer Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]

Review: purchased the Neck and Shoulder ClickHeat product on Feb [redacted] , 2016 after seeing a demonstration at the Atlantic City Boat Show. My total was $100.00. and I only received a text message receipt. I tried to use the product for the first time that day when I got home product did not work as claimed for reuse. I followed all of the instructions and it still did not work. I went to the website and noticed there is no information on the company or a way to contact them other than through email. I sent an email on Feb [redacted] , 2016 and did not receive a reply. I tried to call feb [redacted] phone number listed here was incorrect. Based on the website, the lack of contact information listed and the sub-par quality of the product, I don't feel like this is a legitimate company. I would like my credit card refunded. Desired Settlement: I would like to get a full refund and free return shipping for the products.

Business
Response:
My apologies for the inconvenience you experienced when using and purchasing the product.  My name is [redacted] and I work in customer service for Click Heat.  We experience a high volume of order and emails thru the website and sometimes the emails get way delayed—i am happy to process the refund, I will need to see a copy of the receipt and a picture of the product.  I can only accept products in return if they are still in their original plastic and packaging.  I am happy to process the refund, but will need to see these items. Please feel free to contact me directly at [redacted] (EST) or [redacted] Thanks!

Review: Unable to contact the company through their email or phone number for last 3 weeks.

I want to exchange a Back Heat Pad for a Shoulder Heat Pad or return it. Desired Settlement: Exchange or return product for credit without paying delivery charges.

I am willing to hand deliver and receive new product within a distance of 75 miles.

Consumer Response:
At this time, I have not been contacted by ClickHeat regarding complaint ID [redacted] . Sincerely, [redacted]

I was not fully informed about this product. I was told you just put in water and it goes back to it's cool state. But you actually have to put it in boiling water. Does not return to normal state. I want a refund of $99. I DO NOT LIKE THIS PRODUCT!

I was christmas shopping yesterday and saw these as a demo. I use a heating pad daily for crossfit related soreness and thought this would be great. The sales person never told me that I needed to do anything special to get it to return to it's liquid state. He tried to convince me into a variety of things, ultimately, I purchased the neck/shoulder wrap. After feeling like I had been scammed, I did some research last night and realized all the negative reviews. I went back to the mall kiosk where I purchased this item, they told me they have a sign that says no refunds. The sign was hidden behind their computer. I put up a big enough fuss that ultimately they were losing business because people were walking away from their kiosk. He asked me what I wanted and I told him I wanted my money back. He told me that he could not refund my credit card and I said then give me cash. Ultimately, he gave me $50 cash and pretty much said get lost. This is a scam, do not buy this product!!!!

Review: During the holiday season I purchased Clickheat products (shoulder and back) heating pads. After the first use of the items it was time to return them to their original state. I followed the directions as described on the box by boiling water and placing the heat pads in the boiling water with a face cloth/towel.

Upon removing the products it was apparent that the plastic membrane had been compromised and the liquid from the products began seeping out and also the chemical reaction was enduced and the product hardened.

I have made 3 attempts to this date to contact their customer service team and have received 3 generic email responses that I would be contacted in the coming days. None of which have occurred over the last 2 months.

In addition, I was told there is a 3 year warranty on the product by the mall kiosk sales associate. There are multiple complaints on this company: poor customer service response, sales associate scamming, poir product qaulity, etc.

If this is how they run their business, then malls should not allow them to have a footprint in their establishment as it shines a bad light on their business.

I originally wanted a replacement of my damaged items, but now I want a refund. Is it possible to reverse a credit card charge at this point or am I stuck eating my expensive losses?Desired Settlement: A full refund of the purchase price made at the mall kiosk.

Consumer
Response:
At this time, my complaint, ID [redacted] regarding ClickHeat has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely, [redacted]