ClickHeat Nashua, New Hampshire

My e mail is [email protected] I would like to get a refund and if someone could get a hold of me from click heat as soon as possible that would be awesome thanks my number is 60734t4936 thanks so much I was at the Syracuse winter fair when I was stopped by a young man and he talked me into buying g three clickheat pads and made them sound great and easy to boil them and reuse them but it is not easy at all and they are not reusable at all I boiled each of them for more then 30 mins each and all they did was re crystalized and harden right back up I want a refund as soon as possible thanks

I was at the Syracuse winter fair a few weeks ago and a guy stopped me and talked me into buying three click heat pack 1 neck and shoulder one, 1 back one and 1 eye one and I could and only use them all once and when I boil them it took over half hour each and then while they cooling off they all just crystalized again and leak out also I would appreciate it if someone contacts me to give me a refund please and thank you my email is [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI would like to update the Revdex.com on the matter with clickheatThey have sent me a refund and it covers everything in fullI am satisfied with the final outcomeThank you for your support.
Sincerely,
*** ***

Received my Neck-Shoulder heating pad for Christmas, never could get it to work even boiled it , started to leak, tried the web site could get no response I feel bad for my sister whom got taken by this product. glad to see others have the same problem, they should not be able to continue selling these products.

My apologies for the inconvenience you experienced when using and purchasing the product My name is *** and I work in customer service for Click Heat We experience a high volume of order and emails thru the website and sometimes the emails get way delayed--i am happy to process the
refund, I will need to see a copy of the receipt and a picture of the product I can only accept products in return if they are still in their original plastic and packaging I am happy to process the refund, but will need to see these itemsPlease feel free to contact me directly at ###-###-#### (EST) or *** Thanks!***

At this time, I have been contacted
directly by ClickHeat regarding complaint ID ***, however my complaint has NOT been resolved because:
On Oct*, 2015, as Click heat requested, I sent a copy of my receipt and requested a refund. I have yet to receive a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAs long as they complete the actions stated they will
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I returned the faulty item and receipt on October ***, via USPS to the address I was instructed to mail it to. I still have not received a refund. I will glad to withdraw my complaint when Click Heat refunds my money. Thank you for your help and for helping to keep businesses accountable. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there! I am so sorry for the confusion! I just refunded another *** *** her money and mixed her up with you, thinking I had already refunded money.In order to help you with a refund-i will need to see a picture of the product, I already have the receipt emailed to me from owner Im happy
to help you move forward with a refund, and will need the credit card# and exp date in order to do soplease email me at *** THanksJodi

I dont understand why my first response was rejectedthank you for the receipt and photoi can refund your credit card and will need the credit card # and exp date in order to do soif you prefer a refund check, I can do that as wellPlease email me at ***

Revdex.com:At this time, my complaint, ID *** regarding ClickHeat has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

I was not fully informed about this product I was told you just put in water and it goes back to it's cool state But you actually have to put it in boiling water Does not return to state I want a refund of $I DO NOT LIKE THIS PRODUCT!

Currently helping *** ***, I have requested a refund from the owner 10/**/i have asked her to please be patient whilst I wait for a response

My apologies for the inconvenience you experienced when using and purchasing the product My name is *** and I work in customer service for Click Heat We experience a high volume of order and emails thru the website and sometimes the emails get way delayed--i am happy to process the
refund, I will need to see a copy of the receipt and a picture of the product I can only accept products in return if they are still in their original plastic and packaging I am happy to process the refund, but will need to see these itemsPlease feel free to contact me directly at ###-###-#### (EST) or ***
Thanks!
***

At this time, I have been contacted directly by ClickHeat regarding complaint ID ***, however my complaint has NOT been resolved because:
On Oct*, 2015, as Click heat requested, I sent a copy of my receipt and requested a refund. I have yet to receive a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They want to replace something that does not work and they did fully disclose how they workOnce you boil they turn back to crystals and have to be replaces.f I can not have them replaced everytime I use them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See attached for the picture of the merchandise as well as the purchase receipt. At the auto show kiosk I was told the items would stay hot for to hours and I'm lucky if they stay hot for minutes even after boiling them in water
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I was Christmas shopping yesterday and saw these as a demo I use a heating pad daily for Crossfit related soreness and thought this would be great The sales person NEVER told me that I needed to do anything special to get it to return to it's liquid state He tried to convince me into a variety of things, ultimately, I purchased the neck/shoulder wrap After feeling like I had been scammed, I did some research last night and realized all the negative reviews I went back to the mall kiosk where I purchased this item, they told me they have a sign that says no refunds The sign was hidden behind their computer I put up a big enough fuss that ultimately they were losing business because people were walking away from their kiosk He asked me what I wanted and I told him I wanted my money back He told me that he could not refund my credit card and I said then give me cash Ultimately, he gave me $cash and pretty much said get lost This is a scam, DO NOT BUY THIS PRODUCT!!!!

We have been in contact with this customer and have sent her a return label and will process a refund for her once the product is received

again, im happy to replace your productsall sales are final and we can only offer a replacement or an exchangethe products she has are defective and we are happy to replace