ClickHeat Nashua, New Hampshire

This product has been misrepresented by the untrained salesperson at the Pierce County Fair, Ellsworth, WI. I will contact as many fair boards through the USA if this company will not refund my $200.00 their workers will be silenced to some degree. I am going to make this my main task in life, as they pray on the elderly with low income and the vulnerable with pain. They are telling people different sales pitches some say they are guaranteed for 10 years he tells others 20 years. He tells that they are to be boiled for 4 to 5 minutes, but it's really about 10 to 15 minutes, this company is a scam just read all the reviews. Connie Taylor, N5288 County Rd. CC Elmwood WI. 54740, taken for $200.00.I would, not say a thing if they didn't hire people that misrepresented the product and if they would give people refunds.

If I could give zero stars I would. I bought a kit that included hand warmers, neck, lower back with the case, and bag, I went ahead and also bought the knee kit and a neck holder for the neck warmer. Well, I already had to take my one kit back for being defective. They replaced it and while there my mom and sister bought a kit. Well, I get my replaced kit home. I use it boil it and it starts crystalizing right after boiling. I call my mom to find out hers and my sisters both do the same thing. I would also like to add that mine leaked all over my brand new couch and on my hand. I washed my hands thoroughly before any burns happened. Don't bother calling the (561)324-5867 number because all he is offering is a replacement kit and a nasty attitude saying that you don't know how to boil it correctly. Seriously? It isn't rocket science. I did everything exactly and it doesn't work. I urge you not to waste your money on this product. It is literally garbage. I made many purchases and never in my life have I regretted a product before this one. I urge you to read all the negatives reviews before purchasing. There is not one good review. THIS PRODUCT IS A SCAM AND I WANT MY MONEY BACK. If my money is not returned I will be talking to my lawyer to see what legal action I need to take in order to get all my money refunded including my moms and sisters.

Im sorry you are not happy with the product. Please email me a receipt and a pic of the products. Normally the owner does not do refunds from fairs, only exchanges and replacements. Please send me that info to [redacted] and I will forward onto the owner.

My apologies again for the frustration and inconvenience. I can refund your credit card and will pay for you ship your unused and unopened products back to me to Click Heat Inc.[redacted]Please ship your products back in a large flat rate box (you can take the back verso out of the box and fold it and put it back in). it will cost $18.75 and I will include that in the $185.44.Thank you and again, our apologies for the frustration.JodiUS/Canada Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would like to update the Revdex.com on the matter with clickheat. They have sent me a refund and it covers everything in full. I am satisfied with the final outcome. Thank you for your support. 
Sincerely,
[redacted]

I am so sorry for that! my apologies for the frustration and inconvenience. Not sure what is wrong with that website and I will have the owner check on that. All of our products carry a 5 year warranty but will honor the lifetime warranty that you wee sold. What is your address? What Wonderpax...

product needs replacing?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HelloI mailed [redacted] her refund check on 11/**/15 of $43.40 via [redacted] tracking # [redacted]

Please have [redacted] contact me at [redacted] or [redacted] regarding his product.  I am happy to help him with his refund or replacement.  We STILL continue to have issue with our contact us on our website.  My apologies for any inconvenience.

My apologies for the frustration, misrepresentation and inconvenience you experienced when purchasing and using our products.  In order to get a refund, I will need to see a copy of the receipt and a picture of the receipt and a picture of the product you would like a refund for.  I write...

refund checks on the [redacted] and [redacted] of every month.  Again, our apologies for your dissatisfaction.Jodi D[redacted]US/Canada Customer Service[redacted]

My apologies for all of the frustration, inconvenience and disappointment. All of our products must be boiled in order to reuse and the smaller products will last approx 25-30 min and the larger products approx 45-60 minutes. In order to help you with a refund, I will need to see a copy of the...

receipt and a picture of the products.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The company sent an email to me directly and I sent the necessary information through that route. I am waiting for my refund. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] <[redacted]>Hello [redacted], I have lifted the dispute on my credit...

card payment with Clickitheat..I believe the refund check they sent me has cleared. I was wondering if this shady company has ever responded back to you. I had to be a real detective in dealing with them. What a waste of time and energy. Thank you, [redacted]
Sincerely,
[redacted]

Revdex.com:
I have not yet received a response made by the business in reference to complaint ID [redacted].
Sincerely,
[redacted]

My apologies for the inconvenience you are experiencing. in order to help you with a refund, I will need to know where you purchased your products, see a copy of the receipt and a picture of the product.thanks, and again, my apologies for the inconvenience and frustration.[redacted]US/Canada...

Customer Service

HelloMy apologies for the misrepresentation and inconvenience you experienced. All Click Heat products carry a 5 year warranty and I am happy to replace your products at no cost to you.  I am also more than happy to help you with a refund. I will need to see a copy of your receipt and a picture...

of the products you would like a refund for.  I cannot take any products back that have been used, and that are no in their original sealed packaging. Please contact me at ###-###-#### or [redacted]Again, our apologies for the frustrating experience.

[redacted] Normally the owner does not do refunds from fairs--only exchanges and replacements, as the products are highly discounted there. However, please email me a copy of the receipt and a picture of the product to [redacted]I will forward it onto the owner as all refund requests must...

go thru him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did response that the Click Heat company is working with me to satisfy my return of product and refund me. We have not yet completed this transaction though. 
Sincerely,
[redacted]

We receive many emails and try to get to all of them in a timely manner.  Sometimes that does not happen. However, we do get to them.  We responded to her complaint.  See details below. Dear [redacted],First let me apologize for the inconvenience and
misrepresentation you experienced with our product you purchased at the WA
State fair.We at Click Heat make every effort to ensure the complete
satisfaction of our customers and your satisfaction with our products and
service is our first priority.In order to get a full refund, please email me a copy of
the receipt and package the product up and send it via USPS with tracking to
the following address:Click Heat[redacted]Once it is received, we will issue you a refund check for
the amount stated on the receipt.  Please
provide your full name and address.Thank you,[redacted]