ClickHeat Nashua, New Hampshire

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

My apologies for all of the frustration, inconvenience and disappointmentAll of our products must be boiled in order to reuse and the smaller products will last approx 25-min and the larger products approx 45-minutesIn order to help you with a refund, I will need to see a copy of the receipt and a picture of the products

I am happy to help with a refundWe have been experiencing issues with our contact us page on our websiteThis is the first I have seen his nameWe are working diligently to correct that issueCan he please email me at [redacted] or ###-###-####I will need a copy of his receipt and a picture of the product he would like a refund for? Thank you

Apologies for the inconvenience as this is the first email I have received from this person I'm happy to issue the refund I will need to see a copy of the receipt and a picture of the product he would like to returnPlease have him contact me directly at ###-###-#### or via email at [redacted]

Hello This is the first I have heard her I am happy to process her refund if you an email me at [redacted] or call me at ###-###-####i need a copy of the receipt and I will send her a prepaid label to return the merchandise back to me Some kiosks are not set up to do refundsHave her contact me as soon as possible.Very sincerely, [redacted]

I have fibromyalgia and these heaters are going lukewarm after 10-15 minutes. They are not helpful to me. It says that they last up to an hour on the box. I was not told that there would not be any refunds until they ran my receipt. It take me a long time to make money with my painful illness. I'm so upset.

Please have [redacted] contact me at [redacted] or [redacted] regarding his product I am happy to help him with his refund or replacement We STILL continue to have issue with our contact us on our website My apologies for any inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did response that the Click Heat company is working with me to satisfy my return of product and refund meWe have not yet completed this transaction though Sincerely, [redacted]

HelloI mailed [redacted] her refund check on of $via [redacted] tracking # [redacted]

We receive many emails and try to get to all of them in a timely manner. Sometimes that does not happen. However, we do get to them. We responded to her complaint. See details below. Dear ***,First let me apologize for the inconvenience and misrepresentation you experienced with our product you purchased at the WA State fair.We at Click Heat make every effort to ensure the complete satisfaction of our customers and your satisfaction with our products and service is our first priority.In order to get a full refund, please email me a copy of the receipt and package the product up and send it via USPS with tracking to the following address:Click Heat [redacted] ***Once it is received, we will issue you a refund check for the amount stated on the receipt. Please provide your full name and address.Thank you, [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you for your timeMy refund was receivedJodi was very professional! Sincerely, [redacted]

We receive many emails and try to get to all of them in a timely manner Sometimes that does not happenHowever, we do get to them We responded to her complaint See details below Dear ***,First let me apologize for the inconvenience and misrepresentation you experienced with our product you purchased at the WA State fair.We at Click Heat make every effort to ensure the complete satisfaction of our customers and your satisfaction with our products and service is our first priority.In order to get a full refund, please email me a copy of the receipt and package the product up and send it via USPS with tracking to the following address:Click Heat [redacted] ***Once it is received, we will issue you a refund check for the amount stated on the receipt Please provide your full name and address.Thank you, [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted]

HelloMy apologies for the misrepresentation and inconvenience you experiencedAll Click Heat products carry a year warranty and I am happy to replace your products at no cost to you I am also more than happy to help you with a refundI will need to see a copy of your receipt and a picture of the products you would like a refund for I cannot take any products back that have been used, and that are no in their original sealed packagingPlease contact me at ###-###-#### or [redacted] Again, our apologies for the frustrating experience

I have a Neck and Shoulder ClickHeat gel pack. It gets hard after each use, so is not working properly. I found a telephone number in CAlifornia 561-324-5867. One time I was able to leave a message and 4 other times it said their answering service was full but I could send a SMS message. I never received a reply! Please help!

I purchased the $80 set at the RV show in February, 2019. Pure garbage. Don't stay warm long and the ones I used and recharged no longer work. I contacted customer service twice and no one ever got back to me. Definitely do not recommend spending the money.

What a great ideas from everyone!

But a couple of warnings. A doctor told me not to put anything very hot or cold on my eyes. Just lukewarm is fine.

For a sprain, use a cold one first, to prevent swelling. Later a warm one is good.

If want to reading more,Pls check follow link.

http://www.person-cares.com/blog-heat-pack.html

Hope this may help of everyone.

...

Alice Zhang

I purchased the neck and back heating pad from the Glendale Home and Garden show on March 3, 2019 They worked for about 10 times and now they do not return to the gel form so no heat! I need a refund. [email protected]

I bought click heat at the World of Wheels Auto Show in Rosemont a week or so ago.
I spent $80 and the first time I used the pax it leaked onto my new sheets and mattress. I emailed Customer Service and spoke with Jodi Dobrinsky (757-472-9123) and she was by far the worse customer service rep I have ever dealt with in all my life. She sends me an attachment showing that my money was nonrefundable and no where on the box nor the receipt does it state this was nonrefundable and I advised her of that. Legally it needs to appear on the product you are selling. After I made that comment Jody became irritate and the name calling began. I have never talked to a more unprofessional person than her and I will never buy another product from this company again.

I purchased a set - back, shoulder/neck at the Omaha, NE Home Show on March 9th 2019. The shoulder/neck pack leaked after first use! The instructions were terrible and no contact number to reach the company. I was scammed. I expect at lease an exchange or a refund! The product completely leaked everywhere - salt etc that was inside. Big mess!

I purchased multiple Click Heat products at the Richmond Home & Garden Show on March 1, 2019. I used one of the products that day and it leaked until almost empty. Then I read the online reviews and realized I had been scammed. I took all the products back to the booth on March 3, 2019. The vendor representative refused to reimburse me. I want to be reimbursed immediately.