Search results: holidays

• Wicked Roots

  ...from them was on October 24th, 2014. I emailed on December 10th to check status of repair. On December 11th I received an email saying due to the holiday season they were experiencing a delay in repairs. From November 8th-November 22nd there are no holidays, and then again from November 29th- December 16th. So this is an awful excuse. I informed them I would like my repair done for free since they broke their written 2-week repair turn-around time. He informed me that the repair time was just...

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  Company rating 

  3
• Hyundai Motor Finance

  ...my complaint. For your reference, details of the offer I reviewed appear below. My insurance agent sent them dozens of requests for the LOG over the last month. She just kept getting put off with messages that things were delayed because of the holidays. I also called several times and was not told of the missing information until I insisted that my call be escalated to a manager. Every time, they pressured me to make payments even though it seemed they were purposely delaying the claim...

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  Company rating 

  1129
• Hyundai Motor Finance

  ...due. So by the time I even saw my first bill, I was being charged $90 for a $3 toll. I called HMF on the day I received this invoice and was told I would have to call back after the new year because the people I needed to speak to were off for the holidays. I called back two to three times per week for the next month, continuing to be told that the people I needed to speak to were out of the office/on vacation/off for the holidays/etc. I have called over 20 times between 12/23/14 and...

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  Company rating 

  1129
• Hyundai Motor Finance

  ...why I owe so much money with them. I would understand $1000, but not $4000!!!! I'd like them to be able and willing to settle for a reasonable amount of money, and to give me more time to pay them. Money is tight because I do not get paid for holidays, because I work in the school industry. All I want and need from them is more time and a lesser amount because that amount they claim I owe is ridiculous!!! Business Response: At Hyundai Motor Finance (HMF) our customer satisfaction is very...

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  Company rating 

  1129
• Oakley Inc

  Review: I purchased my Oakley sunglasses at [redacted] vision center in [redacted] N.C. on June 11 2010. They have been well cared for and worn only on weekends and Holidays. My problem is one of the nose pieces was lost and says the don't have a replacement part.They said the BLACK ICE PICK sunglasses were discontinued two years ago. I think it is very unprofessional to not have a replacement part for these sunglasses after only four years they were manufactured. AT 175.00 a pair I should not...

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  Company rating 

  120
• Universal Appliance Company

  ...has a 90 day warranty. GE products must not the quality they used to be. The total charge was $245. He is very proud of his AAA rating w/Revdex.com. I will not use that company again because I feel he should have called me to tell me what was causing the delay. He did explain why there were 7 different phone #s but no explanation why there was no answer on any of them the day I called. Thanks for "listening" & thanks again for your service & the solution. Happy Holidays!!!!! [redacted]

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  Company rating 

  2
• Simply Sellular

  ...stating payment not received. This was confirmed and payment manually resent via PayPal on 12/02/14. "Simply Sellular, you have sent $110.00 USD to [redacted] Riviere." We apologize for any delay and appreciate your business very much. Happy Holidays! The Support Team Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the...

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  Company rating 

  86
• Clover Wireless

  ...Each contact with Clover Wireless resulted in a canned response or claims that were blatantly false, such as the card has been mailed and should be received by January 6th. I was told this information mid January. I was also told that due to the holidays, the shipment may be delayed. These actions are completely false, as it does not take 1 month to ship anything, even through USPS. Checking on the account does not indicate that the card was mailed, yet they are unable to provide any tracking...

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  Company rating 

  21
• Too Faced

  ...I WANT ORDER CANCELLED AND MY MONEY REFUNDED. AND TO HAVE BETTER CUSTOMER SERVICE. IF YOU ORDER SOMETHING YOU SHOULD BE ABLE TO CANCEL ORDERS IF THEY HAVE NOT SHIPPED YET. CUSTOMER SERVICE VALUES ARE HORRIBLE. Business Response: Due to the holidays, there was a delay in shipping. Unfortunately the order was already shipped when the customer asked to cancel. We refunded the shipping amount. Also, left a message on 1/20/14 asking the customer to call us back to arrange a call tag to return...

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  Company rating 

  177
• Tillys Inc

  ...misled into using their label which purposely takes a long time, This allows them to use your money while you have no product and are waiting on them to return the items for your money back. I then noticed their return policy changed through the holidays without warning. Tilly's is not upfront about their return policy and they lead you to use their return label at an additional 7 on their behalf. I could have mailed that on my own and it would have been their in a week or less. They have been...

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  Company rating 

  57
• Orange County Register

  ...deliver a paper that satisfies you or your money back. We'll deliver the newspaper on time, in readable condition, or your money back. Delivery is guaranteed no later than 5:45 a.m. weekdays and by 7:00 a.m. on Saturdays, Sundays and holidays. If you have an inquiry, we will respond to you within 24 hours. We'll listen to your ideas on how to make our products and services better and will acknowledge them promptly. We'll publish your ad correctly the first time or your money back. If you...

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  Company rating 

  186
• Disneyland

  ...because then we were stuck in bumper-to-bumper traffic for an hour. We missed an hour and a half of prime Disneyland time in the morning which we all know is very valuable. Disney should've done a better job at communicating to their guests that the parking lots would be opening an hour later than usual. We are reconsidering returning for the holidays for our normal Disney tripDesired Settlement: I feel like Disney should provide complementary tickets. Business Response: September 17, 2015

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  Company rating 

  106
• Electropedic Adjustable Beds

  ...come out and install the new hinge on the bed when it was received. I called [redacted] the second week in January, 2014, to inquire about the status of the hinge delivery and his only comment was that the manufacturer had been busy with the holidays and were behind schedule in shipping the hinges. He assured me he would call when he received them. On Feb. 10, 2014, I sent an e-mail to [redacted] again requesting a status of the hinge delivery. Also, I explained in the email that I had just...

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  Company rating 

  13
• Reliable Appliance Service Inc

  ...times to check the status of the delivery or the still-needed repair. NO RESPONSE from the company. They have never returned any of my calls. I have NO OVEN and they still have my control board!! I PAID IN FULL ($49.95 + $245.00) for these repair visits and I still have no oven. MY HOLIDAYS are RUINED. TERRIBLE SERVICE!!Desired Settlement: Simple. Finish this job. Fix the oven. Apologize. OR REFUND! Business Response: We have already refunded this customer, the complaint was resolved

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  Company rating 

  251
• Oscar's Appliance Repair

  ...so that he can have the correct part. On 8/30 he install a new part, he told me not to turn the ice maker until the system reset an hour or so after he install the part, that he was going to give me the warranty and invoice once he returns from the holidays on 9/1 or 9/2. I call him on 9/2 as the repair did not work, if I turn the icemaker on the refrigerator starts shorting out, I call him several times and he keeps telling me tomorrow but never shows up. I loosed all the food on a fully...

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  Company rating 

  1
• Paul's TV LLC

  Review: On November 9, 2014, I purchased three items from Paul's TV: 1 - Samsung 75" 4K Smart 3D LED TV, 2 - Samsung 3D Blu-Ray player,3 - Yamaha Soundbar with Wireless Subwoofer. Complaint 1 - I was told on the phone that because of the holidays, I would get a smaller Samsung flatscreen TV (42" I think) for free. However, when I purchased the items above, the salesperson didn't mention the free TV. Later that day, I called back to inquiry about the TV and the salesperson said I could pick it...

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  Company rating 

  23
• Sevenly Inc

  ...think it is a scam company. I placed an order on December 6 and was notified that it would take 4 weeks to ship. That date came and went. I sent several messages with a response sometimes that said to have patience as they were back logged from the holidays. The other day I received 1 shirt (I ordered 2) and will be sending this back because for the price it is incredibly cheap cotton. I will never buy from this company again. You have to wonder with the way they are operating if this is a genuine company or a scam. I think the latter!

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  Company rating 

  575
• Sevenly Inc

  ...Sevenly said it was rushing my order because of the long wait time. Time went by... Still no shirt. On December 18 after I inquired, Sevenly said, "We are presently working hard to get all orders shipped (including Give Bags) prior to the holidays." No dice. After I inquired on 12/23, I received a response six days later on 12/29, saying they were so sorry and my order would absolutely ship 1/8 and I'd receive a tracking number on that date. The service rep said, "I know you're probably...

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  Company rating 

  575
• BREA Express Car Wash

  Review: After purchasing a month of unlimited car washes for $19.99 from the Brea Express Car Wash in November 2012, I was surprised to discover that after the month was over I was continuing to be charged.I didn't discover this until after the holidays. I went into the gas station that hosts the car wash and explained that I wanted to be dropped from the plan. No one knew what to do, so I left a message. I did this periodically for a few months. I never heard from anyone. It wasn't until March...

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  Company rating 

  1
• Mercury Insurance Group

  ...of the place where the loss to the motor vehicle occurs or the stolen vehicle is recovered. ”The time-lines, including those described above, were lengthened due to hidden damages, back orders from your auto manufacturer, and the timing of two holidays which exacerbated the issues. We feel the shop kept you updated and they documented those issues which prevented a more expedient repair. It was our intent and that of the shop, to complete the vehicle repairs in a timely manner, but without...

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  Company rating 

  351

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