Xymox Percussion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12498293, and find that this resolution is satisfactory to me.

Order [redacted] is scheduled to ship 4/6 at the absolute latest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12529017.  I did receive my order--yesterday!  Unfortunately I had to annoy them, start a...

social media storm and file a Revdex.com complaint or I too may never have received the goods I payed for.  I would not rate them very high and you should take a look at what people are saying!!  Thank you for your help.  This matter is closed to me.  I wont do business with them again.

Initial Business Response /* (1000, 5, 2016/07/28) */
We apologize for the extended amount of time that it has taken to receive your order. Due to the 50% off sale that you participated in we have gotten behind on production and have exceeded our original estimation for shipping. I will...

personally make sure that your pad ships today 7/28/16. We will also add in a free item for the inconvenience that we have caused.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Item has shipped, with a polite response from the company, unfortunate to have to use Revdex.com in order to receive any communication and receive a product that was paid in full nearly three months ago.

We have been in correspondence with the customer and their order will be shipped today.

Initial Business Response /* (1000, 8, 2015/09/11) */
The following information was provided to Mr. ** last Sunday:
Your package has been dropped off at our local UPS hub. Tracking information is generally available/updated by the end of the next business day. Please note that due to Labor Day,...

the next business day is Tuesday 9/8. We hope you'll enjoy your pad & we'd love to see it on instagram; #xymoxpercussion for a chance to have your pad featured! Have a great holiday weekend!

Final Consumer Response /* (2000, 6, 2015/08/11) */
We FINALLY received the item we ordered. It does not appear to be damaged, so I would consider this issue to be resolved to my satisfaction. Thank you, Revdex.com!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12712050, and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 18, 2015/12/30) */
This order has been delivered and we are unaware of any further issue.
Initial Consumer Rebuttal /* (3000, 20, 2015/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, the order was delivered, but...

my complaint is with the misinformation provided by Xymox prior to the delivery. Xymox has never responded to any of the issues I addressed in the complaint.
Final Consumer Response /* (2000, 21, 2015/12/30) */

Been in contact with customer and order is on schedule to ship Jan.22nd

Initial Business Response /* (1000, 5, 2016/02/11) */
Product was shipped via UPS Tracking# 1Z60E4VXXXXXXXXXXX. Product was received and signed for by the customer on 2/10/16. We greatly apologize for the extended amount of time that it took to receive the product.
Initial Consumer Rebuttal...

/* (3000, 12, 2016/02/23) */
This far from a "resolution". I only received the item I ordered BECAUSE I filed this complaint. This business should not be allowed to continue to operate this way...this is blatant fraud. Holding funds for 12 weeks, on an 8 week lead time surely can't be considered "acceptable". A few days after the pad was received, I received a threatening phone call from "[redacted] at Xymox", stating that his boss, the owner, was very upset with me for comments that I made, and was planning to take action against me. Who do they think they are, and how are they allowed to retain a business license when they threaten their customers, after taking advantage of them. Lastly the drum pad DID NOT look like the rendering that I ordered...the colors were not even close. My son accepted it, only because he was worried he may never see a replacement. This company must be stopped....period.

Again, customer agreed to Term and Conditions prior to check out that state, “As all products are custom all purchases are final and all credit cards will be charges during check out. No cancellations or refunds can be accepted.”  It also states, “Outside of the [shipping] estimation we are providing, we ask that you always allow up to 8 weeks manufacturing time for our custom products.”  All customers must click to agree before completing their purchase.  They are also sent the Terms and Agreements in their confirmation email after purchase.  We have these conditions because all of our products our custom made to each order.  Being that we had no direct request to cancel and in order to fulfill our legal obligation, we shipped the product on 9/9/2016.  While this was outside of the 8 week period that we ask to allow, we did give numerous updates on the status of the order.  The product was “Refused by the Receiver” on 9/12/16.  The customer then charged back on 9/16/16, 4 days after the attempted delivery of the product. Our credit card company has since reversed the chargeback due to the terms that were agreed to. We re-shipped the product at our expense and agin, it was refused.

Order has shipped! Your UPS tracking number is 1Z97Y85[redacted]15.

Final Consumer Response /* (2000, 17, 2015/08/25) */
The company eventually sent me the snare pad that I ordered, but I will never order from them again.

Initial Business Response /* (4000, 15, 2015/06/03) */
This has all been explained via email. Customer returned payment for this order. We will collect payment for the 3 items that were manufactured at the time of returned payment and will not charge for the 4th item. It has all been explained...

in detail via email to which we have received confirmation of receipt by Mr. [redacted].
Initial Consumer Rebuttal /* (4200, 17, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have not received the main item ordered. They have been paid for the two items ordered with my credit card and that bill has been paid. To date, the item ordered is now 27 days past the original ship date. According to them the products were manufactured. If that is true, why have they not been shipped.

Order has shipped today. UPS tracking number is 1[redacted]3.

Product will ship Dec.16th as per said in the communication with the customer

This order was completed and packaged on the 8th and shipped on the 12th. The UPS tracking number is [redacted].

Order has shipped. Ups tracking number is 1Z97Y8580331215157.

Order will ship today.