Xymox Percussion

This order was shipped complete on Dec.10thThe UPS tracking number is 1Z97Y85***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12385592, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 8, 2015/09/11) */
This item shipped over a week ago and UPS states it is Out For Delivery according to the tracking number associated with this order (1Z60E4VXXXXXXXXXXX)This number has been provided to Mr***, as well as an update before the product
shipped and an update on the day it did ship
Initial Consumer Rebuttal /* (2000, 10, 2015/09/11) */
the tenor pad arrived today

I am rejecting this response because:
Again see initial complaint The dates are documented within Xymox did not initiate contact with us at any time regarding delays but only answered our inquiries with the same excuses provided to all Revdex.com complainants.This is our final reply

Order has been shipped on the 13thUps tracking number is ***

Initial Business Response /* (1000, 8, 2015/11/15) */
We have no order for an *** ***I cannot confirm the validity of this complaint/issue
Initial Consumer Rebuttal /* (3000, 10, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided
the order number that was given to us when we placed the orderThe name my be under *** *** Order number XXXXXXXXXI would have thought they could look up the information using the number that was provided
Final Business Response /* (4000, 20, 2015/12/18) */
This is my second time providing this additional information for this case, so I may follow up later today to see if anyone is receiving these responses I am submittingAgain:
This order was fulfilled and was delivered almost one month ago via UPS, tracking number 1Z60E4VXXXXXXXXXXX
Final Consumer Response /* (2000, 22, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/04) */
We have no open order in out database and no order number was included in the complaintIt isn't possible for me to know what this complaint is in reference to
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I do have an order number XXXXXXXXXThis order has not been filled
Final Business Response /* (4000, 9, 2015/11/15) */
We have no order under this nameWe'll be happy to help if a valid name or order number is given so I can properly look up the informationThanks

Product has been shipped via Fedex tracking# *** Free travel pad has been added to order

Order is packaged and will ship tomorrow evening on 1-17-

Through the email feed, *** had only contacted us twice in which we had responded both timesThe last response was given on 11/updating him with his order ship date

Initial Business Response /* (1000, 5, 2016/02/11) */
The product has been shipped via UPS tracking# 1Z60E4VXXXXXXXXXXXThe cancellation of the order was a clerical error onlyProduction of the product was never haltedPackage is set to be delivered to the customer 2/16/according to UPS
We apologize for the extended amount of time it took to produce the product and any inconvenience it may have caused
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
product received 2/16/

Product has been shipped via Fedex tracking# ***

Initial Business Response /* (1000, 17, 2016/03/24) */
We apologize for the late response to this compliantThe person that has been taking care of this account has had health issues and is no longer with the company
Order# for a Custom Full Tenor Set placed on December 2, has been
shipped and was delivered via tracking# 1Z60E4VXXXXXXXXXXX on February 26, The reason for its late arrival was due to a number of factors: 1) Production got overwhelmed during the holiday season, which greatly impacted our ability to ship items within the estimated timeHowever, we ask for a total of weeks for production online prior to purchase and again on the customer's emailed order confirmation2) The base wood color for the tenor pad got backordered, 3) Our wood machine broke down for several weeksWe had been made promises by the repair company that they could repair it multiple times, to which we then made promises to our customersHowever, they failed to do so on occasions and therefore, we broke our promises to customers
Again, we deeply apologize for the terrible inconvenience for the products late arrival
*** ***

I am rejecting this response because:
There has been zero communication to me via their website or in an emailThe order status has not been changed on their websiteThey say it's to ship today and I have not heard anything from them directlyOnce
again I can not call because they do not have a working phone number and the email address I have is bogus because the same person responds with the same form response to every email

We apologize for the delay However, this order has partially shipped and been delivered via Fedex tracking# The customer has been notified that the remaining item on his order is currently backordered and will ship as soon as it is back in stock

Order has been shipped on 11/The UPS tracking number is,1Z97Y85***

Initial Business Response /* (1000, 5, 2015/12/29) */
No, the order is not yet completeThe information was very specific that we gave during checkoutMs*** clicked "I have read and agree to this information"Production time for all custom drum pads is up to weeksWe do not accept
cancellationsThis was all explained in clear and simple detail and agreed upon by the customerI'm not sure what the complaint is at this pointWe are making the pad, we need to be allowed the time that was explainedAny payment reversal will result in a $returned payment fee, this is also explained in the terms of the saleAll emails sent to us from the customer have been answeredAgain, please allow up to weeks for the pad to be made, just as explained prior to placing your orderWe're doing our best to get all orders out as quickly as we can, this is a very busy time for usI'm sure you will enjoy your pad and it will be on it's way soon

Xymox Custom drum pad had been shipped on the 8th week on the day of November the 2nd

Order has shipped on the 21st and is out for delivery todayUPS tracking number is 1Z97Y858***

Initial Business Response /* (1000, 5, 2015/11/15) */
This order went to shipping at the end of this past week, it will be picked up by UPS this week, tracking number 1Z60E4VXXXXXXXXXXXThis information has already been provided to the customer