Xymox Percussion

Revdex.com: I have reviewed the response made by the business in reference to complaint ID I did receive my order--yesterday! Unfortunately I had to annoy them, start a social media storm and file a Revdex.com complaint or I too may never have received the goods I payed for I would not rate them very high and you should take a look at what people are saying!! Thank you for your help This matter is closed to me I wont do business with them again

Initial Business Response / [redacted] (1000, 15, 2015/09/14) */ This order has shipped complete and the customer has been notified (it has been delivered to Ms [redacted] via UPS)We have not received any further correspondence from Ms [redacted] regarding this order

I am rejecting this response because: Only one order shows completed and shippedI have two orders delinquent in this caseI have two more practice pads that need shipped

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 17, 2016/01/19) */ This order has been delivered, UPS tracking number 1Z60E4VXXXXXXXXXXX

Initial Business Response / [redacted] (1000, 8, 2015/10/22) */ This order was shipped complete via UPS, tracking number 1Z60E4VXXXXXXXXXXXDuring the production time customer was kept informed of the status of the order Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did finally receive this product and it was what my son orderedXymox has tried unsuccessfully to cover for their shortcomings in their customer service and communication I will NEVER order from this company again and I hope future customers will read these posts before they place an orderIt's amazing to me that Xymox is still in business with the number of pitiful claims that they have kept customers informedIf they had kept customers informed, that would mean they would have good customer service and customers like me, and MANY others would not have had to file complaints with the Revdex.com

Customer agreed to Term and Conditions prior to check out that state, “As all products are custom all purchases are final and all credit cards will be charges during check outNo cancellations or refunds can be accepted.” It also states, “Outside of the [shipping] estimation we are providing, we ask that you always allow up to weeks manufacturing time for our custom products.” All customers must click to agree before completing their purchase They are also sent the Terms and Agreements in their confirmation email after purchase Current order status indicates that the order should ship within the next weeks An email notification will be sent when order is complete along with a tracking#

This order will ship via UPS the evening of 2/

I can assure you that our company is not a scam, we have been in business for yearsUnfortunately we’re still recovering from an expansion of our facility here that took exactly double the time we were told it wouldYou had first contacted Xymox Percussion stating that your son had placed and order and had chosen 2-Day shipping without permission, but you were clearly aware that the order was placedThough your order is currently in production, as soon as it ships out you will receive compensation for the two day shipping, for we will ship it using the standard methods as this was discussed in previous emailsMoreover, we have not entered into a contract with a minorUpon checkout, all your security information was entered correctly so as a business we have done our due diligence and complied with the credit card processing policy

Initial Business Response / [redacted] (1000, 8, 2015/10/22) */ This order was complete and confirmed delivered by UPS, tracking number 1Z60E4VXXXXXXXXXXXCustomer was kept well informed of the status of the order during production

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ We have sent proactive email updates about this order over the past weeksWe were awaiting backordered parts but emailed earlier this week explaining that we have received the parts and all backorders will be complete by next weekThe pad will ship as soon as it is completeCustomer has been well informed of all of this Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/03) */ The issue appeared to be resolved when they responded to my email shortly after the Revdex.com contacted XymoxThe information they provided me with appears now to be as I still have not received my product and I am no longer receiving a response from the company Final Business Response / [redacted] (4000, 14, 2015/11/15) */ This buy get free order was shipped complete, UPS tracking number 1Z60E4VXXXXXXXXXXX

This order was completed and packaged on the 8th and shipped on the 12thThe UPS tracking number is [redacted]

Snare Stand was shipped out 2/27/and received today 3/as shown in the UPS tracking number 1Z97Y[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12712050, and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 5, 2016/03/24) */ Order# will ship today 3/24/via UPS tracking# 1Z60E4VXXXXXXXXXXX We apologize for the extended amount of time that it has taken to produce and ship your padFor the inconvenience will put a free accessory item in with your order Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted was the product I orderedI won't be doing business with them ever again, but I at least received my product

Product has been shipped and delivered via UPS tracking# 1Z60E4V[redacted] While we strive to produce product within a week time frame it is not a guarantee We apologize for any inconvenience this may have caused Product shipped in weeks, days due to high volume during a sales promotion

Initial Business Response / [redacted] (1000, 10, 2015/12/29) */ This order has been shipped, delivered, and we added free things to the order just as a courtesy

Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Product was shipped via UPS Tracking# 1Z60E4VXXXXXXXXXXXProduct was received and signed for by the customer on 2/10/We greatly apologize for the extended amount of time that it took to receive the product Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/23) */ This far from a "resolution"I only received the item I ordered BECAUSE I filed this complaintThis business should not be allowed to continue to operate this way...this is blatant fraudHolding funds for weeks, on an week lead time surely can't be considered "acceptable"A few days after the pad was received, I received a threatening phone call from " [redacted] at Xymox", stating that his boss, the owner, was very upset with me for comments that I made, and was planning to take action against meWho do they think they are, and how are they allowed to retain a business license when they threaten their customers, after taking advantage of themLastly the drum pad DID NOT look like the rendering that I ordered...the colors were not even closeMy son accepted it, only because he was worried he may never see a replacementThis company must be stopped....period

Initial Business Response / [redacted] (1000, 8, 2015/10/22) */ This order has shipped complete (via UPS, 1Z60E4VXXXXXXXXXXX)The customer who needed a lot of attention during the time we were producing their custom product was well informed of the production status throughout that timeA part for the item was backordered (which was explained on more than one occasion), and although the customer emailed somewhat silly threats constantly ("police & officers" getting involved.....because a drum pad part was backordered) we continued to manufacture this person's custom product rather than canceling their order at our description based upon the harassing emailsIn any case, the order has shipped and the transaction is completeWe hope they enjoy their drum pad Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have pulled every line in a the book and provided no valid tracking number until wek agoWe did get product and yes did file a complaint threw law enforcment as I did stateI am a licsenced agaentIt took from June until now to recieve and this was WAY TO LONG TO FULLFILL AN ORDER.We along multiple complaints from other customers WILL NOT DO BUSINESS WITH THIS COMPANY AGAIN.This company responds with strong negative responsces to customers who only are checking on their products only to be lied to and treated like they mean NOTHINGThis is not good business AT ALLWe have 1000's of band students who are upset as well as quit because of this company and thats not fair to themKeep in mind these are minors that they pray onNot good values AT ALL [redacted]

Final Consumer Response / [redacted] (2000, 6, 2015/08/11) */ We FINALLY received the item we orderedIt does not appear to be damaged, so I would consider this issue to be resolved to my satisfactionThank you, Revdex.com!