Xymox Percussion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12543143, and find that this resolution is satisfactory to me

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12373230, and find that this resolution is satisfactory to me Shortly after receiving the complaint, the company was very understanding and helpful in assuring me that my order would be received However, I believe they still need to work on their customer service skills because it shouldn’t have taken me going to the extremes I went to just to get their attention to answer my simple questions

I am rejecting this response because:
I received an email from the company on the 13th of March that I would receive my product by the end of the following weekWhich would have been March Rather I received an email update that my product
is near completion. I logged in on 4/and my product is still listed at near completionI am at a a lossI ordered this on 11/11/their website states please allow up toweeksWe are approaching months.I would like my product as this is a gift for my sonI will be escalating my complaint with the California State Attorney General

Initial Business Response /* (1000, 5, 2016/07/20) */
Due to the high volume of sales during our May 1, 50% Off Sale production for certain items has fallen behind our original estimationWith that we can confirm the shipment of this order to be no later than July 29thWe apologize for the
delay and will provide a free pair of sticks for the inconvenience
Initial Consumer Rebuttal /* (2000, 7, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks
Final Business Response /* (4000, 15, 2016/08/02) */
We apologize for the not meeting the promised date to ship your productIt was however, shipped today from our facilityExpected delivery date is Thursday, August 4thIn addition to the 50% discount that was received at the time of purchase we have included in your shipment a free pair of sticks, stick tape and drum keyAgain, we apologize for the inconvenience we may have cased
Final Consumer Response /* (2000, 17, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks

Customer agreed to Term and Conditions prior to check out that state, “As all products are custom all purchases are final and all credit cards will be charges during check outNo cancellations or refunds can be accepted.” It also states, “Outside of the [shipping] estimation we are providing,
we ask that you always allow up to weeks manufacturing time for our custom products.” All customers must click to agree before completing their purchase They are also sent the Terms and Agreements in their confirmation email after purchase Being that we had no direct request to cancel and in order to fulfill our legal obligation, we shipped the product on 9/9/ While this was outside of the week period that we ask to allow, we did give numerous updates on the status of the order The product was then “Refused by the Receiver” and returned to us The customer’s money was then returned to them via chargeback Our credit card company has since reversed the chargeback due to the terms that were agreed toWe will attempt to re-send the product at our expense ***

Order has been shippedUPS tracking number is ***

Final Consumer Response /* (2000, 9, 2015/10/13) */
Update as of XX-XX-XX: I filed a disputed charge with my bank and the bank refunded my money for the time beingI emailed Xymox on Oct to let then know that I have received a refund from my bank and that they should not ship the product
They finally responded and said that the order had shipped out the morning of Oct I replied to them that the shipment would be refused since I had received a refund from my bankAs other customer complaints have stated, Xymox likes to tell their customers, once they have a complaint filed or a refund issued from a credit card company, that the order has shipped, which is rarely the case from reading other complaintsI used that money to order a similar item from a reputable company and that company has already delivered the itemAs stated earlier, I will refuse shipment if the Xymox item is shipped as they did not comply with their own terms and conditionsI'm sure they will be hearing from my bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12791361, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/11/04) */
This order was shipped complete back in October and confirmed delivered by UPS (1Z60E4VXXXXXXXXXXX) almost a month ago
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
The only item I received was the reserve snare padI am still waiting on the tenor padIt is possible UPS lost that part of my order but I would think they would arrive together and I never received a shipping notification/tracking number from Xymox to track it
Final Business Response /* (4000, 9, 2015/11/15) */
This order was shipped complete in October and confirmed delivered by UPS (#1Z60E4VXXXXXXXXXXX)

Initial Business Response /* (1000, 8, 2015/09/01) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@xymoxpercussion.com
This order has been cancelled due to disorderly conduct (apparently by whom the product was for, the customer's son) and online harassment. The customer has been...

refunded and Ms. [redacted] has corresponded with us kindly regarding the things explained above. We have explained that if there is any issue regarding the refund within 2-5 business days (which the processing bank says is the allowable time for the completion of a refund) she is welcome to contact us for assistance. A copy of the refund receipt has been issued to the customer.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not agree with the harassment charge of my minor son. He posted that there was potential fraud. The money was charged immediately and the only email we received was after the projected delivery date stating the item was just then going into production. Approximately 2 months. With no responses to queries about when to expect the product, I filed a complaint. There are several complaints online about this company, mostly due to the fact the money is charged immediately and nothing is heard. In checking with the bank, it is normal procedure to charge an account WHEN the item is shipped. I have received my refund after filing a claim. Not until this was filed did I receive any correspondence. However, once the claim was filed, the correspondence was professional.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12532765, and find that this resolution is satisfactory to me.Product was received 12/05/2017. Thank you.

We greatly apologize for the delay in production.  Your order will ship early next week along with some free items for the inconvenience. Thank you for your patience.

Initial Business Response /* (1000, 8, 2015/10/22) */
This order was complete via UPS, tracking number 1Z60E4VXXXXXXXXXXX. Customer was kept well informed of the status of the order during production. Our sincere apologies were conveyed in 2 email updates to the customer. Those were very direct...

apologies hand written by myself, [redacted].

Initial Business Response /* (1000, 8, 2015/10/22) */
The customer agreed to a no cancellation policy (due to the fact that the product ordered was custom made) and the order has been shipped complete, UPS 1Z60E4VXXXXXXXXXXX.

Initial Business Response /* (1000, 5, 2016/06/14) */
We apologize for the extended amount of time that it has taken to ship the product. We will be happy to refund the full amount of the shipping cost and we will still send the product 3-day via UPS. We will also be adding a couple free items in...

with the product for the inconvenience. The product will ship by end of day 6/14/16.

This order has shipped on the 20th. The UPS tracking number is [redacted]

Initial Business Response /* (1000, 15, 2015/09/14) */
This order has shipped complete and the customer has been notified. We have not received any further correspondence from Mr. [redacted] regarding this order.
Initial Consumer Rebuttal /* (3000, 17, 2015/09/15) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
My order was shipped, but not correctly... The order was supposed to conatin a "matching" 6" pad. I recieved a roll of stick tape instead of the pad.
Final Business Response /* (4000, 26, 2015/10/06) */
This order shipped out over a month ago. UPS tracking number 1Z60E4VXXXXXXXXXXX.
Final Consumer Response /* (4200, 28, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, what was shipped to me has reached me but I did not recieve what I ordered. I ordered a tenor pad and a travel pad; I recieved the tenor pad as ordered but I did not recieve the travel pad.

Initial Business Response /* (1000, 17, 2016/01/19) */
This order has been delivered, UPS tracking number 1Z60E4VXXXXXXXXXXX.

Order was shipped out on Jan 15th. UPS tracking number is 1Z97Y85[redacted]12.

Initial Business Response /* (1000, 8, 2015/10/22) */
This order was complete and confirmed delivered by UPS, tracking number 1Z60E4VXXXXXXXXXXX. Customer was kept well informed of the status of the order during production.