Xymox Percussion

Order [redacted] was shipped out Feb. 23rd. The UPS tracking number is 1Z97Y85[redacted]71.

Initial Business Response /* (1000, 8, 2016/01/29) */
This order was shipped out (within the production time frame explained during checkout) and has been delivered. UPS# 1Z60E4VXXXXXXXXXXX.
Initial Consumer Rebuttal /* (2000, 10, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
Received product, will never order from them again.

Initial Business Response /* (1000, 8, 2015/08/13) */
The first custom drum pad that was manufactured for this person was lost after it left our facility. A new one has been made and is almost complete, it will ship before the weekend. Customer has been informed that we are adding freebies to the...

order to help make up for the inconvenience.
Initial Consumer Rebuttal /* (2000, 10, 2015/08/17) */
Good morning, fyi the order was recieved last week. Thanks for your assistance. Hope you have a good day.

Initial Business Response /* (1000, 5, 2015/10/22) */
[redacted], you agreed to a no cancellation policy prior to placing your Buy 1 Get 1 Free order (an offer most people are excited to take advantage of). The order has been produced and as already explained via email, is in shipping. Your...

tracking number is 1Z60E4VXXXXXXXXXXX. When UPS picks up it will change to In Transit status. The no cancellation policy is in place because you ordered a custom made product which was very clearly explained and agreed to prior to checkout and again in your email receipt. Thank you. Please enjoy your pads, they will arrive shortly.

This order has been delivered and signed for via Fedex tracking# [redacted].  We apologize for the extended amount of time that the order has taken.  All of our products are fully customizable and are made to order.  With that we sometimes can have hick ups in getting one of the...

many parts needed from our vendors.

This order has shipped. The UPS tracking number is 1Z97Y85[redacted]09.

This order is in the shipping department and will ship by tomorrow 2/13 at the latest.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Product has been shipped and delivered via UPS tracking# 1Z60E4V6[redacted]8.  While we strive to produce product within a 8 week time frame it is not a guarantee.   We apologize for any inconvenience this may have caused.  Product shipped in 9 weeks, 2 days due to...

high volume during a sales promotion.

This order was shipped out on the 16th. The UPS tracking number is [redacted]

I am rejecting this response because:
Only one order shows completed and shipped. I have two orders delinquent in this case. I have two more practice pads that need shipped.

Final Consumer Response /* (2000, 16, 2015/08/31) */
I did receive the product. Thank you for your assistance.

Initial Business Response /* (1000, 5, 2015/12/11) */
As we explained in an email earlier this week, this item shows that it was shipped but has been lost in transit. I've initiated a replacement and it is priority so it will obviously not take the full number of weeks regular orders take, it will...

just be a number of days (less than a week) before the replacement order is out the door.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate all you are doing thank you very much! Its exactly what I wanted to hear.
Final Business Response /* (4000, 15, 2015/12/29) */
We will replace this lost order immediately. A new pad will be made and will be complete by the end of this week.
Final Consumer Response /* (2000, 20, 2016/01/25) */

We have been in contact with Ms. [redacted], and we are scheduled to ship by Friday 12/8 at the latest.

Final Consumer Response /* (2000, 9, 2015/06/02) */
Refund received

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: [redacted] Partner
Contact Email: [redacted]@xymoxpercussion.com
I have spoken with Ms. [redacted] myself (I am one of the owners here) about her 2 existing orders with us. One has shipped (there was a slight delay with that one...

and we added a freebie to the order and have offered our apologies), and one is within our production time frame and will ship within stated time frame (8 weeks or less). Ms. [redacted] was understanding and I believe she has no further issue regarding this at this point. Thank you.

Initial Business Response /* (1000, 10, 2016/03/24) */
The Order# 3760 for Amount Total $101.91 was refunded back to the customer on 2/29/16.

Final Consumer Response /* (2000, 6, 2015/08/25) */
I finally received my item today. According to UPS it was shipped 8/19 from California. I still have not received any communication from Xymox Percussion. Their customer service is the absolute worst I have ever dealt with.

This order still complied to the 8 week manufacture time frame that we ask all customers to allow in our term and conditions for all orders to ship, for it was placed Nov.13. I have been in contact with [redacted] and had recently replied to the last email she had sent inquiring about expedited...

shipping.

This order will ship via UPS the evening of 2/13