Xymox Percussion

We apologize for the delay in the production of your order Your item will ship Friday, September 29th Thank you for your patience

Initial Business Response / [redacted] (1000, 5, 2016/03/24) */ Order# was shipped 3/23/and is set to be delivered by end of day 3/29/via UPS tracking# 1Z60E4VXXXXXXXXXXX We greatly apologize for the amount of time it has taken for us to complete and ship your productWe have run into a number of obstacles including an error made on our order management site to which your order was marked shipped complete when it had not beenAdditionally, one of your items (white stick tape) was not shipped, due to it being backorderedWe should receive them back in stock tomorrow 3/25/16, and will ship your single roll out separately at our cost Again we apologize for the inconvenience and hope that your product is worth the wait when it is receivedIf you have any questions, please contact [redacted] at ***@xymoxpercussion.com

This order still complied to the week manufacture time frame that we ask all customers to allow in our term and conditions for all orders to ship, for it was placed NovI have been in contact with [redacted] and had recently replied to the last email she had sent inquiring about expedited shipping

Initial Business Response / [redacted] (1000, 8, 2015/08/13) */ The first custom drum pad that was manufactured for this person was lost after it left our facilityA new one has been made and is almost complete, it will ship before the weekendCustomer has been informed that we are adding freebies to the order to help make up for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/17) */ Good morning, fyi the order was recieved last weekThanks for your assistanceHope you have a good day

Again, customer agreed to Term and Conditions prior to check out that state, “As all products are custom all purchases are final and all credit cards will be charges during check outNo cancellations or refunds can be accepted.” It also states, “Outside of the [shipping] estimation we are providing, we ask that you always allow up to weeks manufacturing time for our custom products.” All customers must click to agree before completing their purchase They are also sent the Terms and Agreements in their confirmation email after purchase We have these conditions because all of our products our custom made to each order Being that we had no direct request to cancel and in order to fulfill our legal obligation, we shipped the product on 9/9/ While this was outside of the week period that we ask to allow, we did give numerous updates on the status of the order The product was “Refused by the Receiver” on 9/12/ The customer then charged back on 9/16/16, days after the attempted delivery of the productOur credit card company has since reversed the chargeback due to the terms that were agreed toWe re-shipped the product at our expense and agin, it was refused

Order has shipped the 27thUPS tracking number is [redacted]

Initial Business Response / [redacted] (4000, 15, 2015/06/03) */ This has all been explained via emailCustomer returned payment for this orderWe will collect payment for the items that were manufactured at the time of returned payment and will not charge for the 4th itemIt has all been explained in detail via email to which we have received confirmation of receipt by Mr [redacted] Initial Consumer Rebuttal / [redacted] (4200, 17, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not received the main item orderedThey have been paid for the two items ordered with my credit card and that bill has been paidTo date, the item ordered is now days past the original ship dateAccording to them the products were manufacturedIf that is true, why have they not been shipped

Initial Business Response / [redacted] (1000, 8, 2015/10/08) */ We have sent proactive email updates about this order over the past weeksWe were awaiting backordered parts but emailed earlier this week explaining that we have received the parts and all backorders will be complete by next weekThe pad will ship as soon as it is completeCustomer has been well informed of all of this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11973153, and find that this resolution is satisfactory to meIt's a shame though that you have to file a complaint in order to get the product you paid forI will not order from them again!! This has been one of the worst experiences I've ever had with online shoppingAfter reading many complaints it's very apparent how they run their business

We have been in contact with Ms***, and we are scheduled to ship by Friday 12/at the latest

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response / [redacted] (1000, 8, 2016/01/29) */ This order was shipped out (within the production time frame explained during checkout) and has been deliveredUPS# 1Z60E4VXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received product, will never order from them again

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ [redacted] , you agreed to a no cancellation policy prior to placing your Buy Get Free order (an offer most people are excited to take advantage of)The order has been produced and as already explained via email, is in shippingYour tracking number is 1Z60E4VXXXXXXXXXXXWhen UPS picks up it will change to In Transit statusThe no cancellation policy is in place because you ordered a custom made product which was very clearly explained and agreed to prior to checkout and again in your email receiptThank youPlease enjoy your pads, they will arrive shortly

I still do not find their response sufficient.To leave it up to the credit card company implies they are still hoping to charge me for the item they failed to deliver in a timely mannerThey should consider my order canceledI will not be satisfied until they do

Initial Business Response /* (1000, 5, 2016/01/29) */
This order was shipped and confirmed delivered (via UPS)Tracking number 1Z60E4VXXXXXXXXXXX

Order has been shippedUps tracking number is ***

This order was shipped and delivered on Oct5th via Fedex tracking#

This order has already been completed and shipped with the ups tracking number 1Z9***

Order was completed today and will ship tomorrow

Initial Business Response /* (1000, 5, 2016/06/17) */
Order# was shipped 6/16/via UPS tracking# 1Z60E4VXXXXXXXXXXXUPS estimates the delivery to be end of day 6/22/