Vivint Solar

VSLR is currently addressing the customer's current concerns and also await communication from the...

customer with further detail.  We will be able to communicate more options to the customer by the end of this week. We will continue to keep our communication, with the customer, open and transparent.

Vivint Solar is currently looking into the issue and will work with the customer to provide a satisfactory resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar has spoken with the customer and clarified the invoice that they received. The request to resolve the billing concerns was submitted to the incorrect department, and subsequently, another invoice was sent to the customer. That has since been resolved, and because of the nature of the situation, a goodwill credit was given to the customer. The specialist assigned to the account will be monitoring the system for the time being to ensure system operations, and will reach out to the customer on or before Wednesday, December 20th with an update.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, with some modifications.Vivint Solar did dispatch technicians on 11/7/17 to complete the reinstall of the solar panels; however, it began to rain, and the job was not complete. Vivint has confirmed 11/11/17 to complete the reinstall. Additionally, Vivint's representative has agreed that our request to have the removal/reinstall charge of $499 refunded to be a fair request in light of the inconveniences and delays we have experienced. This is in additional to compensation for the time the system has not been generating.We request the case remain open until reinstall is complete and total compensation is agreed upon. 
Sincerely,
[redacted]

Vivint Solar called the customer on 2/16/18 and will move forward with a mutually agreed upon plan of action.

Vivint Solar is currently working to arrange an animal guard install appointment with our customer. The total cost of guards has been calculated out to $306.15, an invoice has been emailed to our customer and an appointment will be scheduled upon the invoice being paid.  The credit concerns...

will need to be addressed with the receiving utility company, looking through the solar system's production history, the system has been producing very well, and is consistently producing the amount it was designed to produce.

Vivint Solar has spoken with the customer regarding their complaint. We will be further researching their production concerns and any other concerns they may have. Vivint Solar has requested utility bills from the customer and will continue to work with them.

Vivint Solar has spoken with the customer, and we have scheduled a date for the Animal Guards to be installed. We will continue to work with the customer until all issues have been fully resolved.

Vivint Solar has attempted to reach out to the customer regarding the complaint.  We called the customer on 10/27  left the customer a voicemail that we  are currently working with our CAD Department regarding the offset of the Design . Customer was also contacted on 11/1 and a...

voicemail was left regarding the reimbursement. Vivint Solar Representative will continue to reach out to the customer and provide them with updates.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vivint Solar will be handling this situation as a top priority. We will ensure the system issues are attended to and our customer is left with a functioning system.  We will continue to work with our customer until a fair resolution for all is achieved, that also remains within the terms of the...

agreement.

The customers system was turned off due to non payment. The customer agreed to a payment plan and did not keep their agreement. We have several emails with the customer regarding the payment plan, and their promise to pay. The customer was sent all of the invoices for their account on at least two...

occasions. The customer was notified that their system would be shut off due to non payment, and in an email acknowledged they received an email regarding this. The customer then agreed again to a payment plan, and again failed to make the agreed upon payment. The customers system was only turned off after the account had been past due for over a year, with a balance over $1,800, and several missed promise to pay payments. Vivint Solar most recently received a payment from the customer in November of 2015 and then not again until February of 2016, and have not received a payments since. Vivint Solar will not cover any portion of the customers True-up bill, as the system was shut off due to non payment. We are happy to turn the solar system back on once the customer has agreed to a new payment plan, and has made the agreed upon payments, on time, for a period of at least 90 days.

We are currently working with the customer to transfer over the system to the new homeowner. We are still in contact with the buyer and will continue to help resolve the situation until completed.

A case has been opened and we are currently attempting contact with the customer via phone and email, to address the customer's concerns.

Vivint Solar coordinated with a 3rd party contractor to go to the customer's home on 5/17/2017 and are currently awaiting the contractor's submitted bid for repairs. Once received, Vivint Solar will review the scope of work needed and reach out to the customer to confirm the next steps in the...

process for repairs. Vivint Solar attempted contact for follow up to the customer on 5/18/2017.

Complaint: [redacted]
I am rejecting this response because:  OUTRIGHT Lie to put the blame on me, Attach a copy of the email with date to show proof.  Send a copy of the email because I haven't receive anything.  My email is [redacted]. Phone number [redacted], home [redacted].  
Sincerely,
[redacted]

Vivint Solar has contacted this individual and informed them that any credit inquiry that was made by our company will be removed. We have formally contacted the credit bureaus to ensure that any inquiries be removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 After speaking with Jeanette J[redacted] at Vivint solar, I am hoping for a reimbursement of damage to my home caused by leaking solar panels and proper reinstallation of solar panels!!