Vivint Solar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will find that this resolution is satisfactory if Vivint does indeed resolve this issue and isn't just stringing me alongAs I have mentioned, I am not looking to discontinue service with the company, but I do want my system to be sized properly so my system can perform as it's intended which is to lower my utility bills, not increase them I would also appreciate if they do as they mentioned in their response, improve their communication, at this point it's been mostly one sidedI look forward to this situation being resolved Sincerely, [redacted]

Vivint Solar has made contact with the ComplainantWe are currently working on a satisfactory resolution

Vivint Solar is in communication with the customer and is working with them to get all of their concerns addressed and resolvedWe have scheduled an appointment for our technicians to visit the home today 2/1/

? Complaint: [redacted] I am rejecting this response because: nothing has been resolved ? and will not accept vivint terms and I will continue to submit complaints until resolved with this institution and orhers I will be seaking other ways to resolve this issue because this is taking us ? nowere Sincerely, [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am still not happy with the business response or the productHowever it seems this as far as I can go with this at this time.? Sincerely, [redacted]

Vivint Solar has been in contact with the complainant Vivint Solar and the complainant have come to an agreed upon resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I received a check from them today Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Vivint responded to me and has satisfactorily met its responsibility as far as the complaint resolutionSpecial resolution representative Derek was very helpful and always fulfilled the timeline promises and while the dollar amount I requested for my time, effort and inconvenience was not met they still gave me 1/of it. Sincerely, [redacted]

Vivint Solar contacted the customer on 10/via phone to address their concernsVivint Solar provided the customer information regarding the contract, the customer's online billing account, the production of the customer's panels, and how the customer's Vivint Solar bills work in conjunction with their utility billsCustomer has agreed to send Vivint Solar copies of their utility bills to review their remaining billing concerns

Complaint: [redacted] I am rejecting this response because:There has been no communication that an appointment was made... for 3 January, only that it was the first available. I had requested a supervisor to contact me also, which did not happen. The only way I can get a response from VIVINT is to file a complaint with BBB. Otherwise there is zero communication. Sincerely, [redacted]

We are currently working with the customer and have an accepted plan of resolution in action We will continue to work to improve the customer's experience with Vivint Solar moving forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have made some clear promises of better communication and I am willing to go ahead with our contract with them and long as they keep me updated and finish the implementation of our solar system within an appropriate time frame Thank you for your help in getting their cooperation Sincerely, [redacted]

The solar account has been cancelled per our customer's request We apologize about this incident, this is not how we do business here at Vivint Solar Our Sales Manager will be spoken with, and this incident has been recorded as an effort to prevent repeat offenses in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt to bad that I had to go to this extent in order to get my questions answeredVivint Solar is good company, just there employees give them a bad name Sincerely, [redacted]

Vivint Solar has addressed this concern with the customerThe customer was made aware that Vivint Solar can only send the necessary documentation required by the credit bureauVivint Solar can not personally remove the inquiryThe credit bureau is the one who will decide if the inquiry will be removed from the customer's credit reportThe customer will need to follow up with the credit bureau for further resolution

Although Vivint Solar anticipates savings with every customer that has solar panels, there is no guarantee in the Power Purchase Agreement that the customer will save a specific amount, let alone any amountThere is no cost for the panels themselves, as Vivint Solar provides them for the customerVivint Solar does see that the system is benefitting the customer, and we would like to perform an analysis on the customer's bills to show them those benefitsVivint Solar wishes to obtain a year's worth of the customer's utility statements to be able to perform this analysis

Vivint Solar has spoken with the customer and we have agreed upon a resolutionVivint Solar has issued a credit to the customers billing account

Vivint Solar contacted the customer on 1/and will be following up with the customer on the scheduled call back date to further discuss their complaint and billing concerns

Vivint Solar has spoken with the customer and is currently addressing their concernsVivint Solar has set expectations with regards to the appointment scheduled for May 19thVivint Solar is working with the local office to determine availability? for an appointment sooner than what is currently scheduledVivint Solar will continue working with the customer until a final resolution has been reached

Complaint: [redacted] I am rejecting this response because: I did not agree to the years of agreement.(They have this recorded) I said to review the bills that I sent them and what they are charging me per monthBecause this month again by bill was over $combined with pseg and vivint solarI need to understand why my invoices are so high on both sidesSomething is wrong I want to still cancel this contract Sincerely, [redacted] ***