Vivint Solar

? Complaint: [redacted] I am rejecting this response because:I am very happy to hear that they are still working on solving my problem but they have yet to contact me about reinstalling my panels and they are still charging me monthly even though I'm not using solar because they cut the wires and shut the power offI don't understand what's going on with that at all? Also I have sent pictures of my roof when it was being ripped to three different people now I don't know if you don't communicate with each other or what but this is been going on for months? pictures were sent to Jeff, Luis and Enoch starting in December and ending in February? I would seriously like to get this issue resolved, thank you in advance for your cooperation Sincerely [redacted]

Vivint Solar has assigned a specialist to work with the customer and resolve the current system issueWe called, left a voicemail and emailed yesterday and have done the same today, with no responseWe will continue to reach out to the customer, with weekly follow ups, until the system issue is resolvedWe will attempt contact again, on or before, 11/28.?

Per the Power Purchase Agreement between Vivint Solar and the Customer, A Customer-Requested Temporary Shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed before We remove the SystemVivint Solar has attempted to contact the customer to address the concerns listed in her complaintWe will continue to reach out to the customer until their concerns have been addressed

Vivint Solar has assigned a representative to personally work with the customer, and they have made contact with themSteps are being taken to expedite the process to get their system fully operational as soon as possibleWe will be communicating with the customer's original sales representative, as well, to conduct an investigation to determine what took placeWe will be staying in constant communication with the customer until a resolution is met that is within the terms and conditions of the agreement

Vivint Solar is with in the rights of the Power Purchase Agreement the customer took ownership of by signing a Transfer Agreement on 8/4/Vivint Solar is taking the concerns of the customer seriously and scheduled an appointment for 6/to inspect the electrical system and the metersVivint Solar shows the system has produced power as it was estimated to produce

? Revdex.com:Jessica H [redacted] contacted me and will contact me back by 11/8/to reach a resolution.? A resolution has not been agreed on at this time Sincerely, [redacted]

Vivint Solar attempted communications with the customer and have left a voicemail advising the customer to call in to discuss their claimVivint Solar will continue to work with the customer until their concerns are addressed and resolved.?

? Complaint: [redacted] I am rejecting this response because: the response provided to you is too briefPlease know that I agree to the the next STEP towards a resolution, but my complaint has NOT BEEN RESOLVED.? I spoke with Jessica from the Executive Resolutions department twice today.? Her first resolution offer was to compensate me for the savings we lost from the time without out panels.? I explained that a few hundred dollars is not my concern.? My concern is that Vivint Solar is not capable for caring for the well-being of my home or familyI explained again that since they have not honored their part of our contract that it should be terminated, and that I wanted my dealing with Vivint to be permanently behind me.? ? ? ? Jessica then scheduled a meeting with a committee to review my account and my complaint.? That meeting is to take place on Wednesday, 2/21/18.? She has promised to call me back with information by Thursday, 2/22.? I agreed to this action, BUT I cannot know if this plan will result in a solution.? If Vivint remains unwilling to terminate my contract, I will be interested in any further help or guidance that the Revdex.com can offer.? I explained this to Jessica when we spoke last.? ? ? Thank you so much for your time and help with this issue.? I truly appreciated hearing from Vivint that they had heard from you, and as a result they have at least started to respond.? ? ? So at this timeI do not want the Revdex.com to take any action but to KEEP MY COMPLAINT OPEN until I Vivint has met and contacted me on Thursday, 2/22/18.? Again, PLEASE KEEP my complain OPEN!? ? Sincerely, [redacted] ***

? Complaint: [redacted] There has been no resolution.? They called today to say they are going to check into as promised before and never did.? Waiting to hear back from them according to them by June 2028.? Still waiting for answers and getting nowhere I am rejecting this response because: Sincerely, [redacted]

? Revdex.com: Becca T [redacted] from Vivintsolar has call me and She is trying to fix the problemShe will gave me a update within one week.? Sincerely, [redacted] ***

? Complaint: [redacted] I am rejecting this response because:Vivint has told me numerous times that they want to fix the issue but has still failed to deliver that serviceVivint does not seem to be in any rush to fix it considering the response I have been getting from themThey had their chance on numerous accounts to resolve the issue and I am done doing business with them and would like the non working panels off my roof Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if they indeed follow through with the steps they have outlined to me in the time frame that is provided To date, they state that they will complete the resolution by the end of next week Sincerely, [redacted]

Vivint Solar had difficulties in contacting the new owner of the home as it was purchased to be a rental property and the owner does not live in the area. After working with the new home owner's property manager Vivint Solar was recently able to fully complete the transfer. The original... homeowner will be refunded the two and a half months for which she was billed.

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will find that this resolution is satisfactory if Vivint does indeed resolve this issue and isn't just stringing me alongAs I have mentioned, I am not looking to discontinue service with the company, but I do want my system to be sized properly so my system can perform as it's intended which is to lower my utility bills, not increase them? I would also appreciate if they do as they mentioned in their response, improve their communication, at this point it's been mostly one sidedI look forward to this situation being resolved Sincerely, [redacted]

Our Fleet Performance department has attempted to reach out to the customer to schedule an appointment A follow up email was sent after a voicemail was left on the primary contact phone number on the account The Fleet Performance will attempt to contact the customer again tomorrow We welcome the customer to reply to the email sent, with a time that would be best to contact them, so that we can ensure that contact is made

Complaint: [redacted] I am rejecting this response because: I have just emailed the rep from vivint solar to explain that the sales person falsely represented their productI was told based on the pseg bills I provided before I signed up that I would see a savings of $40-a monthI was also told my system would sometimes produce more and pseg would give me a creditAfter reviewing the set up of the system Vivint can barely cover the electricity I use so I will never have extra with the way it looksThe savings their rep is referring to was quoted to me as $for one month$for the next and $for the last monthThis is hardly a savings and not what I was informed to look forward to Sincerely, [redacted]

Vivint Solar has spoken with the customer and is in the process of sending contract details to themAs stated, the customer does have a legally binding contract, so we are unable to cancel their agreementThe customer does have a buyout option available to them, which they can do so to purchase the system outrightVivint Solar is unable to provide the customer with the recorded call since the conversation is used for internal purposes onlyWe will remain in communication with the customer until all concerns have been addressed

Complaint: [redacted] I am rejecting this response because they have not fully finished following upI don't want to give the impression that they've resolved this issue, which they have not Sincerely, [redacted] ***

Vivint Solar reached out to the customer on 2/via phone and left a voice messageVivint Solar also reached out to the customer via email on 2/in an attempt to get in contact with the customer to address their concernsVivint Solar will continue to reach out to the customer in an attempt to resolve their concerns

Complaint: [redacted] I am rejecting this response because: I contacted Margaret, and she will be in contact with me after speaking to her manager I will not accept the response because there is not a resolution to the problem yet Sincerely, Sonia G***